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Voodoodreams casino review (UK)

Added by Voodoodreams. Information last updated:

User rating:

- (0)

Tester rating:

3 (1)

Bonuses

1st deposit bonus:100%/£50 + 50 FS

Bonus code:-

Wagering:30x (D+B)

Forfeitable:Yes

No deposit bonus:-

Special bonus:No

| Full terms apply.

Properties

Minimum deposit:£20

Requires registration:Yes

Live casino:Yes

VIP program:Yes

Live chat:Yes

Sports betting:No

General information

Casino name:Voodoodreams

Launched:01/2020

Licence:United Kingdom

Platform:Mt Secure Trade / GIG

Currency:£

Language:English, Finnish

User ratings (0)

Appearance & usability:

Bonuses:

Games:

Mobile:

Customer support:

Banking:

Mastercard Visa Skrill NETELLER Trustly +3
Mastercard Visa Skrill NETELLER Trustly PayPal
NetEnt Microgaming Yggdrasil Play'n GO iSoftbet +38
NetEnt Microgaming Yggdrasil Play'n GO iSoftbet +37
NetEnt Evolution Gaming

VoodooDreams Casino (UK) originally launched in 2016 and entered the UK market in early 2020. Since then we haven’t looked back. With an electrifying blue background, creating an atmosphere of mystery and magic, our casino gives players the chance to collect Experience Points and Spirit Points as they play along.

Brought to you by SuprPlay Limited, our casino is primarily focused on bringing you quality games, top-notch promotions and superb customer support. Our efforts haven’t gone unnoticed. We were shortlisted for the 2018 Nordic Awards by EGR.

Our casino site has been designed to take your online gambling experience up to the next level. It has been created with the aim to take you on an adventure you won’t forget anytime soon.

We hold licences from both the UK Gambling Commission and the Malta Gaming Authority, two of the most reputable gambling regulators in Europe.

Our software is also encryption to ensure that all transactions and personal information is processed safely and securely.

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Casino tester's comment: Charlie Stamp

Casino tested

I enjoyed the clean design of this site, but the hidden deposit fee and lengthy verification process took away the joy.

The sign-up form here certainly felt refreshing to complete. It took things just one question at a time rather than being a full-on form. I entered all the usual details such as name, address, mobile number, etc., plus the setting for promotional messages. Once I’d been through every question, I clicked ‘Confirm,’ and a pop-up appeared to confirm that my account had been created successfully. Dismissing this I found myself in the main casino lobby with no further prompts showing but I realised that I wasn’t signed in which felt very odd.

Checking my inbox, I saw that I had an email with a verification link contained within it. I clicked the link which loaded up the casino site and a pop-up notice about the protection of customer funds. Clicking ‘I Confirm’ I was taken to the cashier page where I proceeded to drop some funds into my shiny new account.

Despite the solid design, there are some irritating little things, like the way the balances to the left of the screen don’t update in real-time when you’re playing a game, that really let this site down.

Overall rating:

3

Voodoodreams bonus

From the get-go, you can start reaping the rewards of being a VoodooDreams Casino player. Sign up today to claim the following welcome offer:

To claim this welcome offer, you would need to follow the below steps:

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Casino tester's comment: Charlie Stamp

Casino tested

After attempting to make a deposit without claiming a bonus, I landed back on the promotions page and clicked on the ‘Welcome Bonus’ offer. Below the bonus terms was a ‘Claim Bonus’ button which I clicked on but a tiny red message appeared in the top right of the screen which said ‘Processing error’. I then found that I couldn’t make a deposit either and traced it down to a verification issue which meant I had to submit some documents before moving on. When I refreshed the page, I got a pop-up about verification which I needed to deal with before I could deposit and claim any bonuses.

Once my account was verified, I made a deposit and was sure to claim the welcome bonus in the process. The 100% bonus up to £50 was instantly credited to my account and displayed as a separate £40 ‘Bonus Money’ balance on my sidebar. On the bonus spin side of things I loaded up Book of Dead and after a notice saying I was playing with bonus cash, I got to the game, and a pop-up said I had ‘50 free rounds’. The spins were worth £0.10 each in real cash and I won a mighty £3.40 after playing them all. This didn’t instantly show on my account balance, but after refreshing the page, I saw the winning had been added to my real money balance.

Under my account settings, I could see the progress of my bonus wagering in the ‘Bonuses’ section. It was showing a remaining £2,400 of wagering requirements before I had used up any of the bonus cash. This works out as the astronomical 60x (D) wagering requirement on the 100% match of my £40 deposit as stated in the bonus terms. This was way too high to comprehend, so I forfeited the cash bonus and stuck with my real cash balance only.

