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Dukes Casino review (UK)

Added by Dukes Casino. Information last updated:

User rating:

5 (1)

Tester rating:

3.9 (1)

Bonuses

1st deposit bonus:100%/£100 + 20 FS

Bonus code:-

Wagering:50x (D+B)

Forfeitable:Yes

No deposit bonus:-

Exclusive bonus:No

| Full apply.

Properties

Minimum deposit:£10

Requires registration:Yes

Live casino:Yes

VIP program:Yes

Live chat:Yes

Sports betting:No

General information

Casino name:Dukes Casino

Launched:04/2013

Licence:United Kingdom

Platform:Progress Play

Currency:£

Language:English

User ratings (1)

Appearance & usability:

Bonuses:

Games:

Mobile:

Customer support:

Banking:

Mastercard Visa Wire transfer Skrill NETELLER Trustly Paysafecard Zimpler PayPal Maestro Pay by Mobile
Mastercard Visa Wire transfer Skrill NETELLER Trustly PayPal Maestro
Microgaming Thunderkick Genesis 1x2 Gaming Elk Rabcat NextGen Evolution Gaming 2 By 2 Gaming Big Time Gaming Chance Interactive +19
NetEnt Microgaming Thunderkick Genesis 1x2 Gaming Elk Rabcat Evolution Gaming 2 By 2 Gaming Big Time Gaming Chance Interactive +19
NetEnt Evolution Gaming

Dukes Casino (UK) brings together some of the world’s leading software providers under one roof. If there is one thing that we do exceptionally well, it’s bringing the best online gambling games in the world to our players.

You can find games by the likes of Net Entertainment, Thunderkick and Microgaming. Owned and operated by Progress Play, gaming options include online slots, jackpot games, video poker as well as table games.

Our instant-play games are readily available for play. Once you have taken advantage of the welcome offer, you will also find numerous promotions on offer as well as a dedicated VIP program designed to reward players for their loyalty.

Like all reputable and trustworthy casinos, this UK casino is licensed by both the UK Gambling Commission and the Malta Gaming Authority. These strict jurisdictions ensure that safety protocols are in place and that you are provided with a fair environment.

On top of that, we also use the latest SSL encryption technology to ensure transactions are processed in a safe manner.

Keep on reading to learn more about Dukes Casino.

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Casino tester's comment: Charlie Stamp

Dukes Casino didn’t look like the classiest of sites but after spending some time here I found it actually works pretty well.

To kick things off, it was a basic 2-page sign up form. A password, mobile number and email were required on the first page with the rest of my info, including date of birth and full address on page 2. After ticking the box to agree to the casino’s terms, I hit ‘Submit’ to create my shiny new account. I then got a pop-up asking for permission to receive pop-up notifications in the browser plus another chance to opt-in to their regular promotions and offers.

Dismissing those, I also had to enter a 4-digit code which had been sent to me via SMS. The text was a bit confusing as it also contained a ‘Payment Validation’ code which didn’t seem to be required anywhere. The code successfully verified my account, and I was good to head to the cashier and make my first deposit.

Spending some time here, I found that everything was pretty easy to use, and the site worked much better than I initially expected it to. I was particularly glad to see that the promotional banner doesn’t get in the way and take over each page. Dukes get bonus points for that!

Overall rating:

3.9

Dukes Casino bonus

Get off to a flying start with Dukes Casino. Sign up for an account and make a minimum deposit of £20 to claim:

To get started, follow the below simple steps:

  1. Sign up for a Dukes Casino account
  2. Verify your account by email
  3. Make a minimum deposit of £20
  4. Your welcome package will be credited to your account
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Casino tester's comment: Charlie Stamp

Immediately after depositing my funds, I got a pop-up message inviting me to play my 20 free spins on Book of Dead. I clicked ‘Play Now’ and the game loaded up immediately with 2 messages on top of it. The first pop-up told me that I was playing with real money, but the second one confirmed I had 20 free spins to play with. Needlessly confusing!

