Rialto Casino Review

As one of the more recognisable brands in the Rank Group's arsenal, it's no wonder that there is a big selection of games on offer. From slots and table games to jackpots and scratchcards, I was pretty spoilt for choice.

Rialto has done a good job of bringing their physical presence online. They have done this by adding a range of providers, from Red Tiger to Evolution Gaming, from IGT to Play'n GO.

The casino has a simple navigation bar that makes it incredibly quick to access the vast array of titles. On the casino page, you also have the option to filter by features and paylines or search for a specific game. It took me no time at all to hit the live blackjack table or locate my favourite wizardry slots, Rise of Merlin (try it out!).

One of the noticeable differences with Rialto compared to other Rank Casinos that I have played at is its Novomatic area. On the main navigation bar, there is a specific tab for Novomatic slot games. Novomatic is a great game developer, with titles such as Book of Ra and Reel King to its name. However, I do not think that they warrant their own tab on the site. If I had the choice, I would split out the live casino and give that its own tab!

• Games: 1151
• Slots: 802
• Table games: 49
• Jackpot games: 185

^{These numbers are an approximation at the time of writing this review.}

Get into a real casino mood with live casino games. Rialto has gathered some of the greatest games for you to play.

The live games come from Evolution and Authentic Gaming. These two developers are known for their high-quality products and innovative games. You can play the classic table games, but you can also try some of the wackiest games you will ever see.

• Total number of live casino games: 48

^{These numbers are an approximation at the time of writing this review.}

Playing on your mobile phone or tablet is easy at Rialto Casino. They have built their site so that you can play with any modern mobile device.

Much like the desktop, the Rialto Casino mobile browser is intuitive with a great UX/UI. You can tell from the get-go that this is a mobile-first casino. The layout follows the same blueprint as other Rank Group casinos, which makes it feel very familiar.

The homepage has everything you need, from jackpots to the latest promotions, you don't need to look far to find something. The game tiles are well proportioned with crisp imagery and are evenly spaced. I find some casinos like to squeeze as many columns as they can sometimes.

I never experienced any issues opening or playing any of the games. Generally, the loading time was circa 8–13 seconds. Unfortunately, there is no Rialto Casino app, but that doesn't ruin the experience!

The Rank Group provides the same selection of payment methods across all their brands. Generally, there is a good range of payment methods to choose from. Options include Visa debit, Mastercard, Paysafecard, PayPal, and Apple Pay. 

Upon initial deposit, I was asked to register my card details. The process was quick, and meant that my subsequent deposits and withdrawals were more streamlined. I made a £40 deposit via Visa Debit, which was completed in a matter of seconds.

The average withdrawal time at Rialto Casino is between 1 and 3 hours. Most withdrawals are processed instantly and will be paid within minutes. This is thanks to all major banks and PayPal being enabled for fast withdrawals. 

Withdrawals with Visa and Mastercards not enabled with fast withdrawals generally take 1-3 working days to reach your account.

This makes Rialto Casino a fantastic option for anyone looking for a fast withdrawal casino. By using PayPal or cards enabled with quick withdrawals, you can see your winnings almost immediately.

The Rialto customer support team is ready to help you with any questions you might have. You can contact the Rialto help services via email, live chat or phone.

Customer support is available to answer you between the hours of 7am to 10:30pm, 7 days a week.

I was impressed with the support channels available at Rialto Casino. What I really like is that Rialto have made it easy to access support in multiple ways. From the webpage footer to the My Account section, players can find help extremely quickly and easily.

The main methods of contacting support are live chat (7am - 10pm) and telephone (8am - 8pm), both available 7 days a week. If you're not in any rush for answers, then email is also a good channel that is accessible. In addition to the support channels, there is an okay FAQ page. Although I do think they could have added more content there.

Unfortunately, I didn't have a particularly good experience with the live chat wait time. Firstly, I was waiting 19 minutes to speak with an agent, all the while being in position 1! If that's how long you have to wait to be next in line, then I dread to think what position 50 is like. This is something I have experienced at other Rank Group casinos and a definite area for improvement.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅
  

When you join the casino, you will be required to provide the necessary documentation to verify your identity – this applies to all players. This is all done efficiently and without hassle.

You must provide Rialto with three pieces of information. This includes proof of ID, address, and source for funds.

All this information can be confirmed by sending a digital copy of your passport, drivers license, bank statement, or payslip. The casino customer support team will then scan all these documents and confirm the details. You have nothing to worry about, the whole process is 100% confidential.

As with other Rank casinos, Rialto uses 3rd party verification techniques to validate your details upon registration. Personally, I love it when casinos do this as it means less time faffing around trying to find the right documents, scanning or taking a picture and uploading it.

Rialto do state in their terms that you will be asked to provide verification if the automatic check is inconclusive. Such CDD checks will require proof of ID and address, such as a passport or driver's licence and a bank statement or utility bill. There is no option to arbitrarily upload docs, you will be contacted by Rialto and asked to send it via email.

It's worth noting that all players who surpass a certain threshold of activity, will be asked to complete further verification checks. This is different to player verification and will require documentation such as the source of income.

Rialto Casino takes safer gambling very seriously indeed. There are a number of tools in place for players to utilize as they play. What are these tools we hear you say? These are the Deposit Limits – this will help you set a limit on the amount you can lose. This can be daily, weekly, or even monthly.

You will also find Game Session Reminders; this will let you know how long you have been playing and help you decide when to take a break away from your game.

If you want some time away from gaming, you can use Take a Break. You can choose up to 6 weeks away from playing; this tool will lock your account for this period of time. Once it is over, you will find your account as you left it. However, if you want an even longer period away from playing, you can opt to self-exclude. This can be put in place for up to 5 years.

For more information, be sure to head to the Safer Gambling Hub read all about this option.

Rialto Casino's sister sites include The Vic, Regal Wins, Spin & Win, and many other brands under the Rank Group umbrella.

• The Vic: The Vic, similarly to The Rialto, is originally a land-based casino in London that has since opened for online players too. This glamorous casino hub offers an amazing platform for slot and live casino fans alike.
• Regal Wins: Regal Wins is Rialto's big brother, with a slightly larger game catalog as well as a bonus deal. The similarities come from payment methods and usability, but this site takes things up a notch with its game selection.
• Spin & Win: Spin & Win Casino is a more modern approach from Rank Group, offering a neat and streamlined casino environment with loads of slots and grand bonuses.

The Rialto is owned by Rank Group (Rank Interactive LTD.)

It takes 1-3 hours to withdraw money from Rialto on average, when using a method like PayPal, or cards with fast withdrawals enabled.

The Rialto is as legit as a casino can be, with decades of experience behind it and UKGC licensing.