Duelz Casino Review

By Ville Saari Updated:

Duelz Casino review takes a look at the slots, promotions, no deposit bonus, support live chat and withdrawal time.

1st deposit bonus 100%/£100 + 100 bonus spins
Bonus code: -
Minimum deposit for bonus £20
Extra 1st deposit bonus info
Wagering requirements (bonus money) 30x (D+B)
Wagering requirements (bonus spins) 30x
Maximum bet for wagering £2
Maximum cash out £500
Basic information
Launch date 09/2018
Minimum deposit £10
Platform SuprPlay Limited
Sports betting No
Live casino Yes
Bingo No
Visa
Mastercard
PayPal
Pay by Mobile
Trustly
Skrill
NETELLER
MuchBetter
Paysafecard
+2
Play here » 18+ new players only. Minimum deposit: £20. Max bet with an active bonus: £2. Wagering requirement: 30x deposit + bonus. Max redeemable from welcome bonus: £500. Max Bonus Spins winnings: £100. Bonus Spins wagering requirement: 45x. Bonus Spins expire after 3 days. Some games may not be played with a bonus. Full terms and Bonus terms apply. GambleAware.org.

What Duelz Casino Looks Like

When you hop on to Duelz on your phone, this is what the casino will look like.

screenshot
screenshot
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Summary

Duelz is a unique, mobile-first online casino that focuses on quests, targets and PvP games. The original idea was to have players duel each other by playing slots, and that is still the core of this casino.

Bojoko rating This review was made independently by Bojoko’s casino experts. Rating score is based on both quantitative and qualitative factors. The review method is uniform for all casinos affiliated with Bojoko, so you can easily compare this casino with other brands.

3.8

Bonuses

Banking

Games

Support

Usability

Player rating

5

Pros:

Unique concept
Very mobile-friendly
Fast and easy to use
Fast withdrawals

Cons:

User-interface is poor on desktop
Games are too focused on slots
Bonus terms are strict

Deposit Methods

Mastercard Visa Skrill NETELLER Trustly Paysafecard PayPal Payz MuchBetter Pay by Mobile Fonix

Withdrawal Methods

Mastercard Visa Wire transfer Skrill NETELLER Trustly Paysafecard PayPal MuchBetter

Duelz Casino Overview

Have you ever dreamed that online casinos could be more like video games? The creators of Duelz did, and that is why they wanted to make that dream into a reality. By combining these two styles of gaming, they came up with Duelz Casino.

Duelz Casino is trying to bring something different to the mix when it comes to online casinos. The theme, complete with an animated background, will make a nice change from the usual casinos. But all these visuals do take a toll on older hardware.

At first glance, things look good and like a breath of fresh air, but the more I spent on the site the more my laptop was crying out for help. The casino itself is very demanding on your processor (be it a laptop or mobile device).

Duelz is not your everyday online casino. They do have all the popular slots and table games, but operate a bit differently:

Duelz also offers a more traditional casino experience. They have a large selection of games that have something for everyone. You can play like you do elsewhere, but you get more out of the games and earn prizes by trying the extra features.

Duelz Casino is built mobile-first, so you can be sure that it works perfectly on every device. Duelz goes with you wherever you go.

Duelz Casino is licensed by the United Kingdom Gambling Commission and follows strict rules and regulations for safe and responsible gambling. There are also some cheeky deposit fees (although no withdrawal ones). But probably the biggest downfall here is that the live chat isn't really of any help. When I spoke to them about my bonus, the customer agent had no idea what to do.

Having said that, I did have an amazing time here. I admire them for trying to offer something different to players, but I don't think innovation should come at the cost of user experience.

play on Duelz »

Duelz Casino Bonus

New players are greeted with a nice welcome bonus. You get your bonus when you make your first deposit on Duelz.

Bonus Spins are given to you in batches of 20 spins and are for Book of Dead. You get the first batch when you deposit and the rest in the next four days.

