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Casino Joy casino review (UK)

Added by Casino Joy. Information last updated:

User rating:

1.8 (1)

Tester rating:

4 (1)

Bonuses

1st deposit bonus:100%/£100 + 200 FS

Bonus code:-

Wagering:40x (B)

Forfeitable:Yes

No deposit bonus:-

Special bonus:No

| Full terms apply.

Properties

Minimum deposit:£10

Requires registration:Yes

Live casino:Yes

VIP program:Yes

Live chat:Yes

Sports betting:No

General information

Casino name:Casino Joy

Launched:10/2018

Licence:United Kingdom

Platform:Genesis Global

Currency:£

Language:English, Finnish

User ratings (1)

Appearance & usability:

Bonuses:

Games:

Mobile:

Customer support:

Banking:

Mastercard Visa Online bank transfer Skrill NETELLER +6
Mastercard Visa Wire transfer Skrill NETELLER +3
NetEnt Microgaming Yggdrasil Play'n GO IGT +4
NetEnt Microgaming Yggdrasil Play'n GO IGT +4
Evolution Gaming

Casino Joy offers a vast array of games – over 1400 – from online slots to jackpots, table games and live casino. The casino aims to provide a fun and relaxing gaming environment, with plenty of generous promotions and state-of-the-art security.

Let the sun come up on your new gaming experience. We are here to bring joy to our players.

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Casino tester's comment: Adam Dickinson

Casino tested

Casino Joy has delivered the goods with a mouth-watering selection of slots, intuitive mobile site and plentiful bonus choice. I found this casino site to be fun, friendly and a joy to explore.

This refreshing casino brand ‘struts its stuff’ with a simple site structure and colours that ‘pop’. The homepage struck a high note with the right balance of information against visual enticements. A winners’ feed, banner animation and category images add a nice level of gamification.

Casino Joy is incredibly easy to navigate, the site features a simple hamburger menu on the left, minimising on-page clutter. The two-step signup form made it a painless process to register. However, when I completed my £40 deposit I was presented with a blank page with ‘error’ on it. I closed the page and my £40 was displayed in my real money balance. This little niggle needs to be ironed out and the whole process would be seamless.

Casino Joy splits your funds across three pots including balance, bonus and reserve. The reserve pot is the same as your real money pot but it serves as a backup balance. I’m not sure if this promotes social responsibility, this is the only reason I dropped a point off the rating.

Overall rating:

4

Casino Joy bonus

As a new player, you can take advantage of our welcome bonus:

100% up to £100 + 200 Free Spins

Here's how you get it:

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Casino tester's comment: Adam Dickinson

Casino tested

New customers to Casino Joy have the option to grab a 100% up to £200 bonus plus a batch of 200 Free Spins to be played on the popular Starburst slot.

This is a decent welcome bonus but the 40X wagering requirements come in a little higher than the industry average of 35X.

The free spins are split across nine days with 20 free spins on each day, valid for three days. Any wins from the free spins are capped at £100 which I found to be pretty generous across the industry standard.

I deposited £40 and doubled my deposit with an additional £40 sitting in my bonus balance. Your real money balance will be used before your bonus balance. I used my 20 Free Spins on Starburst and walked away with an additional £2.35 which was added to my bonus balance.

Overall, this is a respectable bonus offer for casino enthusiasts. The wagering terms are a notch higher than the average but the generous cap on winnings makes up for this.

First deposit bonus code

You don't need a bonus code to claim Casino Joy's first deposit bonus.

Significant terms and conditions

Full terms and bonus terms apply.

Extra and no deposit spins

Upon your first deposit with Casino Joy you will get a 100% bonus up to a maximum of £/€/C$200, together with 200 Extra Spins. You will be credited with 20 Extra Spins for 10 consecutive days from the first day after you make your qualifying deposit. After your first deposit, however, get additional bonuses. Your second deposit will be matched with a 50% bonus up to a maximum of £/€/C$200, while the third and fourth deposit will both be matched with a 25% reaching the upper limit of £/€/C$300. This means the welcome bonuses can arrive up to a maximum of £/€/C$1000.

VIP / Special promotions

Tuesday Pool Party

Make a deposit on Tuesday and earn a bonus of up to £100. The minimum deposit is £10.

Weekend Freebie

Players making a deposit and playing on Casino Joy during the week will be eligible to receive the Weekend Freebie. An email will be sent out on Thursday, and players will get their surprise gift which they can use until Sunday.

