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CasinoLuck casino review (NZ)

Added by CasinoLuck. Information last updated:

200%/$300 + 150 FS

1st deposit bonus

  • 1st deposit bonus 200%/$300 + 150 FS
  • Bonus code -
  • Wagering 35x (B)
  • Forfeitable No
  • No deposit bonus -
  • Special bonus No
Claim bonus »

United Kingdom

License

  • Minimum deposit$10
  • Launched 01/2001
  • Platform Aspire Global
  • Currency$
  • LanguageEnglish, German
  • Requires registrationYes
  • Live casinoYes
  • VIP programYes
  • Live chatYes
  • Sports bettingNo
-

User rating

3.7

Tester rating

  • Appearance & usability
  • Bonuses
  • Games
  • Mobile
  • Customer support
  • Banking
Mastercard Visa Online bank transfer Skrill NETELLER +8
Mastercard Visa Wire transfer Skrill NETELLER +5
NetEnt Microgaming WMS (Williams Interactive) Play'n GO iSoftbet +18
NetEnt Microgaming Betsoft Play'n GO iSoftbet +18
Evolution Gaming Ezugi

CasinoLuck NZ is an exciting and modern online casino that’s hosted by a friendly 4-leaf clover..

Our casino features a razor-sharp design and layout with handy toolbars conveniently located on every page. This makes it highly accessible on both desktop and mobile devices.

Our site is stocked with an impressive amount of hundreds of video slots and casino games to ensure players have plenty of choice when they play with us.

We also run a wide range of exciting promotions for players to take part in and if you have any questions then our more than helpful customer support team is on hand to assist.

We are a reliable and trustworthy casino as we are regulated and licensed by both the UK Gambling Commission and the Malta Gaming Authority.

We use next-level 128-bit SSL encryption technology to secure the site so that you can have piece of mind when you play with us. See why it’s all in the name by visiting CasinoLuck today!

Avatar

Casino tester's comment Ijeoma Esther

Casino tested

Today, I'm at CasinoLuck for an in-depth review of what Kiwis can expect at this iGaming destination. Although I'm a tad optimistic because of the "luck" in its name, I remind myself that luck comes in two variations; good and ill luck. Well, I anticipate the best. Keen on seeing how things pan out? Read on!

On CasinoLuck, registration is seamless, featuring a two-step form. The first page walked me through keying in my email address, a preferred username, and password. Clicking "Next" took me to the second page, where I was to input information such as first name, last name, gender, birth date, currency, home address, city, postcode, and phone number. On this page, there's a legible "Got A Bonus Code" option (more on that at the bonus section) and two checkboxes right underneath.

The first checkbox (optional) is for promotional emails, and the second (compulsory) for terms and conditions binding to CasinoLuck. Seeing as I do not fancy promotional emails, I ticked only the second box.

Clicking on "open account," the site redirected me to a confirmation page, and I received a mail containing my account details. Reading further, I saw an option to set a deposit limit. Now, the next logical step to place wagers was to make a deposit, which I did.

That said, I found the user interface on display displeasing. Although icons are legible, the white-grey colour scheme looks stale, somewhat reminiscent of my first ever website design, but it works. Well, there's a lot to uncover, so without further ado, let's dive right into CasinoLuck and what it has to offer.

Overall rating:

3.7

Our welcome bonus offer consists of two parts. First up is your generous first deposit bonus, which is then followed by a reload bonus on day 2.

You get to start off with:

  • 150% up to NZ$300 + 150 Spins on Book of Dead
  • Day 2: 50% reload bonus up to NZ$100

Follow the below steps to get started:

  1. Sign up for a Casinoluck account
  2. Verify account to get a Casinoluck login
  3. Make a minimum deposit of NZ$40
  4. Your welcome offer will be credited to your account
Avatar

Casino tester's comment Ijeoma Esther

Casino tested

Bonuses! These extras are an integral part of any online casino, and CasinoLuck isn't any different. It's an exciting prospect for first-time players, no doubt, but I was a bit apprehensive at first. Why? The last time I opted for a bonus on a similar platform, I had this frustrating back and forth with the customer reps. Still, I thought to give them another try.

