Kakadu Casino review (CA)

When you hop on to Kakadu's paradise island, you are greeted with a wonderful bonus package. It has a total of C$15,000 of bonus money and 150 bonus spins.

You bonus package is divided to your first four deposits:

• 1. deposit: 100% bonus up to C$7,500 + 100 bonus spins
• 2. deposit: 50% bonus up to C$3,000
• 3. deposit: 75% bonus up to C$4,500 + 50 bonus spins

The bonus is unbelievably big compared to other casinos. Sure, not many players will be able to take the full advantage of this deal, but it is basically as big as you want it to be.

The wagering is a decent 40x for the bonus, which is a hair higher than the industry standard of 35x. The bonus does have a maximum withdrawal limit of C$15,000 and the bonuses are sticky, which means the bonus sum is deducted from you when you withdraw from it.

Remember to keep cheking the promotions page. You will find a lot of ongoing campaigns there.

SIGNIFICANT TERMS AND CONDITIONS

• New players only.
• Minimum deposit for each bonus: C$30.
• Wagering requirement: 40x.
• Max. bet while wagering: C$8.
• Max. conversion from free spins: C$225.
• Free spin activation duration: 3 days.

Please gamble responsibly.

VIP / Special promotions

When you join in, you also join in the VIP Club. Play games to earn points and get VIP upgrades.

Higher VIP levels mean better bonuses and offers for you. Cash prizes, free spins, VIP treatment and weekly promotions are just some of the things that await for you. You also get Comp Points, which can be exchanged for cash.

Kakadu Casino is a tropical paradise, as well as a gaming paradise. They have tons of games from all the big-name developers right here. You get to enjoy the best of the best.

Kakadu Casino chose some of the world's greatest game developers to supply them with their best. NetEnt, Microgaming, Play'n GO, Pragmatic Play, Yggdrasil, Red Tiger, Playtech and many others are lined up and ready.

Play the hottest new slots, classics, jackpots, table games and many more. You can check out the categories or search by developer or name. If you are feeling experimental, you can pick a random slot and try something wild and new.

I was happy with the navigation as they had a variety of features. I could choose games by their features like jackpot and accumulating.

All the slot games were quickly accessible and I was happy with the massive collection on hand. I like that you can play for free or for real money. This was the case with some of the table games as well.

Desktop game information

• Games 5000
• Slots 4200
  
• Table games 150
• Jackpot games 430

Kakadu Casino went all out with their live casino. They didn't want to just offer you games from one developer and call it a day. No, they brought in half a dozen developers so you can play all the great titles available.

The live casino catalogue starts off with the classics, like blackjack, baccarat and roulette. In addition, you can also play game shows, live slots, lucky numbers, poker games, sic bo and many others.

That being said, I did encounter some serious problems opening the games up. There seemed to be some issue with me being in Canada, and some of them were not actually available.

There were a ton of awesome titles by Evolution Gaming but I couldn't play any of them as they weren't available in my region. I couldn't play the Playtech titles either as they said they currently weren't available. Even with table games, some were available while others weren't.

This did partially seem like a techincal issue, but I really wished they didn't list games that aren't available for that region. It makes finding the actual usable tables more tedious.

Live game information

• Total number of live casino games: 380

Playing on a mobile or a tablet is easy on Kakadu Casino. You don't even need to download any apps to do so. All you need is an Internet connection and your web browser.

Open your browser and fly down to the casino page. You get to instantly play all of the great games right there and then. Kakadu mobile casino is responsive and very compatible. You can use any modern mobile device and enjoy the games.

I found the mobile version to be much faster at loading pages and games. I was able to jump on from the browser on my Android with ease and log in. It was also simple to find my account information, speak with customer support, and do banking. They have clearly optimized the site as it was easy to see titles.

The mobile version mimics the desktop in terms of navigation. Games were designed to fit into the smaller space, which is always great. I still wasn't able to play any of the live casino games. I also found that I got bumped out of the mobile casino after just 1 minute of inactivity.

