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Duelz casino review (UK)

Added by Duelz. Information last updated:

100%/£100 + 100 FS

1st deposit bonus

  • 1st deposit bonus 100%/£100 + 100 FS
  • Bonus code -
  • Wagering 30x (D+B)
  • Forfeitable Yes
  • No deposit bonus -
  • Special bonus No
Claim bonus »

United Kingdom

License

  • Minimum deposit£20
  • Launched 09/2018
  • Platform Independent / No platform
  • Currency£
  • LanguageEnglish, Finnish
  • Requires registrationYes
  • Live casinoYes
  • VIP programNo
  • Live chatYes
  • Sports bettingNo
-

User rating

3.4

Tester rating

  • Appearance & usability
  • Bonuses
  • Games
  • Mobile
  • Customer support
  • Banking
Mastercard Visa Skrill Trustly +4
Mastercard Visa Skrill Trustly +2
NetEnt Microgaming Yggdrasil Play'n GO +12
NetEnt Microgaming Yggdrasil Play'n GO +12
Evolution Gaming

Have you ever dreamed that online casinos could be more like video games? We did and that is why we wanted to make that dream into a reality. By combining these two styles of gaming, we came up with Duelz Casino.

Duelz is not your everyday online casino. We do have all the popular slots and table games, but we operate a bit differently:

Duelz also offers the more traditional casino experience. We have a large selection of games that has something for everyone. You can play like you do elsewhere, but you get more out of the games and earn prizes by trying the extra features.

Speaking of prizes, Duelz gives every player a weekly 10% cashback every friday. Get more bonuses by playing and beating the other players.

Our casino is built mobile first, so you can be sure that it works perfectly on every device. Duelz goes with you wherever you go.

We are licensed by United Kingdom Gambling Commission and follow the strict rules and regulations for safe and responsible gambling.

Avatar

Casino tester's comment Melanie Hart

Casino tested

Duelz Casino is trying to bring something different to the mix when it comes to online casinos. The theme, complete with animated background, will make a nice change from the usual casinos. But it eventually made my laptop (a 2020 MacBook Air) overheat and constantly use the fan. The background music too might be magical but when I learnt I couldn’t turn it off it quickly changed to annoying.

At first glance, things look good and like a breath of fresh air, but the more I spent on the site the more my laptop was crying out for help. The casino itself is very demanding on your processor (be it laptop or mobile device). There are also some cheeky deposit fees (although no withdrawal ones). But probably the biggest downfall here is that the live chat isn’t really of any help. When I spoke to them about my bonus, the customer agent had no idea what to do.

Having said that, I did have an amazing time here. Probably because I kept on getting some really good wins. My £400 withdrawal was sent to my bank account within hours! Yet, I doubt I would ever step foot at Duelz Casino again. I admire them for trying to offer something different to players, but I don’t think innovation should come at the cost of user experience.

Pros

  • Refreshing theme complete with player avatars
  • The casino offers exclusive duels where players can win freebies and real money
  • Lightning-fast withdrawals (when verified)

Cons

  • Hidden deposit fees
  • The animated background is heavy on the processor
  • Support isn’t of much help

Overall rating:

3.4

New players are greeted with a nice welcome bonus. You get up to £100 of match bonus and 100 free spins.

You get your bonus when you make your first deposit on Duelz.

  • 100% deposit bonus up to £100 and 100 free spins

Free Spins are given to you in batches of 20 spins and are for Book of Dead. You get the first batch when you deposit and the rest in the next four days.

Avatar

Casino tester's comment Melanie Hart

Casino tested

Whilst depositing is straightforward, claiming your bonus isn’t as much. First up, I went to my bonus section and read through the bonus details, I then went to deposit and only after I finalised my deposit did the system tell me that I deposited without using a bonus.

I contacted customer care and the rep had no idea what to do. After wasting 30 mins on live chat he said he would forward my request to another department who would get in touch via email. I never received an email and with a heavy heart I gave up on the welcome bonus. The last thing I wanted was to spend yet another 30 minutes on their live chat.

As a welcome bonus, on paper, it is a standard one that offers a match bonus and a good amount of free spins on Book of Dead. The free spins are claimed in chunks over 20 days so that takes away from the excitement. The 30x wagering requirement for both bonus money and money won from free spins is also on a level with industry standards, and quite doable. But we are seeing a lot more casinos offering wager-free spins, so that is something you might want to consider.

Duelz also offers a 10% cashback on losses every Friday. This comes with no strings attached and is quite attractive as an offer.

They also have an internal league system - aptly called Duels - that is a 1v1 duel against an opponent using a single payline slot mechanic. You bet your own money and you get to win if you manage to make any combinations. Depending on how you do, you are then placed on a leaderboard that pays out daily, weekly and monthly.

First deposit bonus code

You don't need a bonus code to claim Duelz's first deposit bonus.