The 30x wagering requirement for both bonus money and the deposit it came from is way above the industry standards. This is the reason why I didn't end up liking the offer. If you want something a bit easier, check out our latest welcome bonuses page.

Whilst depositing is straightforward, claiming your bonus isn't as much. First up, I went to my bonus section and read through the bonus details, I then went to deposit, and only after I finalised my deposit did the system tell me that I deposited without using a bonus.

I contacted customer care, and the rep had no idea what to do. After wasting 30 mins on live chat, he said he would forward my request to another department who would get in touch via email. I never received an email, and with a heavy heart, I gave up on the welcome bonus. The last thing I wanted was to spend yet another 30 minutes on their live chat.

They also have an internal league system - aptly called Duels - that is a 1v1 duel against an opponent using a single payline slot mechanic. You bet your own money, and you get to win if you manage to make any combinations. Depending on how you do, you are then placed on a leaderboard that pays out daily, weekly and monthly. These slot tournaments are a nice change of pace.

Duelz Casino bonus offer banner

Significant terms: 18+ new players only. Minimum deposit: £20. Max bet with an active bonus: £2. Wagering requirement: 30x deposit + bonus. Max redeemable from welcome bonus: £500. Max Bonus Spins winnings: £100. Bonus Spins wagering requirement: 45x. Bonus Spins expire after 3 days. Some games may not be played with a bonus. Full terms and Bonus terms apply. GambleAware.org.

VIP / Special Promotions - Fridays Are for Cashbacks

Duelz likes to keep their players happy. One way they accomplish this is by providing all players with a continuous cashback offer. You get 10% back every friday.

Compare Duelz Casino Bonus

Duelz Casino offers a welcome bonus that matches the average UK welcome bonus on all fronts. New players can receive a 100% bonus of up to £100, plus 100 spins. This aligns with the average in the UK for bonus size, bonus cash amounts, and the number of spins.

Behind the scenes, the Duelz Casino bonus is not in line with the industry standards. This is due to the wagering requirement, which is 30x for both deposit and bonus money. The average sign up offer comes with 35x wagering, so Duelz has stricter than average wagering.

Have a welcome bonus duel with Duelz and the casino of your choice using our casino bonus comparison tool below. Click the magnifying glass icon to switch the compared site and compare the welcome bonuses.

Bojoko rating 3.8
1st deposit bonus 100%/£100 + 100 bonus spins
No deposit bonus -
Min. deposit £20
Wag. req. (bonus) 30x (D+B)
Wag. req. (spins) 30x
Max cash out £500
Bojoko rating 3.6
1st deposit bonus 200%/£300 + 100 bonus spins + 40 tickets
No deposit bonus -
Min. deposit £20
Wag. req. (bonus) 40x (D+B)
Wag. req. (spins) 1x
Max cash out 7x deposit

Game Suppliers

Duelz has a solid foundation of games and some quite popular providers listed. You get to enjoy games from NetEnt, Play'n GO, Yggdrasil and Pragmatic Play just to name a few.

NetEnt Microgaming Yggdrasil Play'n GO Quickspin Elk Studios Evolution Gaming
NetEnt Microgaming Yggdrasil Play'n GO Quickspin Elk Studios Evolution Gaming
Evolution Gaming

Duelz has a massive selection of different casino games. On Duelz, you get to play slots, table games and live casino games. Even with all of these available, it is still quite clear that this is a slot casino through and through.

You get to enjoy games from the most popular developers in the world. Play'n GO, NetEnt, Pragmatic Play, Big Time Gaming and Microgaming are just the tip of the iceberg.

Slot-wise, there is a nice selection of games to choose from here. There is an interesting choice of categories side by side with the usual ‘new', ‘top picks', ‘megaways', etc. They used to have issues with the desktop usability, but those problems have now been fixed, and the categories work correctly.

A search bar is also available, and it will bring up any slots matching the word you are using. However, you cannot search via provider, which is a real shame. There is a vast choice of slots and sometimes I just want to browse through the provider's offerings.

