Winners Magic casino review (NZ)

Although online casinos have similar game titles present, the bonus terms and conditions binding to each differ. Does Winners Magic Casino live up to its bidding? We'll find out in the following paragraphs.

Remember the bonus code option during sign-up? Despite being optional, I decided to give it a go regardless. Clicking on it, I inputted the bonus code (as seen on the Winners Magic NZ Bojoko Page). Kiwi players may want to be mindful of this development, considering that most other online casinos do not require a code to claim their first deposit bonus.

Clicking their "Deposit Here" icon redirected me to a page with the different payment methods available for New Zealand players. Selecting Visa as my preferred option, I filled in the necessary details, including card name, card number, card expiry date, and deposit amount. There's also an option for inputting a promo code. It's pertinent to note that this section is optional, and since I'd already inputted one during sign-up, I left this space blank.

My NZ$50 first deposit saw my casino account instantly credited after a transaction process time of 30 seconds. Given the bonus code I inserted during sign-up, I got NZ$125 - a 150% increase of the initial deposit amount. They also notified of 20 free spins on the video slot "Doom of Dead." However, during gameplay, I got 50 bonus spins at "Starburst" instead of the purported 20 on "Doom of Dead" - a New Zealand thing, perhaps? Besides, there's the condition to wager bonuses 21 days after receipt.

Despite the perceived highs, there are some drawbacks regarding Winners Magic Casino's bonus policies. For context, the 35 times wagering seems practically impossible to attain, except you're on a rare winning streak.

The currency issue is also a slight bummer. On Winners Magic, there's no currency change for New Zealand players. Here, all the transactions and bonus offers mostly feature euro symbols.

I reckon Winners Magic Casino is currently gaining traction among New Zealand players for the heaps of games available. With over 300 titles, the top software developers in the industry provide games here.

I saw different gaming categories on the homepage, including most popular, slots, jackpots, table games, live casino, and virtual sports. Variety seekers might find Winners Magic a fun gambling destination.

I began slot testing with the game "Doom of Dead." I chose this game primarily for its free spins; who wouldn't love em' bonus spins, eh? Well, my excitement was short-lived as I didn't get the promised free spins. Rueing this loss, I played nonetheless. Although a spin here costs NZ$3, there's an option to change it, and I did just that, setting the spin value at NZ$1. Taking ten spins, I won a meagre sum of NZ$1.30 - maybe mother luck wasn't in my corner, who knows.

Featuring on the "popular" category, Starburst (NetEnt) was the next slot I tried out, and since it's gaining traction amongst online players, I felt my fortunes would come good here. Expecting no bonus spins here, I was shocked to see 50 bonus rounds on this slot. Using the autoplay feature present, I made those spins handsfree. However, I was disappointed as I won a total of NZ$2.

With bonus rounds exhausted, I decided to see if using real money to set wagers would yield positive results. Things didn't go quite as planned, and I didn't make any wins after ten spins.

Now, it was time to try out the live casino section. Instant Roulette was my first port of call, and despite making a bet total of NZ$4, I couldn't get into the game as I lost everything. The highlights here for me bordered primarily on the features present. Here, a live commentator notifies players of winning numbers and when they can place bets. The chat feature also came in handy as I made jokes at other players, making my experience an immersive one all round.

There's no downloadable app for Winners Magic. Using Google Chrome on this casino, however, I observed some highs and lows.

On the plus side, navigation on the site is seamless, with easily accessible options available. Load times for slots and live casino games are pretty swift with a smooth transition effect that's easy on the eyes.

When you're done with a slot and head to the homepage, your recent games are recorded at the "Your Top Played" section. I consider this feature pretty innovative as you're a tap away from those games you love without having to search for them.

Clicking the "hamburger" button at the top left corner of your screen, you can effortlessly search for games. As you type, the site automatically brings out suggestions matching your search term - well done, Winners Magic!

Unfortunately, there are some drawbacks. The homepage takes longer to load up games. Although this issue isn't significant, it's sorta frustrating to players looking for that "one-tap" experience.

Heading to the live casino, the games present couldn't fit my phone screen as it was cut in half. Setting wagers and using the chat feature was a tad bit stressful to an extent. Overall, the site isn't perfect, but it works regardless.

For some reason, I couldn't use the floating "Chat With Us" icon at the right corner of my screen. Clicking the "Hamburger" button at the top left corner of my screen, tapping on "Help" brought out two options; Live Chat and Email. Taking the live chat option, I was instantly redirected to another page with two categories. Here, you can either chat with customer support or go through the FAQ section featuring heaps of subcategories. Unlike other online casinos I've visited in times past, the page design on display was simple and aesthetically pleasing to the eyes.

Opting for Customer Support (New Zealand) took me to a chat page with a support agent. Here, there's a welcome message that prompts you to send a message. Sending one, I heard a loud chime and saw a pop-up notifying me to either accept or decline push notifications. I got replies in under 20 seconds, not the fastest, but it solves issues!

Registering on Winners Magic is "easy peasy." Featuring a two-step form, I filled in some basic information on the first page and certain specifics on the second. Completing the sign-up process, I was redirected to a confirmation page congratulating me on successful account creation.

Moments later, I received an email from Winners Magic with contents bordering on my account details and welcome offers present. Reading further, I discovered the absence of a link to activate my casino account. While this policy didn't augur nicely with me, I'll award high marks to Winners Magic for the confirmation mail sent.

My search to complete verification and documentation led me to the "document upload" section under the "my account" category. Although there's an option to input images and descriptions of documents, I left this part out as I wasn't required to submit anything yet; in future, maybe?

A tap on the "Deposit Here" icon kept me in the loop regarding Kiwis’ deposit options. The options here include; MasterCard, Visa, ecoPayz, Skrill 1-tap, Skrill, and MuchBetter. Inputting details binding to my Visa card at the cashier, funds were remitted into my account instantly after a 20-second process time. There's also a transaction fee of 2.5% on deposits here.

While funding my account was seamless, making a withdrawal request was somewhat daunting. Plying the "cashout" option under "My Account" to make withdrawals, I saw a message that I hadn't yet fulfilled the wagering requirements. With my patience running out, I decided to have a quick look at the "Cashout Policy" still under this page. Reading through, I realised that players must first contact support to withdraw their deposits.

Opting to reach customer support via email, I had to input several details: name, surname, email address, inquiry topic, and subject. Clicking on "submit" instantly brought out a pop-up informing me that a support agent would be in contact shortly. Logging in twenty-two hours after submitting my inquiry for them to remove winnings from my accrued bonuses, I saw a pop-up informing me of a successful withdrawal request. With this development, they’ve yet to credit my account. I’m not worried, though, as there’s a 0-6 day lead time for processing Visa card transactions.

Although Winners Magic Casino adequately covers all the basics of an online casino, the mobile site and withdrawal process on display isn’t up to standard compared to other online wagering platforms in its class.