PlayGrand Casino Review

You can access PlayGrand's games library (which includes well over 1,500 titles) through both the homepage and the ‘Games' lobby, with the latter also featuring the site's full range of verticals and search filters.

These can be found on a horizontal menu that's located well above the fold, making it easy to browse and select popular filters such as top games, slots, and live casino titles. Jackpot fans can discover a range of popular progressive jackpots and newer titles, including Mega Moolah, Mega Fortune, Mars Attacks, Hall of Gods, Divine Fortune and Mega Joker.

You shouldn't have any difficulties accessing your chosen games, with titles such as Reactoonz and the Book of Dead taking just 10 seconds to load on average. Although live casino games like Lightning Roulette are a little slower and can take up to 20 seconds to open, I've yet to experience any lag or buffering when playing on my desktop device.

The live blackjack and roulette lobbies also load fully in well under 10 seconds, and here you'll find a relatively large and diverse range of titles to keep you entertained!

The site features a large number of Play‘n GO titles, and I was impressed with how the site regularly recommends new games from this provider to players.

game information

• Games: 1650
• Slots: 1430
• Table games: 80
• Jackpot games: 85

^{The number of games is an approximation at the time of writing the review. The numbers may change when new providers are included and new games are added.}

Playgrand Casino's live casino has landed to provide players with a much-needed dose of real-life gaming. All of the site's live dealer games are supplied by Evolution and Pragmatic Play, so fun and entertainment are guaranteed here.

Among the top game favourites are Live Blackjack, Live Roulette, Live Baccarat, Three Card Poker, Caribbean Stud Poker, Dream Catcher, and Football Studio.

Since the games are live-streamed, you can relish in the real casino experience without having to be there in person. You can take a virtual seat at the table, and you can watch the dealer spin the Roulette wheel or deal out cards.

PlayGrand's live casino section only has a couple of dozen games listed, but do note that some of those icons are lobbies, which have even more games under them.

Live game information

• Live casino games: 120

^{The number of games is an approximation at the time of writing the review. The numbers may change when new providers are included and new games are added.}

At present, PlayGrand has yet to release a native app for either iOS or Android. However, I found the mobile site easily accessible through the Safari browser on my iPhone, with this boasting a similar design and layout to the desktop version.

This made it easy to navigate the site on the move, although in this case, the games lobby is accessible through an icon at the bottom of the screen rather than a drop-down menu in the top left-hand corner. You'll have to scroll across when navigating the main menu on this page, especially when looking for live casino or table games.

You can also navigate both the lobby and your chosen games in landscape or portrait mode, while aforementioned games like Reactoonz loaded even quicker and in well under 10 seconds through the mobile site.

I was also able to move between games and the lobby using the back button on the web browser, which makes for an even easier navigational experience. However, you may find that one or two desktop titles aren't available on your mobile, although this shouldn't impact too much on the depth or quality of gameplay on offer.

In total, I was able to choose from nearly a dozen available payment methods when first crediting my account, including Skrill and Neteller. These options aren't always available at UK casinos, depending on the geographical region in which you live, but I had the opportunity to use both after registering for an account.

Other options include Visa debit and PayPal (my personal favourites), MasterCard debit, Maestro, and online bank transfer, while you can also complete deposits using a prepaid Paysafecard if you want to manage your bankroll more carefully. Below, you can see a full overview of the payment methods at PlayGrand.

The average withdrawal time at PlayGrand is between 24 and 48 hours. This depends on several factors, including your bank.

When it came to making my first withdrawal, anti-money laundering laws required me to transfer funds using a method that had been previously used to complete a deposit. This meant using my Visa debit, with the funds eventually landing in my account in a little under four days. This may seem a little slow when compared to the market average, but you should note that the brand can take up to 48 hours to process withdrawal requests internally. If you are looking for a casino with faster withdrawal times, make sure to check out our fastest payout online casino listings.

However, you can track the status of any pending withdrawals through your account page, while the PlayGrand Casino will also confirm the transaction by email once it has been completed. Here are the Playgrand withdrawal times by payment method:

• Mastercard: 2-4 working days
• Visa: 2-4 working days
• Wire transfer: 2-4 working days
• Skrill: 0-1 working days
• Neteller: 0-1 working days
• PayPal: 0-1 working days
• Maestro: 2-4 working days
• Neosurf: 2-4 working days

The PlayGrand Casino offers two main channels through which players can contact customer support, namely the live chat feature and an email address.

