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21.com casino review (NZ)

User checkmark This listing was updatedLast updated

100%/$100 + 1000 free spins

1st deposit bonus

Play here »
  • Bonus code BON1
  • Wagering 50x (B)
  • Forfeitable No
  • No deposit bonus -
  • Special bonus No



  • Minimum deposit$25
  • Currency$
  • LanguageEnglish, Finnish
  • Requires registrationYes
  • Live casinoYes
  • VIP programYes
  • Live chatYes
  • Sports bettingNo

User rating


Expert rating

  • Appearance & usability
  • Bonuses
  • Games
  • Mobile
  • Customer support
  • Banking
Withdrawals Verified
Mastercard Visa Skrill NETELLER EcoPayz
Mastercard Visa Wire transfer Skrill +2
NetEnt Microgaming Yggdrasil Betsoft +42
NetEnt Microgaming Yggdrasil Betsoft +42
Evolution Gaming Pragmatic Play

There is something for everyone in 21.com casino NZ, no matter if you are trying casino for the first time or you have been playing for years. We offer you nearly 2,000 different games; video slots, live casino, and table games.

We also greet all new-sign ups with a generous welcome package, but that's not all! We run various promotions and deals on a regular basis to ensure that players get the best value for money.

Our casino is licensed and regulated by the Malta Gaming Authority, one of the world’s leading jurisdictions. It ensures that our games produce fair and impartial results and that your journey with us is safe and secure, with the aid of SSL encryption technology.

Keep on reading to learn more about 21.com Casino and to see what’s in store for you as a player.


Expert's review Ijeoma Esther

Casino tested

While I've been privileged to place wagers at the best iGaming destinations available to Kiwis, 21.com blows away the competition (most of them, anyway) with its stellar site layout. With the white-purple colours dominant, just scrolling through was an exciting experience.

But hey! I was here to place wagers and earn massive rewards, so I snapped out of my daydream to engage the main reason why I was here.

21.com made account creation smooth sailing as I was done in almost no time. Now, I had to make a deposit. However, I met a seeming challenge as I opted to verify my account before funding my account.

What was that? It's a secret that'll unravel itself in the subsequent sections.

Overall rating:


We have prepared a massive welcome pacakge worth NZ$1000 in bonuses and 1,000 Free Spins!

Sign up for a 21.com Casino account and make a minimum deposit of NZ$25 to claim:

  • 1st deposit: 100% deposit bonus up to $100 + 1,000 spins on Vampires vs. Wolves. Use the bonus code: BON1
  • 2nd deposit: 25% deposit bonus up to $500. Use the bonus code: BON2
  • 3rd deposit: 50% deposit bonus up to $300. Use the bonus code: BON3
  • 4th deposit: 100% deposit bonus up to $100. Use the bonus code: BON4
Claim bonus »

Expert's review Ijeoma Esther

Casino tested

Using ecoPayz as my preferred deposit medium, making a $50 deposit was feasible. However, it's pertinent to note that the deposit page featured a section for a "Bonus Code."

Did I fill this segment? No. Why? Bonuses aren't forfeitable, and not inputting a bonus code automatically meant that I had opted out. With the wagering requirements on show (x50), I felt it wasn't worth the hassle as I didn't plan on spending an eternity at 21.com.

That said, my actions shouldn't dissuade you from taking the Welcome Offer at 21.com. Featuring a value that might leave the mouth of newbies agape, this incentive is worth the collection.

If you'd like to be a partaker, head to the "Promotions" page, click the Welcome Offer icon, and read the information attached to get acclimated with the bonus codes required for activation. This promotion is segmented into four deposits, and you'll need a different code on each occasion.

First deposit bonus code

21.com's first deposit bonus code is BON1.

Significant terms and conditions

  • New Kiwi players only, 18+
  • A minimum deposit of NZ$25 applies
  • Bonus is subject to a 50x wagering requirement
  • Various game exemptions and game contributions apply
  • Please gamble responsibly

Full terms and bonus terms apply.

Extra and no deposit spins

Along with your first deposit bonus, you will also receive 1,000 free spins on slot game Vampires Vs Wolves. You will receive your free spins in batches of 10 over 100 subsequent days.

Winnings generated from these spins are subject to a 50x wagering requirement.

VIP / Special promotions

We are rewarding our players every week with bonus money and free spins. Simply kee an eye on your inbox to claim your offer.

Our game library is like no other. It boasts some of the best games that the casino industry has to offer. You can find a bit of everything, including online slots, card and table games, video poker and even live casino.

Amongst some of the big names hosted here, you can find NetEnt, Pragmatic Play, Red Tiger, Microgaming, Betsoft and ELK Studios amongst others.

The biggest chunk of the game library is made up of online slots, including Starburst, Gonzo’s Quest Megaways, Sakura Fortune and Irish Pot Luck.

If you fancy your chances at winning a jackpot, you can always play one of the numerous daily drops and wins games, including Wolf Gold, Sweet Bonanza, The Dog House Megaways and John Hunter and the Book of Tut.

Alternatively, there are more than enough RNG table games to satiate your thirst for entertainment. You can find different variations of popular games, including Blackjack, Roulette, Video Poker and Baccarat.