Overall, I liked the real cash spins, which were nice to see, but the sky-high wagering on the cash bonus made it one to forget.

First deposit bonus code

You don't need a bonus code to claim Voodoodreams's first deposit bonus.

Significant terms and conditions

Full terms and bonus terms apply.

Extra and no deposit spins

50 Real Money Free Spins await you when you make your first deposit at VoodooDreams. Your real money spins are on popular online slot Book of Dead.

All spins are valued at £0.10 each, with a total value of £5. All winnings generated from the free spins are wager-free. This means that whatever you win from these spins, is yours to keep.

VIP / Special promotions

We do loyalty programs differently. As a player, you have complete freedom to pick and choose the rewards you prefer.

You can collect Experience Points (XP) and Spirit Points (SP), by hitting wins in games. XP allows you to move between levels, while SP is points which you can use to cast the spells you unlock.

You can exchange your points for numerous prizes, including a variety of deposit bonuses, free spins on your next deposit and real money.

Voodoodreams slots and games

Our casino game collection is the cream of the crop, so you can only find quality games by leading software developers, including the likes of NetEnt, Yggdrasil, Microgaming and NextGen Gaming.

To make it easier for you to navigate around, we have include categorues, such as:

Amongst some of the most popular slot titles, there is Starburst, Reactoonz, Rainbow Riches, Gonzo’s Quest, Thunderstruck II and Immortal Romance.

We also feature top jackpot games, Mega Fortune, Mega Moolah, Hall of Gods, Holmes and the Stolen Stones, Arabian Nights and Imperial Riches.

Table game fans won’t be disappointed with our selection of card games. You can enjoy games such as Blackjack, Roulette, Pontoon, Oasis Poker, Casino Stud Poker and Red Dog Progressive.

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Casino tester's comment: Charlie Stamp

Casino tested

I found things nice and easy to navigate around, with a simple menu system showing all the game categories. This included a few bespoke game menus such as ‘Sticky Wins’ and ‘Drops and Wins’. It was also good to see that once I’d logged in, there was no scrolling promo banner on the screen, it was all about the games here.

First up I tried Immortal Romance where I landed a few decent wins, including £13.30 in one go from my £0.60 spins. Not a bad start I thought, that was until I hit the free spins round and landed a very pleasing £63.20 for my troubles. I moved on to Piggy Riches Megaways with some £0.60 spins but didn’t get my snout into anything big there. To finish up the slot games here, I took on some £0.45 spins on Dead or Alive II but didn’t trigger any features and came away empty-handed.

Switching over to the live casino, I had a few spins on Crazy Time, but none of the special games triggered, so there’s nothing to report there. The same was true on Texas Hold’em despite my best efforts I couldn’t beat the dealer here.

All the games I tried out on the desktop loaded and ran without any major issues. Sometimes on the more complex slots like Piggy Riches, I did experience a little bit of lag but nothing to ruin my experience here.

Desktop game information

Total number of desktop games: 600
Total number of desktop slots: 550
Total number of desktop table games: 20
Total number of desktop jackpot games: 20

Desktop game providers

NetEnt Microgaming Yggdrasil Play'n GO iSoftbet Thunderkick NYX 1x2 Gaming Quickspin Barcrest Elk Rabcat NextGen Quickfire Games Leander Evolution Gaming 2 By 2 Gaming Big Time Gaming Playson Pragmatic Play Push Gaming Red Tiger Aristocrat Relax Gaming BluePrint Gaming Nolimit City Booming Games Bally Wulff Old Skool Studios Just For the Win Gamomat Oryx Gaming Foxium Iron Dog Studio Probability Jones Scientific Games Wazdan Skillzzgaming Lightning Box Triple Edge Studios Northernlights Revolver Gaming 4theplayer.com

Voodoodreams on mobile

We have created our casino site with a mobile-first approach. This means that you can enjoy a seamless gaming experience, regardless of whether you are playing on desktop, smartphone or tablet.

There are no mobile casino apps here to download. Instead, you simply need to log into your account by inputting the address into your web browser to get started.

You can enjoy gambling on the go from either your Android or IOS devices.

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Casino tester's comment: Charlie Stamp

Casino tested

I loaded up Golden Glyph for some spins but clicking on 25 autoplay spins a message popped-up saying that there was a technical error and the game wouldn’t play. I tried Fire Joker instead, and that worked without any issues but with no wins to report on. Moving on to Big Bad Wolf, I had a series of £0.25 bets and won back just enough to keep ticking over.

