Svenplay casino review (CA)

Considering that this casino is one of the new players in the industry, they had my attention when I found out they offer bonuses for the first 3 deposits. Here is how that works, for the first deposit 100% bonus of up to CA$200, second deposit has got an 80% bonus offer up to CA$200 and for the third 100% up to CA$200.

The minimum deposit for this bonus to be taken is CA$20 which is not so bad to be honest, here is where I start to have a little discomfort, this bonus can only be used on selected slot and live casino games only provided by NetEnt, Playson, Pragmatic Play, Microgaming and PlayN’Go, on top of this these bonuses are subjected to 40X wagering for the first deposit and 50X for the succeeding 2 deposits. My honest opinion is this is a bit high for me and didn’t deem this offer worth it. I’d expect this casino to improve on this so as to capture more customers.

You also need to be very cautious when accepting this bonus, since you cannot forfeit the bonus once you claim it. Though, depending on your luck at the casino, and your long term game plan, it might be a generous offer for beginners.

When it comes to games in this casino, they have these great games on a white background which makes the colorful game thumbnails pop really well, most of them are slots which is expected. They also work with many of the mainstream providers like NetEnt, Microgaming and many others to ensure they have a diverse portfolio of their game library. Speaking of diversity, I particularly like that this casino has a great game collection of about 800 games ranging from slots, jackpots, table games, video slots and video poker.

I was also pleased with the fact that I could filter games by provider and also by category, simplifying the time it would take me looking for my game of choice. Scrolling was super easy and seamless, I must admit.

Under casino games, just next to Book of Dead is Fruit Shop Megaways, and Hyper Strike, these are just some of the great titles I could set my eyes on. I wasn’t impressed that I could not try the games in demo mode first before trying out with real money. I think this casino should provide games in demo mode first so that players can get a feel of the game beforehand.

The live casino had a dedicated section that pretty much keeps the consistency of this casinos great game titles, some of the amazing games here included Live Roulette, Live Speed Roulette, Live Blackjack, Baccarat among others.

Other than these great casino games, this casino also has a sports category where bets can be placed on games like Tennis, Basketball, Futsal, Table Tennis to mention just a few. I actually think that this casino has put in work big time considering most of the competing casinos do not have this.

Accessing the site via my smartphone, I noticed a lot of similarities between the desktop and the mobile versions. I was able to access all the sections including customer support, promotions and banking on my mobile without any problems. I am happy with the fact that they optimized this site fully to support Android and iOS devices.

Perusing through the games was seamless without lags and freezes, most of the games accessible on the desktop site are available here as well, and the graphics are pretty decent too, also games adapted well to my small screen and fit perfectly, great job to the amazing team for this.

This casino has two possible ways of contacting customer support, by live chat and via email. They can be contacted between 09:00 and 01:00 CET. This is one of the things I did not like about Svenplay, I would like to see an improvement here because that would greatly be beneficial to its customers, I would like to be able to get a response in the shortest time possible most especially if it involves funds.

Contacting them via email can have queries sent to support@sven-play.com and a response will be available during their working hours. On a positive note though, it was nice that they supported different languages for the live chat. This casino also has a well put together FAQ section that can serve as an alternative before contacting support.

Account verification is mandatory in most of the casinos I have been to and in these cases some documents might be asked for like proof of ID and proof of banking method to help in preventing some malpractices like having multiple accounts, money laundering and so on.

After signing up and confirming my email I went straight to their documentation center and uploaded a copy of my ID, an online copy of my Bank Statement as well as a screenshot of Ecopayz. Within a day, they had already verified my account. One nice feature I liked was the verified badge status you get on your account; you get the feeling of a very important person.

Svenplay offers a number of banking methods, some of these include, Rapid Transfer, Paysafecard, Neosurf, Trustly, Skrill, Visa, Klarna, MuchBetter, Neteller, Interac, Jeton, MasterCard and Bank transfer.

For me, I decided to go with my Ecopayz wallet, where deposits were instant and free. Withdrawals on the other hand took approximately 3 days to appear on my wallet. This was among the longest I have had to wait, more so if you are excited to have real cash on your winnings. Also, you can’t have more than one withdrawal request, which I found absurd considering you have to wait for 3 days in order to process a single withdrawal request.