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PlayGrand casino review (UK)

Added by PlayGrand. Information last updated:

User rating:

4.7 (1)

Tester rating:

3.9 (1)

Bonuses

1st deposit bonus:100%/£300 + 30 FS

Bonus code:-

Wagering:35x (B)

Forfeitable:Yes

No deposit bonus:-

Exclusive bonus:No

| Full apply.

Properties

Minimum deposit:£10

Requires registration:Yes

Live casino:Yes

VIP program:Yes

Live chat:Yes

Sports betting:No

General information

Casino name:PlayGrand

Launched:05/2016

Licence:United Kingdom

Platform:White Hat Gaming

Currency:£

Language:English, Finnish

User ratings (1)

Appearance & usability:

Bonuses:

Games:

Mobile:

Customer support:

Banking:

Mastercard Visa Wire transfer Skrill NETELLER Trustly Paysafecard PayPal Maestro
Mastercard Visa Wire transfer Skrill NETELLER Trustly PayPal Maestro
NetEnt Microgaming Play'n GO Thunderkick NYX IGT 1x2 Gaming Quickspin Bally Barcrest Elk +26
NetEnt Microgaming Play'n GO Thunderkick NYX 1x2 Gaming Quickspin Bally Elk Rabcat Quickfire Games +24
NetEnt Evolution Gaming

Playgrand Casino (UK) boasts one of the largest selection of games on the market. With a crisp yet luxurious design, this casino invites you to relish in a lavish lifestyle.

Targeting the more affluent gamblers, we have an effective rewards system, bonuses and promotions.

When bearing in mind the quality, the variety of the games and software on offer, it does supremely well in delivering an entertaining experience. This UK Casino offers fast withdrawals, a superb customer support team and accessibility in instant-play mode.

Play Bold, Play Hard, PlayGrand
Elegance with an Edge

As our name suggests, you can expect ‘grand’ things when you become a player. With a unique gaming experience to boot, you can also sign up safe in the knowledge that we take our players’ safety and security.

We are licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority. These jurisdictions ensure that we abide with strict regulations, including player protection and game fairness and randomness.

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Casino tester's comment: Lewis Humphries

With its classic black backdrop and use of contrasting colours such as bright pinks and yellows, there’s certainly something aesthetically pleasing about the PlayGrand Casino.

I was also impressed with the layout and usability of the site, with its vast game library easily accessible and the live chat feature constantly available with the click of a single icon.

The site’s welcome bonus is also quite generous, especially when you consider its competitive wagering requirements and the low playthrough commitment needed to withdraw your winnings.

However, the quality of customer support on offer would benefit from significant improvement, with the lack of a detailed FAQ page a huge hindrance to players.

Overall rating:

3.9

PlayGrand bonus

Get ready to benefit from a generous welcome package, when you sign up and become a Playgrand Casino player:

To claim your welcome package worth £1,000 + 100 Bonus Spins, follow the below steps:

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Casino tester's comment: Lewis Humphries

The PlayGrand Casino offers a seemingly generous welcome package worth up to £1,000, while 100 bonus spins are also available to brand new players.

This is spread across your first three deposits, with the first leg of the bonus taking the form of a 100% deposit match up to the value of £300 and featuring 30 free spins on the Reactoonz slot by Play’n GO.

Once I’d completed the registration process and verified my account, I clicked through the ‘Deposit’ option in the top right-hand corner of the homepage.

From here, I chose my preferred payment method (Visa debit card) and confirmed the minimum qualifying deposit amount of £10. It’s important that you do this manually, as value is automatically made available for you to select at this time.

By choosing the £10 deposit option, the first leg of the welcome bonus should be made available for you to select and opt into. You can then click to confirm this selection, before completing the deposit and adding the funds immediately to your account.

Initially, I found the 30 free spins on Reactoonz a little underwhelming, despite each one being fixed at a value of £0.20. During this period of gameplay, I was only able to earn £1.38, while being unable to trigger any additional free spins or large individual wins.

This is well below the maximum winnings threshold, while it’s even disappointing for a mid-variance slot with an RTP rate of 94.51%.

However, this is offset slightly by the wagering requirements associated with the bonus. These are fixed at 35x the value of the bonus funds, and therefore don’t include the cash value of the initial deposit that you’ve made.

