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Merkur Slots casino review (UK)

User checkmark This listing was updatedLast updated

150%/£150 + 50 bonus spins

1st deposit bonus

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  • Bonus code -
  • Wagering 50x (B)
  • Forfeitable Yes
  • No deposit bonus -
  • Special bonus No

United Kingdom

License

  • Minimum deposit£10
  • Currency£
  • LanguageEnglish
  • Requires registrationYes
  • Live casinoYes
  • VIP programNo
  • Live chatYes
  • Sports bettingNo
-

User rating

4.1

Expert rating

  • Appearance & usability
  • Bonuses
  • Games
  • Mobile
  • Customer support
  • Banking
Withdrawals Verified
Mastercard Visa Trustly Pay by Mobile
Mastercard Visa Trustly
NetEnt IGT Evolution Gaming Merkur Slots +3
NetEnt IGT Evolution Gaming Merkur Slots +3
Evolution Gaming
  • Good selection of bonuses for existing players
  • Very quick processing of withdrawals
  • Demo play available on all slots
  • No mobile app

Merkur Gaming is a name you have probably heard at some point. Their journey began all the way back in 1957.

Merkur has been a big part of UK gambling for decades. They've provided great games all over the world and have their own casino venues in the UK.

After a long journey, it was time to take their casino experience and put it online. Merkur Slots is an online casino that has some of the best games available from them, as well as other popular game suppliers.

It's time to see what they have in store for you. Don't forget to pick up the welcome bonus offer for new players when you join in.

Avatar

Expert's review Gary Tomlinson

Casino tested

To be perfectly honest with you, even though there is a Merkur amusement arcade just down the road from me, I was completely unaware that there is a Merkur Slots online casino, so this was completely new territory for me.

My first impressions were that this casino looked a little different, the welcome bonus banner is the first thing that catches your eye as it is plastered across the top of the site but the rest of the page is made up of the terms and conditions of the bonus and links to four of the ‘Popular Games’

I clicked on the Merkur Slots logo at the top left hand corner of the page and it was as if the curtains had been pulled back to reveal the vast array of games that are available.

The sign up process is a simple four step procedure which took me less than a couple of minutes to complete.

I had my documents ready to upload but there was no mention of a KYC request during the sign up.

I checked the ‘Help Centre’ section of the website and noticed detailed instructions regarding how to verify your account but I decided to leave it until I was asked.

Overall rating:

4.1

New players are greeted with a great boost. When you make your first deposit on Merkur Slots, you get a welcome bonus.

  • 150% bonus up to £150 + 50 bonus spins on your first deposit

The offer is very simple. Just opt in and make your first deposit. That's it.

The bonus spins are credited to you when you have wagered £20 on selected games. The spins are playable on Eye of Horus.

Their bonuses don't stop here. All players get additional reload bonuses, Hidden Gem bonuses and casino bonuses. Keep an eye out on the promotions page to see what is up.

Claim bonus »
Avatar

Expert's review Gary Tomlinson

Casino tested

The Merkur Slots welcome bonus is advertised as a 150% matched bonus up to £150 and you are clearly given the option of accepting or declining this bonus when making the initial deposit.

This offer certainly catches the eye but as is always the case, the devil is in the detail.

There is a wagering requirement of 50x the bonus, a maximum stake of £5 and the maximum amount that you can win from this bonus is £1000.

I don’t know about you but these maximum winnings stipulations from a bonus always puts me off.

The mere thought of playing through the welcome bonus at £5 a spin on the Cleopatra slot, triggering the bonus round and watching the winnings shoot past £1000. £2000 and then £3000, knowing that I am limited to £1000 is something that makes me break out into a cold sweat!

Clicking on the Promotions tab on the left hand side of the website reveals the offers which are available to existing players.

I like the way that there is an expiry date at the top of each offer and reading the small print of each offer, it looks like they are only available for a short period of time which is a good thing as it keeps everything fresh.

First deposit bonus code

You don't need a bonus code to claim Merkur Slots's first deposit bonus.

Significant terms and conditions

  • New players only, 18+.
  • Minimum deposit: £10.
  • Bonus spins are awarded when £20 is wagered on selected games.
  • Wagering requirement: 50x.
  • Max stake while wagering: £5.
  • Max conversion to cash: £1,000.
  • Available for 3 days after registration.
  • Bonus expires in 7 days.

Please gamble responsibly.

and apply.

Extra and no deposit spins

Your first deposit bonus includes 50 bonus spins on Eye of Horus.

These spins are credited to your account when you have made an eligible deposit and then wagered at least £20 on selected games. The list of games can be found on the promotions page.

The bonus spins have a 50x wagering requirement.

Merkur Slots is all about quality. They have picked out only the finest of game developers and chose their best games. On Merkur Slots, you are not swamped with pointless titles, but get to pick from the cream of the crop.

Their selection has great slots, classic table games, amazing live tables and much more. Go for the big jackpots, try our Megaways games or check what new titles they have for you.

You can browse our game categories or search titles by name. On Merkur Slots, you can spend your time playing, and not just browsing.

Avatar

Expert's review Gary Tomlinson

Casino tested

I was more than happy with the selection of games that are available at Merkur slots.

As well as slots owned by Merkur such as Fishin Frenzy and Eye of Horus, the casino also offers titles by the likes of NetEnt and IGT.

Something which stood out for me when searching for games to play was that each slot gives the option to play the demo version as well as playing for real money.

I love that, everything is displayed in such a way that the games are easy to find and there is a Search box at the top of the page to make matters even easier.