The free spins were worth £0.10 each and after playing them through I came away with a measly £1.00 in winnings. Heading to the ‘Bonus History’ section under the cashier section, I could see a breakdown of my active bonuses. This told me that my £1 required £50 of wagering to release it which matched the ghastly 50x (B) wagering requirements attached to my free spins winnings. The same 50x (D) wagering applied to my £40 cash match bonus, which was shown on a separate line, meaning I’d have to play through £2,000 to claim that. I do like a challenge, but this seemed far too high when there are much better offers around, so I opted to forfeit both bonuses right there.

First deposit bonus code

You don't need a bonus code to claim Dukes Casino's first deposit bonus.

Significant terms and conditions

and apply.

Extra and no deposit spins

In addition to the £100 welcome offer, you also earn yourself 20 free spins on online slot Shaman’s Dream.

Any winnings earned from the spins are converted into bonus funds and subject to a 50x wagering requirement.

Free spins are valid for seven days from issue.

VIP / Special promotions

Dukes Casino rewards players for their loyalty with generous discounts, extra bonuses and special promotions.

For every £16 wagered on real money games, you will earn on VIP point. The more points you earn, the higher you will climb up the VIP ladder. Of course, that also means bigger and better rewards.

Here are some of the perks and benefits available:

Dukes Casino slots and games

If you are looking for a massive collection of gaming options, you are at the right place. Dukes Casino has over 600 casino games for you to try. The games from leading game suppliers, including Net Entertainment, Red Tiger, Microgaming, Scientific Games and Eyecon amongst many others.

Amongst some of the most popular games on offer, there is Gonzo’s Quest, Book of Dead, Starburst, Rainbow Riches, Bonanza and ThunderStruck II.

If you fancy trying your hand at winning a jackpot, the jackpot section is brimming with top titles, including Irish Luck, Champions of Valhalla, Fruit Bonanza, Gunslinger Reloaded and Temple of Iris.

For players who prefer a challenge or two, then the Casino section has it all – Blackjack, Roulette, Baccarat and Video Poker. All of these games are available in different variations and with different rules.

You are free to try numerous versions and to find one that piques your interest.

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Casino tester's comment: Charlie Stamp

Using the desktop version of the site, I found it easy to find the games I wanted to play using the clean menu layout. It was good to see the search function and dropdown list of providers here too. It’s just a shame that the games selection is lacking a few classics such as Immortal Romance which are sorely missed.

I started off with a few £0.60 spins on Monopoly Megaways and pretty much broke even with one £7+ win. Moving on to Gemix, I had a fair few £0.50 spins but only triggered the bonus once and came away several pounds lighter. I fared much better on Legacy of Dead where my £0.50 spins triggered the free spins round twice, bagging me over £45 in wins.

Switching over to the live casino section of the site, I tried a few hands of both Speed Baccarat and Speed Roulette. Neither of these brought any significant wins, so I fell back on a few games of trusty old Super Sic Bo. My poor run continued, however, so I called it a day for my desktop gaming session.

I’m happy to report that both the live casino and slot games loaded and played without any issues. Using my stable broadband connection and ancient laptop, the live streams looked fresh and didn’t come with any glitches.

Desktop game information

Total number of desktop games: 400
Total number of desktop slots: 350
Total number of desktop table games: 48
Total number of desktop jackpot games: 18

Desktop game providers

Microgaming Thunderkick Genesis 1x2 Gaming Elk Rabcat NextGen Evolution Gaming 2 By 2 Gaming Big Time Gaming Chance Interactive BluePrint Gaming Fugaso Core Gaming Eyecon Betdigital Magnet Gaming Just For the Win Inspired Gaming Foxium Extreme Live Gaming GamesLab Iron Dog Studio Tom Horn Gaming Scientific Games Wazdan Skillzzgaming Gamevy Lightning Box Triple Edge Studios

Dukes Casino on mobile

The Dukes Casino site was created fully compatible with both desktop and mobile devices. You can also play directly from your web browser, without having to download any mobile casino apps.

Regardless of device, our casino site works seamless across a range of operating systems, including iOS, Android, Windows or Blackberry.

