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Yako Casino review (NZ)

Added by Yako Casino. Information last updated:

100%/$99 + 99 FS

1st deposit bonus

  • 1st deposit bonus 100%/$99 + 99 FS
  • Bonus code -
  • Wagering 40x (D+B)
  • Forfeitable No
  • No deposit bonus -
  • Special bonus No
Claim bonus »

United Kingdom

License

  • Minimum deposit$10
  • Launched 08/2015
  • Platform L&L
  • Currency$
  • LanguageEnglish, Finnish
  • Requires registrationYes
  • Live casinoYes
  • VIP programYes
  • Live chatYes
  • Sports bettingNo
-

User rating

2.7

Tester rating

  • Appearance & usability
  • Bonuses
  • Games
  • Mobile
  • Customer support
  • Banking
Mastercard Visa Wire transfer Skrill +5
Visa Wire transfer Skrill NETELLER Maestro
NetEnt Microgaming WMS (Williams Interactive) Play'n GO +17
NetEnt Microgaming WMS (Williams Interactive) Play'n GO +17
Evolution Gaming

Yako Casino (NZ) boasts an impressive collection of games, from leading software game powerhouses. Available in instant-play mode, you can now enjoy more than 1,000 titles, including video slots, classic pokies, table games and live dealer games.

We have built our site to be a great source of entertainment while keeping functions basic and hassle-free. From making deposits to requesting withdrawals and claiming promotions, all of these functions can be carried out with ease.

When we first launched our site, we had one central mission: To inject life and colour into the world of virtual entertainment. We have succeeded by building an interface which is colourful and easy to use.

The word ‘Yako’ means ‘your’ in Swahili, so if you are looking for that personal touch, our casino offers you a unique and personalised experience.

Signing up for an account is a doddle so that you can get started in no time. You can also rest assured that you are playing in a safe and fully-controlled environment since we are licensed and regulated by both the Malta Gaming Authority and the UK Gambling Commission.

Keep on reading to learn more about what’s on offer at Yako Casino.

Avatar

Casino tester's comment Ijeoma Esther

Casino tested

How exactly does Yako Casino set itself a class apart from the competition? Well, this review aims to answer that by assessing the pros and cons of this online casino. As usual, online casino titles hint at what to expect, and it isn't any different with this iGaming destination. Yako simply means "you" in Swahili. Therefore, Yako Casino translates to "Your Casino," aiming to provide a revolutionary, personalised casino experience.

Signing up was pretty simple with a two-step form. On the first page, basic information such as my email address, password, country, and wagering currency was required. The second page saw me filling out some personal details, including first name, surname, address, city, postcode, number, and birth date.

Tapping the "Click Here to Finalize Your Registration" brought out a pop-up with checkboxes for terms and conditions, privacy policy, email, and SMS. Whilst the first two checkboxes are compulsory; I decided to leave the other two blank as they're optional.

Clicking "confirm" redirected me to a welcome page, notifying me of the activation link sent to my email. The next logical step here was to activate my account using the link, which I did. Following the link, I landed on a page with the different deposit methods on offer. More on that when we get to that section.

Design-wise, the purple-dominated colour scheme is easy on the eyes. The site layout is also user-friendly, with options easily accessible.

Overall rating:

2.7

You might want to get started with a bigger bankroll. It is for this very reason that we have created a generous welcome package to get you started on the right foot:

  • 100% match bonus up to NZ$99 + 99 free spins

You also receive 10% cashback on all your losses. Follow the below steps to get started at Yako Casino:

  • Sign up for a Yako Casino account
  • Verify your account by email
  • Make a minimum deposit of NZ$20
  • Your welcome offer will be credited to your account

On top of that, any deposit where you don't take a bonus, you will receive 10% cashback on losses the very next day!

Avatar

Casino tester's comment Ijeoma Esther

Casino tested

To see if Yako made good on their promised goodies, I made my first ever deposit. Selecting my preferred payment method, they redirected me to a page to input details such as deposit amount, card number, first name, surname, card expiry date and bonus code.

Well, things didn't quite go as planned - no values for bonuses save for bonus codes that are practically nonexistent for first-time deposits. Given this development, I had to make do without them.

Unlike other online casinos with clear and straightforward bonus terms, I found the ones for Yako Casino hazy. Upon going through the bonus info, I discovered that I couldn't activate bonuses because I tapped "Don't Show Me This again" instead of "Go To Bonuses" on the pop-up that displayed immediately after making an initial deposit.

In a bid to correct this error, I went through the bonus information once again and couldn't find anything helpful. For NZ players looking for something more concise regarding bonuses, Yako might not be the right fit.