Casino Joy slots and games

Casino Joy has a repertoire of over 1400 games from the best game providers in the gaming industry. Their games pages are populated with NetEnt, Yggdrasil, Microgaming, NYX and Evolution Casino productions, in various categories such as slots, progressive slots, table games and live casino.

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Casino tester's comment: Adam Dickinson

Casino tested

I was immediately impressed with this wide range of slots at Casino Joy. They host games from the world’s best game providers including NetEnt, Microgaming and Yggdrasil. I was spoilt for slot choice

Casino Joy’s way of displaying their impressive collection of games was a big hit with me. Games are broken down into categories using 3D images, these categories include favourites, hot games, slots and jackpots, live casino, casino games and game providers. Once you click on one of these it further breaks down the slot selection into additional categories.

Slots and jackpots are broken down into jackpots, video slots, classic slots and must fall jackpots. This made it very easy to filter down and find the games that met my preference. Being able to search by game providers was a big tick for me. This search filter is generally underutilised and something slot enthusiasts would yearn for, so well done Casino Joy!

I picked out Yggdrasil’s Valley of the Gods (my most favourite slot), NetEnt’s Narcos and Red Tiger’s Pirates’ Plenty Battle for Gold slot which had a daily jackpot. I wagered £0.60 per spin and had some decent payouts on Valley of the Gods. I had less joy on my other slot picks. In general, the slot play was exquisite, minus the slight bit of lag I experienced using 50mbps internet speed.

I couldn’t leave without dipping into the live casino which was powered by NetEnt and Evolution Gaming. Casino Joy has over 100 live dealer games, this is a huge flex. I hit the virtual felt on the First Person Baccarat table. My £1 bets went up and down but I left with a small profit. The gameplay was smooth, stylish and simple. I also had a quick look at the Side Bet City game by Evolution. This colourful table game was a lot of fun, the streaming went without glitches and it was a joy to play. I left with a little less but it was my first time on this game. I’ll be back for sure!

Desktop game information

Total number of desktop games: 1400
Total number of desktop slots: 1300
Total number of desktop table games: 100
Total number of desktop jackpot games: 70

Desktop game providers

NetEnt Microgaming Yggdrasil Play'n GO IGT Quickspin Evolution Gaming Red Tiger Oryx Gaming

Casino Joy on mobile

You can play at Casino Joy without having to download any software, and you’ll be able to play on more than 1400 titles simply by visiting Casino Joy from your mobile device.

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Casino tester's comment: Adam Dickinson

Casino tested

The Casino Joy online casino has a fully responsive site that seamlessly translates on mobile devices. I was exploring the mobile site on my iPhone X where the site looks great.

A few things have been moved around so it’s less cluttered and easier to navigate. The hamburger menu presents most areas of the site while the homepage hosts a large selection of games. Filtering down and finding a game on mobile was a breeze. I think the mobile site is on par with the desktop site. I could not point out any shortcomings with the mobile site. The quality of mobile play felt like a dedicated app wasn’t needed. I had a few spins on the While Rabbit slot and found the mobile gameplay to be fluid with no lag. There is also a wide range of mobile-friendly games so I was not short of finest on-the-go slot entertainment.

Mobile game information

Total number of mobile games: 1400
Total number of mobile slots: 1200
Total number of mobile table games: 200
Total number of mobile jackpot games: 20

Mobile game providers

NetEnt Microgaming Yggdrasil Play'n GO IGT Quickspin Evolution Gaming Red Tiger Oryx Gaming

Live casino games

Casino Joy includes a substantial number of live casino games, allowing you connect and play with a live dealer for that real casino feel. You will find quite a Roulette and Blackjack variants, as well as the ever-popular Texas Hold ‘Em, Baccarat, and others.

Live game information

Total number of live casino games: 90

Live game suppliers

Evolution Gaming

Safe gambling – is Casino Joy casino safe?

We want you to play for the right reason: to have fun. However, gambling can be addictive and we want you to keep on top of your game.

In our responsible gaming section, you'll find:

Support

Available Daily from 08.00 - 1.00 AM GMT via live chat, email and phone.

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Casino tester's comment: Adam Dickinson

Casino tested

The support feature was easily found in the top right corner of the screen in the form of a question mark icon. When I click on it, this presents a very intuitive menu of support options. It leads with the FAQs with a search bar and keywords to help narrow down your question. On the right-hand side, you can find the email and phone information, Casino Joy rules and the live chat feature.