Apart from that one issue on Golden Glyph, the games played without any issues and looked good on my Android device using the Chrome mobile browser. The menu system was pretty neat, and it was easy to find all the same functions as I had seen on the desktop version. I liked the fact that my balances were shown clearly at the top of the screen regardless of which screen I was on.

Mobile game information

Total number of mobile games: 500
Total number of mobile slots: 450
Total number of mobile table games: 10
Total number of mobile jackpot games: 15

Mobile game providers

NetEnt Microgaming Yggdrasil Play'n GO iSoftbet Thunderkick NYX 1x2 Gaming Quickspin Barcrest Elk Rabcat NextGen Quickfire Games Leander Evolution Gaming 2 By 2 Gaming Big Time Gaming Playson Pragmatic Play Push Gaming Red Tiger Aristocrat Relax Gaming BluePrint Gaming Nolimit City Booming Games Bally Wulff Old Skool Studios Just For the Win Gamomat Oryx Gaming Foxium Iron Dog Studio Probability Jones Scientific Games Wazdan Skillzzgaming Lightning Box Northernlights Revolver Gaming 4theplayer.com

Live casino games

Our live casino section is powered by leading software game providers Evolution Gaming and NetEnt. You can only expect to find the best live dealer games in the industry.

Amongst some of the most popular titles, there is Live Blackjack, Live Roulette, Live Three Card Poker, Caribbean Stud Poker, Casino Hold’em and Super Sic Bo. There are plenty of variations to shake things up and to suit a variety of bankrolls.

For players who want to experience a different kind of gambling, you can try Lightning Roulette, Dream Catcher and Deal or No Deal Live. These games are led by presenters, and since they are live-streamed, it will feel as if you are participating in a TV show.

Live game information

Total number of live casino games: 40

Live game suppliers

NetEnt Evolution Gaming

Safe gambling – is Voodoodreams casino safe?

Gaming is meant to be fun and entertaining. It is not always possible to win, and there is always a risk of losing when you are gambling online.

We have created the following responsible gaming tools to help players keep track of their gambling:

Should you require professional assistance, you can reach out to charities including GambleAware, GamCare and GamblersAnonymous.

We also recommend you limit access to gambling sites, by installing blocking filters such as Betfilter and Gamblock.

Support

Our friendly customer support team is available around the clock, seven days a week. If you require assistance or have questions, you can easily get in touch via live chat or email.

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Casino tester's comment: Charlie Stamp

Casino tested

I wanted to contact support about the error I was getting when I tried to make a withdrawal. I clicked on the ‘Help’ tab on the side menu, but it informed me that live chat was offline. This was 5 pm, and it didn’t say when the service would be back online. There was a box to enter a message, so I did this, hit submit and waited for a response.

I got a reply in just under 5 hours which told me that I needed to cancel my bonus before I could withdraw my real cash balance, but they didn’t say how. I tried again with the live chat and had better success when I got a reply within 10 seconds of starting a new chat. The agent was pretty responsive but got the bonus balance amount wrong, and I had to send them a screenshot to prove this. Once we’d established the right amount, they did cancel the bonus right away so I could then make a withdrawal. Overall, the help I received didn’t fill me with confidence, and the lack of live chat available during the day is a big minus for me.

Site languages

English, Finnish, Swedish, German, Norwegian

Email support languages

English, Finnish, Swedish, German, Norwegian

Live support languages

English, Finnish, Swedish, German, Norwegian

Phone support languages

-

KYC & Documents

We are required by law to verify your age and identity. In the case, that we are unable to verify your information automatically, you’ll be asked to send in the following documents:

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Casino tester's comment: Charlie Stamp

Casino tested

The first time I tried to deposit after signing up at VoodooDreams, I got a pop-up message informing me that I needed to verify my account before I could proceed. The message was specifically asking me to ‘submit a proof of identity and a proof of address to verify my account details’. I clicked the link which said ‘Continue to Upload Documents’ which took me to the main verification page. There were 2 boxes on display, one for the proof of address and one for the proof of identity, both with an ‘Upload’ button to submit the documents.

I didn’t hear anything from the casino for a few days, so I decided to log back in and chase them up. However, once I logged in again, I got no pop-ups about verification so decided to try and make a deposit. This went through, meaning that my account was now fully verified. I double-checked my email and spam folders, but I’d got nothing to update me about the verification being complete. This is a totally ridiculous approach from the casino as I might never have come back and they would have lost a new player. Because of the lack of notification, I can’t say how long the verification process actually took. All I know is that it was less than 3 days!