First deposit bonus code

You don't need a bonus code to claim Yako Casino's first deposit bonus.

Significant terms and conditions

  • New New Zealand players only, 18+
  • A minimum deposit of NZ$20 applies
  • Bonus is subject to a 40x
  • Skrill, EcoPayz and Neteller deposits are exempt from offer
  • A max bet of NZ$5 applies
  • Various game weightings apply
  • Please gamble responsibly.

Full terms and bonus terms apply.

Extra and no deposit spins

In addition to your NZ$99 welcome offer, you also receive 99 free spins on one of the following games:

  • Spinsane OR
  • Joker Pro

Any winnings generated from these free spins will be credited to your account as bonus funds. The bonus funds are subject to a 40x wagering requirement.

VIP / Special promotions

Every player is made to feel like a VIP at Yako Casino. Better known as the Bonus Bonanza, this promotion rewards you with extra playing money, when you make your first deposit of the day.

This bonus could even earn you more than 1.5x in credits. Players who can participate in this programme will be automatically contacted via email.

But don't forget that you are also eligible for 10% cashback! Everyone is, not just the VIPs.

There are heaps of games you can enjoy at our online casino. Featuring software providers, such as NetEnt, Evolution Gaming, Barcrest, Thunderkick, Scientific Gaming and Microgaming amongst many others, there are more than 1,000 slot games on offer. That’s not all; we are also home to jackpot games, video poker, live dealer games and many more.

Amongst some of the most loved slot games, there is 1429 Uncharted Seas, Flame Busters, Esqueleto Explosivo, Coins of Egypt and Top Cat.

Players who want to tempt their luck with jackpot games can do so with games such as Mega Fortune, Mega Moolah, Major Millions, Hall of Gods and Arabian Nights.

We haven’t forgotten about our table game fans. Players can enjoy a range of variants for popular titles, such as Blackjack, Roulette and Video Poker.

You can also play a range of Lottery titles and online scratchcards.

Avatar

Casino tester's comment Ijeoma Esther

Casino tested

Being a freebies lover and not getting them due to a slight error that wasn't my fault entirely felt annoying. Regardless, I was there for the games and trying them out was the next logical step.

"Reactoonz 2" was the first slot I tried to observe the differences against the previously released "Reactoonz." Powered by Play'nGo, this game has an excellent transition effect. I noticed different symbols and reel arrangement from the get-go, giving it a more modernised slot feel.

The bet value for a spin here is set at NZ$4. Fortunately, there's an option to reduce it to accentuate your casino bankroll. I had mine reduced to NZ$1.20, and after seven spins, I amassed a total of NZ$3 from low-value payouts. I moved on swiftly to seek my fortunes elsewhere.

My desire to garner more payouts led me to the video slot "Jumanji Touch." Developed by NetEnt, this game looks archaic and unflatteringly simple. Spins here are valued at NZ$0.20, and I took lots of them. Taking a total of 15 spins, I was able to make winnings worth 50 coins - meagre by my standards. However, with a bet value that low? No complaints.

At the live casino, I set wagers on "Crazy Time." Touted by Evolution Gaming to be one of the craziest, most fun games ever, I had high hopes.

Here, there's a physical wheel spin with the title "Crazy Time" boldly written in the middle. Before I could play, I had to input a username, and choosing "ok" meant I could place bets on numbers.

Having set NZ$0.20 bets on different numbers occasionally, my fortunes came good for the first time, winning a total of NZ$5. It's not much, but a step in the right direction.

Some features are also worth mentioning. For example, there's an autoplay feature that helps you place wagers even when you're on the move. Also, there's a host in a specially designed attire responsible for spinning the wheels and calling winning numbers.

With the live chat feature present, players can interact with one another smoothly. During my time here, though, chats between players were non-existent as all the comments bordered on the female host’s beauty.

Desktop game information

Total number of desktop games: 1203
Total number of desktop slots: 1198
Total number of desktop table games: 32
Total number of desktop jackpot games: 16

Desktop game providers

NetEnt Microgaming WMS (Williams Interactive) Play'n GO Thunderkick IGT Greentube Bally Barcrest Elk NextGen Evolution Gaming Big Time Gaming High 5 games BluePrint Gaming Novomatic Nolimit City Amatic Just For the Win Scientific Games Slingo

Yako Casino was built using the latest HTML5 technology, which means that our website works across a range of operating devices. Whether you own an Android, iOS, Windows or Blackberry, you can rest assured our website works seamlessly.

Since there are no mobile casino apps, you need to visit our website from your smartphone or tablet, to enjoy all the features and perks you are accustomed to.

The website loads fast, and there is a substantial collection of top mobile casino game titles.

