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32Red casino review (UK)

User checkmark This listing was updatedLast updated

150%/£150

1st deposit bonus

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  • Bonus code -
  • Wagering 50x (B)
  • Forfeitable Yes
  • No deposit bonus -
  • Special bonus No

United Kingdom

License

  • Minimum deposit£10
  • Currency£
  • LanguageEnglish, Japanese
  • Requires registrationYes
  • Live casinoYes
  • VIP programYes
  • Live chatYes
  • Sports bettingYes
-

User rating

-

Expert rating

  • Appearance & usability
  • Bonuses
  • Games
  • Mobile
  • Customer support
  • Banking
Mastercard Visa Wire transfer Skrill +5
Mastercard Visa Wire transfer Skrill +2
NetEnt Microgaming WMS (Williams Interactive) Evolution Gaming +2
NetEnt Microgaming WMS (Williams Interactive) Evolution Gaming +2
Evolution Gaming

Playing at an award-winning casino is always fun, but this isn’t to say that 32Red is without its flaws.

32Red Casino was launched back in 2002 and has grown in popularity ever since. They have established a solid reputation for their repertoire of games, promotional offers, all-round customer support and much more. Forming part of the Kindred Group, they have won various awards over the years for our strong expertise and experience.

The overall ease-of-use and slick design of the casino managed to catch my eye, with the use of 32Red’s bold red branding contrasting superbly with a largely white background and black font.

This at least provided a more immersive playing experience, while the site also excelled in terms of its customer service and mobile gameplay.

There are numerous gaming options for players who want access to the best games at the click of a button. From slot games to table games and live casino, 32Red Casino is the place to be.

With 24/7 award-winning customer service, great bonuses and promotions, efficient banking and fantastic mobile user experience, 32Red is definitely a casino worth a try.

32Red has created the ideal bonus for players who want both a match bonus and bonus spin. All new players are given a 150% bonus up to £150 on their first deposit.

This means, you will receive 1.5x your initial deposit amount as bonus money on top of your deposit. This will boost your bankroll nicely to start your journey at 32Red.

Follow these steps to claim your bonus:

  • Sign up for your new 32Red account
  • Opt in for bonus & make your 1st deposit
  • Make a deposit of £10 or more to claim your bonus
  • Receive your 150% bonus

In terms of value, this is a relatively generous offer that has minimal restrictions on how and where it can be used, while it can also be accessed with a minimum deposit of just £10.

The bonus is also added to your account almost immediately after you’ve processed your first deposit, allowing you to start playing straight away without ever having to chase up customer services!

I also like the fact that as players we’re guided carefully through the opt-in process during our registration and presented with different options that enable us to take control of the overall experience. 32Red also deploy ‘bonus reminders’ that reaffirm your obligations and allow you to review the T&Cs in detail when wagering with associated funds.

I was a little put off by the wagering requirements of 50x, which is comparatively high.

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First deposit bonus code

You don't need a bonus code to claim 32Red's first deposit bonus.

Significant terms and conditions

  • 18+. New UK players only.
  • Minimum deposit £10, debit card only.
  • Wagering requirement 50x (B).
  • Varying game contributions and max stake apply.
  • Bonus expires within 7 days of receipt.

Please gamble responsibly.

Full terms and bonus terms apply.

VIP / Special promotions

32Red wants to make sure that their players feel like royalty when playing at our casino. This is why they have created a dedicated VIP program. Playing games earns you VIP-points for every single pound you wager.

The Red Ruby Rewards program rewards you with generous offers and benefits tailored-made for you

Move up between Loyalty tiers as you earn more Red Rubies. Bigger and better prizes await you.

There are five tiers, each with their own benefits:

  • Bronze - 50 Red Rubies
  • Silver - 1,000 Red Rubies
  • Gold - 5,000 Red Rubies
  • Platinum - 10,000 Red Rubies
  • Club Rouge - Invitation Only

With over 1,200 casino games on offer, there is bound to be something to pique your interest. You can enjoy a range of gaming options, including slot games, table games, jackpots and much more.

32Red has roped in the help of software game powerhouses, such as NetEnt, Microgaming and Evolution Gaming, to supply them with games of the highest caliber.

Amongst some of the most popular titles, there is Rainbow Riches, Gonzo's Quest, Starburst, Immortal Romance and Deal or No Deal.

To make browsing through the numerous games easy, they have added useful categories. These include New, Megaways and 243 Ways to Win and on the Box.

On the right-hand side of this menu there’s also a search bar, which lets you seek out your favourite games and specific titles within a couple of clicks. 32Red has also kindly organised its most popular titles into key categories on the homepage, allowing you to automatically refine your search to new, featured and progressive jackpot games as required.

For players who prefer table games, there is Blackjack, Baccarat and Roulette.

As for load times, these are generally a little slower than some of the best online casinos, with HTML5 games like Rainbow Riches taking up to 10 seconds to load fully on average.

Desktop game information

Games 1420
Slots 1300
Table games 44
Jackpot games 50

Desktop game providers

NetEnt Microgaming WMS (Williams Interactive) Evolution Gaming Big Time Gaming Slingo

32Red Casino gives you the opportunity to play mobile casino games on the go, whenever and wherever you are. Their mobile casino site has been optimised for smaller screens, so you can enjoy a seamless experience without compromising on quality.

You only need to input the address into your smartphone or tablet web browser to get started. You can access more than 1,400 mobile casino games.

32Red mobile app

Alternatively, you can also download the 32Red mobile app straight onto your phone. The 32Red app is available for both Android and iOS systems.

I accessed 32Red’s mobile casino through both the safari web browser and the native iOS app, and can honestly say that both of these channels were easy to navigate.

