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bgo casino review (UK)

Added by bgo. Information last updated:

User rating:

3.9 (3)

Tester rating:

4 (1)

Bonuses

1st deposit bonus:Win up to 500 FS

Bonus code:-

Wagering:65x (B)

Forfeitable:Yes

No deposit bonus:-

Exclusive bonus:Yes

| Full terms apply.

Properties

Minimum deposit:£10

Requires registration:Yes

Live casino:Yes

VIP program:Yes

Live chat:Yes

Sports betting:No

General information

Casino name:bgo

Launched:10/2012

Licence:United Kingdom

Platform:BGO

Currency:£

Language:English, Finnish

User ratings (3)

Appearance & usability:

Bonuses:

Games:

Mobile:

Customer support:

Banking:

Mastercard Visa Wire transfer Skrill NETELLER Trustly Paysafecard PayPal
Mastercard Visa Wire transfer Skrill NETELLER PayPal
NetEnt WMS (Williams Interactive) iSoftbet IGT Quickspin Bally Barcrest NextGen Playtech BluePrint Gaming Eyecon
NetEnt WMS (Williams Interactive) iSoftbet IGT Quickspin Barcrest NextGen Playtech Eyecon
Playtech

BGO is UK’s top notch online casino, originated from a Bingo platform back in 2012. Today it boasts a huge variety of casino games and bingo as well as a live casino.

BGO offers a vast selection of games from the leading providers, leaving its players spoiled for choice. Players will greatly enjoy super mobile gaming experience at bgo multi-lingual casino platform.

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Casino tester's comment: Lewis Humphries

While BGO is undoubtedly a popular and attractive casino site with a huge array of more than 1,000 games, there are a number of areas in which it needs to improve.

Even the appeal of the welcome bonus is restricted by its huge wagering requirements, while issues relating to accessing live chat and making swift withdrawals can really impact on your experience online.

This is a shame, as the site offers a sleek design and relative ease of use, with the customisable layout of each game enabling players to optimise their online experience.

BGO also offers an excellent mobile experience through both mobile browsers and native apps, with this defined by superior proportions and quicker loading times.

Overall rating:

4

bgo bonus

The Welcome bonus available to players at bgo Casino is certainly one to look out for.

New UK players at BGO get a chance to win up to 500 free spins on their 1st deposit!

After depositing £10+ new players get to spin Mega Wheel giving players up to 500 free spins.

Each spin is worth 50p and free spins can be used to play NetEnt's Twin Spin slot.

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Casino tester's comment: Lewis Humphries

BGO makes a big deal of its current welcome offer, which rewards you with up to 500 free spins for an initial deposit of just £10.

These can be deployed on the popular NetEnt slot Twin Spin, which is a mid to high-variance game that’s capable of delivering some relatively impressive base game wins.

You can determine the precise number of free spins on offer by spinning the randomised ‘Mega Wheel’, which features a range of values stretching from 10 to 500.

However, after registering with the site and completing my qualifying £10 deposit (at present you don’t need to enter a specific promo code to become eligible for the welcome offer), I didn’t immediately receive the chance to spin the Mega Wheel. You’ll note that it’s not immediately clear how to generate or activate your free spins, so I had to raise the issue through the site’s live chat feature.

Eventually, I was informed that I had to access the Twin Spin slot in order to generate my free spins, with the Mega Wheel loading automatically when you click through the title.

Although this process was a little arduous, I was able to land 35 free spins on the Twin Spin slot, with a coin value of £0.05 and a fixed bet level of 25. This delivered a rewarding period of gameplay too, as I earned a total of £35.32 from my free spins overall, including one mega win worth more than £30.00.

However, while this type of payout is typical for a mid to high-variance game, there are a couple of points to remember when triggering BGO’s welcome bonus.

Firstly, you’ll have a limited, 24-hour time-frame in which to utilise your free spins, so it’s important to play through these quickly once you’ve spun the Mega Wheel and claimed your complimentary gameplay.

Secondly, this bonus comes with hefty wagering requirements of 65x the value of your winnings, so the amount that you have to play through to access your bonus funds can accumulate quickly.

In my case, I was required to play through £2,295.80 before withdrawing any winnings associated with the bonus (based on winnings of £35.32), despite only landing a relatively small number of free spins.

This represents a significant financial commitment and one that may not offer genuine value to players with smaller or restricted bankrolls.

No deposit bonus code

You don't need a bonus code to claim bgo's no deposit bonus.

Significant terms and conditions

Full terms and bonus terms apply.

Extra and no deposit spins

You don't need a bonus code to claim bgo's no deposit bonus.

This no deposit bonus has no wagering requirements.

VIP / Special promotions

BGO VIP treatment is second to none. The VIP programme is invite-only, but if you're a VIP with another casino, you can get in touch with a contact form. We'll put your application on a fast track.

