Trustly is yet another rising player in the financial technology field, having introduced an easy, simple way to pay directly from your online bank account. Founded in 2008, Trustly’s service facilitates direct payments via your bank account without the need to use cards or any other third party platform. Since the money transfers are instant, this payment solution is called instant banking and is gaining popularity with online casino players for its convenience.
Processing millions of payments a month and counting, Trustly operates in 29 countries and handles payments from 190 banks. Unlike other banking options and payment providers, Trustly doesn’t introduce a separate account to carry out transactions. Rather, it enables transactions between you and the online casino through your bank account without adding any extra processes to the transaction. This is advantageous for the player as you benefit from the layer of security and convenience typical of e-wallets without the transaction fees, waiting times and verification periods.
If you decide to use Trustly to deposit funds in an online casino, you first need to select your country from the drop-down menu if you’re not automatically directed. A list of banks offering instant bank transfers will then appear based on your choice of country. Select your bank, log in using your regular credentials for the online banking portal, and finally, confirm the payment. 100% security is guaranteed as Trustly can’t access your sensitive financial information, and is about one of the safest banking options for online casinos out there.
Trustly can be used in an increasing number of platforms and is a highly transferable way of banking online, with many banks partnering up with Trustly to offer the service to a growing list of merchants. This means that you can rely on it not just for your online casino playing, but also to shop online and engage in other activities.
You won’t be charged for making deposits with Trustly, and the funds will be transferred instantly to your player account. This depositing method ensures optimal security since Trustly simply provides a channel for the funds to be deposited, and doesn’t take part in the transaction.
With Trustly, you don’t need to register for an account to make deposits so you can immediately check out in the online casino.
Withdrawal of funds from online casinos is easily done via Trustly, although you won’t find this option in every casino. To withdraw your winnings, choose Trustly at the online casino check-out and enter your online banking details.
The transfer may take between 1 to 4 working days to be fully processed and might also carry a transaction fee that varies from one online casino to the other.
While Trustly doesn’t currently have a mobile app, its service can be accessed on a mobile device and is fully optimised for mobile use. You can make deposits via Trustly using your mobile phone or tablet, as well as utilise all that the web-based service has to offer on the go.
Email support languages
Live support languages
Phone support languages
Support for Trustly’s customers is available here. You can also use the contact form to give your feedback, get help with an issue or voice a complaint via email. Email support is available in English for the quickest and most reliable response, and you should expect a reply in around 24 hours.
Live chat and phone support aren’t currently available, but you can reach Trustly on social media.