So, I only had to play through £350 before withdrawing any associated winnings, based on my initial deposit of £10. This is genuinely competitive in the current marketplace, so in theory, there are fewer restrictions placed on actually claiming the funds that you accrue.

Overall, the PlayGrand welcome offer is a relatively generous one, both in terms of its total value and the minimal wagering requirements applied to the bonus.

When you also consider the two additional legs of the welcome bonus and the offer’s total value of £1,000 (and up to 100 free spins), this is definitely a promotion that stands comparison with most in the current marketplace.

First deposit bonus code

You don't need a bonus code to claim PlayGrand's first deposit bonus.

Significant terms and conditions

and bonus terms apply.

Extra and no deposit spins

When you claim the Playgrand Casino welcome package, you also receive a grand total of 100 bonus spins as follows:

Winnings earned from bonus spins are converted into bonus funds, subject to a 35x wagering requirement. Spins expire within 10 days.

VIP / Special promotions

Playgrand rewards you every time you play real money games. Our loyalty program has been designed to automatically reward you with points for every £10 stakes made.

You will be able to redeem your points, once you have accumulated 200 points. Collect 1,000 points to receive a bonus cash equivalent of £5 in your account.

PlayGrand slots and games

Our casino game library is powered by a variety of software game providers. With over 50 various providers under one roof, our casino is bound to appeal to various player preferences. Among some of the biggest providers housed here, there is Microgaming, Quickspin, Thunderkick, NetEnt and Scientific Games.

With over 700 casino games available at the click of a button, you can find video slots, classic slots, table games and much more.

Among some of the slots most loved by players, there is Starburst, Legacy of Egypt, Bonanza, Banana Rock, Cats and Cash and Battle Royal.

Jackpot fans can discover a range of popular progressive jackpots and newer titles, including Mega Moolah, Mega Fortune, Mars Attacks, Hall of Gods, Divine Fortune and Mega Joker.

Table and card game players can relish in our substantial collection of games, including Blackjack, Roulette, Casino Hold’em, Baccarat, Texas Hold’em and more.

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Casino tester's comment: Lewis Humphries

You can access PlayGrand’s games library (which includes well over 1,000 titles) through both the homepage and the ‘Games’ lobby, with the latter also featuring the site’s full range of verticals and search filters.

These can be found on a horizontal menu that’s located well above the fold, making it easy to browse and select popular filters such as top games, slots, jackpots and live casino titles.

You’ll also find an interactive search icon on the right-hand side of this menu, allowing you to look for specific games as and when required.

You shouldn’t have any difficulties accessing your chosen games, with titles such as Reactoonz and the Book of Dead taking just 10 seconds to load on average. Although live casino games like Lightning Roulette are a little slower and can take up to 20 seconds to open, I’ve yet to experience any lag or buffering when playing on my desktop device.

The live blackjack and roulette lobbies also load fully in well under 10 seconds, and here you’ll find a relatively large and diverse range of titles to keep you entertained!

The site features a large number of Play‘n GO titles, and I was impressed with how the site regularly recommends new games from this provider to players.

Within 24 hours of opening my account, I had been invited to try out the excellent Golden Ticket 2 title, with the only disappointment being the absence of any free spins to sweeten the deal!

Desktop game information

Total number of desktop games: 1200
Total number of desktop slots: 1100
Total number of desktop table games: 37
Total number of desktop jackpot games: 25

Desktop game providers

NetEnt Microgaming Play'n GO Thunderkick NYX IGT 1x2 Gaming Quickspin Bally Barcrest Elk Rabcat Quickfire Games Leander Evolution Gaming 2 By 2 Gaming Big Time Gaming Push Gaming Merkur Slots Red Tiger Aristocrat Multicommerce WHG (WhiteHat Gaming) Relax Gaming Edict BluePrint Gaming Games Warehouse StakeLogic Just For the Win Spieldev Foxium Magic Dreams Probability Jones Sigma Gaming Scientific Games Bla Bla Bla Studios Lightning Box

PlayGrand on mobile

To play from your smartphone, you only need to type in the URL into your smartphone or tablet’s web browser. The site is fully-optimised, so it works perfectly across a range of operating devices, including iOS and Android.