Significant terms and conditions

  • 18+ new players only.
  • Minimum deposit: £20.
  • Max bet with an active bonus: £2.
  • Wagering requirement: 30x deposit + bonus.
  • Max redeemable from welcome bonus: £500.
  • Max Free Spins winnings: £100.
  • Free Spins wagering requirement: 45x.
  • Free Spins expire after 3 days.
  • Some games may not be played with a bonus.

Full terms and apply.

Extra and no deposit spins

VIP / Special promotions

We wanted to give back to our players, so we decided to be literal here and offer a cashback deal for everyone.

Every friday you get 10% cashback offer from your previous week's net spend. All games are counted for the cashback offer and the minimum you can receive is £0.10.

We have a massive selection of different casino games. On Duelz, you get to play slots, table games and live casino games.

You get to enjoy games from the most popular developers in the world. We have Play'n GO, NetEnt, Pragmatic Play, Big Time Gaming and Microgaming just to name a few. Our live games are courtesy of Evolution.

Players here on Duelz love new games. Many slots in our popular games list are new releases, but there are some classics in there as well. Games like Starburst and Book of Dead get played a lot. You can also find some of the greatest jackpot games on Duelz, like Mega Moolah, Mega Fortune and Sisters of Oz WowPot. Our table games section has all the traditional games available, like roulette, blackjack and baccarat.

The game selection is divided into multiple categories. They will help you browse through our games and find what you are looking for. Maybe you'd like to play a game set in ancient Egypt, or maybe want a game that has sticky wilds, or how about a Megaways game? All of these are categories you can use to find the right game.

Avatar

Casino tester's comment Melanie Hart

Casino tested

Slot-wise there is a nice selection of games to choose from here. There is an interesting choice of categories side by side the usual ‘new’, ‘top picks’, ‘megaways’, etc. The problem is that I wasn’t able to access these on desktop as I couldn’t scroll sideways.

A search bar is also available and it will bring up any slots matching the word you are using. However, you cannot search via provider which is a real shame. There is a vast choice of slots and sometimes I just want to browse through the provider’s offerings.

I started out playing their Dual game. I went through the tutorial that seemed easy enough but once I started playing with my own money the game wasn’t all that easy. I still managed to get a few good wins and won a neat £10 from the whole thing. But it was the slots I really wanted to try my hand at. Since they have the whole Yggdrasil catalogue I went with one of my favourites: Vikings Go Berzerk. Unfortunately, when I clicked on the game there was an error loading it. However, other Yggdrasil games were fine so instead, I had a go at Easter Islands 2. And good thing I did, as after a streak of bad spins I managed to hit a 600x win.

Since I had such a good run, I thought to try my hand at something super volatile. No Limit games are my go-to when I feel in this mood. I loaded up the game but whenever I spun the reels I could hear the sound effects and the spin would happen after. Clearly, my laptop wasn’t having a good time with the heavy No Limit games combined with the casino’s animated background.

Live casino games are also available and provided by Evolution. However, the selection here is somewhat strange. There is a small selection of the usual BlackJack, Roulette and Baccarat games together with some other live table games. Then there are the popular live game shows: Lightning Roulette, Crazy Time and the new Gonzo’s Treasure Hunt. That’s about it. It’s a strange mix of options from the vast Evolution catalogue.

Desktop game information

Total number of desktop games: 1500
Total number of desktop slots: 1450
Total number of desktop table games: 30
Total number of desktop jackpot games: 44

Desktop game providers

NetEnt Microgaming Yggdrasil Play'n GO Quickspin Elk Evolution Gaming Big Time Gaming Pragmatic Play Push Gaming Red Tiger Relax Gaming BluePrint Gaming Gamomat Scientific Games Swintt

Duelz is a mobile casino at heart and was built mobile first. This means that absolutely everything is designed to work on all mobile devices.

Our site is very responsive and can adapt to any phone or tablet, no matter what the screen size or who made it. You don't even need to download any apps to play. Our games run right in your browser for easy access.

Duelz goes with you right there in your pocket. As long as you can connect to the Internet, you can play at Duelz.

Avatar

Casino tester's comment Melanie Hart

Casino tested

The casino behaved a lot better when I accessed it through the Chrome app of an iOS device. It was slightly faster than desktop and to my surprise, I found you could also turn the sound off. Games loaded quicker as well although, when I was playing Infectious xWays my phone went really hot. So whilst the game (which is very graphics-intensive) didn’t get stuck as it did on desktop, it did make my phone’s processor burn up. Even when I played less intensive games my phone was getting quite warm, and this also means it can be a drain on a player’s battery too.

Mobile game information

Total number of mobile games: 1500
Total number of mobile slots: 1450
Total number of mobile table games: 30
Total number of mobile jackpot games: 44

Mobile game providers

NetEnt Microgaming Yggdrasil Play'n GO Quickspin Elk Evolution Gaming Big Time Gaming Pragmatic Play Push Gaming Red Tiger Relax Gaming BluePrint Gaming Gamomat Scientific Games Swintt

Duelz has a wide selection of live games from the industry leading developer Evolution. Sit down at a table to play different roulettes, blackjacks or baccarats. We also have something completely different in the form of Crazy Time, a wheel of fortune live game.