Expert's review Ijeoma Esther

Casino tested

As usual, I opted for slots as I'd been fortunate to rally a decent amount of wins at this segment in times past. Would my past and present fuse in perfect harmony? The end, they say, justifies the means.

Since I desperately want to make some hot wins, the game "Hot Coins" by Playson seemed to fit my endeavour. However, it seems as if the heat predominant in this game's naming dissipated as I began placing bets.

Taking 20 spins valued at $0.20 each, I was able to eke out a measly $3.00. If you're good at maths, you'd know that this first outing was horrible.

My next port of call was Odin Protector of Realms, a game from the stables of Play 'n GO. I'd have to confess the introductory part of this game was overly thrilling with a voice-over that sounded reminiscent of Odin himself. If you're familiar with blockbuster movies, you'll catch my drift.

Unfortunately, Odin wasn't powerful enough to make my fortunes right, as I couldn't make spins due to some connectivity issues. The two I was able to place, however, earned me just $0.20.

Although I was getting a tad bit unhappy with my winnings, I decided to give the live casino section a try before calling it quits. Insisting on taking my "Dreams" head-on, I went with Evolution's famous "Dream Catcher" live dealer offering.

There was a glimmer of hope here as I garnered $2.00 after making some low-value wagers. Looking back, I feel as though stepping up my bets would have resulted in something massive. If wishes were horses, they say.

Capping up my time at 21.com's gaming segment with "Crazy Time," I was lucky to make some low to decent wins. With that, it was time to bid farewell to games. Mixed feelings all around, I must say.

Desktop game information

Games 1800
Slots 1800
Table games 20
Jackpot games 25

Desktop game providers

NetEnt Microgaming Yggdrasil Betsoft Play'n GO iSoftbet Thunderkick NYX Genesis 1x2 Gaming Quickspin Elk Rabcat NextGen Evolution Gaming 2 By 2 Gaming Big Time Gaming Playson MGA Pragmatic Play Push Gaming Red Tiger Ainsworth Relax Gaming BluePrint Gaming PariPlay Nolimit City Booming Games Leap Gaming Magnet Gaming Gamomat Kiron Interactive Foxium Iron Dog Studio Sigma Gaming Scientific Games Skillzzgaming Adoptit Publishing Bla Bla Bla Studios Gamevy Lightning Box Triple Edge Studios Gameplay Interactive Golden Hero Golden Rock Studios Kalamba Games

You can enjoy 21.com Casino directly from your web browser on your smartphone or tablet.

The website was created using the latest HTML5 technology, to ensure that the site and its games work seamlessly across all devices.


Expert's review Ijeoma Esther

Casino tested

Starting from the site layout, I'd have to take my "hats off" for 21.com's design personnel. Everything from gaming thumbnails to quick links is well-placed and spaced on this site, unlike some online casinos with a clunky user interface.

That said, one add-on that stood out for me at 21.com was the "search" functionality. I know you might be thinking in the lines of - yes, it's practically a "must-have" at most wagering platforms. However, the possibility of matching games specific to a software provider was pretty scintillating. Kudos, 21.com!

The negative that stood out at 21.com was the errors I encountered during gameplay. For context, when placing wagers on games like "Dream Catcher" and "Odin Protector of Realms," reloads were constant. What made it more frustrating? I was on a winning streak on these offerings.

Whether or not it's an occasional glitch, 21.com should do better as Kiwis favour gambling sites offering seamless gameplay.

Mobile game information

Games 1800
Slots 1800
Table games 20
Jackpot games 25

Mobile game providers

NetEnt Microgaming Yggdrasil Betsoft Play'n GO iSoftbet Thunderkick NYX Genesis 1x2 Gaming Quickspin Elk Rabcat NextGen Evolution Gaming 2 By 2 Gaming Big Time Gaming Playson MGA Pragmatic Play Push Gaming Red Tiger Ainsworth Relax Gaming BluePrint Gaming PariPlay Nolimit City Booming Games Leap Gaming Magnet Gaming Gamomat Kiron Interactive Foxium Iron Dog Studio Sigma Gaming Scientific Games Skillzzgaming Adoptit Publishing Bla Bla Bla Studios Gamevy Lightning Box Triple Edge Studios Gameplay Interactive Golden Hero Golden Rock Studios Kalamba Games

Our Live Casino section was designed to entertain players who crave that human touch to their gaming sessions. The games on offer here offer different thrills to live casino fans.

You can enjoy a wide selection of classic games by Evolution Gaming and Pragmatic Play, including Live Blackjack, Live Roulette and Live Baccarat.

There are however, the new game shows which have been garnering attention for their high entertainment value. You can try your hand at games, including Deal or No Deal Live, Monopoly Live, Crazy Time and Dream Catcher.

Live game information

Total number of live casino games: 85

Live game suppliers

Evolution Gaming Pragmatic Play

As a responsible and fair gaming operator there are a number of ways in which we can ensure we create a fair and safe environment in which our clients and users may enjoy our products and games.