As long as you have a stable internet connection, you can enjoy a range of games, including slot games, table games and live dealer games.

You can find pretty much everything you can find on the desktop version, right on the mobile site. All games can be played by using your phone’s touchscreen. There are no mobile casino apps to download.

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Casino tester's comment: Lewis Humphries

At present, PlayGrand has yet to release a native app for either iOS or Android. However, I found the mobile site easily accessible through the Safari browser on my iPhone, with this boasting a similar design and layout to the desktop version.

This made it easy to navigate the site on the move, although in this case, the games lobby is accessible through an icon at the bottom of the screen rather than a drop-down menu in the top left-hand corner. You’ll have to scroll across when navigating the main menu on this page, especially when looking for live casino or table games.

You can also navigate both the lobby and your chosen games in landscape or portrait mode, while aforementioned games like Reactoonz loaded even quicker and in well under 10 seconds through the mobile site.

I was also able to move between games and the lobby using the back button on the web browser, which makes for an even easier navigational experience. However, you may find that one or two desktop titles aren’t available on your mobile, although this shouldn’t impact too much on the depth or quality of gameplay on offer.

Mobile game information

Total number of mobile games: 1000
Total number of mobile slots: 800
Total number of mobile table games: 30
Total number of mobile jackpot games: 25

Mobile game providers

NetEnt Microgaming Play'n GO Thunderkick NYX 1x2 Gaming Quickspin Bally Elk Rabcat Quickfire Games Leander Evolution Gaming 2 By 2 Gaming Big Time Gaming Push Gaming Merkur Slots Red Tiger Aristocrat Multicommerce WHG (WhiteHat Gaming) Relax Gaming Edict BluePrint Gaming Games Warehouse StakeLogic Just For the Win Spieldev Foxium Magic Dreams Probability Jones Sigma Gaming Scientific Games Bla Bla Bla Studios Lightning Box

Live casino games

Our live casino has landed to provide players with a much-needed dose of real-life gaming. All of our live dealer games are supplied by NetEnt and Evolution Gaming, so fun and entertainment are guaranteed here.

Amongst top game favourites, there is Live Blackjack, Live Roulette, Live Baccarat, Three Card Poker, Caribbean Stud Poker, Dream Catcher and Football Studio.

Since the games are live-streamed, you can relish in the real casino experience, without having to be there in person. You can take a virtual seat at the table, and you watch the dealer spin the Roulette wheel or deal out cards.

Live game information

Total number of live casino games: 12

Live game suppliers

NetEnt Evolution Gaming

Safe gambling – is PlayGrand casino safe?

We value our players and want them to enjoy our products responsibly. It is our mission to provide our players with an entertaining experience, but it is also our duty to help prevent compulsive usage.

As part of our Responsible Gambling Policy, we have created the following player protection tools:

There are many organisations that can provide problem gamblers with help and support.

If you feel you have a problem controlling your gambling, you can get in touch with BeGambleAware, GamCare and Gamblers Anonymous.

Support

If you have any questions or queries, you can get in touch with our customer support service via one the below methods:

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Casino tester's comment: Lewis Humphries

The PlayGrand Casino offers two main channels through which players can contact customer support, namely the live chat feature and an email address.

I had to use the former to raise an initial query about the welcome bonus and was able to initiate a conversation by clicking through the floating ‘Chat’ icon in the bottom right-hand corner over every landing page (although a ‘Live Chat’ tab is also available towards the bottom of the homepage).

I was immediately connected to an agent, although the initial part of the process required me to confirm my full name, physical address, postcode, date of birth and contact number before my query was answered.

What’s more, I had to provide this information again after being transferred to a second agent, and this is slightly time-consuming when dealing with an urgent issue.

Ultimately, both agents were polite and committed to resolving my query, although I did sense a little confusion when looking to confirm the precise details of the welcome offer and its T&Cs.

However, the good news is that the live chat feature is at least available 24 hours a day, as is the site’s email address (support@playgrand.com).

Initially, I raised the same query about the welcome offer through this channel, and after receiving an automated message confirming receipt, an agent responded in full in a little under two hours and 20 minutes.

This is quite a competitive response time (especially for a Friday evening), although the content of the message was a little underwhelming. In fact, I was simply advised to use the live chat feature, but fortunately, the query had been resolved by then.

