Lucky Casino review (CA)

Anyone with a bit of knowledge about web development would assume that a domain name such as luckycasino.com carries a lot of weight. One would presume that such a casino is resource-rich, promising several banking options, a generous welcome bonus, and loads of live games. Although the gaming experience at Lucky isn’t entirely amateurish, there’s certainly lots of room for improvement.

The welcome bonus promises to be a 200% match gift up to $100. This means that with a $60 deposit, one can squeeze out $100 in bonus for a total starting bankroll of $160. Not extremely generous in terms of a maximum but much so in terms of percentage. Sadly, free spins are not offered in the welcome package, which doesn’t help. The reasonable X35 wagering requirement somewhat makes up for a rather timid welcome gift.

My bonus didn’t appear immediately; I had to contact customer support and was informed that the welcome bonus is automatically given within 24 hours after the first deposit. A few days went by without any changes to my account and tech support ultimately had to manually adjust my account balance accordingly. One important note regarding this bonus is that you’ll go through your cash deposit before accessing your bonus money.

Lucky Casino has all the hallmarks of a turnkey casino with a classic offering of top-tier games playable in the various modes we’ve grown accustomed to playing. The table games section is rather thin, with only a few versions of casino favorites blackjack and roulette, and only one baccarat game. But thankfully, the slot experience is just as good as any quality casino.

My Experience with lucky Slots

Lucky partnered with excellent game developers such as NetEnt, Microgaming, Play’n Go, and Yggdrasil Gaming to name a few. I focused on new games such as Netent’s Hell’s Kitchen, an ITV partnership featuring the notorious British chef Gordon Ramsay, and Crown of Valor, a medieval-themed slot by Quickspin that shines thanks to fantastic graphics and stunning effects.

Lucky Live Casino

The live casino is disappointing and in many ways. For starters, the offering is very modest, with only 8 games available and in only 2 types of games: blackjack and roulette. That’s it. But the pain doesn’t end here. There are no actual live games in the live casino. What I got to experience instead were ordinary table games, identical to the ones offered in the regular casino. After having problems with my welcome bonus, the live casino’s poor performance raised my doubts and solidified my impression of an inexperienced team.

I’ll admit that the mobile version of Lucky casino is clean, fast, and pleasant, so much so that I spent most of my time on this platform. Most of the functions (withdrawals, live chat, regular games, etc) worked flawlessly and even better than some of the larger casinos I experienced in the past.

One point of contention is the live casino on the mobile version… It refused to kick off at my dozen or so attempts on my iPhone. This was a huge disappointment as the mobile version was on par with any top casino until that very moment.

Lucky’s customer support is adequate but could use some improvement. For starters, the staff is reachable solely via live chat and the “Contact” section stipulates that it’s available only during certain periods (weekdays 8 am to midnight and weekends midday to 9 pm) but without specifying which time zone.

Having said that, the live chat support - which I used twice - was provided by a real person and the service appeared quite efficient, with quick and polite responses.

Members get to verify their accounts through the Documents tab in their “My Details” section. Here, Lucky gets it right and makes the process clear and easy with the details regarding each of the 2 types of documents required properly displayed. Players need to submit a government-issued ID and a utility bill, bank statement, or government letter as proof of address. This process is voluntary although the casino does state in its terms and conditions that they could be asked to verify your account at any given time, with an automatic verification kicking in with 2000$ withdrawal requests.

I used my Mastercard to proceed with the first deposit and, apart from that mistake concerning my welcome bonus, everything worked as expected without a glitch. This is where the good stuff ends in regards to payment methods. In online gaming, we usually have fewer options for our withdrawals, and credit/debit cards are considered to be the end-all of transaction methods, so much so that I now take it for granted.

Turns out that Lucky Casino only proposes 2 e-wallets, Ecopayz and MuchBetter, for withdrawals performed by Canadians. Going through yet another account registration with all the security checks this process requires: is annoying and reflects poorly on the casino.

Having said that, my withdrawal was processed immediately and funds took less than 2 days, as promised.