Avatar

Casino tester's comment Ijeoma Esther

Casino tested

With the absence of a downloadable app, you'd expect Yoko Casino to churn in all their resources to build a website that's simple and interactive.

At first glance, the site looks good and user friendly. Unfortunately, this isn't the case all round as the website tends to reload and show error messages occasionally.

One thing I couldn't wrap my head around was how to add games to your "favourites." Although there's a "star" icon as you tap on a game, it's practically impossible to click as doing this ushers you into the game instead of adding games to that section.

With slots, there's no option to try for free - a slight bummer. On other online casinos I’ve tested, there's always an option to play for fun and I fail to see why Yako is different.

That said, there’s a laudable pro associated with Yako casino. Load times for games are on par with the competition with top-notch transition effects.

Overall, my mobile experience here was a disaster. The idea and concept of the site is great, but execution is lacking.

Mobile game information

Total number of mobile games: 998
Total number of mobile slots: 759
Total number of mobile table games: 16
Total number of mobile jackpot games: 7

Mobile game providers

NetEnt Microgaming WMS (Williams Interactive) Play'n GO Thunderkick NYX IGT Greentube Bally Barcrest Elk NextGen Evolution Gaming Big Time Gaming High 5 games BluePrint Gaming Nolimit City Amatic Just For the Win Scientific Games Slingo

For players who want to relish in an authentic casino experience, our live casino section is brimming with top titles.

You can find the usual suspects including Live Blackjack, Live Roulette and Live Baccarat. However, you can also discover modern live dealer games, such as Dream Catcher, Three Card Poker, Casino Hold’em, Lightning Roulette and many more.

These live dealer games are provided by leading company Evolution Gaming, so you can rest assured you are in for a good time.

Live game information

Total number of live casino games: 75

Live game suppliers

Evolution Gaming

Yako Casino has been designed to be enjoyed responsibly. Players are reminded to respect this and to keep their wagers at an affordable level. We have created the following tools and options which promote responsible gambling:

  • Deposit Limits
  • Wager Limits
  • Time Out
  • Reality Checks
  • Self-Exclusion

Do you have any questions or queries? Whatever your topic or situation, you can get in touch with a member of our customer support team via one of the below methods:

  • Live Chat
  • Phone: +356 2034 1662
  • Email: Support@yakocasino.com
Avatar

Casino tester's comment Ijeoma Esther

Casino tested

I accessed support by clicking on the "support" icon at the bottom of my screen. Contact can be established here via email, phone number, and live chat.

Tapping the "chat with us" icon with hopes of being redirected to a page where I could speak with a customer support bot for prompt replies, nothing happened.

Making numerous taps on this option didn't change anything and I concluded the chat link was probably broken, a massive setback for customer relations.

Using the email option, I was instantly redirected to my Gmail app to draft a mail. Although response times aren't the greatest, it works regardless.

Clicking the "call us" option, I saw a number to call. After several tries, my call finally went through to a customer representative who was prompt and polite with replies making me feel valued as a customer.

Site languages

English, Finnish, Swedish, German, Norwegian

Email support languages

English, Finnish, Swedish, German, Norwegian

Live support languages

English, Finnish, Swedish, German, Norwegian

Phone support languages

English, Finnish, Swedish, German, Norwegian

From the moment you sign up and make your first deposit, we are obliged by law to verify the age and identity of our players.

Players are requested to prove their identity by providing the following documents:

  • Proof of ID (passport, driving license, ID card)
  • Proof of address (utility bill, bank statement, official government letter)
  • Proof of Payment Method
Avatar

Casino tester's comment Ijeoma Esther

Casino tested

Documentation on Yako was a breeze featuring a two-step form which I filled out in no time. All in all, I completed this process in under 5 minutes.

Gaining access to the site, I was immediately notified about an activation link sent to my email address. Receiving a notification, I headed to my email and proceeded to click the link. It wasn't as straightforward as I hoped - it took three tries to load the site up.

However, upon activation, there wasn't any follow-up mail informing me of a successful procedure, making the whole process look pointless. Why bother if users don’t get a confirmation?

Wanting to find out if any other documents were required from me, I headed into "my account" to see if there was any section for document upload. It took me a while and a PC to locate this bit under “My Account.”

With document uploads being standard practice at numerous online casinos, Yako Casino doesn’t do so much in reassuring users of safety and security.

