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Chelsea Palace casino review UK
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Chelsea Palace casino review (UK)

Added by Chelsea Palace. Information last updated:

300 FS

1st deposit bonus

  • 1st deposit bonus 300 FS
  • Bonus code -
  • Wagering 30x (B)
  • Forfeitable Yes
  • No deposit bonus -
  • Special bonus No
Claim bonus »

United Kingdom

License

  • Minimum deposit£10
  • Launched 10/2018
  • Platform Nektan
  • Currency£
  • LanguageEnglish
  • Requires registrationYes
  • Live casinoYes
  • VIP programYes
  • Live chatYes
  • Sports bettingNo
4.1

User rating

3.9

Tester rating

  • Appearance & usability
  • Bonuses
  • Games
  • Mobile
  • Customer support
  • Banking
Mastercard Wire transfer Online bank transfer Skrill +9
Mastercard Wire transfer Skrill NETELLER +2
NetEnt Microgaming Yggdrasil NYX +23
NetEnt Microgaming Yggdrasil Thunderkick +22
Evolution Gaming Extreme Live Gaming

Chelsea Palace is a newish online casino, launched on 1st of October 2018, powered by Nektan, and has tremendous Welcome Bonus for its New players, which is up to 300 Bonus Spins on first deposit.

Our site and product is really easy to navigate and use, on all devices, although we would recommend using mobile in particular.

Chelsea Palace features a wide range of slots, live casino & table games from the best gaming providers like Microgaming, NetEnt, Evolution Gaming, Nyx Interactive, IGT (WagerWorks), NextGen Gaming, Realistic Games, Blueprint Gaming, Genesis Gaming, Yggdrasil Gaming, Thunderkick, Nektan, Betdigital, Eyecon, Big Time Gaming, Elk Studios, Konami Gaming, SG Gaming, Lightning Box, Extreme Live Gaming, Core Gaming, Red Tiger Gaming, Chance Interactive, Foxium, Iron Dog Studios, Felt Gaming.

So come on in and experience Chelsea Palace yourself. Try out our amazing games, grab our generous bonuses and enjoy.

Avatar

Casino tester's comment Ziv Chen

Casino tested

With a name combining 'Chelsea' and 'Palace', I was sure that I'd find an online casino that caters to British players like fish and chips. And I'm happy to report that in Chelsea Palace Casino, I found the elegance, games and customer support that suits every commoner and royal in the United Kingdom.

I first heard about Chelsea Palace when it was launched in 2019 on the powerful Nektan platform and has drawn interest from many casino players since. So I've decided to see how this UK casino is holding up in 2021 and whether it is worth paying and playing a visit. Chelsea Palace provides a welcoming site with over 300 slot and casino games with its clean box and tab design.

If you want to know what Chelsea Palace has to offer, including an attractive welcome bonus, join me for a visit at this all-British hallmark.

Overall rating:

3.9

Start your visit with a great welcome offer. Play with up to 300 Bonus Spins on your first deposit!

Your first deposit determines how many spins you'll get:

  • Deposit £10 - £19.99 for 100 Bonus Spins
  • Deposit £20 - £49.99 for 200 Bonus Spins
  • Deposit £50+ for 300 Bonus Spins

Spins can be played on Starburst, Finn and the Swirly Spin or Finn’s Golden Tavern!

Avatar

Casino tester's comment Ziv Chen

Casino tested

When you sign up to Chelsea Palace, the casino will reward you with up to 300 bonus spins on slot titles. Yes, this is a traditional bonus that was previously named "free spins", but casinos in the UK are no longer allowed to use this term under UKGC rules. Either way, the important thing here is you can spin the reels on some top slots up to 300 times without spending your own money.

"Up to" is the key phrase here because the amount of bonus spins you receive depends on the value of your first deposit. You'll need to make a minimum deposit of £10 to trigger the bonus with 100 spins. Any deposit from £20 to £49.99 will land you 200 bonus spins, and a deposit of £50 or over means 300 spins.

You can only play your bonus spins on Starburst, Finn and the Swirly Spin or Finn’s Golden Tavern slots. While I would like to see more games eligible for this bonus, it is nice to see the ever-popular Starburst included. This low volatility NetEnt slot with outer space design gets me excited every time. So I made a conscious effort to spend only 50% of my bonus (a 100 bonus spins in my case) on Starburst and use the rest to explore more games. The usually small-but-frequent wins got me all excited and made it difficult to stick to my initial decision. As for wagering requirements, you need to wager the bonus 30 times.

