Black Spins casino review (NZ)

Black Spins did something a little unusual and took me straight to the sign-up stage. I didn’t even get to browse their homepage, look around the terms and conditions or case my beady eye over their bonuses.

I feel like if you’re going to take things that fast, at least buy me a drink first! At least signing up was easy and it only took a few steps. I was asked to fill in the usuals (name, email, address, country) but then one unusual - my occupation. I’ve never come across that before, and I thought it was pretty interesting. At the end of it all, there was space to enter in a promo code, but since I didn’t have one I left that blank.

So after going through the process, I was finally able to see what Black Spins looked like, and it proved to be a fairly simple website but did the job it was designed to do well. The purple, black and white colour scheme made things easy to read, while the menu was clearly laid out with the right options in the right places.

One thing that is a little usual about this website is that Black Spins only caters to slot games and players who like the virtual world. With that in mind, if that’s your bag then you’ll love Black Spins, but if you want some table game action it would probably be best to give Black Spins a miss.

Would I recommend Black Spins to Kiwi players? Not really. The timezone means that getting fast customer support is basically impossible, while the deposit and withdrawal methods mean that NZ based users will always have a fight on their hands to get their money back.

The bonus of 100% up to $500 was decent, although I’ve seen more generous bonus schemes around. I found it pretty tough to find out some more detailed information about the bonus scheme such as wagering requirements, which I eventually found out was 40x.

Black Spins would have been well-served to add some free spins to their offer, and maybe even a cashback approach to their high rollers just to present players with a broader form of offer.

Free spins would definitely have made sense here, especially because this website only offers slot or arcade games.

Black Spins have four recommended slot games across the middle of the site, so I chose Fiddle Dee Dough (eyecon) because I like puns and I was hoping for lots of Irish green, leprechauns and rainbows. It took a while to load up Fiddle Dee Dough, and I was greeted with a really basic three-wheel set up with minimum graphics and even more minimal bets - you can place 1c bets on this game, which I absolutely love!

However, there wasn’t a lot going on with Fiddle Dee Dough, so I left for something that really caught my eye - Vikings (NetEnt)! If you love the TV show, as I do, it would be neigh-on impossible to see Vikings in slot format and not click on it.

This was more like it! Vikings had plenty of side games, funky graphics and different ways to win. I don’t know if I had the luck of the Gods or if Odin was watching over me, but I won fairly frequent, if small, amounts on this game and left feeling very satisfied.

Black Spins have got plenty of famous TV Shows reimagined as slots as they also featured Narcos.

One thing I didn’t realise but became apparent after I scouted around Black Spins, was the complete lack of any casino games. This is a site completely dedicated to slots, which explains why they have so many different types of game.

I wanted to try and find something a little different to the regular slot experience, so I settled on Deal or No Deal (Playzido). This is the virtual rendition of a really popular game show, and it contained the same mix of gambling and jeopardy that makes the Noel Edmunds-fronted version so popular.

While the desktop version looked a little weird but simple, it translated well into a mobile phone screen. I tried to play some Narcos, but kept on getting random technical error messages and I had to go back to the homepage and I wasn’t able to access this game at all. Not a good start.

I started again with ted, by blueprint gaming. This game took a little long to load, but that could have been because of my slightly weak 4G signal. This game is based on a couple of films starring Mark Wahlberg and comes fully equipped with a range of quotes from the franchise. It made for fun playing, and despite the load time, it was worth it.

I tried to contact Black Spins customer support via live chat but was told it was only available between 12 and 9pm UK time - which clearly isn’t ideal for New Zealand players. Depending on daylight savings, that means the live chat closes at 7 or 8 IN THE MORNING and is only available at 10 or 11pm AT NIGHT. That misses out the entire day!

With that in mind I fired off an email, but I wasn’t hopeful that I’d be replied to with any haste. To my surprise, I was replied to within a couple of hours - which saves the day for Black Spins customer support.

I wasn’t asked to provide any verification or documents during my sign-up process, nor was I asked to upload any documents before I withdrew my money.

One massive issue I have with Black Spins is their deposit methods. You can’t use an e-wallet to deposit money, you have to deposit with a MasterCard or visa.

This presents a problem to Kiwi users because MasterCard does not accept withdrawals back to the card from gambling websites, so to not offer any other forms of deposit to New Zealand players is a huge oversight from Black Spins.

I tried to withdraw my money, and sure enough, I was told that no method was available to me and asked to contact customer support. Given the issues I highlighted in the section above, this was a bit of an issue.

More of an issue was the fact that customer support insisted I could initial a bank transfer from my withdrawal screen, but I was still getting that error message. This turned what should be a simple process, getting my money back, into an issue that took nearly a full working week to resolve.