Making a deposit or requesting a withdrawal is easy. We only work with the world’s leading payment processors to keep your transactions safe and secure:

  • Bank debit and credit cards
  • EWallets
  • Prepaid Vouchers
Avatar

Casino tester's comment Ijeoma Esther

Casino tested

Hitch-free deposits are a staple on other online casinos I’ve reviewed, however, that of Yako wasn't. I used my ASB Visa card at first, filling out required details, including First Name, Surname, Card Number, and Card Expiry Date, yet my transaction couldn't be processed for some reason. I consider it necessary to add that I have always used my ASB Visa card to fund all my Casino accounts and never experienced any issues until now.

In search of an alternative source of payment, I reached for my MasterCard from TransferWise, which I've seamlessly used for online and offline overseas transactions. This time I was able to make a deposit without issues.

When I tried withdrawing, it was reversed with a mail that they don't support MasterCard withdrawals (I would later learn that most NZ-approved online casinos don’t). In the mail, I was advised to use ecoPayz while on the website, I could see three options: Visa, ecoPayz, and Skrill. I decided to fund my account again with a Visa card since I didn’t have an ecoPayz account at the time.

After I funded my account a second time with a virtual Visa card from TransferWise, I noticed that those three listed withdrawal options were unclickable, the logical alternative was to make a bank transfer. Going through all the available menus present on Yako, there wasn't an option for bank transfers, leaving me stranded.

Seeing as I was on mobile, I decided to use my PC to see if this issue persisted. Fortunately, I could click on the Visa card option to make withdrawals. Inputting the required details, there wasn't any message informing me of a successful transaction or otherwise.

Logging in again after a logout, there was this huge pop-up notifying me that I had a pending withdrawal and I was relieved knowing that my transaction was being processed. Reading further led to the discovery that Yako doesn't welcome deposits when you have a pending withdrawal request. To deposit, you'll have to cancel the withdrawal. I don't know who makes these policies on Yako, but they need to do better going forward.

Three hours after my withdrawal request, I received a shocking email from Yako. Here, I was notified of a 5% transaction fee because I didn't wager the full amount of my deposits. According to them, I had to wager NZ$14.60 more to qualify for free withdrawals.

Furthermore, I was asked to hand in some verification documents. Well, I sent all the needed information to them via email. 46 hours later, Yako casino was yet to finalize my withdrawal request. Contacting customer support once more via email, I got a message moments later prompting me to send a front and reverse side image of my deposit card.

Now, I’d used a virtual Visa card since the one linked directly to my bank account didn't work. Providing them with this requirement is almost impossible, as there's only a front side to virtual cards (which I snapped as-is on my phone and sent to them). Explaining this issue to the customer support didn't yield any result initially, as I had to explain twice.

Having received my documents, I was notified of my complaints being queued with that of other players to be reviewed soon (without a timeline); this was the height of it, and I was livid.

Well, that wasn't the end of the withdrawal process. Twenty-four hours after I sent the required documents, the customer support team informed me via email that all efforts to make payments into my virtual card proved abortive. Reading further, I was directed to make another deposit using Skrill or ecoPayz.

Depositing another $20 via ecoPayz and sending a screenshot (for verification purposes), my account got credited with my initial and second deposit summing up to $88 paid in full. With the daunting withdrawal process on display at Yako, I won’t be revisiting it anytime soon.

Based on my personal experience, I would say Yako Casino failed in several ramifications. From site errors to deposits and withdrawal issues, the cons outweigh the pros.

While the online casino has the potential of being at the top, the problems inherent may drive potential players away.

Depositing methods

Mastercard Visa Wire transfer Skrill NETELLER Paysafecard Zimpler Maestro EcoPayz

Withdrawal methods

Visa Wire transfer Skrill NETELLER Maestro

Withdrawal times

Mastercard 0-2 working days, Visa 0-2 working days, Wire transfer 3-5 working days, Skrill 0-2 working days, NETELLER 0-2 working days, Maestro 0-2 working days


Casino tester's profile

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Ijeoma Esther

Ijeoma Esther

Ijeoma holds a master's degree in Management from the University of Waikato, New Zealand and had previously worked as an Agricultural Development Consultant before her current role as a professional content creator and reviewer.

She's been an avid writer for six years and counting, with a penchant for delivering well crafted, engaging content. Armed with a diverse background, she has ghostwritten multiple SEO articles on a broad range of topics, including top-ranking and converting articles on iGaming and live casinos.

Headed into a land-based casino for the first time while on a vacay in Aussie a few years ago. Pokies were easier to get on as a novice and marked the start of her passion for slot machines. Lately, she prefers spending time playing multiple roulette variations. Her evolving interest in casinos led her to the vast world of live casinos and iGaming, a favourite past time she indulges in when she’s not writing or with family.

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First deposit bonus: 100%/$99 + 99 FS

Wagering: 40x (D+B)

Bonus code: -

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