Sundae Bingo casino review (UK)

First deposit bonus code

Sundae Bingo's first deposit bonus code is BINGO25.

Significant terms and conditions

• New UK players only, 18+.
• A minimum deposit of £10 applies.
• Bonus spins are valid for seven days.
• Bonus Spins winnings capped at £2.50.

Please gamble responsibly.

Full terms and bonus terms apply.

Extra and no deposit spins

You are granted 25 bonus spins when you grab the bonus.

Bonus spins will be immediately available once £5 of deposit funds have been wagered. Your bonus spins are valid for seven days.

Since there are no wagering requirements to fulfil, any bonus spins winnings are credited to your real money balance. Bonus spins winnings are capped at £2.50.

VIP / Special promotions

As a loyal player, you can expect to be rewarded aplenty. You can accrue comp points which you can use to move between 12 exciting levels of VIP rewards.

There are also daily free spins available to all members. The amount keeps on increasing every time you climb up to a new level.

Additionally, you can also unlock cashback and exclusive VIP gifts. Most importantly, all cashback and free spins are wager-free.

Although Sundae Bingo's main focus is on supplying players with lucrative bingo rooms and games, you can also expect a barrage of slot games.

If you are after bingo games, you can find a range of 75-ball and 90-ball bingo rooms. There are also a couple of bingo rooms worth checking out.

The Free4U room offers free bingo every afternoon with no deposit required. You can actually win real money here. There is also the £1K Mondays bingo room. This room runs every week on Monday giving away a hefty jackpot.

You can also toggle between bingo and slots verticals through the menu of the left-hand side of the games lobby while accessing numerous filters such as ‘Hot Games’ and ‘Daily Jackpot’ when browsing the surprisingly wide range of slot titles.

While the games library at the casino side of Sundae Bingo may be relatively small, the operator has put this front and centre of its customers’ gambling experience.

If you do find a game that you like and play regularly, I’d recommend highlighting the star icon located just above the title. This adds the game to the ‘Favourites’ filter on the left-hand side of the games lobby menu, allowing you to access it even quicker in the future.

This means that it’s incredibly easy to search for and select your favourite games from the lobby when logged in, with these all located above the fold and across scrolling vertical menus.

You can find games from leading software game developers NetEnt, Thunderkick, Eyecon and WMS amongst many others.

The site also fares well in terms of functionality, with top games like Fluffy Favourites loading quickly and in less than 10 seconds on average. The same can be said for daily jackpot titles such as Dynamite Riches and Dragon’s Fire Megaways, while there’s very little lag or buffering during gameplay.

Of course, the lack of traditional casino games and real-time gameplay will be a big issue for some of you, but there’s still plenty to keep you entertained in the bingo rooms and slots vertical.

Overall, the gameplay at Sundae Bingo is seamless and surprisingly diverse, particularly when you consider the lack of table games or live casino action.

Desktop game information

Games	650
Slots	500
Table games	2
Jackpot games	30

Desktop game providers

When it comes to playing on the go, Sundae Bingo has made sure that their players have access to Sundae Bingo's fantastic mobile casino anytime they want. You can access to numerous games via your smartphone or tablet, regardless of whether they are operating on an iOS, Android or Windows system.

You won’t find a native Sundae Bingo app on either iOS or Android, but I was able to access the mobile site through my iPhone’s Safari browser.

Here, you’ll see a site that’s essentially a condensed version of the desktop alternative, with the popular bingo and slots verticals available at the top of the page. The various search filters on these pages are also available on scrolling horizontal menus, while you can scroll down to browse the available games.

As for the games, these tended to load slightly quicker on the mobile site, with Fluffy Favourites opening in less than five seconds on average. You can also play most games in landscape mode, which helps you to customise the experience as you see fit.

However, just remember that the mobile site itself can’t be navigated in landscape mode, so you may have to adjust your grip when transitioning between specific titles and the games lobby.

Besides playing games, you can make deposits and withdrawals and get in touch with customer support.

Mobile game information

Games	650
Slots	500
Table games
Jackpot games	29

Mobile game providers

There are currently no live dealer games on offer.

Live game information

Total number of live casino games: 0

Live game suppliers

Sundae Bingo wants you to have fun and to enjoy their products. If online gambling stops being fun and starts eating into your expenses, it is the casino's duty to help curb down compulsive usage.

Sundae Bingo has added the following options to give you better control over your spending:

• Deposit Limits
• Game Time Reminder
• Account Closure
• Time-Out
• Access to Account History
• Self-Exclusion

There are many organisations which can help and support players with problem gambling.

If you feel, you or a loved one have a problem controlling your gambling, you can get in touch with BeGambleAware, GamCare or Gamblers Anonymous.