All in all, this is a solid welcome bonus. Sure, a deposit match would also be nice, but this is still a pretty good offer that kept me spinning the reels for a while. So, the bonus got me to a good start with my Chelsea Palace experience.

First deposit bonus code

You don't need a bonus code to claim Chelsea Palace's first deposit bonus.

Significant terms and conditions

  • New players only
  • First deposit only
  • Min deposit £10
  • Min 100 bonus spins, max 300 bonus spins on selected slots only
  • 30x wagering requirement
  • 4x maximum conversion
  • Spins can take up to three days to be credited
  • Once credited, the bonus spins remain valid for 7 days

Full terms and bonus terms apply.

Extra and no deposit spins

VIP / Special promotions

Our dedicated VIP team is here for you and will ensure that you get the best possible experience.

To get the full advantage of our VIP service, we recommend that you are contactable via at least one of the following: email, SMS or call, and have also opted in to our VIP rewards system. This can be done via your profile area in the casino lobby or by contacting our customer support team.

There are a lot of benefits in being a VIP and here are just some of the perks:

  • Your own personal account manager
  • Exclusive promotions & reloads
  • Special gifts
  • Faster withdrawal
  • Higher deposits
  • VIP membership for life

Chelsea Palace offers a huge range of desktop games. Our selection covers several hundred slots and a wide array of the best table games available.

Our games are provided by some of the greatest developers. You can find games from Microgaming, NetEnt, Evolution Gaming, Nyx Interactive, IGT (WagerWorks), NextGen Gaming, Genesis Gaming, Yggdrasil Gaming, and many more!

Finding your favourite games is made easy. We have a lot of categories to narrow down your searches, including new games, instant win, hot games, exclusives, or you can just search by name or developer.

Avatar

Casino tester's comment Ziv Chen

Casino tested

Chelsea Palace is a fully stocked online casino where you will find all types of online slots, table games, and other games. So whether you like spinning the reels on blockbuster slots or playing roulette, poker, and blackjack, Chelsea Palace has you covered.

Finding the selection of games is simple, thanks to a well-structured website that is easy to navigate. I decided to play some slots first and found a selection of nearly 300 titles from leading game providers like Microgaming and Net Entertainment. Browsing through the catalogue of slots, I found Game of Thrones, one of my favorite games.

Firstly, I love the TV show, but I also like Microgaming’s excellent take on Game of Thrones, complete with 243 ways to win. The game performance was high-quality through my session on the reels, allowing me to enjoy the excellent visuals accompanying the Game of Thrones slot.

I always try my luck on jackpot slots. So heading to the jackpot section at Chelsea Palace Casino, I found over 20 progressive slots. It included one of my all-time favorites, Cleopatra, which is part of the Mega Jackpots series. I also took a few spins on the reels of NetEnt's Divine Fortune. I love the Mega Jackpots mechanics, so I was happy to take a few spins on other favorite slots from the Mega Jackpots series, including Siberian Storm, Isle of Plenty and World Run. If casino games are more your thing, Chelsea Palace has about 20 games at your disposal. I am a bit of a card-carrying roulette fan, so I decided to try my luck with European Roulette from Net Entertainment. This is a classic online casino game that is a faithful representation of European Roulette. Finding the games was very easy, so I have no complaints about how games are arranged on the Chelsea Palace website.

What I do have a complaint about is the relatively low number of casino table games available. The amount of casino games is simply not enough, even if Chelsea Palace has poker variants, roulette, and blackjack. It is also a problem that I couldn't find at Chelsea Palace any live dealer casino games (although there is a live casino tab). That may change in the future, but for now, that is a significant drawback as live games become increasingly popular.

Desktop game information

Total number of desktop games: 650
Total number of desktop slots: 500
Total number of desktop table games: 25
Total number of desktop jackpot games: 19

Desktop game providers

NetEnt Microgaming Yggdrasil NYX IGT Elk NextGen Quickfire Games Evolution Gaming Big Time Gaming Pragmatic Play NEKTAN Merkur Slots Red Tiger Aristocrat Felt Gaming BluePrint Gaming Realistic Games Core Gaming Eyecon Foxium Extreme Live Gaming Iron Dog Studio Realtime Gaming Scientific Games Reel Time Gaming Lightning Box

Chelsea Palace has a great range of games available on all mobile devices. So, whatever you're game preference, and whatever your device you can always play at Chelsea Palace.