Although there was a legible "Got A Bonus Code" option during the registration process, I left that part cause I didn't receive any code. Well, I was expecting a new player bonus since it's a standard practice among other online casinos to award bonuses regardless of bonus codes.

Using ecoPayz to make a $50 deposit, I got credited immediately. It's pertinent to note that there's a "Promo Code" option on the payments page that allows you to input codes if you have any.

Seeing my account reflecting an updated balance of $100 (indicative of the promised 100% bonus on the initial deposit) made me heave a sigh of relief. Confused as to what games my free spins were viable at, I took a trip to the site's bonus terms and conditions.

Here, there are several distinctions NZ Players may want to note. For starters, there's a caveat for the timeline you can wager welcome bonuses. On CasinoLuck, you need to wager these bonuses within 21 days. Failure to follow this instruction to the latter, CasinoLuck reserves the right to revoke your accrued bonuses.

Also, newbies must use free spins one day from when the offer is gotten. Reading further, I found it frustrating that you can't see the number of free spins awarded each day and what games get them, leaving you guessing. However, besides the welcome bonuses awarded to newbies, CasinoLuck features other seasonal promotions throughout the year.

On a final note, players must get up to speed with CasinoLuck’s bonus terms and conditions for a better gaming experience.

First deposit bonus code

You don't need a bonus code to claim CasinoLuck's first deposit bonus.

Significant terms and conditions

  • New Kiwi players only, 18+
  • A minimum deposit of NZ$40 applies
  • Bonus is subject to a 35x wagering requirement
  • Various game contributions apply
  • Please gamble responsibly

Full terms and bonus terms apply.

Extra and no deposit spins

Along with your deposit bonus, you also receive 150 free spins on online pokie Book of Dead.

Any winnings produced from these spins are subject to a 35x wagering requirement.

VIP / Special promotions

You'll immediately start earning reward points that can later be converted into bonus cash as you move on up the VIP ladder. Every bet you make gives you points and you can reap more and more benefits with every new VIP status.

There are numerous bonus offers and gifts included in our VIP program for all players. Here you can see just some of the great benefits.

  • Improved reward point redemption rate
  • Birthday bonuses
  • Invites to live tournaments
  • Free Play Sunday bonuses
  • Monthly cashback
  • Higher deposit and withdrawal limits
  • Personal account manager

CasinoLuck is stocked with a huge range of the different game providers. As long as you have a stable internet connection, you’ll be able to play at CasinoLuck without going through the hassle of downloading any mobile casino apps. You can access the casino directly from your browser.

We have over 800 great games for you to choose from. This includes all the classic slots like Gonzo's Quest, Fire Joker and Book of Dead, and a versatile selection of table games. You can even play on Virtual Sports, like Golden Race or Euro Tournament Champions.

You also have access to a range of online scratch cards, including Hit the Bank, Power Cash, Lucky Charms, King of Clubs and Egyptian Oasis.

Our games selection has something for everyone. Browse our games and you'll find all your favourites.

Avatar

Casino tester's comment Ijeoma Esther

Casino tested

Armed with the promised bonuses, I headed to the games lobby. Now, if you seek variety, CasinoLuck fits the bill. Players can easily make gaming decisions based on the categories on display. These categories include Most Popular, Slots, Jackpots, Table Games, and the Live Casino. With a plethora of games present in each, making a choice may seem daunting at first.

Settling for Play’n GO’s widely known game, "Book of Dead," I was ushered to another page to begin gameplay. Here, the game gets you up to speed with what symbols are necessary to trigger free spins and multipliers. Taking a total of ten NZ$4 spins, I was in for a shocker. I made a total win value of 415 game coins, massive by my standards, giving my casino account balance a 1000% rise - mind-blowing! There's an option to either gamble or collect your wins. Choosing the latter to avoid "heartbreaking" stories, I left this slot with my head held high.

Going back to the game lobby, the video slot "Starburst" tickled my fancy, and I decided to take a few spins there. Taking a total of twelve NZ$1 spins at this "NetEnt" developed game won me 30 coins, which was meagre at best. For context, a coin here signifies NZ$0.10, with 30 coins coming at NZ$3. Reading this, you can imagine my frustration as I didn't even recoup half my total bet.

