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Casino Lab casino review (NZ)

User checkmark This listing was updatedLast updated

100%/$300 + 300 free spins

1st deposit bonus

Play here »
  • Bonus code -
  • Wagering 40x (B)
  • Forfeitable No
  • No deposit bonus -
  • Special bonus No

United Kingdom

License

  • Minimum deposit$10
  • Currency$
  • LanguageEnglish, Finnish
  • Requires registrationYes
  • Live casinoYes
  • VIP programYes
  • Live chatNo
  • Sports bettingNo
-

User rating

4.0

Expert rating

  • Appearance & usability
  • Bonuses
  • Games
  • Mobile
  • Customer support
  • Banking
Mastercard Visa Online bank transfer Skrill +9
Visa Skrill NETELLER Trustly +3
NetEnt Microgaming Yggdrasil Play'n GO +9
NetEnt Microgaming Yggdrasil Play'n GO +9
Evolution Gaming

Casino Lab (NZ) is one of the newer online casinos available in New Zealand. Forming part of the Genesis Group family, we have years of experience in providing top-notch entertainment to punters.

We are home to more than 1,400 various casino games, covering a wide spectrum of gaming preferences, including online pokies, RNG card and table games, live dealer games as well as jackpot games amongst others.

All new depositing players are welcomed with a hefty welcome package, combining both match deposit bonuses and free spins. It does not end there. There are plenty of offers and promotions to keep players on their toes. When it comes to safety and security, we go all out to ensure player safety. Our site uses the latest SSL encryption technology to keep all information private.

Additionally, we hold online gambling licences from both the Malta Gaming Authority and the UK Gambling Commission.

Keep on reading to learn more about our experimental online casino.

Avatar

Expert's review Ijeoma Esther

Casino tested

Typically, online casino titles and themes have a story to tell, and Casino Lab isn’t different. At first glance, there's this far-reaching lab aura, reminiscent of high school chemistry classes.

Signing up saw me fill a three-step form. On the first page, I entered all the required details, including username, email, password, and mobile. They required my first name, last name, gender, and birthdate on the second. Filling this part and clicking "next" took me to the ultimate page. Here, I was to key in my preferred currency, town, postcode, and address.

Below, there's a checkbox for marketing and promotional offers. As usual, I didn't check this box as I'm uninterested in promotional fluff. Clicking "Sign Up" saw me gain instant access to the site.

There was a pop-up welcoming me with an insight into the bonus packages on offer on the homepage. Just under, I had two options; deposit or enter (the gameplay area). Tapping "deposit" ushered me to a page for instant deposits.

Casino Lab’s site's interface is neat and adaptive with a theme featuring a quirky scientist that leads you to the laboratory - where all the magic takes place. Well, I took that leap into Casino Lab’s world of terrific (games) experiments. How did it all go? There's one way to find out!

Overall rating:

4

A welcome package worth NZ$1,500 + 300 free spins awaits all new depositing players.

Simply sign up for a free casino account and make a minimum deposit of NZ$10 to claim:

  • 1st deposit: 100% match deposit bonus up to NZ$300 + 300 free spins on Reactoonz
  • 2nd deposit: 50% reload bonus up to NZ$400 when using casino bonus code WCL2
  • 3rd deposit: 25% deposit bonus up to NZ$400 when using casino bonus code WCL3
  • 4th deposit: 25% deposit bonus up to NZ$400 when using casino bonus code WCL4

In order to get started, follow the below instructions:

  1. Sign up for a Casino Lab casino account
  2. Verify your account by email
  3. Make a minimum deposit of NZ$10 or more
  4. Claim welcome offer
  5. Make more deposits to claim the remainder of the welcome package
Avatar

Expert's review Ijeoma Esther

Casino tested

Is it just me? Or are NZ-approved casinos in a continuous contest to outdo one another regarding promotions and bonuses? At Casino Lab, there are bonuses for the first four deposits by newbies. As an unapologetic enthusiast for freebies, I swiftly set out to deposit.