Canadian players have a lot of options available when it comes to deposits and withdrawals. Pick the one that suits you the best and go with that.

You can use multiple currencies when playing on Kakadu Casino. Just add the ones you want in your account settings. Different currencies allow different deposit methods to be used.

Making my first deposit was pretty simple and they had the most up-to-date banking processes that made it easy. I used Interac Etransfer and it was a fluid process and it took me just a few minutes. I felt their email notification about the deposit could use some work as it was pretty generic. The casino isn't mentioned and there's no logo or anything. My deposit was instant, which was fantastic and I was free to play right away.

The minimum withdrawal is C$30 and I had to use the same payment method. There were no fees for withdrawing, which is always a plus. It was super easy to use Interac, I just had to give them my email and phone number. Once I completed things at my end, the withdrawal request showed up in my transaction history as pending. I like that they allow me to keep track of the process. Kakadu Casino claims to process all withdrawals within 12 hours, and judging by the response times I got, they are much faster.

Within an hour, my withdrawal had been canceled by the casino because I hadn't verified my ID. This is frustrating because their uploader wasn't letting me upload the necessary documents. I sent documents via email as suggested by live chat support but they gave me the runaround. They said the document wasn't correct and that I wasn't showing my name, deposit to them, my address, and the name of my bank. It was all there. I eventually sent the same document for the fifth time and they accepted it. I could then withdraw finally.

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard 1-5 working days
• Visa 1-5 working days
• Wire transfer 3-7 working days
• EcoPayz 0-1 working days
• MuchBetter 0-1 working days
• Interac 1-3 working days

Kakadu Casino customer support team is here to help you if you have any questions. The skillful staff can aid you with any problem or fix any issue. You can contact them via live chat or contact form.

Kakadu Casino also has an FAQ section, which can provide you with quick answers to the most commonly asked questions.

Customer support was pretty fantastic. I easily found the live chat button and when I clicked on it, they gave me a bunch of options for languages. I started out with a bot who gave me options and when we couldn't resolve my welcome bonus issue, I was redirected to a real person. This was all really fast and efficient. I have no complaints about the actual service but I did notice a lack of professionalism. The conversation was really casual but not a big deal.

When I had problems with verifying my account, I was told to send documents to an email. Customer support responded by asking what the problem was and why I couldn't upload. Then I had to follow up and this took a lot of my time. Customer support was not helpful when it came to helping me verify my ID.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

Kakadu Casino follows the rules and regulations set by their licensor to the letter. This is why they need to know their customers and make sure the money is from legitimate sources and players are of legal age.

These KYC (Know Your Customer) processes start when you sign up. Your information is then later verified by you sending us documents as proof.

These documents may include:

• Proof of identity
• Proof of address
• Proof of deposit

When I joined, they didn't prompt me for verification but when I went into My Profile, there I could find the verification page. Kakadu Casino has created a functional uploader system for proving ID. I was easily able to upload my passport but for some reason, my utility bill and bank statement wasn't accepted even though it was a PDF, which was an accepted file format. I don't know what's wrong with their system but this was a frustrating experience. They have a function to verify your phone number but it didn't work. I went to verify my cell number and no SMS message ever showed up.

I had to upload these documents for the withdrawal process and after talking to customer support, they gave me an email where I could send this information. They kept asking me for things I had already provided and it took me days to get this sorted out. They even made it complicated to just send documents to an email and have them approved.

Technical issues are something that can happen to anyone, but here, even the fix seemed to be difficult and convoluted. This is something I hope Kakadu will look into and get sorted.

Kakadu Casino is licensed and strictly regulated. They have built a casino where players can feel safe, it is built with top-of-the-line encryption and security measures. They also provide players with tools to stay in control of their gambling.

You can set limits on how much money and time you spend on Kakadu Casino. You can also take a break or completely self-exclude if necessary.

Kakadu Casino also provides you with fast access to therapy and help organizations that cater to gambling-related issues. Gambling Therapy, GamCare and Gamblers Anonymous are just a click away.