My last port of call was the "Live Casino" section. One thing I love about this section is the fact that players get that land-based casino ambience, and since we're in a pandemic, it's sure to come in handy for casino game lovers. To live the casino "dream,” I opted to take spins at "Dream Catcher." Here, there's a big colourful wheel that the commentator spins. It's simple! The number which the arrows point at when the wheel stops win. Also, there's a "live chat" and "autoplay" feature present to make this colourful game more immersive and exciting.

Placing NZ$10 bets on different numbers featuring different payouts, my persistence paid off as I won a whopping sum of NZ$220. In summary, my luck came through today, and although it's a "once in a blue moon" occurrence, I'm ecstatic regardless.

Desktop game information

Total number of desktop games: 800
Total number of desktop slots: 200
Total number of desktop table games: 30
Total number of desktop jackpot games: 15

Desktop game providers

NetEnt Microgaming WMS (Williams Interactive) Play'n GO iSoftbet NYX Bally Barcrest Elk Evolution Gaming Playtech Big Time Gaming Playson Pragmatic Play Ezugi Aristocrat Ainsworth BluePrint Gaming Habanero Felix Gaming Magnet Gaming Lightning Box EGT

CasinoLuck has all the games on instant play. So without downloading any application you can enjoy playing your favorite slots.

It sizes perfectly to the all screens and looks very attractive on any mobile or tablet device.

And most important it's very easy to use. So you’ll have no problem navigating your way around and finding the games you want.

Avatar

Casino tester's comment Ijeoma Esther

Casino tested

CasinoLuck doesn't have a downloadable app. That said, an app's presence or absence isn't a major deal-breaker for me. Using Google Chrome to access the site for the first time, the colour scheme on display looked too rudimentary and somewhat archaic. Although icons are accessible, more should've been done on CasinoLuck’s website, design-wise.

Another major drawback is the site's load time. Opening my browser and logging into CasinoLuck, the game's lobby, account balance, and some thumbnails take "forever" to come up - an all-time low for a site that's looking to gain traction in the online casino industry.

There's also the "reload" issue. I got prompts during gameplay to reload the site due to a "connection to server problem." Although these errors popped up occasionally, it was frustrating, ultimately disrupting that "seamless" gaming experience across the board.

That said, the presence of a "Last Played" category is one perky feature that got me smiling. Here, players can go back to games without searching for titles in the different categories present at the game's lobby.

Seeing as the cons outweigh the pros, CasinoLuck will want to solve all these issues "pronto" if they're looking to stake a claim in this competitive industry.

Mobile game information

Total number of mobile games: 800
Total number of mobile slots: 200
Total number of mobile table games: 50
Total number of mobile jackpot games: 15

Mobile game providers

NetEnt Microgaming Betsoft Play'n GO iSoftbet Thunderkick NYX IGT Amaya Gaming Quickspin NeoGames Evolution Gaming Cryptologic Playtech Big Time Gaming Playson Ezugi Aristocrat Ainsworth Novomatic Habanero Lightning Box EGT

We offer players seeking live entertainment variants of popular games including roulette, blackjack, and live baccarat.

Gamblers who want real-time play and competition with other players will find this part of CasinoLuck Casino interesting.

Live game information

Total number of live casino games: 115

Live game suppliers

Evolution Gaming Ezugi

CasinoLuck is committed to supporting a Responsible Gaming environment.

We take the issue of responsible gaming very seriously and are dedicated to providing a responsible gaming service for all our players.

To stay in control of your gambling, we have a range of options available. You can set:

  • Deposit limits
  • Cool off periods
  • Self-exclusion
  • Reality checks

Our customer support team is available 7 days a week to assist you via one of the below methods:

  • Live chat
  • Email
Avatar

Casino tester's comment Ijeoma Esther

Casino tested

CasinoLuck believes in C.A.R.E. (Customers Are Really Everything), with customer support coming in two variations, including the "Live Chat" and "Email Us" options.

Access to their live chat is seamless. On CasinoLuck's homepage, there's a legible "Chat With Us" icon at the bottom part of your screen to the right. Clicking this option takes you to a page where you can choose to either message the "Customer Support (New Zealand)" team or go through the heaps of FAQs available.

