- Mobile casino is fast and easy to use
- Lots of options when it comes to customer support
- Bit slow to process withdrawals
- Bonus offer random and terms are hard
Arctic Spins Casino (UK) is a fresh new UK casino designed to provide you with a quality online gambling experience.
Developed by Nektan Gaming, you can find all the popular games you have grown accustomed to and much more. You can find games by popular software game developers, such as NetEnt and Microgaming.
Besides a solid collection of online slots, you can find table games, bingo games and instant-play casino games.
The casino takes your safety and security seriously. It has adopted the latest state-of-the-art software security to ensure your data is kept under wraps.
It is also licensed and regulated by the UK Gambling Commission, one of the strictest jurisdictions in the world.
All games regularly undergo independent testing and auditing for safety and fairness. If this sounds like the right casino for you, keep on reading.
While there’s nothing that’s particularly striking or eye-catching about the Arctic Spins site, this Nektan-powered operator packs enough colour to at least engage new players.
The platform also benefits from a simple and intuitive layout, and one that makes it easy to search for individual games and even browse the libraries of specific software houses.
Arctic Spins also offers a seamless and enjoyable mobile gaming experience, while its excellent level of customer support and highly efficient verification process also exceeds expectations.
However, the site’s limited welcome offers leaves something to be desired, while the imposition of a £1.50 fee on all withdrawals under £30 may be off-putting to casual players out there.
Get off to a flying start when you sign up for an account with Arctic Spins. Make a minimum deposit of £10 to claim the below offer:
- Deposit between £10-£19.99 and you will get 100 Bonus Spins.
- Deposit between £20-£49.99 and you will get 200 Bonus Spins.
- Deposit £50+ and you will get 300 Bonus Spins.
Signing up only takes a couple of minutes. Follow the below steps:
- Sign up for an Arctic Spins Casino account
- Verify your account by email
- Make a minimum deposit of £10
- Your welcome package will be credited to your account
There’s a slick registration process in place at Arctic Spins, and before you know it you’ll be ready to make your first deposit.
At this stage, you can claim the operator’s welcome bonus, which takes the form of a 100% deposit match up to the value of £10 and includes a total of 10 free spins on the popular Starburst slot.
To start this process, you can click through the ‘Deposit’ tab at the top of the homepage, before confirming your preferred payment option and selecting the amount with which you want to credit your new account.
Interestingly, the default amount here is set at £50, which is considerably higher than the minimum deposit threshold of just £10. Also, the maximum value of the welcome bonus is fixed at £10, so there’s little value in investing more than this when making your first deposit.
So, I’d recommend that you enter £10 in the relevant box below, before scrolling down the page to select the welcome offer and opt-in to receive the bonus funds. Then, simply hit the deposit button and wait for the funds to land in your account!
If successful, a pop-up page should appear confirming the deposit, while this will also invite you to play through your 10 free spins on Starburst.
Each of these is set at a coin value of 0.01 and bet level of 10, and during this period of gameplay, I earned a total of £0.54. Of course, this is a paltry haul, and while it should be expected given the number of spins and the low-variance nature of the slot, it arguably makes this portion of the bonus a little inconsequential.
What’s more, your free spins winnings (and the welcome bonus as a whole) are subject to wagering requirements of 40x. Fortunately, this isn’t applied to the value of your deposit, but in my case, this created a total playthrough requirement of £421.60.
At first glance, this seems quite competitive, but when you consider the relatively low value of the offer and the fact that the winnings are capped at four-times the bonus amount awarded (£42.16), the welcome package isn’t particularly appealing or capable of generating genuine excitement.
You’ll also only have seven days from the moment the bonus funds are first credited to meet these wagering requirements, and this only serves to compound a welcome offer that lacks genuine value.
Significant terms and conditions
- New UK players only, 18+.
- A minimum deposit of £10 applies.
- Bonus is subject to a 30x wagering requirement.
- Max conversion: 4x bonus awarded.
Please gamble responsibly.
and bonus terms apply.
VIP / Special promotions
Arctic Spins Casino has an invite-only VIP programme. In order to be invited, you need to have made minimum deposits totalling £2,000.
Once you are requested to join, you can benefit from exclusive promotions, higher deposit limits and faster withdrawals, reload bonuses and many more.
With names such as NetEnt, Red Tiger, Microgaming, Blueprint, Pragmatic and Big Time Gaming under one roof, you know that the games on offer are of the highest calibre here.
