Casino.com casino review (CA)

The home page has some of the favorite characters gamers love with a nice intro to your bonuses. Good first impression and easy direction to grabbing bonuses. The front page has some beautiful graphics and the option to “Play Now” with easy instructions on how to start your journey at Casino.com. The Canadian version of the site prominently displays they offer Interac as a payment option. I thought that was pretty intuitive actually.

Registration was a breeze. Once I registered, I was redirected right to the Cashier so I could easily put down a deposit. You don’t really get into the casino fun until you’ve registered. The site offers crisp, moving graphics. However, it wasn’t always easy to find what I was looking for. Their navigation for games was a bit sad and even finding the customer support or account verification took more digging than necessary.

The minute that you register fully, you’re going to see a pop up that offers a 20 no deposit free spins bonus. I played it and then put down my first deposit to gain even more leverage on my play time at Casino.com. After I put my first deposit down, there was a pop up window letting me know I unlocked 200 spins. I got the option to accept the free spins where I would receive 40 spins per day for 8 consecutive days. I also got an extra $60 to play with. Thank you 100% match bonus. I accepted the bonus after seeing what the wagering requirement was. I was okay with the 40x wagering requirement as it’s only a little above the norm.

Also, mad props to them for saying that right off the bat in the pop-up window that followed my deposit. A 100% match bonus and 200 free spins a generous in the industry. Gotta love the transparency on bonuses too. They let you know what percentage each game type offers in terms of play through. Being the slot fan that I am, I’m good to go as my wagers are 100%.

The match bonus was added to my account right away but to get your free spins, I had to go to my account and head to game spins. Here, I was able to choose from a few slots. I chose Age of the Gods, Norse Ways of Thunder.

Personally, Playtech slots aren’t my favorite and there weren’t many other providers so I wasn’t super impressed with the games. I find that they don’t pay out great and there’s a lot of high volatility games. Loading times on my laptop were agonizing at times but fine on the mobile version. Also, the game navigation isn’t spectacular.

You can search for a game but the types of games aren’t broken down into subheadings. You just scroll down and look at the slots section for example. Then you can choose “show all” to see the collection of slots. It’s not an ideal format for finding games as it’s all just a bit too general. I found it a challenge to dig in and find the style of games I would want to play with a search navigation bar.

I like the mobile version from the browser. It has a lot of pluses to it, including subheadings. You don’t sacrifice anything here either. Everything is accessible and the graphics are just as stunning. The site runs well other than a lag when signing in. I played the live casino Quantum Roulette and experienced no interruption.

I decided to install the casino as the option was there. I didn’t see the point of downloading it when the mobile site works seamlessly from the browser of my Samsung anyway. As this install wasn’t coming from Google Playstore, my security wasn’t happy. The sign in and other parts of the downloadable version were off-kilter. For the deposit button, you could only see “Depo” for example.

Once I found live chat, it was great. They don’t have a live chat button so you have to go to the bottom of the page, find help, click a few more buttons. Casino.com has 24/7 service and you can email or call two different numbers, one of them being a toll free number. I had to talk to customer service because I was having issues with depositing money into my account. My question was answered quickly and I got a sound solution. I also like that I received an email when my attempt to use Mastercard didn’t work. The email had a button that led me to live chat. Nice feature.

I didn’t have to give the casino documents or any form of verification upon my first deposit. I did it on my own time to speed up the withdrawal process when the time came. Documents are submitted by easily attaching documents in the sections they have laid out. You just click on the + symbol and upload documents in various forms. I used PDF and JPEG. They loaded quickly and easily.

Photo ID - I went to upload my ID, which they let you know will be given to a third party for verification. However, the button wasn’t responsive so I couldn’t take this step for verification.

Proof of Address (Utility bills)

Images of your debit/credit card. The max size for images is 20 MB.

Other - This section came in handy. I was unable to upload my passport photo into the Photo ID section, I uploaded into “Other” instead.

I received messages to my email stating it would take up to 72 hours to verify. I received approval the next day and in the end, I was verified within 24 hours.

In the Cashier section, there was a long list of payment options. I wanted to use my Mastercard but it wasn’t included in the list so I added it as there was an ‘add card’ option. Then I was redirected to the page where I could deposit some money to play the bonus and get the party started. I opted to deposit $60. I had to put in my CVC number from my credit card. I noticed that you can also put in a promo code at this point.

However, my Mastercard wasn’t accepted. The casino gave me a message that the transaction was cancelled by the payment processor. I went to attempt a different card and had my challenges getting the deposit page to load. As per customer support’s suggestion, I used the Interac payment transfer method, which took less than 10 minutes. Fast deposit at this point but Interac e-transfer was the third option I tried. The whole deposit process took about 30 minutes.

Now for the withdrawal. I went to ‘Cashier’ and then to ‘Withdrawal.’ I found that the loading time for the withdrawal page lagged here. When you go to withdraw, there is bank transfers and the etransfer option available. I was easily able to use the same method of withdrawing as I did for my deposit. You have to have at least $25 in your real balance. They asked me verify my account, which I have already done and was already approved for. My option was to verify my account again or send the Casino.com support team a message. I sent them an email to let them know I was already verified.

I received an email letting me know that the request for withdrawal will be processed in four days. That’s a longer wait time than other casinos but they do mention that once you’re higher up in the VIP level, you get faster withdrawals.