The site also lacks a dedicated FAQ page, which means that there’s no quick or easy way to find answers to generic queries about withdrawals, deposits and account management. This is a definite area for improvement in the future, especially as it would ease the burden placed on agents and channels such as the live chat feature.

Site languages

English, Finnish, Swedish, German, Norwegian

Email support languages

English, Finnish, Swedish, German, Norwegian

Live support languages

English, Finnish, Swedish, German, Norwegian

Phone support languages

-

KYC & Documents

We are obliged by law to run verification checks of our players’ age and identity.

In the majority of the cases, we are able to run these checks automatically.

If we are unable to carry out the necessary checks automatically, you’ll be requested to send in the following documentation:

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Casino tester's comment: Lewis Humphries

When you first register for an account with the PlayGrand Casino, you’ll have to enter your personal information across four different screens (including your date of birth, physical address, email and mobile number).

This will be used to verify your identity automatically in the background, and while the process would benefit from being condensed slightly, taking the time to ensure that you enter the data carefully and correctly can avoid the need to submit supporting documents and unnecessary delays in the future.

My identity was verified straight away by the brand, and once I’d entered the verification code that I’d received by email into a web browser, I was able to deposit funds, play games and make withdrawals from my account.

If you fail the automatic verification check, you won’t be able to make your first deposit or wager at all.

In this instance, the customer service team will immediately make contact by email, at which stage you’ll be prompted to provide photographic evidence of your passport or driver’s license, proof of address (dated within the last three months) and pictures of your preferred payment method (such as a debit card).

If you scroll through your account section, you’ll see that there’s no provision for uploading these documents directly.

However, you can share these when prompted to support@playgrand.com, and your account should be fully verified within 72 hours.

Banking

We work with the best payment providers in the industry, to ensure that all transactions are processed safely and securely:

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Casino tester's comment: Lewis Humphries

In total, I was able to choose from nine available payment methods when first crediting my account, including Skrill and Neteller.

These options aren’t always available at UK casinos depending on the geographical region in which you live, but I had the opportunity to use both after registering for an account.

Other options include Visa debit and PayPal (my personal favourites), MasterCard debit, Trustly, Maestro and online bank transfer, while you can also complete deposits using a prepaid Paysafecard if you want to manage your bankroll more carefully.

So long as your identity has been verified, each of these payment methods will process deposits instantly, and I used a Visa debit card to initially credit my account with £10.

When it came to making my first withdrawal (also of £10), anti-money laundering laws required me to transfer funds using a method that had been previously used to complete a deposit. This meant using my Visa debit, with the funds eventually landing in my account in a little under four days.

This may seem a little slow when compared to the market average, but you should note that the brand can take up to 48 hours to process withdrawal requests internally.

However, you can track the status of any pending withdrawals through your account page, while the PlayGrand Casino will also confirm the transaction by email once it has been completed.

Depositing methods

Mastercard Visa Wire transfer Skrill NETELLER Trustly Paysafecard PayPal Maestro

Withdrawal methods

Mastercard Visa Wire transfer Skrill NETELLER Trustly PayPal Maestro

Withdrawal times

Mastercard 2-4 working days, Visa 2-4 working days, Wire transfer 2-4 working days, Skrill 0-1 working days, NETELLER 0-1 working days, Trustly 0-1 working days, PayPal 0-1 working days, Maestro 2-4 working days


Casino tester's profile

Avatar

Lewis Humphries

Lewis Humphries

I've been playing at and reviewing casinos for years, while I have extensive knowledge of the iGaming market in the UK. I particularly enjoy slots, table games and live casino gameplay, and have played at most of the UK's licensed casinos.

Latest reviews:
Casino PlayGrand cover

First deposit bonus:100%/£300 + 30 FS

Bonus code:-

No deposit bonus:-

Wagering:35x (B)

Licence:United Kingdom, Malta

Number of desktop games:1200

User rating: 4.7
Tester rating: 3.9
Play here » | Full apply.

User reviews

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Review by Shredder
Great customer support and amazing welcome bonus offers, non sticky <3 They have almost all the providers that I look for these days. They will paid fair and square, I'm happy with it.
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Customer support:
Banking:
Mobile:
3

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