Casino.com review (CA)

When you start playing on Casino.com, you get to enjoy their massive bonus offer. Casino.com gives all new customers an amazing welcome package, which has bonus money and free spins galore.

Get a total of C$1,000 of bonus money and 200 free spins!

That is a hefty sum, and here is how it translates to your actual deposits:

• 1. deposit: 100% bonus up to C$250 + 200 spins
• 2. depost: 100% bonus up to C$250
• 3. depost: 100% bonus up to C$250
• 4. depost: 100% bonus up to C$250

After depositing, you are eligible for 200 free spins as well. All free spins can be played on any of the Age of the Gods slots series games. You get 40 spins when you make the first deposit and then 20 spins per day for the following eight days.

Now this is something you don't see every day. Most casinos drop the bonus percentage after the first deposit, but not Casino.com. Here, all your four eligible deposits are doubled.

When it comes to the small print, we are looking at fairly competetive bonus, but not quite hitting the industry standard. The bonus money and spins have their own terms for wagering and limits.

The wagering requirement and win cap for the spins are 20x and C$100, which is fine. The wagering is better than the average, but the cap is a bit restrictive. As there are so many bonus spins available, that cap is something you can reach.

As for the bonus money, that has a 40x wagering and a C$10,000 cap. This one has it flipped, the wagering is slightly worse than the average, but the cap is now big enough that it won't be an issue.

All in all, the bonus is good. It could be improved by slightly tweaking the wagering and limits, but those aren't horrible as they are now.

Just note that some deposit methods, like prepaid vouchers, are exluded from the promotion.

Significant terms and conditions

• Minimum deposit: C$10.
• Max winnings with free spins: C$100.
• Max winnings from bonus: C$10,000.
• Wagering requirement for free spins: 20x.
• Wagering requirement for bonus: 40x.
• The Welcome Bonus and free spins are only available to players depositing via Card (Credit or Debit), Bank Transfer, Banking Methods. Digital, prepaid and voucher cards are excluded from the promotion.

Please gamble responsibly.

Casino.com had a issue for the longest time with their game library being very limited. They started by working only with Playtech, which meant that you had basically every type of game available, but the numbers were low. This is now a thing of the past, as Casino.com took a massive leap forward and brought in more and more game providers.

Now, Casino.com has a roughly 2,000 game library from providers like NetEnt, Pragmatic Play, Microgaming, Skywind, Playtech and Quickspin.

As the library grew, so did the need for filtering and search features. I like how Casino.com took the initiative and started immediately offering tools to make finding games easier. Their home page is full of different categories, and the game page has a filter that lets you choose developers and sort the games even by their jackpot size.

I'm not a big fan of games opening in a new window. This is not a real problem, but a small annoyance when playing. I personally don't see the appeal, and it feels like a remnant from an era when page load times were a bigger issue.

Apart from that, I found playing on Casino.com to be easy and quick. Everything is laid out clearly and there was no problem getting into games or spinning the reels.

Desktop game information

• Games: 1950
• Slots: 1450
• Table games: 60
• Jackpot games: 105

Casino.com's live casino tables are provided by Playtech. They are a versatile software company that has a little bit of everything.

Playtech's style in live games is very matter-of-factly. This means that the games aren't really unique or exceptionally clever, they are just solid casino games. Playtech has brought in more game shows for some flair, but they do have a way to go to beat the bigger dogs.

You get all the classics on Casino.com, like roulette, blackjack, baccarat, sic bo, pokers and of course, live shows. The initial live casino game list only shows some of the games, so just know that there are more. If you open any game up and hop on to the lobby from within the game, you get a bigger list.

I had no problems loading any live tables up. The games were quick and the stream quality was excellent. Once again, I would have preferred if the games didn't pop up to a new window, but it is what it is.

Live game information

• Total number of live casino games: 125

I like the mobile version from the browser. It has a lot of pluses to it, including subheadings. You don't sacrifice anything here either. Everything is accessible and the graphics are just as stunning. The site runs well other than a lag when signing in. I played the live casino Quantum Roulette and experienced no interruption.

Casino.com mobile app can be downloaded directly from the website.

I decided to install the casino as the option was there. I didn't see the point of downloading it when the mobile site works seamlessly from the browser of my Samsung anyway. As this install wasn't coming from Google Play store, my security wasn't happy. I installed it anyway, as this is a trusted casino with trusted software.

The mobile app looks almost identical to the browser casino. The only big difference is that your account info is in a bottom menu rather than on the top, and that's about it. For me, the mobile browser was even faster to use, so I didn't feel like I needed the app at all.

In the Cashier section, there was a long list of payment options. Casino.com has a nice array of different methods for every need. You have your cards, online transfers, prepaid vouchers and such.

The minimum deposit changes depending on the method you choose. It can be as low as C$10 with Flykk, but for example Interac has a C$25 minimum. This is something that I always find a little annoying, but I guess it is better than all having that flat high limit.

The minimum withdrawal also changes depending on the transfer method. MuchBetter has a minimum of C$15, Interac has C$25 and wire transfers go as high as C$50. So, pick your deposit method accordingly, so it doesn't limit your withdrawals.

Casino.com does reserve up to 3 business days to process your withdrawal request. Most of the times it doesn't take that long, but you need to be aware that it might. The more you play and the higher VIP level you are on, the faster the processing time is.

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard: 2-3 working days
• Visa: 2-3 working days
• Maestro: 2-3 working days
• Wire transfer: 3-5 working days
• MuchBetter: 1-2 working days
• EcoPayz: 1-2 working days
• Interac: 1-2 working days

One thing that Casino.com prides themselves in is their customer support. They want you to feel safe and secure, knowing that if you have any questions, they are there for you.

Casino.com has a nice FAQ to start with and a 24/7 help service with live chat, and you can email or call two different numbers, one of them being a toll free number.

I had to talk to customer service because I was having issues with depositing money into my account. My question was answered quickly and I got a sound solution. I also like that I received an email when my attempt to use Mastercard didn't work. The email had a button that led me to live chat. Nice feature.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅
  

Casino.com is operating under the industry regulations and therefore as asking all players to verify their accounts before withdrawals can be made. Players will need to provide the following documents:

• Proof of ID
• Proof of address
• Proof of payment method

I didn't have to give the casino documents or any form of verification upon my first deposit. I did it on my own time to speed up the withdrawal process when the time came. Documents are submitted by easily attaching documents in the sections they have laid out. You just click on the + symbol and upload documents in various forms. I used PDF and JPG. They loaded quickly and easily.

The account verification system is extremely easy to use, which is something I like to see. I always praise casinos for simple and intuitive verification systems, as this is something players trip up on most often.

I received messages to my email stating it would take up to 72 hours to verify. I received approval the next day and in the end, I was verified within 24 hours.

Casino.com operates with license from Gibraltar authorities. This license means that the quality of the casino is good – and not its games this time, but its safety.

Casino.com has SSL encryption, which is used by banks and protects your personal and financial info from the third parties.

They also provide you with tools to limit your gambling, and can quickly direct you to external help services, should your gambling ever become a problem.

Simply put, Casino.com is a safe option for Canadian players.