BetVictor Casino review

Significant terms and conditions

• Minimum deposit: C$10.
• Bonus offer valid for 7 days.
• Wagering requirement: 35x.
• Bonus will expire after 3 days if not used or wagered.
• Your deposit, bonus funds and winnings will be locked until the wagering has been completed.
• If this doesn't happen immediately, please contact customer service.
• Your deposited funds are used first, before any bonus funds or winnings.
• Please note that for some types of games, the percentage contribution towards the amount you have to wager may be different.
• http://responsiblegambling.org/

Please gamble responsibly.

BetVictor offers over 1,500 slots from over 30 different providers. You will find all the popular games from leading providers, including Microgaming and NetEnt, plus some smaller, a little more unknown game developers.

As for casino games, I experienced some glitches in the table game lobby, and the user experience was confusing at times. The casino has a First Player game lobby, where one can find the table classics, like Blackjack, Baccarat, and Roulette. But exiting the games proved to be laborious.

I would find myself back in a section other than the First Player Lobby. Another bug was even stranger: at times, I would hear the sounds of the game I had just exited while being in the game lobby. In my opinion, the operators at Betvictor haven't given the full attention a table games section requires.

My Experience with Betvictor Slots was a bit of a disappointment when I found out that I couldn't test the site for free. None of the games let me try them for fun. I consider this to be a major failure. Bummer!

I tested a series of slots, some familiar, to test the platform. Some of the games wouldn't load, including the entire NetEnt suite while some slots were slow and clunky, although the Microgaming slots appeared to perform well. Paying attention to holidays is a good move, and the casino dedicated a section to Halloween, with appropriately themed titles such as Vampire Hunters, Dream Catcher, and Dark King

Players who enjoy jackpot games are treated well, as BetVictor offers several ones with jackpots going over millions of dollars. Amongst them are the iconic games Mega Fortune and Mega Moolah for example.

Desktop game information

• Games: 1600
• Slots: 1500
• Table games: 50
• Jackpot games: 30

BetVictor Live Casino lobby is full of great games from some of the finest live casino suppliers in the world.

You get access to all the classics and some of the more innovative games as well. Play blackjack, roulette or poker, or maybe you are in the mood for some game shows or crash games. It's all right here on BetVictor.

The hosts were entertaining and very personable. I also found the live casino rooms to be very pleasant, using the casino's branding in a subtle way. As for the games themselves, they performed well, with only a few glitches, probably due to a connection problem on my end.

All live casino games are available on both the desktop casino as well as the mobile casino.

Live game information

• Total number of live casino games: 60

Although I disliked the layout on the desktop version, the BetVictor app is substantially better.

Being forced into a tinier space, it obviously becomes less cluttered than the desktop version. The positive side of being squeezed into a smaller space is that they need to be more efficient. In the case of online casinos, this means looking more attractive.

In a nutshell, the mobile version was decent enough to give Betvictor a bit more than a passing grade in terms of the overall UX (user experience).

The BetVictor mobile app is available for both Android users with operating system 4.1 and iPhone users with iOS 9.0 and up. Betvictor app offers seamless sports betting and online casino gaming.

The payment options offered to Canadians are dismal, with only the 2 big credit card companies (Visa and Mastercard) and PaySafeCard.

The minimum deposit is C$10, and the same minimum limit is for withdrawals.

I used my Mastercard and all went smoothly. However, I didn't receive a proper confirmation message after my deposit, one indicating the amount and the date. Those are always reassuring.

BetVictor handles withdrawal requests mainly automatically, but if you should request several withdrawals within a day, the casino might require them to be manually approved.

BetVictor aims to approve all withdrawals within 24 hours.

Depositing methods

Withdrawal methods

BetVictor Withdrawal times

• Mastercard: 1-2 working days
• Visa: 1-2 hours
• Wire transfer: 1-2 hours

I tested customer support on different occasions with both my laptop and my iPhone. I also tested this while being both logged in and off.

In all instances, customer service was relatively prompt, with the maximum waiting time being around 5-6 minutes. The service itself was very courteous and sounded professional. It is obviously provided by a real individual.

Honestly, the waiting time is worth it when I'm receiving this quality in terms of customer support. Full marks here again. Well done!

BetVictor offers help via email and live chat, but they're active on Twitter as well. The site also has a help centre where you can find answers to the most commonly asked questions.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

All players are required to prove their identity within KYC (know your customer) rules. Players are required to provide the following documents to verify their account:

• Proof of identity
• Proof of address
• Proof of payment method

Immediately after registering, I received an email asking me to verify my account within 3 days. I kept receiving an email every subsequent day, requesting the same information. I found this to be a faux pas, as it becomes annoying and is sure to make newbies nervous.

Hint to the operators: Many of us just want to quickly get a taste of a casino to see if it fits our playing style. Not providing free test versions of the games is bad enough, now sending emails every day is like having mosquitoes buzzing around our ears.

Casinos that win in this department provide a clearly indicated 'Verification' option in the player's account. Funny enough, nothing happened once the 3-day ultimatum expired, and I was able to continue playing and wagering without being bothered.

There's a clever section on the main page entitled 'Documents we may require', where you'll find a well-structured table with a list of documents. The sad part is that it's obviously tailored for British players, although it's pretty self-explanatory.

BetVictor is trying to ensure that everyone's gambling experience is enjoyable. One of the top priorities for BetVictor is responsible gambling and therefore has a number of measures in place to promote safer gaming.

BetVictor is offering the following tools to assist players:

• Setting deposit limits
• Self-exclusion
• Taking a break/ time out
• Recommended organizations

BetVictor is happy to say to players who are detected to have problematic gambling behaviour to take a break or self-exclude from all games. This helps customers to manage their gambling and prevent further problems.

Players can find tools to set deposit limits from their own account by going to 'My Account' and 'Settings and Limits'.