Players on Duelz love new games. Many slots in the popular games list are new releases, but there are some classics in there as well. Games like Starburst and Book of Dead get played a lot. You can also find some of the greatest jackpot games on Duelz, like Mega Moolah, Mega Fortune and Sisters of Oz WowPot. Our table games section has all the traditional games available, like roulette, blackjack and baccarat.

The game selection is divided into multiple categories. Those will help you browse through our games and find what you are looking for. Maybe you'd like to play a game set in ancient Egypt, or maybe want a game that has sticky wilds, or how about a Megaways game? All of these are categories you can use to find the right game.

Desktop Game Information

  • Games: 1800
  • Slots: 1700
  • Table games: 30
  • Jackpot games: 30
  • Crash games: 3

The number of games is an approximation at the time of writing the review. The numbers may change when new providers are included and new games are added.

Duelz has a wide selection of live games from the industry leading developer Evolution. Sit down at a table to play different roulettes, blackjacks or baccarats. They also have something completely different in the form of Crazy Time, a wheel of fortune live game.

Live casino games are broadcasted directly from Evolution's own game studio. Sit at the same table with players from around the world and feel the brick-and-mortar experience in your own home.

Live Game Information

  • Total number of live casino games: 50

The number of games is an approximation at the time of writing the review. The numbers may change when new providers are included and new games are added.

Duelz is a mobile casino at heart and was built mobile first. This means that absolutely everything is designed to work on all mobile devices.

The site is very responsive and can adapt to any phone or tablet, no matter what the screen size or who made it. You don't even need to download any apps to play. The games run right in your browser for easy access.

Duelz goes with you right there in your pocket. As long as you can connect to the Internet, you can play at Duelz.

The casino behaved a lot better when I accessed it through the Chrome app of an iOS device. It was slightly faster than on desktop, and to my surprise, I found you could also turn the sound off.

Games loaded quicker as well, although, when I was playing Infectious xWays, my phone went really hot. So whilst the game (which is very graphics-intensive) didn't get stuck as it did on desktop, it did make my phone's processor burn up. Even when I played less intensive games, my phone was getting quite warm, and this also means it can be a drain on a player's battery too.

Duelz has a wide array of deposit and withdrawal methods available for our players.

The minimum deposit is £10 or £20, depending on the chosen method. The minimum withdrawal is £20 across the board.

There is a £1 fee when depositing. This was a complete surprise and was only mentioned after the deposit was complete.

Payment method Min deposit Min withdrawal Possible fees
Visa £20 £20 -
Mastercard £20 £20 -
Trustly £10 £20 -
Payz £20 -
PayPal £20 £20 -
Paysafecard £20 -
Neteller £20 £20 -
Skrill £20 £20 -
MuchBetter £20 £20 -
Pay by mobile / Fonix £10 -

I deposited £40 using a debit card. The process was straightforward, although I don't like that there is no mention of the bonus anywhere. I thought this would automatically be assigned, but it wasn't, and I'm still none the wiser about how to go about receiving the welcome bonus. I am sure I clicked on ‘claim', but I think I refreshed, and this might have messed up the process.

There are no withdrawal fees, but do note, that there may be a charge if you don't wager your deposits properly. If you haven't wagered it at least once, you will be charged 5% of the requested withdrawal amount or 5 GBP whichever is higher.

Duelz Casino plays it safe when dealing with withdrawal requests. They state that the requests are processed within 24 hours. However, in most cases, they are significantly faster.

After your request has been verified, the withdrawal method will determine when the funds are in your hands.

Here are the estimated transfer speeds.

  • Mastercard: 2-4 working days
  • Visa: 2-4 working days
  • Skrill: 0-1 working days
  • Neteller: 0-1 working days
  • MuchBetter: 0-1 working days
  • Trustly: 0-1 working days
  • Paysafecard: 0-1 working days
  • PayPal: 0-1 working days

Duelz has a customer support team that is ready to help you if you ever have any questions. Feel free to contact customer support via live chat or email to get fast help and answers.