I played a few spins on Cleopatra, Eye of Horus and The Goonies, each game loaded quickly and played well without any buffering etc.

I also played the demo version of Reel King Megaways, the game loaded and played in exactly the same way and I actually enjoyed playing with £1000 of demo money, perhaps more than I should have done!

Desktop game information

Games 400
Slots 360
Table games 5
Jackpot games 43

Desktop game providers

NetEnt IGT Evolution Gaming Merkur Slots Red Tiger BluePrint Gaming Inspired Gaming

Playing on mobile is easy. All you need to do is open your mobile web browser and you are good to go. Hop on to the website and you have access to all the same games and services as on our desktop casino.

Responsive and fast Merkur Slots mobile casino works perfectly on all modern devices, including Apple and Android phones and tablets.

Avatar

Expert's review Gary Tomlinson

Casino tested

I downloaded the Merkur Slots UK app on my Apple mobile phone but it wouldn’t let me log in.

I contacted live chat who informed me that the app had nothing to do with the online casino and that their app is still in development but not to worry as I would receive an email when it is ready.

Nevertheless, I loaded the casino on my mobile phone and there is nothing wrong with it at all.

Easy to navigate, I played a few spins on Starburst to check it out and the game played perfectly, quick to load and with no issues whatsoever.

Mobile game information

Games 400
Slots 360
Table games 5
Jackpot games 43

Mobile game providers

NetEnt IGT Evolution Gaming Merkur Slots Red Tiger BluePrint Gaming Inspired Gaming

Immerse yourself in the realistic world of live casino games. These tables make you feel like you are at a casino sitting by a table across a real person.

Merkur's live tables come from Evolution. That means you are sure to experience the best live games on the market. Evolution is known for their quality of games and their great variety. They have blackjacks, roulettes, baccarats, game shows and many others.

Live game information

Total number of live casino games: 35

Live game suppliers

Evolution Gaming

Merkur Slots aims to provide a safe environment for their customers. They provide the players with tools to limit the time and money they spend, or even completely exclude themselves.

If you ever feel like your gambling is getting out of control, Merkur's customer support team can help you. They can help you set limits and even direct you to external gambling therapy services.

Merkur's commitment to responsible gaming means we also do their best to prevent underage gambling, money laundering and other unlawful practices.

Merkur customer support team is happy to help you with any questions. You can check out our Help Centre, where you can find answers to the most common questions.

Merkur Slots customer support is available via email and live chat between 09:00 - 00:00 every day.

Avatar

Expert's review Gary Tomlinson

Casino tested

The support options are pretty limited in that only email and live chat are available but the problem for me was that I couldn’t contact live chat from my laptop.

There isn’t a live chat link as such but instead, a chat icon is meant to be available at the bottom right hand corner of every page during the opening hours of 09:00 to 00:00 but in my case, it wasn’t!

I contacted live chat from the mobile account where it worked perfectly and was asked to send them screenshots of a webpage without the live chat icon so that’s what I did.

From the mobile, I was connected to live chat within one minute and the operator was efficient, helpful and it was obvious that he knew what he was talking about.

Site languages

English

Email support languages

English

Live support languages

English

Phone support languages

-

Merkur Slots needs to know who their customers are, as they follow the gambling regulations very strictly.

The process begins at registration, where you provide us with your basic information. Later, they may ask you for documents as proof of these.

Standard documents that are required are:

  • Proof of your identity
  • Proof of your address

You can upload all the documents with their secure document uploader.

Avatar

Expert's review Gary Tomlinson

Casino tested

I wasn’t asked to verify my account during the registration process or when I made a withdrawal from my account.

My details had obviously been checked automatically but should I have received a KYC request, there are provisions in the Help Centre section of the website which answers any questions regarding verification, including a link to upload documents which looks to be very easy and straightforward to use,

If I had one niggle about KYC and verification at Merkur, it would be that it says that once the documents have been uploaded, and I quote, ‘We’ll review them as soon as we can’

That seems to be a bit of a ‘how long is a piece of string’ answer, I would much rather them say that they will review the documents within 12 hours or something like that so that customers know where they stand.

Transfering money to and from Merkur Slots is easy. You have a couple of options on how you want to do it, and all of them are safe and fast.

Payment team manually checks all withdrawal requests, and you withdrawal is listed as Pending until then.

Avatar

Expert's review Gary Tomlinson

Casino tested

I was surprised by the limited deposit options with only Visa, Mastercard and bank transfer using Trustly being the accepted methods

I tried to make a deposit using my Starling debit card which was rejected so I tried using my Monzo debit card which was also rejected.

I jumped on to live chat who informed me that deposits from prepaid cards such as Starling and Monzo are not accepted.

Not a problem, I made a deposit directly from my Monzo bank account using Trustly and the payment went through instantly.

When it came to making a withdrawal from my account, I couldn’t have been more impressed.

I withdrew my Merkur Slots balance at 3.23pm and received a notification on my mobile at 5pm on the same day to inform me that the withdrawal had landed back in my Monzo account.

If Carlsberg did withdrawals…..

Depositing methods

Mastercard Visa Trustly Pay by Mobile

Withdrawal methods

Mastercard Visa Trustly

Withdrawal times

Mastercard 3-5 working days, Visa 3-5 working days, Trustly 2-3 working days


Expert's profile

Avatar

Gary Tomlinson

Gary Tomlinson

Gary has been writing about online casinos for over 15 years and is passionate about the industry. His content is published across a wide range of iGaming websites and sites of authority such as the Huffington Post. His reviews are an honest reflection of his experience and he is well known for telling it as it is.

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