Playing at Chelsea Palace is easy. You don't need to download any additional apps. Just open your browser and you can start playing. The games are responsive and can adapt to any screen size.

You don't need to use your desktop at all if you don't want to. Everything can be done on mobile.

Avatar

Casino tester's comment Ziv Chen

Casino tested

Most online casinos are built with HTML5 technology these days. It means they are mobile responsive, and you can simply access the site through a mobile browser. However, often there are compromises to make when transitioning your online gambling from desktop to smartphone. Of course, a lot depends on the device you own, but anything less than a flagship casino site could mean accepting lower quality graphics and even less available games.

That is why I play casinos on my mobile devices and a desktop computer when I write casino reviews. In terms of Chelsea Palace Casino, the site has done an excellent job on the mobile side. Firstly, the desktop site is smartly designed and optimized to make a seamless transition to the smaller screens of a tablet or smartphone. Chelsea Palace Casino does not offer a native app at this time, but the mobile browser experience is more than satisfactory.

As for game choice, you will find that many Chelsea Palace catalogues are available on iOS and Android. But once again, Chelsea Palace Casino's focus on slots makes it miss a trick on casino table games. When accessing the casino from my mobile phone, I found over 200 slots but less than 7 casino games, four of them being blackjack variations. So sorry guys, but this is way below market standard, even for a casino that isn't looking to cater to hardcore table-game players.

Mobile game information

Total number of mobile games: 650
Total number of mobile slots: 500
Total number of mobile table games: 25
Total number of mobile jackpot games: 19

Mobile game providers

NetEnt Microgaming Yggdrasil Thunderkick NYX Elk NextGen Evolution Gaming Big Time Gaming Pragmatic Play NEKTAN Merkur Slots Red Tiger Aristocrat Felt Gaming BluePrint Gaming Realistic Games Core Gaming Eyecon Magnet Gaming Foxium Extreme Live Gaming Iron Dog Studio Realtime Gaming Reel Time Gaming Lightning Box

Chelsea Palace introduced with a good collection of table games providers such as Evolution Gaming, Extreme live Gaming, and many more.

You can enjoy some classical table games like Blackjack, Roulette and Baccarat with real-life croupiers.

Here, you can experience the same feeling as you would in a brick-and-mortar casino. Enjoy real gambling in the comfort and safety of your own home.

Live game information

Total number of live casino games: 10

Live game suppliers

Evolution Gaming Extreme Live Gaming

To make sure that you enjoy your online gambling experience, it is essential you play responsibly.

For most players, gambling is a fun pastime. However, for a small group of players, gambling can negatively impact their lives.

We have created the below tools and options that promote responsible gambling:

  • Deposit Limits
  • Reality Checks
  • Time Out
  • Access to Bet History
  • Self-Exclusion

There are plenty of charities and organisations that can provide you with support and assistance.

Alternatively, you can install third-party applications, such as Net Nanny and CYBERsitter to restrict access to the internet.

Our customer support team is here to help you. If you ever have any questions, you can quickly contact us via email, live chat or phone.

  • Email: customersupport@thegracemedia.com
  • Telephone: +44 203 621 6949
  • Live Help

Support Availability:

  • Email – 24 hours (replies within 24 hours)
  • Telephone and Live Help – 08:00-00:00 GMT/BST
Avatar

Casino tester's comment Ziv Chen

Casino tested

If you have a problem, you can solve it quickly at Chelsea Palace Casino, thanks to the site's excellent customer support network that Nektan powers. However, before contacting the customer support team, the FAQ section should be your first port of call. Here you will find questions and answers covering the most common problems you may encounter.

Chelsea Palace has an excellent FAQ section, but sometimes your problem requires a more personal touch. If you need to speak to the online casino directly, you can email and usually get a response within 24 hours. Alternatively, there is a phone contact available between 08:00 and 00:00 GMT.

Site languages

English

Email support languages

English

Live support languages

English

Phone support languages

English

From the moment you make your first deposit, we start running verification checks. These checks are industry-wide and are in place to safeguard your interests as well as to fulfil our legal obligations.