I got in touch with support to try and get my welcome bonus.

As soon as I started the chat, the agent asked for my phone number, date of birth and email address, even though I was logged in. This started ringing alarm bells as it shows that they do not have in-house support. The support rep was courteous, but they were so slow, especially considering this is a straightforward bonus question. After 30 minutes of waiting, the agent couldn't help and told me they would inform the relevant department.

Live chat is available, but only if you are logged in. This is one thing I personally really dislike. They really don't want people bothering their customer support.

  • Email support: ✅
  • Live support:
  • Phone support: ❌

Duelz follows the legal requirements to the letter and thus, they need to know about you. The casino is required to identify all of their players and make sure that they are of legal age to gamble.

Some information they are able to verify automatically, but for what they can't, they will ask you to provide documentation as proof. If asked, you are required to provide:

  • Proof of identity - ID, passport or other official identification method
  • Proof of address - utility bill or other such document
  • Proof of deposit - Picture of credit card, a screenshot from an online bank, etc.

Safety is a key feature of Duelz, so you don't have to worry and can focus on the games.

They start by having a UKGC license and following their regulations to the letter. They also use modern encryption to keep your information safe.

Duelz takes responsible gambling very seriously and do all they can to help you.

They give all the tools needed for players to control their own gambling. They want to be a part of the solution and help those who need it. Here are the tools you can use:

  • Loss limit
  • Deposit limit
  • Wagering limit
  • Session limit
  • Close account
  • Timer
  • Reality Check
  • Self-assessment
  • Time-Outs
  • Self-Exclusion
  • Gamstop Multi-Operator Self-exclusion

Duelz also provides quick access to external services that provide help for problem gamblers. Gamble Aware, GamCare and Gamblers Anonymous are there for you even if you just need a little help or want to talk to someone about your gambling.

Duelz is a very unique casino experience, but it's not for everyone. If you want to try something different, here are some alternative casinos for you.

  • Casino Casino: Casino Casino is not just a fun name, it's a fun casino. Simple, easy and straightforward, this site is very good for beginners.
  • Lucky VIP: Lucky VIP is a casino with a feel of modern luxury. It's not your stale old casino but a clean and sleek experience with a lot to play.
  • Slotzo: Slotzo is all about the future of online gambling. Their futuristic design stands out and works surprisingly well on mobile devices.

FAQ

Dazzle Casino is owned and operated by SuprPlay Limited. They are a smaller company that only operates a few casinos, but all are very unique.

Duelz Casino is legit. It has a UKGC gambling license in the UK, and in Europe, operates with an MGA license.

Duelz usually pays out within 24 hours. They reserve 24 hours for processing the request, and almost all methods available are practically instantaneous.

About the Authors

cover
Ville Saari

Reviewed by:

Ville Saari
Ville is an industry veteran, who has written thousands of gambling-related reviews and articles since 2009. He is an IT engineer with a passion for game and strategy optimisation, and to teach the world to play better.

Methodology

This review was made independently by Bojoko’s casino expert. Rating score is based on both quantitative and qualitative factors: bonuses, game selection, payment methods, customer service and usability.

The review method is uniform for all casinos affiliated with Bojoko, so you can easily compare this casino with other brands.

See the full review methodology here.
cover
Lauri Hannelin

Reviewed by:

Lauri Hannelin
Lauri, a passionate casino enthusiast, embarked on his journey in the gambling industry in 2019. His career has spanned various facets of the iGaming world, from technical and commercial roles to innovative positions in online casino and sports betting companies. This diverse experience has not only deepened his understanding of the industry but also shaped him into an all-around expert in online casinos.

Methodology

This review was made independently by Bojoko’s casino expert. Rating score is based on both quantitative and qualitative factors: bonuses, game selection, payment methods, customer service and usability.

The review method is uniform for all casinos affiliated with Bojoko, so you can easily compare this casino with other brands.

See the full review methodology here.

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0/500
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Review by Pamkms
Good site, lots of bonus spins, easy to navigate and quick withdrawals

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