I was offered three funding options; $15, $25, and $35, with a choice of inputting a different amount. I placed a $50 deposit amount, and a tap on the "I want a bonus" checkbox popped out two values. The first one is a "First Deposit Bonus 100% up to $300" and the other a "First Deposit Live Casino Bonus 100% up to $100." I went with the former, paid with my Visa card, and after a 30-second process time, funds sat pretty in my account. My bonus balance was now $100 against the initial deposit amount of $50 - indicating a 100% increase. However, there's no checkbox for subsequent deposits as you're required to input a bonus code.

I had 30 free spins after my initial deposit on the slot game "Reactoonz." They’d credit the rest at 30 per day for nine days. To withdraw winnings from my bonus, I had to meet the wagering requirement of 40x my bonuses. Well, I didn’t go that far - it sounds impractical to me. Also, I would later discover that winnings from free spins are capped at $100.

Heaps of slot games are excluded from some general rules. Therefore, before utilising bonuses, NZ players may want to read through Casino Lab’s terms and conditions for an insight into the different wagering requirements.

First deposit bonus code

You don't need a bonus code to claim Casino Lab's first deposit bonus.

Significant terms and conditions

  • New NZ players only, 18+
  • A minimum deposit of NZ$10 applies
  • Bonus is subject to a 40x wagering requirement
  • Various game contributions apply
  • Please gamble responsibly

Full terms and bonus terms apply.

Extra and no deposit spins

In addition to the NZ$300 welcome offer, all new depositing players receive 300 free spins on online slot game Reactoonz.

30 free spins will be immediately credited upon a qualifying deposit. The remainder will be credited at 30 per day over the subsequent nine days.

Any winnings generated from the free spins are subject to a 40x playthrough. Winnings are capped at a maximum of ND$100.

VIP / Special promotions

Our VIP program is available on an invite-online basis. Once you make it to the Exclusive Lab Club, VIPs can benefit from the following perks and rewards:

  • Personalised Account Manager
  • Exclusive bonuses and promotions
  • Monthly VIP prize draws
  • Personalised birthday presents
  • Exclusive holidays packages

Players can feast their eyes on more than 1,400 various casino games, powered by some of the world’s leading game suppliers. You can find games by the likes of NetEnt, Microgaming, Yggdrasil, Push Gaming and Red Tiger amongst many others.

These games are available on various reel setups and explore various themes. Amongst some of the hottest slot games on offer, there is Blood Suckers, Aloha! Cluster Pays, Cash Noire and Riches of Midgard.

Playres who want to tempt their luck at jackpot games, have plenty of choice available at their fingertips, including Mega Moolah, Mega Fortune, Hall of Gods and Divine Fortune.

Players can also avail themselves of a number of RNG card and table games as well as instant-win games.

Players who want to gamble on the go can do so without any hassle. There are no mobile casino apps to download, and you simply need to navigate to the site from your web browser to pick up where you left off.

You can find hundreds of mobile casino games available at your fingertips. As long as you have a stable internet connection, you’ll be able to enjoy quality gaming.

Avatar

Expert's review Ijeoma Esther

Casino tested

With Casino Lab offering 1300+ games, it's difficult to complain about variety. You'll notice gaming big wigs like Play‘n Go, NetEnt, Microgaming, Yggdrasil, NextGen, Red Tiger, Big Time Gaming, Push Gaming, iSoftBet, and Bally.

First, I went with Play’n Go’s video poker, "Reactoonz," for the promised free spins. You can choose to play for free or with real money. Opting for the latter, I was then redirected to another screen for game launch. The livery on display here is colourful, and the alien-designed symbols are evocative of animation videos.

With my 30 bonus spins and the nifty autoplay feature, I made hands-free spins. I found that the bet value during free spins was set at $0.20. After clinching a total of $1.94 in the bonus round, I saw a pop-up informing me that real money would be used to place bets henceforth.

Also, unlike the bonus round, you can change bet values to suit your casino bankroll. Although it was set at $1.60, I reduced it to $1 to make more spins. After ten spins, I won a measly sum of $1.46, which I consider outrageous for a casino with its volatility. I promptly left this slot to avoid more losses.

My quest for more winnings led me to the pokie "Starburst." Developed by NetEnt, this slot’s immersive experience makes it popular among high rollers. A spin is worth $5, and after taking five reels without a win, my account balance looked inelegant, so I went for the live casino.