BGO VIP programme features benefits, such as:

bgo slots and games

A fantastic variety of popular games are available at bgo online casino and it’s bound to suit every taste. The collection consists of Slots, Blackjack, Roulette, Caribbean Stud Poker, Baccarat, Video Poker and more. All games are instant play with no download required. The casino is also mobile-friendly and supports all Android, Blackberry and iOS devices for gaming on the move.

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Casino tester's comment: Lewis Humphries

There are plenty of games in BGO’s expansive library, each of which can be accessed quickly from the homepage.

Here, you’ll find the game genres listed horizontally just beneath the fold, while separate verticals such as ‘Bingo’ and ‘Live Casino’ run along the very top of the page.

When browsing the games library, you can also use the ‘All Games’ filter to access a scrolling menu of every title within a specific genre (such as slots, new games and BGO favourites). There’s also a search bar that allows you to load specific titles quickly, although this is unusually located in the top right-hand corner of the page.

In terms of loading times, slots such as Twin Spin and Starburst (a personal favourite) take up to 15 seconds to open on average, and this is a little slower than the very best online casinos.

BGO’s expansive Blackjack and Roulette lobbies may take slightly longer to load too, especially as you have to enter a unique nickname before viewing the range of available games.

However, individual game iterations such as ‘Quantum Live Blackjack’ will open slightly quicker, loading between five and 10 seconds on average.

BGO’s game layout is also unique, as each title will load in a slightly minimised screen that also features a description of the game in question and a ‘Star’ icon that enables you to identify it as a favourite.

You also have the option of transitioning to a fullscreen here, so you can tailor the display to suit your own preferences.

Desktop game information

Total number of desktop games: 800
Total number of desktop slots: 700
Total number of desktop table games:
Total number of desktop jackpot games: 15

Desktop game providers

NetEnt WMS (Williams Interactive) iSoftbet IGT Quickspin Bally Barcrest NextGen Playtech BluePrint Gaming Eyecon

bgo on mobile

There are 500+ mobile casino games which can also be played from the mobile casino app. If you happen to be in England, Ireland, Scotland or Wales trust that you will now be able to engage with your favorite online casino straight from your pocket!

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Casino tester's comment: Lewis Humphries

Like a growing number of casino operators, BGO has published native apps for both iOS and Android.

Interestingly, the layout of the app on iOS 11 and the responsive mobile site almost completely mirrors the desktop version, although its proportions are much better both in landscape and portrait mode.

The fullscreen version of games is also superior when wagering with your smartphone, creating a slightly improved gameplay experience when you’re on the move.

However, the only downside came when I tried to initially log in through the iOS app, as I was denied access and told to contact the customer support team if the issue persisted. This problem did occur more than once, and I found it an unnecessarily frustrating experience.

Mobile game information

Total number of mobile games: 500
Total number of mobile slots: 500
Total number of mobile table games:
Total number of mobile jackpot games:

Mobile game providers

NetEnt WMS (Williams Interactive) iSoftbet IGT Quickspin Barcrest NextGen Playtech Eyecon

Live casino games

Live Casino players can enjoy Blackjack, Roulette and Baccarat as well as BGO's own Prime Roulette and Prime Blackjack

Live game information

Total number of live casino games: 10

Live game suppliers

Playtech

Safe gambling – is bgo casino safe?

Here at bgo, we're committed to providing a safe and fun gaming environment. Gambling can be addictive and we want to provide our players with tools to reduce the potential risks of gambling.

Our responsible gaming page features a self-assessment test you can take. We also provide links to organisations that are experts in supporting people affected by problem gambling.

Our toolkit also features:

Support

BGO customer support team answers player queries via live chat, email and phone. The live chat support is instant, and we aim to respond to all email queries within 2 business hours.

Our support team is at your service every day from 10am to10 pm (UK time).

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Casino tester's comment: Lewis Humphries

I’ve already touched on the fact that I had to contact customer support soon after registering with the site, as I was unsure about how to claim or access my bonus free spins.

Perhaps the biggest issue here was the difficulty in reaching a customer support agent through live chat, which can be accessed through the floating ‘speech bubble’ icon that sits on the right-hand side of every landing page.

It took a number of attempts to engage with an agent, and I had to close and reopen the chat window several times during a 30-minute period.

While I was eventually connected to a helpful agent within an hour and my query was resolved within minutes, this seemed like an unnecessary delay that was made worse by the absence of any queue position or update on how long I might have to wait.

This feature also has limited availability too, as while it’s accessible for seven days a week you’ll have to make contact between the hours 10:00 and 22:00 GMT.

