Captain Cooks Casino review (CA)

The complete Captain Cooks welcome package includes five deposit offers:

• 1st deposit: 100 bonus spins in Mega Money Wheel
• 2nd deposit: 100% match deposit bonus up to C$100
• 3rd deposit: 50% match bonus up to C$150
• 4th deposit: 25% match deposit bonus offer up to C$125
• 5th deposit: 100% match offer up to C$100

Like all quality casinos, Captain Cooks tries to charm their customers with attractive bonuses and promotions. Let's take a look at the principal offers for their players.

This starts off with 100 bonus spins to Mega Money Wheel, branded as the "100 Chances" as it refers to 100 bonus spins. After this, you can enjoy more traditional deposit match offers, with four different bonuses. In total, you can grab up to C$475 in bonus money to get started.

Although all deposit offers are forfeitable, you can always cash out your real money winnings, the bonus terms and conditions are not in your favour. The first and second bonuses have a horrible 200x wagering requirement, making it almost impossible for you to turn your bonus into withdrawable money.

The subsequent bonuses are more fair, with a 30x wagering requirement. Nevertheless, I think that Captain Cooks has made the offer way more confusing than it needs to be with changing terms.

Significant terms and conditions

• New Canadian players only, 18+.
• A minimum deposit of C$5 applies for the first deposit and C$10 for all subsequent deposits.
• 1st and 2nd deposits bonuses are subject to a 200x playthrough.
• All subsequent bonuses are subject to a 30x wagering requirement.
• Game weightings apply.

Please gamble responsibly.

Extra and no deposit spins 

Your first deposit bonus offer entitles you to 100 bonus spins in Mega Money Wheel.

Any winnings generated from these spins are subject to a 200x wagering requirement, a way too harsh requirement for a first deposit bonus.

VIP / Special promotions 

All Captain Cooks Casino players are rewarded for their loyalty every time they play real money games. The higher your status level, the bigger the benefits you will receive.

In total, there are six status levels in the Casino Rewards Loyalty Program. All players who wager money automatically become VIP loyalty program members.

Qualifying members can gain access to exclusive games, receive birthday gifts and bigger bonuses and entered into the Time of Your Life Sweepstakes and VIP Lucky Jackpot.

The wind pushing Captain Cooks Casino's sails is powered by leading software game developer Microgaming. You can find some of the most entertaining and visually stunning graphics on the market There are circa 500 casino games available for you to play.

You won't be left short for entertainment once you lay your eyes on the games on offer. The games vary from simple 3-reel slots to more thrilling 5-reel video games and progressive jackpot titles.

I found that the Microgaming-Captain Cooks duo provided a fabulous product with fluid gameplay, crisp and clean graphics and flawless sound effects. This casino team delivers a stunning gaming experience that would enchant any beginner or expert slot player.

Amongst some of the most popular slot games on offer, there is Gypsy Queen, Thunderstruck II, Immortal Romance, Hitman, Tom Raider and King Tusk.

If there is one area that this casino truly excels at is its jackpot game library. You can play epic titles such as Mega moolah, Fruit Fiesta, King Cashalot, Tunzamunni and LotsALoot.

If you fancy a break from the reels, you can avail yourself of various Blackjack, Roulette and Video poker titles. Some of these come with jackpot prizes attached to them, including Caribbean Draw Poker, Triple Sevens and Poker Ride.

Desktop game information

• Games 500
• Slots 450
• Table games 25
• Jackpot games 15

Captain Cooks looks empty at first when it comes to live casino, but by launching the game labelled as "Live casino" you'll get access to a full Vegas environment of live casino games that cater to all tastes.

You can play everything from classy roulette and blackjack to the most modern game shows all presented by OnAir Entertainment.

Access to the provider lobby also allows you to easily swap between different game types and tables, making up for a great overall game experience.

Live game information

• Total number of live casino games: 50

If you fancy playing on the go, you'll be pleased to learn that Captain Cooks mobile casino is available anytime and anywhere. You only need a stable internet connection to get connected to the site.

I prefer to play online casino games on my laptop. With a computer, I benefit from a broader range of features and I benefit from the full visual experience enabled by a much larger screen. But the direct-play mobile version of Captain Cook was surprisingly pleasant. Graphics were crisp, and the music and sound effects were on par with the computer version.

Without any mobile casino apps to download, you only need to navigate to the site, to pick up where you left off. The site works seamlessly across a range of operating devices, so you can simply log into your account to start playing games.

Canucks won't have a problem making their first deposit at Captain Cooks. Canadians can use Mastercard and Visa credit cards, debit cards, e-wallets such as ecoPayz and cash vouchers like the widely used PaySafeCard. Sadly, the site doesn't take Paypal. I always have a point of contention when sites won't accept the undisputed leader in the world on virtual wallets. Seriously, Paypal is so popular that even my 75 years old father has an account, and actually uses it to make online purchases!

I reverted to my trusty Mastercard debit card, and I'm happy to say that the process was clear and void of unnecessary stress. I was pointed to a payment page after completing the basic registration, and after providing the required government ID, 4 deposit options popped-up on my screen: $5 (the minimum required deposit), $10, $50, or your "Own Amount". I completed my deposit and off I went, eager to find out what's all the fuss about.

Depositing methods

Withdrawal methods

Withdrawal times

• Wire transfer: 3-4 working days
• Mastercard: 1-3 working days
• Visa: 1-3 working days
• Neosurf: 1-3 working days
• EcoPayz: 1-3 working days
• Instadebit: 1-3 working days
• Interac: 1-3 working days
• Muchbetter: 0-1 working days
• iDebit: 1-3 working days
• Flexepin: 1-3 working days

The Captain Cooks online casino customer support team is available at your beck and call, 24 hours a day, seven days a week.

Questions concerning the casino at large or your personal account will be answered by customer support staff, who are available 24/7. Providing all day all night member assistance is now standard in the industry and the casino delivers accordingly.

Captain Cook offers 2 ways to get in touch with customer service: live chat and email.

I tested the live chat and the response time was almost immediate. Note that the casino offers a 2-level live chat system. When reaching customer service, it's obvious that we initially deal with an automated system. Using AI is increasingly popular across all sorts of industries and interacting with this technology here was expected.

After asking a few questions that required a more detailed answer, I was transferred to a real person. At this point, the response speed became slower, but fast enough that I remained satisfied with the service. The customer support person took between 3-5 minutes to provide a reply to my questions, and was courteous and efficient.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

As a licensed gambling operator, Captain Cooks Casino are required by gambling and anti-money laundering regulations to check and verify your identity and age. Players may be requested to submit the following documents, but not limited to:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

The new member subscription process is straightforward and simple. I was immediately directed to the registration page where I was asked to provide my full legal name, address, email address, and a mobile phone number. Providing a regular landline (home phone) works fine if you don't have a mobile phone.

When making my first deposit, I was asked to submit some kind of government ID in order to confirm my identification. I uploaded a photo of the main page of my Canadian passport and was immediately accepted.

Captain Cooks Casino takes the issue of responsible gambling seriously. Gambling should always be viewed as a source of entertainment and not a means to make money and pay bills.

It is always recommended that you decide beforehand how much money you are going to spend and time.

You can avail yourself of the below responsible gambling tools:

• Self-Assessment Test
• Daily, Weekly and Monthly deposit limits
• Self-Exclusion

If you require further assistance and support, it's strongly recommended to get in touch with Gamblers Anonymous or NCP Gambling.