You’ll be requested to send in relevant documentation to satisfy our regularity and legal requirements:

  • Proof of ID (passport, driving license, ID card)
  • Proof of address (utility bill, bank statement, official government letter)
  • Proof of Payment Method
Avatar

Casino tester's comment Ziv Chen

Casino tested

There is nothing more important than security at an online casino, which is why I only recommend the safest and fairest casino sites. Chelsea Palace meets my strict requirements in terms of licensing and game fairness. Even though Chelsea Palace Casino only requires you to verify your account before withdrawal, this casino goes out of its way to explain that I will be required to send my documents and verify my account. I received an email explaining the verification process when I signed up, and a pop up window offering assistance with verification appeared on the screen the first time I logged in. I also received a separate email confirming my age verification.

I uploaded my documents through the allocated window (a driver's license, proof of address, photo of my credit card and bank statement). All I had to do was drag the files into the box and press to upload, and that was it. I received an email saying that my account was approved after a few hours.

Operating under the rule of the UK Gambling Commission (UKGC), Chelsea Palace answers to the country’s gambling lawmaker. This means the casino site must meet the standards set out by the UKGC. Furthermore, Chelsea Palace also holds a license with the Gibraltar Gambling Commission (GGC). Perhaps that's why everything worked so well.

The process was easy, efficient, and I really wish more casinos would have followed Chelsea Palace's lead when it comes to clarity and proactiveness with account verification.

We offer a wide variety of different deposit and withdrawal methods. These include the following:

  • Deposit method: Maestro, MasterCard, Neteller, Paysafe Card, Visa, Trustly, Skrill, Boku, Zimpler, PayPal
  • Withdrawal Methods: Bank Wire Transfer, Neteller, Visa, Skrill, Trustly, PayPal

Withdrawal times:

  • Pending Time: 72 hours
  • eWallets: 24 hours
  • Debit Cards: 3-5 days
  • Bank Transfers: 3-7 days
Avatar

Casino tester's comment Ziv Chen

Casino tested

Whether you are a traditionalist or love to embrace new ideas, you want to be able to deposit and withdraw money from an online casino with minimum fuss. Chelsea Palace makes it easy to do just that with a wide selection of payment methods that encompass old and new.

I used my debit card (as credit cards are no longer allowed for use in casinos due to UKGC regulations) and the deposit was instant. I entered my details, signed up, funded my account and started spinning the reels of my favorite slots in minutes.

Withdrawing my wins was just as easy. I pressed the 'Withdrawal' key in my account page, and was prompted to select my method for withdrawal (which in my case was again my debit card). What I liked especially was that once again, I got a pop up window on my screen that explained the withdrawal process. Another nice touch that Chelsea Palace Casino gives to keep players informed. I clicked to approve my withdrawal and received the money into my account within 2 working days (the stated time is up to 5 days).

I opted to use my debit card to manage my payments, but you can also use Pay by Phone Neteller, Skrill, PayPal and more. If you would like to use a prepaid option, you can also deposit money with paysafecard, but not withdraw funds. Overall, I was very happy with the withdrawal process of Chelsea Palace Casino.

Depositing methods

Mastercard Wire transfer Online bank transfer Skrill NETELLER Trustly Paysafecard Zimpler PayPal Boku Maestro GiroPay EcoPayz

Withdrawal methods

Mastercard Wire transfer Skrill NETELLER Trustly PayPal

Withdrawal times

Mastercard 2-5 working days, Wire transfer 3-7 working days, Skrill 1-3 working days, NETELLER 1-3 working days, Trustly 1-3 working days, PayPal 1-3 working days


Casino tester's profile

Avatar

Ziv Chen

Ziv Chen

Ziv has been working for two decades in leading online casino companies like Playtech and Microgaming. Having earned a Master’s degree from University of Pittsburgh, Ziv initially wanted to become a sports writer. But his passion for writing and love of casino made him an iGaming journalist.

Nowadays, Ziv is combining his passion for writing and love of casinos into a fulltime writing career. He uses his professional experience and industry connections to cover slots, casino table games, casino strategies, industry news and more.

In his free time Ziv writes for his American sports blogs and attends to his Whiskey collection. Sometimes he combines these passions too.

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First deposit bonus: 300 FS

Wagering: 30x (B)

Bonus code: -

User reviews

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Review by finnishgambler
Very nice "Palace". Customer support dont have chat, which I find a bit of a problem. First deposit bonus is nice and you get 50 extra spins to Starburst also. Dont have anything bad to say about this palace.
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1
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Review by oLeoMessy
Very decent casino. Bonus wagering is probably the only problem here cos I have used to 35x or even lower. Games are okay and platform works well. Didnt have to use customer support so cant tell how it goes with them.
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Rating breakdown

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3

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