Some of the horizontal menus have been cleverly changed to drop-down alternatives, of course, while the game selection remains vast across all verticals.

In most instances, 32Red’s mobile slot games tended to load quicker than through a desktop device, and I experienced no issues at all when playing on my iPhone.

Mobile game information

Games 1400
Slots 1300
Table games 44
Jackpot games 50

Mobile game providers

NetEnt Microgaming WMS (Williams Interactive) Evolution Gaming Big Time Gaming Slingo

If you want to boost your gambling experience twofold, the Live Casino section gives you the opportunity to interact with the dealer and other players. 32Red live dealer section brings you as close as possible to playing at a real casino as possible without having to leave home.

You can enjoy games such as Dream Catcher, Lightning Roulette, Texas Hold'em, Live Roulette, Live Blackjack and Caribbean Stud Poker. This interactive experience is available 24/7.

Live game information

Total number of live casino games: 49

Live game suppliers

Evolution Gaming

As a licensed online casino, they have a responsibility to you and to ensure that you have a safe experience at 32Red. By ensuring that the product is not aimed at anyone under 18, and working with GamSafe, they have created tools to help curb off problem gambling:

  • Set Limits
  • Session Reminders
  • Account Exclusion

The customer support team is also available to help players by providing support and advice when it comes to problem gambling.

For professional advice, it is recommended that you seek assistance from charities, such as GamCare, Gam-Anon, Gamblers Anonymous and the Samaritans.

Alternatively, you can avail yourself to tools, such as Gamban and Betfilter to block gambling sites.

32Red prides itself on offering 24/7 customer support to its players, and I have to say that the ‘Live Chat’ feature provided a swift resolution to my first query about viable deposit methods.

32Red customer support team is always available to answer any questions or queries you might have. Their team is well-trained in solving problems and answering questions. Whether you have a question about deposits, bonuses or games, they are available via live chat, email or phone.

UK Contact Numbers

  • 0808 180 3232 - Freephone
  • 0203 544 6732 - National Rate
  • 0330 124 3232 - Local Rate - Mobile Friendly

I was connected to a very polite agent within 60 seconds, and while there’s a queuing system I’ve rarely been kept waiting longer than a couple of minutes to receive a reply to any query.

The only slight downside with the live chat is that it cannot be accessed directly through the homepage, as I had to click through the site’s ‘Help Centre’ and select the relevant icon in the bottom right-hand corner of the screen.

The Help Centre is a very interesting and detailed feature, and one that provides comprehensive data on FAQs relating to account management, deposits and withdrawals and more.

I also like that this draws on user-generated content to provide answers to more practical queries, while you can search for specific (and in my experience, more detailed) answers directly above the fold.

You’re definitely encouraged to launch the Help Centre from the ‘24/7 Support’ page, although you can also reach out to the Player Experience Team through an online contact form.

I submitted a couple of transaction queries through this channel, with the average response time between one and two hours during the week. This is genuinely competitive, while the team was also able to answer a more complex query about an issue with my log-in quickly and efficiently.

Site languages

English, Japanese

Email support languages

English, Swedish, Italian, Norwegian

Live support languages

English, Swedish, Italian, Norwegian

Phone support languages

English, Japanese

32Red Casino is required to know its customers. Players are asked to prove their identity by providing the following documents before withdrawals can be processed.

  • Proof of ID (passport, driving license, ID card)
  • Proof of address (utility bill, bank statement, official government letter)
  • Proof of Payment Method

Upon registering for an account, I was able to achieve full verification status simply by confirming my email and then my mobile with a unique four-digit code.

This status included ID and address verification, despite the fact that I wasn’t asked to provide additional proof either when opening an account or making my first deposit.

Instead, 32Red carried out this process automatically, based on the information provided at the sign-up stage. This is becoming increasingly common practice, and one that allows you to access your account and get playing immediately.

However, when clicking through the verification status on your account, you may find that 32Red reserves the right to request further documentation at a later stage.

This is typically requested by an agent via email, and you’ll be required to submit electronic copies of documents such as your passport, utility bill or bank statement depending on the precise information required. I haven’t been asked to provide this so far, despite completing a number of deposits and withdrawals.

Overall, the verification process is seamless and largely automated providing that you share accurate personal information, although the fact that physical documentation is not required may be off-putting to security conscious players.

32 Red accepts a variety of banking methods for your convenience. Since they are licensed by the UK Gambling Commission, they use the latest SSL encryption technology to protect your personal and financial information.

Methods include Debit cards, wire transfers, e-Wallets, Paysafe, Entropay and Ecopayz. Withdrawals are processed after a minimum of 24 hours.

All deposits processed through the site are instant, while withdrawals (apart from bank transfer, which typically takes up to three working days) should also be completed within 24 hours. In fact, I found that second, third and all subsequent withdrawals through Visa, PayPal and Neteller were completed almost instantly, although there is one major caveat to this rule.

More specifically, 32Red don’t appear to process withdrawals over the weekend, which can delay payments for up to three working days in some instances.

Unless the terms of a particular bonus dictate otherwise, I’d recommend using an ewallet like PayPal or Neteller for deposits and withdrawals. These platforms offer the quickest payouts overall, without compromising on convenience or security.

Depositing methods

Mastercard Visa Wire transfer Skrill NETELLER Paysafecard PayPal Entropay EcoPayz

Withdrawal methods

Mastercard Visa Wire transfer Skrill NETELLER PayPal

Withdrawal times

Mastercard 1-2 working days, Visa 1-2 working days, Skrill 1-2 working days, NETELLER 1-2 working days, PayPal 1-2 working days

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First deposit bonus: 150%/£150

Wagering: 50x (B)

Bonus code: -

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