Les Ambassadeurs Online casino review (UK)

I was pleased to see that there is the option to accept or decline the welcome bonus when I made the initial deposit into my account but at first glance, the bonus didn’t look too bad.

It consists of a 100% matched bonus up to £100 along with 100 bonus spins on a specified games.

There is a wager requirement of 35x the deposit plus the bonus which in the grand scheme of things, is a tad bit high, and I did have to dig a little in order to find the details about the bonus spins because the information on the home page is rather vague.

The bonus spins are available on either Age of the Gods Norse: Book of Dwarves, Mega Fire Blaze: Big Circus! or Fire Blaze: Blue Wizard Megaways and there is a wager requirement of 35x any winnings from the bonus spins.

The bonus didn’t really appeal to me, not for any particular reason, just not my cup of tea.

The first thing that struck me about the slots section of the website is that there does seem to be a limited number of titles available.

Live chat informed me that there are between 50 and 100 slots available (a little vague, I know) but on scrolling through the available games, I did notice titles such as Ted, Fishin Frenzy and Buffalo Blitz. To be honest, I prefer quality over quantity so I have no issue at all with the limited selection which is available at this casino.

I played the Age of Gods slot, Ruler of the Seas and the Blueprint Gaming classic, King Kong Cash.

Both games took a little longer to load than I would expect but that is not a problem because once loaded, the gameplay was perfect, no buffering etc.

I then headed over to the Live Casino section of the website, in particular, ‘Les A Exclusive Baccarat’ and ‘Les A Exclusive Roulette’

Perhaps I should have changed into something a little more suitable after all because I was reliably informed by live chat that these are direct links to the gaming tables at Les Ambassadeurs Casino in Mayfair.

Without wishing to disrespect the live dealers at places like William Hill or Bet365 Casino, the live baccarat dealer I had the pleasure of doing business with was a different class.

I almost enjoyed losing, such was the way he dealt the cards and fiddled with his cuff in a way that only professional dealers can.

I was definitely impressed and I will no doubt make a return visit in the near future.

Les Ambassadeurs does not have a mobile app but the mobile version of the website is more than adequate.

I found the mobile version of the website easy to navigate and the God of Storms slot loaded quickly and played well without any buffering.

Live chat implied that the reason they don’t have an app is because the online version of the casino was only released a few months ago so time will tell if they release a dedicated app for Apple and Android users in the future.

I had more contact with customer support than I would have expected due to the fact that I got locked out of my account for no apparent reason.

I tried to log in to my account but my details were not recognised, so I attempted to change my password and was informed that my account had been locked.

I could not use live chat unless I was logged in so I contacted support by email, half expecting a long drawn out process, going backwards and forwards whilst I tried to explain the situation.

To my surprise, I received a reply within 30 minutes, they changed my password and apologised for what they assumed was a technical fault.

I also contacted live chat several times, both agents I spoke to were helpful but one of them did struggle a little when it came to answering my questions on the wagering requirements of the bonus spins.

One aspect of the live chat which I found annoying was that if I had to wait a little while for the operator to respond, I would be logged out of my casino account because of my ‘inactivity’

This meant I had to log back in, open the live chat and answer the security questions before the chat could resume, even though it was the same operator that I was speaking to minutes before!

Rules are rules I suppose, but I did ask them to flag the problem up to the technical department because after about the third time of being logged out due to inactivity, it does get a little annoying.

I didn’t receive a KYC request and when I checked the Account Verification section of the website, it said ‘Les Ambassadeurs Online verification complete’ so I can only assume that the automatic checks confirmed my identity and that I am over 18 years of age.

I am more than happy to supply documentation if requested but I must admit that I do like these automatic checks because it means that you can start playing and hopefully make a withdrawal without any delays.

I was surprised to see that the only banking option at Les Ambassadeurs Online casino is a UK debit card.

Not a problem for most players but Skrill, Neteller and PayPal lovers won’t be happy.

I decided to make a deposit with my Monzo card but when I confirmed the payment on the Monzo app, it was declined.

Thinking that I must have typed in the signature code incorrectly, I tried again but my second attempt was also declined.

Live chat informed me that all UK debit cards are accepted and they would investigate what the problem was, but I decided to try my Starling debit card instead and the payment went through without any problems.

I made a withdrawal from my Les Ambassadeurs account at 11.40 am and when I woke up the next morning, the payment had arrived in my Starling bank account.