Sundae Bingo's customer support team is available seven days a week. If you don’t find answers to your questions under the FAQ page, you can contact the support via one of the below methods:

• Phone: 0808 018 3307
• Email: By filling out a contact form
• Live chat

In theory, there are three main methods through which you can contact the customer service team at Sundae Bingo, although not all of these can be reached 24/7.

Take the live chat feature, for example, which can be accessed through the floating ‘Help chat’ icon that appears on the right-hand side of every landing page. From here, you simply need to enter your email address and query, and wait to be connected with an agent.

I raised a query about the time-frames for withdrawals, but the initial request time out after about 30 minutes while I was waiting to be connected to an agent. On the second attempt, I was placed first in a queue and responded to within five minutes, while the query was answered politely and clearly shortly afterwards.

However, there’s clearly a little inconsistency in terms of connecting with the customer service team, while the availability of the live chat is also a little unclear.

While the live chat feature is technically available between the hours of 10 am and 2 am, for example, most of my requests placed after 7 pm GMT have typically timed out.

The same restrictions apply to the site’s contact number (0808 238 9814), which is toll-free when you make contact from within the boundaries of the UK.

When I did call this number to raise the same query with a customer service agent, however, I was connected almost instantly, while once again the representative was very courteous and able to provide the information that I required.

Aside from these options, the Sundae Bingo site also allows you to send a message through an online contact form. This can be accessed through the FAQ page under the ‘Support’ tab, and you’ll need to enter your name, email address and query (when logged in) before hitting submit.

I was unable to submit my query, however, with the site suggesting that my username or password had expired or been entered incorrectly. Despite successfully logging out and back into my account before resubmitting the query, the same error message was returned, and I’ve been unable to resolve this issue so far.

As for the FAQ page, this at least provides some concise answers to some of the most common queries and issues. There’s also a broad range of topics covered on this page, including account management, technical information and the site’s rewards program.

Still, it’s unnecessarily difficult to contact Sundae Bingo’s customer support team at times, and this can have a negative impact on your gambling experience.

Site languages

English

Email support languages

English

Live support languages

English

Phone support languages

English

Sundae Bingo is obliged by law to confirm the identity and age of their players.

Whenever Sundae Bingo is unable to verify information automatically, they will request for you to send in the following documents:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

There’s little doubt that Sundae Bingo takes the concept of responsible gambling very seriously, which is why you’re required to enter a host of personal details when registering for an account.

This information must be entered across four different screens, including your name, address, contact number and even your occupation.

Although this can be a little time-consuming, you should take care to input this information accurately, as the site will use this to automatically verify your identity and allow you to start playing immediately.

At the end of this process, I was asked to re-enter my physical address, but despite doing so the site was still unable to verify my information. As a result, I was encouraged to provide proof of my age and address and taken to a screen where I could upload the relevant documents directly.

I submitted my documents for review and was pleased to find that a customer service agent attended to the case and officially verified the documentation in less than five minutes.

Of course, you may also be asked to provide snapshots of your chosen payment method, depending on the information you provide and precise verification issues that ensue.

Overall, I found this process to be relatively seamless and reassuring, as the site clearly takes the existing UKGC laws seriously while taking proactive steps to verify your identity as quickly as possible as a new player.

Sundae Bingo accepts a wide array of banking methods. You can make a deposit and withdrawals with one of the following methods:

• Debit Cards
• EWallets

Currently, the Sundae Bingo doesn’t offer a large or particularly diverse range of payment methods, but the good news is that those that are available offer security and convenience in equal measure.

You can credit your account using your Visa debit card, for example, along with MasterCard debit and Maestro options. PayPal is also available to UK players, while you can complete deposits using the prepaid Paysafecard.

I completed my first deposit using PayPal, with this transaction completed instantly after being transferred to the site to enter my login details. There were no issues at all with this payment, with the £10 landing instantly in my new Sundae Bingo account.

You can also credit your account using a debit card by telephone if you wish, simply by contacting a customer service agent on the same toll-free number of 0808 238 9814.

When it comes to making a withdrawal, you’ll have to use a payment method that has been previously used to complete a deposit (under anti-money laundering laws).

I subsequently requested my initial withdrawal of £10 via PayPal, with this taking approximately 24 hours to process internally. Ultimately, the funds landed in my account just a couple of hours later, and I found this to be a relatively competitive time-frame overall.

I also like the fact that you can withdraw as little as £5 from your account, as this makes it easier to access your winnings as a player.

Depositing methods

Withdrawal methods

Withdrawal times

Mastercard 3-5 working days, Visa 4-7 working days, NETELLER 4-5 working days, PayPal 4-5 working days, Maestro 3-5 working days