Amongst some of the most popular slots on offer, there is Aloha! Cluster Pays, Finn and the Swirly Spin, Narcos, Jungle Spirit and Ozzy Osbourne.
For those players who are seeking the thrill of jackpot games, there is a superb collection of Daily Drops and Wins. This means that jackpots are guaranteed to drop once daily.
Amongst some of the most-loved jackpot games, Mustang Gold, Release the Kraken, Sweet Bonanza, Pirate Gold, Chilli Heat and Aztec Bonanza.
If you fancy a change, the instant play games provides excitement aplenty. Some great instant-win games on offer, include Wheel of Fortune, Breaking Bad, Cash Buster, Epic Gems, Da Vinci Diamonds and Slingo.
You can also avail yourself of bingo games and roulette games.
To access the games’ library, you simply need to scroll down on the homepage and land just beneath the fold.
Here, you’ll see a selection of titles dotted across the page, alongside a vertical menu on the left-hand side of the screen which details several search filters and the site’s available verticals.
These include categories such as new games, daily drops and wins and your favourite titles, while there’s a handy search box located at the top of the menu that enables you to search for specific games directly.
I also like the fact that you can organise your search by browsing specific developers, which is great if you’re a seasoned player who loves a particular software house.
The average load times for the site’s games are also relatively impressive, with titles such as Starburst and Swan House (a personal favourite) opening in well under 10 seconds on average.
Interestingly, you can also access some games exclusively through the Arctic Spins site, including slots such as Eirik the Viking and FruitBar. This adds an interesting gameplay dimension, and one that may appeal to curious and casual players alike.
The biggest issue with the games’ library is the lack of diversity, and while a variety of slots are well-represented, there are virtually no table games to speak of and no live casino titles at all.
So, although you can access single iterations of Baccarat and Roulette, the absence of choice and paucity of real-time gameplay leaves a genuine void that will be hard for some players to fill.
Desktop game information
Desktop game providers
If you fancy playing on the go, you’ll be pleased to learn that Arctic Spins Casino is available anytime and anywhere. You only need a stable internet connection to get connected to the site.
Without any mobile casino apps to download, you only need to navigate to the site, to pick up where you left off. The site works seamlessly across a range of operating devices, so you can simply log into your account to start playing games.
You won’t find a native Arctic Spins app on either iOS or Android, but I was able to access the operator’s responsive mobile site easily enough through my iPhone’s Safari browser.
The layout of the mobile site will also be familiar to desktop players, with the only significant difference being the use of a drop-down menu on the right-hand side of the screen to house the various game categories and casino verticals.
The relevant games will be displayed beneath the fold as usual (the full desktop library is available on mobile), while slots such as Starburst boast slightly quicker load times to players who are on the move.
Not only this, but I was able to navigate both the mobile site and its games in portrait or landscape mode, which I felt contributed to a seamless gaming experience during my daily commute!
Mobile game information
Mobile game providers
For those players who are seeking the thrill of a live casino, you’ll find a small collection of live dealer games, namely Live Roulette.
You can play a variety of Live Roulette games, which accept a range of bet sizes.
Live game information
Total number of live casino games: 12
Live game suppliers
It is important that you have fun while you are online gambling. If you feel you are losing control over your gambling, you can avail yourself of the below tools or options:
- Deposit Limits
- Reality Checks
- Time Out
If you need any professional support or assistance, you can get in touch with GamCare on 0808 8020 133.
The casino is easy to navigate. If an issue arises, and you require assistance, you can get in touch via one of the below methods:
- Live Chat
- Email: email@example.com
- Phone: +44 203 621 6961
There’s a multitude of channels through which you can contact the customer service team at Arctic Spins, including a live chat feature that’s accessible seven days a week between the hours of 8 am and 12 am GMT.
This provides a decent window of opportunity in which to seek assistance in real-time, and you can access the feature simply by clicking through the floating ‘Got questions? Live chat’ icon in the bottom right-hand corner of the screen.
At this stage, you’ll be required to enter your name, email address and mobile number to initiate a conversation (even when logged in), before entering your initial message and contacting an agent.
In my case, I asked a question about the maximum conversion of the bonus funds, and was pleased to be connected to an agent within 30 seconds. Although I was asked to provide my email again (which was a little frustrating), the agent was very friendly and able to provide a clear answer in less than a minute overall.
The site also operates a telephone number for UK players (0203 621 6961), which has the same operating hours as the live chat feature. I was able to make contact with the team through this channel on a couple of occasions, and all-in-all I was never made to wait more than five minutes before being connected to an agent.
