Wicked Jackpots casino review (UK)

Once you have registered you can deposit and take advantage of the welcome bonus. The bonus is a finicky one, as you get to spin a wheel to see what you get. No matter what you get, you still need to wager it 85 times. This feels way too high when compared to industry standards. Moreover, wins from the bonus comes capped at £100.

Once you’ve gone through with your deposit you might enter a page which will check if you want ‘extra bonus.’

When I got to spin the wheel, it landed on 100 bonus spins. Unfortunately these weren't given to me straight away, but rather in five batches.

The free spins batches had a time allocation on them, marking when they will come available. The first game on offer was the 10 spins on Jumanji. Trying to access the game from this section didn’t work so I had to go straight to the game. Thankfully, the spins were there ready for me. I won a total of £0.28p but at least I got a taste of the Jumanji game.

All in all, the offer sounded good and the high amount of spins was enticing. Unfortunately, the terms dropped it back down rather quickly.

After I deposited and received my bonus I tried to access Jumanji to get my free spins. I searched for the game but it wouldn’t launch. I tried a few other games and nothing was working.

I was using Chrome and I never had such a problem at any other casino. Turns out the game was opening up in a different window and was going behind my window. That's bad user experience and I seriously hope they fix it. Games should launch within the same frame, or at least in a different tab, not in a different window altogether.

I went through the games offered by Wicked Jackpots and they have a good offering of NetEnt games. There are also some other major providers such as QuickSpin and Red Tiger.

What caught my eyes though was their Slingo section. It was the first time I encountered it and had to Google to see what it was. Being a combination of slot and bingo, and me liking both, I decided to try a few games out. It was a bad idea! Within a minute I had played one game and lost £7. So I quickly came out and went with the good old ‘boring’ slots.

Playing Wicked Jackpots on mobile is far smoother than on desktop. It looks like this was a mobile-first casino with the desktop version developed as an afterthought.

I used my iOS device to open Wicked Jackpots on the Chrome browser. The mobile experience is simply put, superb. It’s fast, sleek and most importantly fun to play. The games don’t launch in other windows. Everything is loaded within the same window and moving around is so much easier. This is what the desktop experience should feel like.

This time round I didn’t need to get in touch with support. Going through the site it says that support is available by phone and email. It doesn’t give any information about when the lines are open or how long it will take for an email to be replied to.

There isn’t even some sort of FAQ section just in case you might want to try and solve any of the issues you might encounter yourself.

Becoming part of the Wicked Jackpots is easy. Head onto the homepage, click on ‘Join Now’ and you’ll start your registration. In step 1 you’ll need to enter your name and DOB.

Next, you’ll be asked for your address whilst in step 3 you need to specify your email and mobile. Finally, choose a nickname and password. That’s it - you’re now ready to join in some wickedness.

Within the site, under the ‘My account’ section there is an area where you can upload documents for KYC. On this occasion, I didn’t need to supply any documents to be able to withdraw my £20.

Depositing is easy and straightforward. Head to the Cashier and enter your payment detail. You can use either a Debit Card, PaySafeCard or PayPal. You can even deposit by phone. Once you have selected your payment method you can also choose whether or not you want the bonus applied.

If you have any trouble depositing you will notice a toll-free number on the right-hand side to get in touch with customer care.

Withdrawals are as straightforward as deposits. Everything you need to know is highlighted within the process (such as forfeiting bonuses). I made the withdrawal and 2 days later I received an email saying the withdrawal was successful. After 2 days the money was in my account.