Jackpotjoy Bingo review (UK)

Significant terms and conditions

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• 18+.
• New members only.
• Opt-in required.
• Claim either 50 bingo tickets or 30 bonus spins.
• Minumum deposit: £10.
• Wagering requirement: 1x deposit.
• Bonus expires in 30 days.
• Value per ticket: Up to £1.
• Bonus spins are on Double Bubble.
• Bonus spins value 20p per spin (1p coin size, maximum 20 lines).

Please gamble responsibly.

Jackpotjoy's regular bingo rooms are developed by the same company that operates the site, Gamesys. The selection of bingo games is one of the biggest I've seen with 17 games currently running at all times of the day. The variations available are 75, 80, and 90-ball bingos.

If you're unsure of the bingo room or don't know how to play it, instead of tapping the play button you can select 'More info'. This opens a box that introduces the game, and also teaches you how to play. This is sure to be helpful for beginners.

Even if there aren't that many variants available, the games are still worth checking out as some of them have special features for more chances to win. Additionally, Jackpotjoy carries some great bargain games, such as Session Bingo where you can buy a bundle of bingo tickets for 15 games. Session Bingo does have a progressive jackpot as well, of which seed value always starts from £2,500.

One of the most known bingo games of Gamesys is Bejeweled Bingo. This bingo room brings together a 90-ball bingo and the standard version of Bejeweled the game. Don't let the looks of the game fool you - this isn't just any regular bingo game! Even if you don't place as a winner, you will still get a chance to play the bonus Bejeweled Bingo game if you've bought six tickets or more. Speed is of the essence when playing the bonus game of matching gems.

Or, if you're in a hurry, try the lightning-fast Speed Bingo. With tickets starting from just 1p each, this game offers value as well as efficiency.

Each bingo game room has a chat box where you can message other players, or say hi to the chat host. The chat host looks after the players and makes sure everyone has a nice time. The chat hosts messages are always in red so that you can separate them from bingo players.

For live bingo, try Mega Ball 100x or MONOPOLY Big Baller by Evolution.

• Bingo games: 18

Jackpotjoy offers a rather nice range of other games along with bingo rooms. There are hundreds of online slots along with a handful of jackpot games, table games, scratch cards, and a great selection of live dealer games.

The games come from several providers, including the all-time favourites NetEnt, Microgaming, Red Tiger, and IGT. Together with titles from Gamesys, Play'n GO, Light & Wonder, Yggdrasil, Eyecon, Evolution, Pragmatic Play, Push Gaming, and Big Time Gaming, this collection has something for everyone.

Jackpotjoy has done it right by allocating Slingo games to their own category, as these would probably be more interesting to bingo players than regular slots. If you haven't ever played or heard of Slingo, you're in for a treat! Slingo games are fun games with half of the mechanics coming from bingo, and the other half from slots. You've got a bingo card with symbols or numbers, and a 1-line slot reel rolling and drawing the numbers.

If you visit Jackpotjoy, you might notice that they promote free slots and games. These free games are for Jackpotjoy's members who have made at least a £10 deposit, and the winnings are paid in cash. The free games run daily and monthly - every time you play a daily free game, you automatically get a pick for the monthly free game bonus.

Jackpotjoy runs online poker rooms and tournaments as well.

Desktop game information

• Slots: 700
• Jackpot games: 50
• Table games: 35
• Live games: 65

Jackpotjoy supports most of the popular payment methods, such as debit cards and Apple Pay. A notable thing about the banking methods is that PayPal is accepted, but only with players who have registered their PayPal accounts to the site before 25/11/2020. This unfortunately means that new members can't register their PayPal address with Jackpotjoy.

When you first join Jackpotjoy, the site will need you to register a payment method. You can later change or add payment methods from your account settings.

The minimum sum you can deposit is £10, and the smallest withdrawal limit is also £10.

Jackpotjoy promises to process all withdrawals within 24 hours.

Jackpotjoy Deposit methods

Withdrawal methods at Jackpotjoy

Jackpotjoy Withdrawal times

• Mastercard: 1-3 working days
• Visa: 1-3 working days
• Visa Direct: 0-1 working days
• PayPal: 0-1 working days
• ApplePay: 0-1 working days
• Bank transfer: 0-1 working days

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅

You can contact Jackpotjoy via email (fill out a form at the site), live chat, or phone. Their phone number is 0800 458 0770 and phone support is available daily between 8 am and 10 pm.

If your problem doesn't need a quick response, contacting support by writing them an email could be the best way. You are asked to allow up to 5 working days for receiving a reply.

I opened the live chat and waited a couple of short minutes before I was greeted by the agent. After I typed in my enquiry, it took them several minutes to respond. To my surprise, I got a rather blunt message saying that I should look for help from their home page, and then the agent quit the chat.

This was very surprising, as I've yet to experience such a rude reply from a casino support agent. Still, I tried contacting them again, and this time I had to wait several minutes until I was connected with a new agent. With them, I had a short conversation, but quite soon it became clear they could not help me with the matter at hand. This agent wasn't as rude as the first one, but they weren't acting very welcoming, either.

It's very rare for me to encounter a chat support service of this level. I'm still somewhat amazed that a site that looks and feels as nice as Jackpotjoy fails to deliver friendly customer service.

If your identity can't be electronically verified upon your registration, you will have to provide Jackpotjoy with a photo ID. This is for confirming you are over 18 and that your name matches the details given to the site.

Later on, you might be asked to upload the following documents:

• Proof of payment method, such as a copy of the front of the debit card
• Proof of address
• A copy of the bank statement

The documents may be uploaded via live chat, or via email. Processing the documents usually take under 24 hours, unless any further documents are needed.

Tips on sending documents to the verification team:

• Make sure you have good lighting when you take photos
• Try to avoid any glare and reflections
• Check that all the corners of the document are inside the picture
• Make sure that all the details are sharp and readable
• Check that the documents are valid

Jackpotjoy offers various ways for players to keep tabs on their gambling. On Jackpotjoy's page 'Play Responsibly' you can see a short video introducing all the tools at your disposal once you've registered to the site. You can:

• Set deposit limits
• Set an account cool-off period (from 24 hours up to 6 weeks)
• Set session reminders
• Self-exclude

On their 'Play Responsibly' page, Jackpotjoy also lists all the relevant services that can be of help when you feel you'd like to talk with someone or stop playing completely. I'd say Jackpotjoy has all bases covered here, and you should have no problem setting up responsible gaming limits.