Things got worse when I attempted to make a withdrawal as I got another notification asking me to provide further proof of ID and payment. For this, they wanted an image of me from the waist up holding my ID (Driving Licence) with my full arm in view. This is the most specific ID proof request I’ve ever had, and it seemed a little extreme to me. They also required a bank card image but were specific about showing the first 6 digits and last 4 digits of the card number, again, bizarrely specific when most casinos want only 4 digits from either end showing.

This time around, full verification took over 5 days to process, which was a massive frustration and delayed my withdrawal by over a week. I found the instructions clear enough but the process was slow despite me sending the required docs on a Monday.

Banking

You can make deposits and request withdrawals via one of the following banking methods:

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Casino tester's comment: Charlie Stamp

Casino tested

After confirming my casino account via email, I landed on the deposit page which displayed a simple 1-page form. I filled in my card details and the payment method automatically updated itself to Mastercard Debit. I hit ‘Deposit’ and then got a message reminding me that I was about to deposit without claiming a bonus. This was strange as I didn’t see any way to claim a bonus up until this moment. I clicked on ‘Claim Bonus’ and landed back on the Promotions page with my deposit’s attempt being cancelled. At this point, I got locked out of my account for a while until the verification process was complete. I’m not sure why the site let me get to the verge of depositing before this process kicked in and I found it pretty bloody annoying.

Coming back once my account was verified, I completed the form as before, making sure to have claimed the welcome bonus first. At no point during the deposit was there any indication of any additional fees, and yet once I’d hit ‘Deposit’ and my payment had gone through I got a notification that I’d been charged £41 in total to cover a £1 fee applied by the casino. I find this unacceptable in 2 ways. Firstly, the lack of warning has got to be illegal, anyone should always know what they are going to be charged before confirming a transaction wherever it is. Secondly, the fee is charged on top of the deposit amount and not taken from it. I would expect to still be charged £40 but have the fee deducted from that, making my actual deposit £39. To add this on top is very shady behaviour in my book.

When it came to claiming my winnings, things didn’t get any easier. I went to the ‘Withdraw’ page of my account and entered my full real cash balance to claim it. My card details were already saved, so I only had to click on the Withdraw button. When I did this an error box appeared, asking me to ensure that all details were correct. There wasn’t really anything here to be incorrect, so I contacted support to help investigate the issue. They replied saying that I needed to cancel my bonus before I could make a withdrawal. This was pretty annoying as most casinos I’ve played at do this automatically when I’ve requested a withdrawal.

Once I had got a casino support agent to cancel my bonus balance, I was able to make a withdrawal, or so I thought. After checking over the details and hitting the ‘Withdraw’ button, I got a message saying that my request was now pending. Despite this, I had no pending withdrawals showing, which was a massive concern. I checked my emails only to find out that further account verification was required.

After a delay of another 5 days for this to happen, my withdrawal was finally approved and the funds instantly hit my bank account. I’m hoping now that everything is verified that withdrawals will be much quicker although the casino did warn that any change of payment provider could result in more checks.

Depositing methods

Mastercard Visa Skrill NETELLER Trustly Paysafecard Zimpler PayPal

Withdrawal methods

Mastercard Visa Skrill NETELLER Trustly PayPal

Withdrawal times

Mastercard 2-4 working days, Visa 2-4 working days, Skrill 0-1 working days, NETELLER 0-1 working days, Trustly 0-1 working days


Casino tester's profile

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Charlie Stamp

Charlie Stamp

Charlie Stamp is an expert casino reviewer for Bojoko. He’s currently busy giving his honest opinion on every single online casino out there so you can make much better gaming decisions.

Charlie has worked in the online gaming industry for over 3 years and joined the Bojoko team in early 2020. He writes regular casino reviews and content which delve into all the nitty-gritty details that players want to know. By testing out the deposits, withdrawals and speed of each online casino he gives players a no-holds-barred review and honest ratings.

Charlie loves to use simple and clear language to get his point across, always writing in a way that’s easy for anyone to understand. He realises that the world of online casinos can be pretty confusing and aims to demystify it through his content at Bojoko.

Before joining in the fun of the iGaming industry in 2017, Charlie worked in the tourism sector in his native London. This is where he honed his skills in communicating complex stuff in a simple way to make them accessible to everyone!

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First deposit bonus: 100%/£50 + 50 FS

Wagering: 30x (D+B)

Bonus code: -

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