Live casino games are broadcasted directly from Evolution's own game studio. Sit at the same table with players from around the world and feel the brick-and-mortar experience in your own home.

Live game information

Total number of live casino games: 38

Live game suppliers

Evolution Gaming

We here on Duelz take responsible gambling very seriously and do all we can to help you.

We give all the tools needed for our players to control their own gambling. We want to be a part of the solution and help those who need it. Here are the tools you can use:

  • Loss limit
  • Deposit limit
  • Wagering limit
  • Session limit
  • Close account
  • Timer
  • Reality Check
  • Self assessment
  • Time-Outs
  • Self-Exclusion
  • Gamstop Multi-Operator Self-exclusion

We also provide quick access to external services that provide help for problem gamblers. Gamble Aware, GamCare and Gamblers Anonymous are there for you even if you just need a little help or want to talk to someone about your gambling.

We have an amazing support team that are here to help you if you ever have any questions. Feel free to contact our customer support via live chat or email to get fast help and answers.

Avatar

Casino tester's comment Melanie Hart

Casino tested

I got in touch with support to try and get my welcome bonus.

As soon as I started the chat the agent asked for my phone number, date of birth and email address even though I was logged in. This already started ringing alarm bells as it shows that they do not have in-house support. The support rep was courteous but they were so slow, especially considering this is a straightforward bonus question. After 30 minutes of waiting the agent couldn’t help and told me they will inform the relevant department.

Live chat is available but that’s about it. I couldn’t find any more information about the times this is live. I couldn’t even find any general FAQs for self-help or even an email where you can send your queries to.

Site languages

English, Finnish, German, Norwegian, Japanese

Email support languages

English, Finnish

Live support languages

English, Finnish

Phone support languages

-

We follow the legal requirements to the letter and thus, we need to know about you. We are required to identify all of our players, and make sure that they are of legal age to gamble.

Some information we are able to collect automatically, but for what we can't, we will ask you to provide documentation as proof. If asked, you are required to provide:

  • Proof of identity - ID, passport or other official idenfication method
  • Proof of address - utility bill or other such document
  • Proof of deposit - Picture of credit card, screenshot of online bank, etc.
Avatar

Casino tester's comment Melanie Hart

Casino tested

Creating the account was easy. I first entered my email and preferred password. Then my mobile number was followed by my name and address. After that, I needed to confirm my passport country and date of birth, and then choose my preferred currency. These are the usual details but the way it was done felt gamified. The interface is clean and responsive. My account was created within minutes and I was ready to explore Duelz.

At the same time, I received an email welcoming to the casino and explaining the kind of documentation they would need to verify my account together with instructions on how to do this. Without hesitation, I went ahead and submitted proof of ID, proof of address and proof of payment card ownership.

The verification page is found when clicking on the avatar found on the top-left side. It is easy to upload the different documents but I found there was no way of telling if these were successfully uploaded. A day later I received an email - in my junk folder - letting me know the proof of ID and proof of address had passed verification but I had the wrong numbers blanked out on my card. I resent the information and my account was verified a day later.

Duelz has a wide array of deposit and withdrawal methods available for our players. Some methods are available only for players in certain countries. Pick your favourite and enjoy gaming.

The minimum deposit is £20 and the minimum withdrawal is also £20.

Avatar

Casino tester's comment Melanie Hart

Casino tested

There are different deposit methods available at Duelz. In this instance, I deposited £40 using a debit card. The process was simple although I don’t like that there is no mention of the bonus anywhere. I thought this would automatically be assigned but it wasn’t and I’m still none the wiser about how to go about receiving the welcome bonus. I am sure I clicked on ‘claim’ but I think I refreshed and this might have messed up the process.

Apart from this, there is a £1 fee when depositing. This was a complete surprise and was only mentioned after the deposit was complete.

Weirdly enough there were no withdrawal charges. But I did have a little shock when I completed my withdrawal. I inserted the amount and chose the method and clicked withdraw only for the system to take me back to the lobby with my balance at £0. Thankfully, the withdrawal information can be found when clicking the avatar and going to ‘pending withdrawals.’ To my surprise, the money was in my account the next day, around 12 hours later.

Depositing methods

Mastercard Visa Skrill Trustly Paysafecard Euteller Zimpler PayPal

Withdrawal methods

Mastercard Visa Skrill Trustly Euteller PayPal

Withdrawal times

Mastercard 2-4 working days, Visa 2-4 working days, Skrill 0-1 working days, Trustly 0-1 working days, Euteller 0-1 working days


Casino tester's profile

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Melanie Hart

Melanie Hart

Mel has been writing for the past decade covering anything tech from software to gaming. Poker is her card game of choice, and she does enjoy feature-rich slots, but her real passion is competitive FPS games.

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First deposit bonus: 100%/£100 + 100 FS

Wagering: 30x (D+B)

Bonus code: -

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