The game "Deal or No Deal Live" brought back fond memories of the actual show, which aired years ago. Without further ado, I tried it. Although there's a live presenter here, you're basically playing against a computer. The computer is automated to choose the briefcase to be won or discarded. Unfortunately, after making a few $0.50 and $1 wagers on some boxes, I didn't make any wins either. What stood out for me here was the live chat feature. With this innovative add-on, interacting with different players was fun, and I forgot about my previous losses momentarily.

Desktop game information

Total number of desktop games: 1400
Total number of desktop slots: 1352
Total number of desktop table games: 50
Total number of desktop jackpot games: 50

Desktop game providers

NetEnt Microgaming Yggdrasil Play'n GO iSoftbet NYX IGT Quickspin Evolution Gaming Big Time Gaming Push Gaming Red Tiger Gamomat

Players who want to gamble on the go can do so without any hassle. There are no mobile casino apps to download, and you simply need to navigate to the site from your web browser to pick up where you left off.

You can find hundreds of mobile casino games available at your fingertips. As long as you have a stable internet connection, you’ll be able to enjoy quality gaming.

Avatar

Expert's review Ijeoma Esther

Casino tested

NZ Players craving engrossing gameplay on a simple, user-friendly interface may want to try Casino Lab. Whether you're an Android or iOS user, this online casino works seamlessly and uniformly across the board. Its developers ensured you could deposit, have a chat, and access the various gaming categories with relative ease. I find it impressive how they managed to get these features in place without that feeling of an overly busy screen.

Load times for games are pretty impressive. For example, I got a 5-10 second game launch time with pokies like Gonzo's Quest, Reactoonz, and Starburst. However, the live casino takes a little more time during launch. Although this hitch may directly result from overviews and live sessions on the various table games, it can be utterly frustrating.

Despite the absence of a downloadable app, Casino Lab makes up for that deficiency with a geeky yet modernised, attractive look.

Mobile game information

Total number of mobile games: 1400
Total number of mobile slots: 1300
Total number of mobile table games: 52
Total number of mobile jackpot games: 50

Mobile game providers

NetEnt Microgaming Yggdrasil Play'n GO iSoftbet NYX IGT Quickspin Evolution Gaming Big Time Gaming Push Gaming Red Tiger Gamomat

The live dealer section is powered by Evolution Gaming, which means that you are in good hands when it comes to live entertainment.

You can find various tables and variants of popular games, such as Blackjack, Roulette and Baccarat. On top of that, you can also join one of the many game show rooms, including Deal or No Deal Live, Dream Catcher and Monopoly Live.

All of these games are available around the clock and can be played on mobile

Live game information

Total number of live casino games: 80

Live game suppliers

Evolution Gaming

Gambling is a form of online entertainment and should be treated as such. We understand that sometimes players want to have better control over their spending, so we have created a variety of responsible gambling tools to help you stay in control of your spending. We have created the following tools for responsible gambling:

  • Self-Assessment
  • Daily, Weekly or Monthly Restrictions
  • Account Closure
  • Self-Exclusion

Should you require professional support and advice, please contact organisations such as GamCare, Gamblers Anonymous and Gambling Therapy.

We want to make sure that players can have easy access to our customer support team. As a result, you can get in touch via one of the below methods, should you require to:

  • By Phone: +356 2778 0065
  • By Email: support@casinolab.com
Avatar

Expert's review Ijeoma Esther

Casino tested

With a 24/7 customer support service, there aren't any complaints from my end, as someone is always there to give a listening ear to air your grievances. I had issues with deposits, so I used the "Chat" option at the bottom left corner of my screen. It redirected me to a page with the "customer support live bot" present. Clicking "chat now" brought me to another page to input details like my last name and birth date.

After filling this section, a tap on the "Start the chat" icon allows you to send messages to the chatbot. Here, I saw a series of related issues. Selecting one that best-described the situation resolved my issues in minutes.

If the chatbot doesn’t cut it, you can elect to speak to a human agent by phone or email. I got a reply in just under 7 hours via email. Although their response time wasn’t flattering, they gave a detailed solution that had my issue rectified - excellent.