However, this number isn’t toll-free, so the call will be charged at your standard landline and mobile rate. Given this and the accessibility provided by the live chat feature, I’d recommend that you avoid making contact by phone where possible.
If you’re a night owl and want to raise an initial query outside of the customer support’s opening hours, you have the option of sending an email to firstname.lastname@example.org.
There are a couple of things to keep in mind here; with the first being the need to send an email from the address that’s registered to your account. Otherwise, the team won’t be able to respond to your query at all.
The email@example.com address also belongs to the wider Nektan Gaming Group, so be sure to mention in your message that you’re talking about the Arctic Spins site as they’ll ask for this information anyway.
I raised a question about whether Skrill or Neteller were available deposit options, and received an initial response within four minutes. The query was then settled in less than 10 minutes overall, which was genuinely convenient and impressive.
As if all of this isn’t enough, the site also features a detailed and comprehensive FAQ.
This can be accessed through the horizontal menu at the bottom of the homepage, and I’d recommend this as your first port of call if you have queries about your bonus, withdrawals or technical gameplay.
English, Finnish, German, Norwegian
Email support languages
English, Finnish, German, Norwegian
Live support languages
Phone support languages
As a UK-licensed casino and operator, we must verify the age and identity of all our players.
If we are unable to verify these details automatically, you will be asked to supply the below documentation:
- Proof of ID (passport, driving license, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of Payment Method
I have to admit that I was wowed by the speed of the registration process at Arctic Spins, as I simply had to provide my name, email, address and phone number on a single screen before submitting this information.
Almost immediately, I received a pop-up message confirming that my account had been verified and that I was eligible to make my first deposit, all within a matter of moments.
My identity had been verified automatically, of course, but to ensure this you’ll have to take the time to enter your information accurately and make sure that you’re registered on the electoral roll at your registered address.
There wasn’t even the need to verify my new account by email, as I simply received a confirmation message once my registration had been completed.
If there is an issue with your details, you can rest assured that the site will contact you immediately and before you’re able to credit your account for the first time.
At this time, you’ll be prompted to provide documents to support your identity; namely a photo of your passport, driver’s license or ID card (if you’re an EU citizen) and proof of address dated within the last three months.
You can share these by clicking through the ‘Upload documents’ tab in your account section, and once submitted the team should confirm that your ID has been verified in more than 72 hours (although this process will usually be completed much quicker).
You can avail yourself of numerous payment methods at Arctic Spins Casino. You can make a deposit via one of the below methods:
- Debit Cards
- Prepaid vouchers
There’s a surprisingly large range of viable payment methods available at Arctic Spins, including standard options such as Visa and MasterCard debit cards.
You can also credit your account using PayPal, Neteller and Skrill (and Skrill 1-Tap), along with MuchBetter, ecoPayz and the online bank transfer service Trustly.
The prepaid Paysafecard is also available to players, so you should be able to find a secure and convenient option that suits your needs.
I completed my first, £10 deposit using Visa debit, with the funds landing instantly in my account and immediately triggering the award of the welcome bonus.
Just note that you cannot select a new deposit option if you have more than £5 in your cash balance or a pending withdrawal, so this is something to keep in mind when crediting your account for the first time.
The current anti-money laundering laws also dictate that you can only withdraw funds through a method that has been previously used to process a deposit, so in my case, I had to complete my first withdrawal of £10 by Visa debit.
Although this is the minimum withdrawal threshold (which is a good thing), I was disappointed to note that the site charges a nominal £1.50 fee on all withdrawals under the value of £30.00
This meant that I could bank £8.50 of my winnings, and there’s a good chance that this will deter some of you from making smaller withdrawals and accessing your cash balance as and when you like.
As for time-frame, my withdrawal took a little over four days to complete from the moment it was requested. This includes an internal processing time of up to 48 hours, and while this may be a little slow it’s relatively competitive in the current market.
The advertised processing time for e-wallet transactions is a little shorter too (up to 48 hours overall), so you may be able to benefit from this when using Skrill or Neteller.
Mastercard 3-5 working days, Visa 3-5 working days, Skrill 2-3 working days, NETELLER 2-3 working days, Trustly 2-3 working days, Zimpler 2-3 working days, Maestro 3-5 working days
I've been playing at and reviewing casinos for years, while I have extensive knowledge of the iGaming market in the UK. I particularly enjoy slots, table games and live casino gameplay, and have played at most of the UK's licensed casinos.