You have access to a myriad of features, including the best mobile casino games, deposits and witrhdrawals, promotions and customer support.

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Casino tester's comment: Charlie Stamp

Logging in to the Dukes Casino mobile site I got a pop-up message asking if I’d like to allow notifications from the site. Taking a look around, it was easy to find all the same features and functions from the desktop site on my Android mobile screen. The only real annoyance was the narrow casino games menu which I had to scroll through from left to right. It was a bit fiddly, and miss-taps were all too easy to do. Each game I tapped on asked if I wanted to play for real or in demo mode. It was a nice touch which helped me to avoid a misplaced finger on any game thumbnail.

Checking out the mobile games selection, I loaded up Willy’s Hot Chillies for some £0.60 spins. Nothing spicy came my way, however, and I finished up with less than I started with. I then checked out Mighty Aztec with some £0.50 spins and triggered the free spins round for a tidy £14 win. Finally, I played Diamond Mine with some £0.40 spins and soon hit a £7.60 win so I walked away pretty happy there.

All the games I tried out worked well in mobile mode, and I didn’t experience any glitches. Diamond Mine was the only one which forced me to use landscape mode, but it wasn’t an issue and worked well.

Mobile game information

Total number of mobile games: 400
Total number of mobile slots: 350
Total number of mobile table games: 48
Total number of mobile jackpot games: 18

Mobile game providers

NetEnt Microgaming Thunderkick Genesis 1x2 Gaming Elk Rabcat Evolution Gaming 2 By 2 Gaming Big Time Gaming Chance Interactive BluePrint Gaming Fugaso Core Gaming Eyecon Betdigital Magnet Gaming Just For the Win Inspired Gaming Foxium Extreme Live Gaming GamesLab Iron Dog Studio Tom Horn Gaming Scientific Games Wazdan Skillzzgaming Gamevy Lightning Box Triple Edge Studios

Live casino games

The Live Casino section was created with the aim of providing you the same thrills and excitement that you’d get when you visit a brick-and-mortar casino. There is one strong difference here – You won’t have to leave your home if you don’t want to.

The games on offer are powered by Net Entertainment, a pioneering leader in live entertainment. You can play numerous versions of games such as Live Blackjack and Live Roulette.

If you fancy an authentic casino experience, take a seat at a virtual table to get started.

Live game information

Total number of live casino games: 48

Live game suppliers

NetEnt Evolution Gaming

Safe gambling – is Dukes Casino safe?

Dukes Casino takes the issue of responsible gambling seriously, and wants its players to play responsibly. We think it is important that players’ experience is a positive one.

To promote responsible gambling, the following tools and options have been created:

If you or a loved one, require professional help and support, you can get in touch with the following organisations, who can help you control your gaming behaviour:

Support

We have a knowledgeable and experienced support team available between 8:00 AM – 12:00 AM (GMT) to address any questions or concerns you may have.

You can reach the customer support team between 8 a.m. and midnight daily:

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Casino tester's comment: Charlie Stamp

I clicked on the chat icon at the top of the screen and saw a pop-up with the option of live chat or a contact form to fill out. I loaded up the live chat box by clicking on ‘Chat With Us’ and then had to fill in my name and email address before getting connected. The chat was answered in under 10 seconds by one of the support team.

The agent answered my question about withdrawal times with a concise yet polite answer, but it certainly wasn’t the fastest casino chat I’ve experienced. There was a fair delay between their answers, but we got there in the end. On the plus side, they did ask if there was anything else they could help me with which is always a pro touch!

Beyond the player support features, it was good to see a pretty comprehensive FAQs section at Dukes Casino. It had most of the essential info on payments and limits but I’m not sure why the link is buried in the footer and not included under the ‘My Account’ or ‘Support’ sections.

Site languages

English

Email support languages

English

Live support languages

English

Phone support languages

-

KYC & Documents

As a licensed operator, we are obliged by law to verify your age and identity. It is an industry standard and a onetime inconvenience, designed to protect your interests.