Going with the former, I got to a page where I could let out my concerns to an actual customer representative. Unlike the email option, replies here are a lot faster, coming in at under 2 minutes.

Regardless of timelines for both customer support variations, you're sure to get replies that are thoughtful and polite.

Site languages

English, German, Danish, Norwegian

Email support languages

English, German, Danish, Norwegian

Live support languages

-

Phone support languages

-

In certain instances, you will be required to provide additional documentation, for example a copy of a government-issued ID, for identity verification process.

Documents are uploaded via our secure Document Uploader. You can access it from your own casino account.

Please note that this information is required for certain features of our Services.

Avatar

Casino tester's comment Ijeoma Esther

Casino tested

Documentation is an integral part of every online casino, and it isn't any different at CasinoLuck. The registration process here featured a two-step form, and I filled in some specifics ranging from my email, username, password, birth date, gender, house address, postcode, and phone number.

While I don't have any issues inputting these details, having to tow this part at online casinos every time is stale. I reckon there should be a "Google" or "PayPal" sign-up to make this process much easier and more efficient. Well, all I can do is wait and hope that they heed my suggestion soon.

Completing the registration process, I instantly received a confirmation email notifying me that account creation was successful. However, the absence of an activation link didn't sit nicely with me. While this might be a deal-breaker for most players, I'll let it slide as there's an option to upload documents when the need arises.

We offer a large variety of deposit and withdrawal methods for you to choose from. These include Visa, Mastercard, Skrill, Neteller, Trustly, Euteller, Zimpler, PayPal and many more.

Avatar

Casino tester's comment Ijeoma Esther

Casino tested

Here at CasinoLuck, there are so many deposit and withdrawal methods that accord Kiwis flexibility. Deposits were instant, with ecoPayz as my preferred payment method.

For withdrawals, my experience wasn't smooth sailing. Clicking the "Cash-Out" option, I got to a page telling me that cashout wasn't allowed at the moment, a direct result of not meeting the site's wagering requirements. Looking for a way out, I went to the "Bonus" section with the hopes of forfeiting them.

At the bottom part of this page, there's an option to "Remove Bonus." However, a tap on this option didn't give me the leeway to successfully remove my accrued bonuses, and contacting customer support was my next port of call.

Using the live chat feature and airing my displeasure concerning this development, I got a message informing me that reversing bonuses isn't possible until I met wagering requirements. With other online casinos making the forfeiture of bonuses a possibility, CasinoLuck hindered me from doing so, thereby making withdrawals practically impossible.

I had good luck with my wins on CasinoLuck, a first actually. Still, there are grounds for disappointment, from minor site issues to withdrawal challenges. My advice to players is simple - if you're going to claim a bonus, be ready to go all-in; otherwise, eschew it.

Depositing methods

Mastercard Visa Online bank transfer Skrill NETELLER Trustly Paysafecard Euteller PayPal POLi EcoPayz MuchBetter Astropay

Withdrawal methods

Mastercard Visa Wire transfer Skrill NETELLER Trustly Paysafecard PayPal POLi EcoPayz

Withdrawal times

Mastercard 0-6 working days, Visa 0-6 working days, Wire transfer 2-6 working days, Skrill 0-2 working days, NETELLER 0-2 working days, Trustly 0-4 working days, PayPal 0-2 working days, EcoPayz 0-4 working days


Casino tester's profile

Avatar

Ijeoma Esther

Ijeoma Esther

Ijeoma holds a master's degree in Management from the University of Waikato, New Zealand and had previously worked as an Agricultural Development Consultant before her current role as a professional content creator and reviewer.

She's been an avid writer for six years and counting, with a penchant for delivering well crafted, engaging content. Armed with a diverse background, she has ghostwritten multiple SEO articles on a broad range of topics, including top-ranking and converting articles on iGaming and live casinos.

Headed into a land-based casino for the first time while on a vacay in Aussie a few years ago. Pokies were easier to get on as a novice and marked the start of her passion for slot machines. Lately, she prefers spending time playing multiple roulette variations. Her evolving interest in casinos led her to the vast world of live casinos and iGaming, a favourite past time she indulges in when she’s not writing or with family.

Latest reviews:
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First deposit bonus: 200%/$300 + 150 FS

Wagering: 35x (B)

Bonus code: -

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