Winfest Casino review (CA)

Winfest Casino offers many bonuses, including a welcome bonus, reload bonus, and no deposit bonus. The first problem is that the casino stated that the no-deposit bonus is not available to players in all countries, but the list of countries that can benefit from it is not stated on the site. I had to contact customer support to check if I am entitled to the bonus. Unfortunately, it is not available to Canadian players, but I can enjoy a 100 percent welcome bonus. But I also have many issues with the welcome bonus. First, the bonus requires a bonus code, yet no code was given at the point of registration or the bonus page. Perhaps the site expects users to go to the customer support agent to ask for the code. Also, the wagering condition was too stringent. The bonus and the deposit must be wagered 35 times. That is equivalent to 70 times the bonus. That is way higher than the 35 to 40 times that is common in the industry. However, no game is excluded from the wagering condition. While table games contribute 20 percent, all slots contribute 100 percent. That is great, but 70 times wagering condition is too high for me.

Winfest Casino has about 2000 games. They are classified into Slots, Table Games, and Live Casino. Most of the games are high-quality games from top software companies like Microgaming, NetEnt, iSoftBet, Play N Go, Quickspin, RTG, and Pragmatic Play. I could see most of my favorite slot games like Gonzo's Quest, Reactoonz, Riche Wilde and the Book of Dead. The slot games being the most abundant on the site are further classified as Hot, New, and Jackpots. One thing I love about the organization of the games is that the website provides information about the game provider, description, and RTP of every game at a glance. But there is no option to search for the games by the game providers. Also, while the instruction on the games states that you can play them for free, most of the games on the website do not have a demo version. However, the games load very fast, and they are very responsive. Apart from the slot machines, Winfest Casino also has table games and live games. The table games consist of different variants of blackjack, roulette, and poker. While the live games consist of live blackjack, live baccarat, live dragon tiger, and dream catcher. As the games are from top game providers, the quality is high, they load fast, and they are responsive. The website also provides detailed instructions on how to play each of the games on the site.

Winfest Casino has both desktop and mobile sites. The two are similar, both in appearance and in function. The mobile site has no mobile application, but it opens easily on the browser on both Android and Apple devices. Just as the site loads fast on the desktop, so is it on mobile devices. The mobile site is also responsive, and it is easy to navigate.

There are two options to contact the support agents of Winfest Casino. They are live chat on the site and e-mail. Both options are effective. I had many discussions with the support agents through the live chat, and I got a swift response in each section. The agents that attended to me were also very helpful and professional. My e-mail too was replied just two minutes after sending it and contained all the information I needed. Apart from the two options, there is an FAQ section that contains answers to all essential questions casino players will have. I found the section equally helpful.

Verification of account is essential before a withdrawal can be made on the Winfest Casino website. The site makes verification easy by providing a section where KYC documents can be uploaded. I was particularly happy that they explained in detail different documents that are acceptable. I uploaded my documents immediately after completing my registration, and I received an e-mail two days later that my account was verified. That also hasten my withdrawal.

Winfest Casino's website supports multiple banking options. The site accepts all major bank cards as well as e-wallets and prepaid cards. But there are many things about their payment methods that I am not happy about. Firstly, the site only accepts payment in euro. I wanted to deposit C$60, but since the site won't accept my currency, I have to manually calculate the value of C$60 in euro to ensure the exact amount I wish to deposit is deducted from my account. For a site that welcomes players from different parts of the world, insisting on only one currency for transactions is certainly not the best. Although deposit through Mastercard is instant and there are no charges. But when I decided to make a withdrawal, I realized the site would charge me €1 for the transaction. Surely, many online casinos will not charge for withdrawal, especially the first withdrawal in a month. Notwithstanding, I am happy with the speed the casino processed my withdrawal as I got my money after three days.