We take the issue of responsible gaming extremely seriously and we are dedicated to adopting a very clear position on the subject. We want everyone who enjoys playing our games to be entertained and in control.

You can opt for the below responsible gambling tools:

  • Deposit Limits
  • Session Reminders
  • Cool offs
  • Self-exclusion
  • Account Closures

Our customer support team is available to answer any questions and queries you might have, via one of the below methods:

  • Live chat
  • Email: support@21.com

Expert's review Ijeoma Esther

Casino tested

At 21.com, gamblers can get their issues resolved when they reach the live chat and email. That said, you can go through the FAQ segment to see if your complaint has been resolved already.

Seeking immediate help when I had verification issues, I engaged the live chat option.

While I was in an unsettled state, the customer support agent that attended to my concerns treated me like a family member I'd never seen. She ensured that I was calm at all times and ultimately resolved my issue.

It's interesting to see that 21.com doesn't see players as statistics regularly updated on a spreadsheet. Yoko deserves a pay raise for being overly courteous. In my experience as an NZ gambler, I've never come across a customer representative that treats you with so much respect. Great to see!

The only time I used the email functionality of 21.com was when I had to send additional documentation. However, you can expect replies anywhere from 1 - 2 hours through this customer support medium.

Site languages

English, Finnish, German, French, Norwegian, Japanese

Email support languages

English, Finnish, German, French, Norwegian, Japanese

Live support languages

English, Finnish, German, French, Norwegian, Japanese

Phone support languages


You can easily upload documents to your account once we have requested them from you. If you need help with your documents, don't hesitate to contact our customer service via live-chat or email and they will be more than happy to help you out!

We aim to review your documents within 48 hours. Once the review is complete we will notify you by email.


Expert's review Ijeoma Esther

Casino tested

Creating an account on 21.com was pretty easy as I was done with this hassle-free activity in less than two minutes. Completing this, I could now proceed to make deposits.

However, verification took more of a spiral turn as I encountered several hitches.

I had to submit documents associated with a Photo ID and Proof of Residence at this segment. Another thing I needed to do here was to answer the "how do you fund your account" question.

I couldn't get verified by ticking the right boxes and uploading documents I had used without hassles at other iGaming sites. Frustrated by this development, I had to send a strong-worded message to customer care. Although it was a series of "back and forths," the customer support representative that attended to me was super helpful.

To mitigate this problem, users that have abbreviated names should ensure that other document uploads are constant. If the names on documents don't tally, 21.com might require further documentation.

When I faced this predicament, I had to send a screenshot of my banking page. With this, I got verified almost immediately, and I could now place withdrawals. While it wasn't the best of experiences, what matters most is that I had this nagging issue resolved.

You can make deposits and request withdrawals via a number of bank debit or credit cards as well as e-wallet options.


Expert's review Ijeoma Esther

Casino tested

Featuring a plethora of payment alternatives from cards to e-wallets, 21.com has made transactions easier for Kiwis. Depositing $50 via ecoPayz, I was charged a $1 service fee. Albeit minor, I still had my reservations.

Consequently, I had to seek out minimums attached to withdrawals. At 21.com, there's a $50 minimum withdrawal request, and if I hadn't checked this earlier, I'd have had to wager more. Therefore, Kiwis should take note of this weird policy.

Making sure I had a casino balance to opt for withdrawals after wagering on my favourite games; I placed a withdrawal request successfully. In less than 12 hours, my ecoWallet got credited.

Left with over $6 as casino funds, I decided to spend all of them on live casino games. Guess what, folks? I was able to garner over $60 - a 1000% increase. Cautious as ever, I opted to make another withdrawal request when my balance came upon the $50 threshold.

Overall, my time at 21.com was rewarding. Besides the issues I faced with verification, this iGaming site will go down as one where I had the time of my life - in winnings, of course!

Depositing methods

Mastercard Visa Skrill NETELLER EcoPayz

Withdrawal methods

Mastercard Visa Wire transfer Skrill NETELLER EcoPayz

Withdrawal times

Mastercard 0-3 working days, Visa 0-3 working days, Wire transfer 0-3 working days, Skrill 0-3 working days, NETELLER 0-3 working days, EcoPayz 0-3 working days

Expert's profile


Ijeoma Esther

Ijeoma Esther

Ijeoma holds a master's degree in Management from the University of Waikato, New Zealand and had previously worked as an Agricultural Development Consultant before her current role as a professional content creator and reviewer.

She's been an avid writer for six years and counting, with a penchant for delivering well crafted, engaging content. Armed with a diverse background, she has ghostwritten multiple SEO articles on a broad range of topics, including top-ranking and converting articles on iGaming and live casinos.

Headed into a land-based casino for the first time while on a vacay in Aussie a few years ago. Pokies were easier to get on as a novice and marked the start of her passion for slot machines. Lately, she prefers spending time playing multiple roulette variations. Her evolving interest in casinos led her to the vast world of live casinos and iGaming, a favourite past time she indulges in when she’s not writing or with family.

Latest reviews:
Play here »

First deposit bonus: 100%/$100 + 1000 free spins

Wagering: 50x (B)

Bonus code: BON1

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