Site languages

English, Finnish, German, Norwegian

Email support languages

English, Finnish, German, Norwegian

Live support languages

-

Phone support languages

English, Finnish, German, Norwegian

To comply with our obligations as a licensed operator, we would need to carry out relevant checks to prove your age and identity. We take safety and security seriously, which also means that we want to know who you are. To do so, we would require you to send in the following documents:

  • Proof of ID (passport, driving license, ID card)
  • Proof of address (utility bill, bank statement, official government letter)
  • Proof of Payment Method
Avatar

Expert's review Ijeoma Esther

Casino tested

The only documentation process I recall was the 3-step form I mentioned earlier, and I completed this process in just 3 minutes to gain access to the site. Clicking on “Document Upload” to see if they required any other documents, I saw a message that they didn’t need any at the time.

Upon signing up, I’d expected an activation link and received none - disappointedly. Seeing as it’s standard practice at some other online casinos, I felt this weird disconnect, leaving me with reservations about Casino Lab.

You can easily facilitate deposits and withdrawals when you become a Casino Lab player. We offer a long list of payment methods, including:

  • Bank debit and credit cards
  • E-Wallets
  • Prepaid Vouchers
Avatar

Expert's review Ijeoma Esther

Casino tested

Making deposits here was quite the experience. I’d expected to see a large icon with "Deposit" boldly written on the homepage - confusing. However, looking at the top right corner of my screen, I noticed this coin icon with a "plus" just beside my account balance. Clicking that bit redirected to a page for funding.

There’s a minimum amount of $10 and a maximum of $5000 with flexible payment options for deposits. There's no transaction charge here, and after a 20-second transaction process time, my account got credited instantly.

One massive drawback I noticed here was the currency issue. Depositing $50, I thought it’d be a NZ$50 deduction since Casino Lab didn't make that distinction. Unfortunately, this assumption was incorrect as I got debited NZ$69.46.Kiwis may want to consider this bit to avoid making deposits that don't accentuate your account balance as you're charged a USD equivalent.

There’s an option to withdraw just under the "my account" section if you click the hamburger icon. For withdrawals, you have one choice only - the one you used in making deposits, except it’s a Mastercard. Since I used my Visa Card for funding, I could only use this option for withdrawals.

Here, there's a standard handling fee of $3. However, most casinos don’t charge a fee for withdrawals - guess I’ve been unlucky with the reviews provided. Moreover, unlike deposits, withdrawals tend to take more time due to various checks. Surprisingly, my bank account got credited in just under 24 hours.

In conclusion, even though Casino Lab has features easily distinguishable by deep-rooted high rollers, standards here, from website to games, are top-notch. But there's something I found infuriating; despite setting my wagering currency to New Zealand Dollars during sign-up, my NZ Visa card was charged in US Dollars. Casino Lab will want to fix this development “pronto.”

Depositing methods

Mastercard Visa Online bank transfer Skrill NETELLER Trustly Zimpler PayPal Boku Maestro EcoPayz MuchBetter Pay by Mobile

Withdrawal methods

Visa Skrill NETELLER Trustly PayPal Maestro EcoPayz

Withdrawal times

Mastercard 0-2 working days, Visa 0-2 working days, Skrill 0-2 working days, NETELLER 0-2 working days, Trustly 0-2 working days, PayPal 0-2 working days, Maestro 0-2 working days, EcoPayz 0-2 working days


Expert's profile

Avatar

Ijeoma Esther

Ijeoma Esther

Ijeoma holds a master's degree in Management from the University of Waikato, New Zealand and had previously worked as an Agricultural Development Consultant before her current role as a professional content creator and reviewer.

She's been an avid writer for six years and counting, with a penchant for delivering well crafted, engaging content. Armed with a diverse background, she has ghostwritten multiple SEO articles on a broad range of topics, including top-ranking and converting articles on iGaming and live casinos.

Headed into a land-based casino for the first time while on a vacay in Aussie a few years ago. Pokies were easier to get on as a novice and marked the start of her passion for slot machines. Lately, she prefers spending time playing multiple roulette variations. Her evolving interest in casinos led her to the vast world of live casinos and iGaming, a favourite past time she indulges in when she’s not writing or with family.

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First deposit bonus: 100%/$300 + 300 free spins

Wagering: 40x (B)

Bonus code: -

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