All documents received are secured in accordance with the Data Protection Act. Whenever we are unable to verify information automatically, you’ll be requested to send in the following documents:

Avatar

Casino tester's comment: Charlie Stamp

I was pleased to see a decent amount of information on account verification at Dukes Casino. It was mentioned in the FAQs section as well as having a dedicated ‘Verify ID’ section in the cashier menu. There were 4 separate areas for Identity Card, Address, Payment and Other. Clicking on each one displayed a list of accepted documents, and there was a spot to securely upload the requested verification info.

As it turned out, I was able to withdraw my winnings without triggering any further verification checks on my account. I’m sure this will be required later on if wanted to make any withdrawals of my winnings.

Banking

We accept a variety of banking methods for your convenience. Since we are licensed by the UK Gambling Commission, we use the latest SSL encryption technology to protect your personal and financial information.

Methods include Debit cards, wire transfers, e-Wallets and PaySafeCard.

Avatar

Casino tester's comment: Charlie Stamp

Making a deposit was made pretty simple by having just a 1-page form to deal with. Here I selected the payment provider, my trusty Mastercard Debit and manually entered my deposit amount. There was also a ‘Deposit code’ box if I wanted to claim any special offers which I skipped over in favour of the casino’s welcome offer package. I hit ‘Deposit’ and had to click to agree with the Protection of Customer Funds pop-up before the transaction went through. It took around 5 seconds, and my deposit was confirmed by a pop-up on the screen and an email with the transaction details.

The withdrawal process was thankfully just as simple. Heading to the cashier section, I selected ‘Withdrawal’ and entered the amount I wished to request. My card details were already saved, so all I had to do was click on ‘Withdrawal’. I got a pop-up to say that they would be unable to reverse my withdrawal once I’d confirmed the request. I clicked to dismiss that notice and got another message to say that my withdrawal request had been received, but no timescale was given. An email with my request details came through instantly too. When I asked on live chat for a timescale, they said it would take around 3 business days to approve my request.

The main downside here was the very high withdrawal fee of £2.50! This is applied regardless of the amount requested so will particularly sting on smaller cashouts. It took just under 3 days, over a weekend, for my withdrawal to be approved by Dukes Casino. Once approved, the funds appeared in my account instantly. I have to take away marks for this lengthy wait combined with the high transaction fee.

Depositing methods

Mastercard Visa Wire transfer Skrill NETELLER Trustly Paysafecard Zimpler PayPal Maestro Pay by Mobile

Withdrawal methods

Mastercard Visa Wire transfer Skrill NETELLER Trustly PayPal Maestro

Withdrawal times

Mastercard 3-7 working days, Visa 3-7 working days, Wire transfer 4-10 working days, Skrill 1-2 working days, NETELLER 1-2 working days, Trustly 3-4 working days, PayPal 3-7 working days, Maestro 3-7 working days, EcoPayz 1-2 working days


Casino tester's profile

Avatar

Charlie Stamp

Charlie Stamp

Charlie Stamp is an expert casino reviewer for Bojoko. He’s currently busy giving his honest opinion on every single online casino out there so you can make much better gaming decisions.

Charlie has worked in the online gaming industry for over 3 years and joined the Bojoko team in early 2020. He writes regular casino reviews and content which delve into all the nitty-gritty details that players want to know. By testing out the deposits, withdrawals and speed of each online casino he gives players a no-holds-barred review and honest ratings.

Charlie loves to use simple and clear language to get his point across, always writing in a way that’s easy for anyone to understand. He realises that the world of online casinos can be pretty confusing and aims to demystify it through his content at Bojoko.

Before joining in the fun of the iGaming industry in 2017, Charlie worked in the tourism sector in his native London. This is where he honed his skills in communicating complex stuff in a simple way to make them accessible to everyone!

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Casino Dukes Casino cover

First deposit bonus:100%/£100 + 20 FS

Bonus code:-

No deposit bonus:-

Wagering:50x (D+B)

Licence:United Kingdom, Malta

Number of desktop games:400

User rating: 5
Tester rating: 3.9
Play here » | Full apply.

User reviews

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Review by pinkhippo16
Good and helpful and good tp play
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