The site also has an onsite ‘Contact Us’ form (which can be accessed through the ‘Help’ tab beneath the live chat icon) and a company email (support@bgo.com). The good news is that these channels are far more responsive overall, with the two messages I sent answered fully within 20 minutes and one hour respectively.

The first of these emails addressed the challenges I faced when logging into the iOS app, which was explained as a technical glitch that the site was addressing.

The site also operates a handy FAQ page within its detailed ‘Help’ section, which features helpful information relating to withdrawals, bonus terms and the status of your account.

Site languages

English, Finnish, Swedish, Norwegian

Email support languages

English

Live support languages

-

Phone support languages

-

KYC & Documents

Before you can play the games, we need to know who you are. In practice, this means verifying your identity with a KYC (Know Your Customer) check. You need to submit the following documents:

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Casino tester's comment: Lewis Humphries

Like the vast majority of UK casinos, BGO follows the Know Your Customer (KYC) regulations and looks to fully verify your identification automatically when you register for an account.

The BGO registration process is also impressively slick and takes place over just two screens, which require you to input personal information such as your name, date of birth, email address and telephone number.

You can also automatically locate your address on the second screen simply by entering your postcode, and so long as your data is inputted accurately and there are no red flags triggered by the information provided, your ID should be confirmed seamlessly in the background.

This was definitely the case for me, as I was able to credit my account and process my first withdrawal without providing any additional identification or documentation.

In fact, I have yet to be prompted to provide any further documentation or information to support my identity.

Of course, the site reserves the right to ask for such documentation as required, while you can proactively confirm your ID by sending electronic copies of your passport, driver’s license, National ID card (as an EU citizen) to the BGO email address.

You can also send your proof of address through this channel, and this should be dated within the last three months (or 12 if you’re sending a copy of your annual mortgage statement).

Banking

There is a great variety of Deposit and withdrawal methods for BGO players to choose from. In UK, we feature the main online wallets, bank cards and wire transfer.

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Casino tester's comment: Lewis Humphries

You can definitely access a wide range of payment methods through your BGO ‘Account’ tab, and the good news is that there seems to be few restrictions depending on your geographical region (which is the case with some casinos).

This means that you can credit your account using Visa Debit and Maestro cards, PayPal, Skrill, Neteller, the Paysafecard and Trustly (which can facilitate bank transfers directly from your account).

I completed my first £10 deposit using Visa Debit, and this credited my account instantly and without any issue at all. I initiated my second deposit of £10 using PayPal, creating another viable method for withdrawals in the process.

This is important, as BGO complies with the latest anti-money laundering rules by only allowing you to withdraw through a method that you’ve previously used to deposit funds.

My first withdrawal of £20 was therefore processed using my Visa Debit card, with this requested on a Friday and the funds landing in my account five days later.

This is slightly longer than the current market average, while BGO will charge a £2.50 transaction fee regardless of which payment channel you use. This is a significant disappointment, particularly when withdrawing relatively small amounts of cash from your account.

Depositing methods

Mastercard Visa Wire transfer Skrill NETELLER Trustly Paysafecard PayPal

Withdrawal methods

Mastercard Visa Wire transfer Skrill NETELLER PayPal

Withdrawal times

Mastercard 2-24 hours, Visa 2-24 hours, Wire transfer 2-24 hours, Skrill 2-24 hours, NETELLER 2-24 hours, PayPal 2-24 hours


Casino tester's profile

Avatar

Lewis Humphries

Lewis Humphries

I've been playing at and reviewing casinos for years, while I have extensive knowledge of the iGaming market in the UK. I particularly enjoy slots, table games and live casino gameplay, and have played at most of the UK's licensed casinos.

Latest reviews:
Casino bgo cover

First deposit bonus:Win up to 500 FS

Bonus code:-

No deposit bonus:-

Wagering:65x (B)

Licence:United Kingdom, Alderney

Number of desktop games:800

User rating: 3.9
Tester rating: 4
Play here » | Full terms apply.

User reviews

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Review by foxtrot
Like the fun part of the promotions, but the terms are always tricky. Support was very polite, and KYC verification was handled quickly. Got credited winnings at the end of the game, and receive withdrawal with 24 hours. Recommend it for play!
User's rating:

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2
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Review by solame
Nice set of game providers and entertaining games. Didnt like the page colors, but usability is very good. Site offers a decent bonus which is extra spins, so you can gamble with a very little money. I didnt win that much that I could have withdraw my winnings but good place especially for people who are first time gambling.
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1
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Review by Mursulaattori
Fair spins without wagering requirements is a good bonus, and you get more when advancing through levels. bgo has Playtech games and live casino, which is a rare treat. Support was very helpful, and documents were handled quickly. Winnings appeared to my credit card the next day. Will play again!
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Rating breakdown

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Appearance & usability:
Games:
Customer support:
Banking:
Mobile:
2

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