I had to use the former to raise an initial query about the welcome bonus and was able to initiate a conversation by clicking through the floating ‘Chat' icon.

I was immediately connected to an agent, although the initial part of the process required me to confirm my full name, physical address, postcode, date of birth and contact number before my query was answered. What's more, I had to provide this information again after being transferred to a second agent, and this is slightly time-consuming when dealing with an urgent issue.

Ultimately, both agents were polite and committed to resolving my query, although I did sense a little confusion when looking to confirm the precise details of the welcome offer and its T&Cs.

Initially, I raised the same query about the welcome offer through this channel, and after receiving an automated message confirming receipt, an agent responded in full in a little under two hours and 20 minutes. This is quite a competitive response time (especially for a Friday evening), although the content of the message was a little underwhelming. In fact, I was simply advised to use the live chat feature, but fortunately, the query had been resolved by then.

The site also lacks a dedicated FAQ page, which means that there's no quick or easy way to find answers to generic queries about withdrawals, deposits, and account management. This is a definite area for improvement in the future, especially as it would ease the burden placed on agents and channels such as the live chat feature.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌
  

Playgrand Casino is licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority. These jurisdictions ensure that Playgrand Casino abides by strict regulations, including player protection and game fairness and randomness.

When you first register for an account with PlayGrand Casino, you'll have to enter your personal information across four different screens (including your date of birth, physical address, email and mobile number).

This will be used to verify your identity automatically in the background, and while the process would benefit from being condensed slightly, taking the time to ensure that you enter the data carefully and correctly can avoid the need to submit supporting documents and unnecessary delays in the future.

My identity was verified right away by the brand, and once I'd entered the verification code that I'd received by email into a web browser, I was able to deposit funds, play games, and make withdrawals from my account.

If you fail the automatic verification check, you won't be able to make your first deposit or wager at all.

In this instance, the customer service team will immediately make contact by email, at which stage you'll be prompted to provide:

• A photographic evidence of your passport or driver's license
• A proof of address (dated within the last three months)
• Pictures of your preferred payment method (such as a debit card)

If you scroll through your account section, you'll see that there's no provision for uploading these documents directly.

However, you can share these when prompted to support@playgrand.com, and your account should be fully verified within 72 hours.

PlayGrand is a safe casino to it's core, thanks to its dual licencing and responsible gambling policies. This commitment to player safety is more important than ever as players look for trustworthy casinos to play at. If you want to find out more about safe gambling practices and discover additional casino options, browse our safest casinos page. 

Playgrand Casino values its players and wants them to enjoy the casino products responsibly. It is Playgrand Casino's mission to provide the players with an entertaining experience, but it is also the casino's duty to help prevent compulsive usage.

As part of Playgrand Casino's Responsible Gambling Policy, the site has created the following player protection tools:

• Deposit Limits
• Game Time Reminder
• Account Closure
• Time-Out
• Access to Account History
• Self-Exclusion

There are many organisations that can provide problem gamblers with help and support.

If you feel you have a problem controlling your gambling, you can get in touch with BeGambleAware, GamCare and Gamblers Anonymous.

If you're a fan of PlayGrand and looking for similar gaming experiences, consider exploring its sister sites. These casinos offer a blend of unique themes, diverse game selections, and engaging experiences!

• Grand Ivy Casino: Grand Ivy Casino brings elegance to the table, offering a luxurious casino platform. It offers a vast library of high-quality games, including a wide range of slots and live dealer games. The casino's classic theme of luxury and high-roller appeal is complemented by its user-friendly interface and enticing welcome bonuses.
• SpinYoo Casino: SpinYoo Casino is a minimalistic, fast and user-friendly online casino that offers you everything you could ever want when in comes to online casino gambling. Thousands of games, great bonuses, lots of free spins, and more to satisfy all preferences.
• Temple Nile Casino: Immerse yourself in the mystique of ancient Egypt with Temple Nile Casino. This visually stunning casino offers nearly 2,000 games, including a wide array of slots and live dealer games. The unique Egyptian theme, combined with a rewarding welcome bonus, makes it an attractive choice for players.

PlayGrand is owned by White Hat Gaming Limited, which is a huge casino operator behind numerous first-rate UK brands.

It takes between 24 and 48 hours to withdraw from PlayGrand. You can see the payment method-specific estimates in the casino's cashier section.

PlayGrand is a dual-licensed online casino with both UKGC and MGA licenses. This makes it a completely legit casino.