Chelsea Palace casino review (UK)

When you sign up to Chelsea Palace, the casino will reward you with up to 300 bonus spins on slot titles. Yes, this is a traditional bonus that was previously named "free spins", but casinos in the UK are no longer allowed to use this term under UKGC rules. Either way, the important thing here is you can spin the reels on some top slots up to 300 times without spending your own money.

"Up to" is the key phrase here because the amount of bonus spins you receive depends on the value of your first deposit. You'll need to make a minimum deposit of £10 to trigger the bonus with 100 spins. Any deposit from £20 to £49.99 will land you 200 bonus spins, and a deposit of £50 or over means 300 spins.

You can only play your bonus spins on Starburst, Finn and the Swirly Spin or Finn’s Golden Tavern slots. While I would like to see more games eligible for this bonus, it is nice to see the ever-popular Starburst included. This low volatility NetEnt slot with outer space design gets me excited every time. So I made a conscious effort to spend only 50% of my bonus (a 100 bonus spins in my case) on Starburst and use the rest to explore more games. The usually small-but-frequent wins got me all excited and made it difficult to stick to my initial decision. As for wagering requirements, you need to wager the bonus 30 times.

All in all, this is a solid welcome bonus. Sure, a deposit match would also be nice, but this is still a pretty good offer that kept me spinning the reels for a while. So, the bonus got me to a good start with my Chelsea Palace experience.

Chelsea Palace is a fully stocked online casino where you will find all types of online slots, table games, and other games. So whether you like spinning the reels on blockbuster slots or playing roulette, poker, and blackjack, Chelsea Palace has you covered.

Finding the selection of games is simple, thanks to a well-structured website that is easy to navigate. I decided to play some slots first and found a selection of nearly 300 titles from leading game providers like Microgaming and Net Entertainment. Browsing through the catalogue of slots, I found Game of Thrones, one of my favorite games.

Firstly, I love the TV show, but I also like Microgaming’s excellent take on Game of Thrones, complete with 243 ways to win. The game performance was high-quality through my session on the reels, allowing me to enjoy the excellent visuals accompanying the Game of Thrones slot.

I always try my luck on jackpot slots. So heading to the jackpot section at Chelsea Palace Casino, I found over 20 progressive slots. It included one of my all-time favorites, Cleopatra, which is part of the Mega Jackpots series. I also took a few spins on the reels of NetEnt's Divine Fortune. I love the Mega Jackpots mechanics, so I was happy to take a few spins on other favorite slots from the Mega Jackpots series, including Siberian Storm, Isle of Plenty and World Run.

If casino games are more your thing, Chelsea Palace has about 20 games at your disposal. I am a bit of a card-carrying roulette fan, so I decided to try my luck with European Roulette from Net Entertainment. This is a classic online casino game that is a faithful representation of European Roulette. Finding the games was very easy, so I have no complaints about how games are arranged on the Chelsea Palace website.

What I do have a complaint about is the relatively low number of casino table games available. The amount of casino games is simply not enough, even if Chelsea Palace has poker variants, roulette, and blackjack. It is also a problem that I couldn't find at Chelsea Palace any live dealer casino games (although there is a live casino tab). That may change in the future, but for now, that is a significant drawback as live games become increasingly popular.

Most online casinos are built with HTML5 technology these days. It means they are mobile responsive, and you can simply access the site through a mobile browser. However, often there are compromises to make when transitioning your online gambling from desktop to smartphone. Of course, a lot depends on the device you own, but anything less than a flagship casino site could mean accepting lower quality graphics and even less available games.

That is why I play casinos on my mobile devices and a desktop computer when I write casino reviews. In terms of Chelsea Palace Casino, the site has done an excellent job on the mobile side. Firstly, the desktop site is smartly designed and optimized to make a seamless transition to the smaller screens of a tablet or smartphone. Chelsea Palace Casino does not offer a native app at this time, but the mobile browser experience is more than satisfactory.

As for game choice, you will find that many Chelsea Palace catalogues are available on iOS and Android. But once again, Chelsea Palace Casino's focus on slots makes it miss a trick on casino table games. When accessing the casino from my mobile phone, I found over 200 slots but less than 7 casino games, four of them being blackjack variations. So sorry guys, but this is way below market standard, even for a casino that isn't looking to cater to hardcore table-game players.

If you have a problem, you can solve it quickly at Chelsea Palace Casino, thanks to the site's excellent customer support network that Nektan powers. However, before contacting the customer support team, the FAQ section should be your first port of call. Here you will find questions and answers covering the most common problems you may encounter.

Chelsea Palace has an excellent FAQ section, but sometimes your problem requires a more personal touch. If you need to speak to the online casino directly, you can email and usually get a response within 24 hours. Alternatively, there is a phone contact available between 08:00 and 00:00 GMT.

There is nothing more important than security at an online casino, which is why I only recommend the safest and fairest casino sites. Chelsea Palace meets my strict requirements in terms of licensing and game fairness. Even though Chelsea Palace Casino only requires you to verify your account before withdrawal, this casino goes out of its way to explain that I will be required to send my documents and verify my account. I received an email explaining the verification process when I signed up, and a pop up window offering assistance with verification appeared on the screen the first time I logged in. I also received a separate email confirming my age verification.

I uploaded my documents through the allocated window (a driver's license, proof of address, photo of my credit card and bank statement). All I had to do was drag the files into the box and press to upload, and that was it. I received an email saying that my account was approved after a few hours.

Operating under the rule of the UK Gambling Commission (UKGC), Chelsea Palace answers to the country’s gambling lawmaker. This means the casino site must meet the standards set out by the UKGC. Furthermore, Chelsea Palace also holds a license with the Gibraltar Gambling Commission (GGC). Perhaps that's why everything worked so well.

The process was easy, efficient, and I really wish more casinos would have followed Chelsea Palace's lead when it comes to clarity and proactiveness with account verification.

Whether you are a traditionalist or love to embrace new ideas, you want to be able to deposit and withdraw money from an online casino with minimum fuss. Chelsea Palace makes it easy to do just that with a wide selection of payment methods that encompass old and new.

I used my debit card (as credit cards are no longer allowed for use in casinos due to UKGC regulations) and the deposit was instant. I entered my details, signed up, funded my account and started spinning the reels of my favorite slots in minutes.

Withdrawing my wins was just as easy. I pressed the 'Withdrawal' key in my account page, and was prompted to select my method for withdrawal (which in my case was again my debit card). What I liked especially was that once again, I got a pop up window on my screen that explained the withdrawal process. Another nice touch that Chelsea Palace Casino gives to keep players informed. I clicked to approve my withdrawal and received the money into my account within 2 working days (the stated time is up to 5 days).

I opted to use my debit card to manage my payments, but you can also use Pay by Phone Neteller, Skrill, PayPal and more. If you would like to use a prepaid option, you can also deposit money with paysafecard, but not withdraw funds. Overall, I was very happy with the withdrawal process of Chelsea Palace Casino.