I opened the live chat box and I had to input your last name and date of birth before commencing the chat. I thought this extra information would be enough to verify my identification but when I was greeted by a support agent I was also asked to confirm my ID by providing my name and postcode.

I connected with a support agent in less than a minute and received a quick answer to my question. I also noticed a live chat box appears during the signup funnel so you can ask questions during the signup process, should you have any. I thought this was a nice touch.

Site languages

English, Finnish, Swedish, German, Norwegian

Email support languages

English, Finnish, Swedish, German, Norwegian

Live support languages

-

Phone support languages

-

KYC & Documents

Before you can play on Casino Joy, you need to sign up and verify your account and identity. You can transfer documents safely within the casino after you have logged in. We'll be asking you for these documents during our KYC (Know Your Customer) check:

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Casino tester's comment: Adam Dickinson

Casino tested

I found the document upload area within my account section. I was greeted with a message that suggested that no documents are needed at this time and that they will be in contact when any documents are needed.

Casino Joy has a £2000 threshold before you are required to produce documents to confirm your identification. I think customers should have the option regardless since it’s all in the name of being socially responsible. However, I understand the regulation only requires verification for larger deposits and withdrawals.

Banking

Our banking options feature major debit cards, online wallets and direct banking solutions.

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Casino tester's comment: Adam Dickinson

Casino tested

The deposit button is always visible and a solid section of payment options including a variety of eWallets and PayPal. There is also a tick box if you wish to claim a bonus with the deposit.

I used my Visa debit card to deposit £40 and found it clear and easy to enter my card details where the long card number and expiry date are automatically saved.

Once I was ready to cash out I found the withdrawal area within the ’My Account’ section. I was happy to see the minimum withdrawal amount was £10 and not the standard £20. I was less joyous to see that there is a withdrawal fee. I withdrew £19 but had to sacrifice £0.80 as a withdrawal fee. £0.80 is the minimum withdrawal fee, so expect a bigger fee for larger withdrawals. It always annoys me when I see a cheeky withdrawal fee like this.

I received an email the next day that suggested I needed to wager my funds at least once before the withdrawal could be processed. However, they were kind enough to make an exception this time. I deposited £40, wagered through £21 and did not touch the remaining £19. This wager rule is to help prevent money laundering. I don’t see many online casinos that enforce this rule with low withdrawal amounts but I was pleased to see that they made an exception in this case.

After I received the email, it took four more working days for the money to reach my bank account. A pretty average amount of time for a casino withdrawal.

Depositing methods

Mastercard Visa Online bank transfer Skrill NETELLER Trustly Paysafecard PayPal Boku EcoPayz INSTADEBIT

Withdrawal methods

Mastercard Visa Wire transfer Skrill NETELLER Trustly PayPal Maestro

Withdrawal times

Mastercard 0-2 working days, Visa 0-2 working days, Wire transfer 0-2 working days, Skrill 0-2 working days, NETELLER 0-2 working days, Trustly 0-2 working days, Maestro 0-2 working days


Casino tester's profile

Avatar

Adam Dickinson

Adam Dickinson

Adam has worked within the world of iGaming for over eight years, across casino, sports, bingo, poker and lottery. He’s worked with established iGaming brands and start-up brands. He’d consider himself an industry expert who loves a little spin of the reels.

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First deposit bonus: 100%/£100 + 200 FS

Wagering: 40x (B)

Bonus code: -

User reviews

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Review by Gspot123
Terrible site!! Stay clear from them!! They let me sign up, took my deposit! When I I submitted my details in for withdrawal they blocked my account!! Because I once self excluded myself from their sister site! And signed up with a different email address. It’s been so long since I played their sister site I didn’t even know they had one and since then I’ve had a few changes like my email address .. I also used my nick name in quick sign up process which I thought would be no problem rectifying later on .. My address , DOB, post code , surname and number have all remained the same and the fact that my registered first name in in my email title. The system still let me sign up and was happy to take my money. They took nearly a week t get back to me to tell me that they will not be refunding my deposit not will I get my winnings! I don’t believe I have done anything wrong here! I just saw it as a new site and everything was going well up until I tried to take my winnings and they then find an issue that I once excluded myself from their sister site there for was not eligible to continue any further. I feel robbed of my money and time was wasted !!! Definitely NO JOY from this site! Very very disappointed ☹️
User's rating:

Rating breakdown

Bonuses:
Appearance & usability:
Games:
Customer support:
Banking:
Mobile:
2

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