PlayGrand Casino Review: We tell you all about PlayGrand's offerings in our player-to-player review, covering the free spins no deposit bonus, slots variety, withdrawal time, sister sites, and more!
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New UK players only, 18+.
A minimum deposit of £10 applies.
Spins on specified games only.
Bonus money is separate to Cash funds & subject to 35x wagering requirement.
£5 bonus max. bet applies.
Winnings from No-Deposit Spins capped at £100.
Bonus must be used within 30 days, spins within 10 days, otherwise any unused will be removed. Only bonus funds contribute towards wagering requirements.
Full terms and Bonus terms apply. GambleAware.org.
What PlayGrand Casino Looks Like
This is what PlayGrand casino looks like on mobile.
Summary
PlayGrand Casino treats you to a complete casino experience, fueled by slots from the leading iGaming providers, generous no deposit free spins, and excellent usability. They could do better in terms of withdrawal times.
Bojoko rating
This review was made independently by Bojoko’s casino experts. Rating score is based on both quantitative and qualitative factors.
The review method is uniform for all casinos affiliated with Bojoko, so you can easily compare this casino with other brands.
Welcome to PlayGrand Casino, where old-school cool blends with today's gaming fun. Its design is eye-catching, with a deep black base and lively pink and yellow highlights, creating a feel of excitement and luxury. As someone who loves casinos, I think this is not only good-looking but also fits well with the exciting games they offer.
PlayGrand stands out from the competition with its impressive slot variety, intuitive layout, and generous bonuses. The welcome bonus (including no deposit free spins) at PlayGrand is particularly noteworthy. It's not just generous; it gives you plenty to play with and comes with player-friendly terms.
It's not just about the quantity of games here; it's the quality that captivates. From thrilling slots to engaging table games from industry-leading studios, everything is curated to provide an immersive gaming experience.
Additionally, I was impressed with the layout and usability of the site, with its vast game library easily accessible and the live chat feature constantly available with the click of a single icon.
However, every rose has its thorn. The quality of customer support on offer would benefit from significant improvement, with the lack of a detailed FAQ page being a huge hindrance to players.
PlayGrand has a neat bonus deal for all new players. Join today, and you will get the following offers:
30 no deposit free spins
1st deposit: 100% up to £100 + 30 bonus spins
So, get ready to benefit from a spicy welcome bonus, and Bojoko readers will get an extra spicy free spins bonus.
By visiting the casino using the buttons on this page, you will get 30 free spins on Book of Dead for signing up. No deposit needed for this offer.
After smoothly completing my registration and account verification at PlayGrand Casino, I eagerly made my initial £10 deposit, which instantly unlocked the welcome bonus. The bonus kicked off with 30 exciting spins on the vibrant Book of Dead game.
What really impressed me was the reasonable wagering requirements attached to the bonus, set at just 35x the bonus value, not including my initial deposit.
So, I only had to play through £350 before withdrawing any associated winnings, based on my initial deposit of £10. This is genuinely competitive in the current marketplace, so in theory, there are fewer restrictions placed on actually claiming the funds that you accrue.
Overall, the PlayGrand welcome offer is a relatively generous one, both in terms of its value and the minimal wagering requirements applied to the bonus.
Significant terms: New UK players only, 18+. A minimum deposit of £10 applies. Spins on specified games only. Bonus money is separate to Cash funds & subject to 35x wagering requirement. £5 bonus max. bet applies. Winnings from No-Deposit Spins capped at £100. Bonus must be used within 30 days, spins within 10 days, otherwise any unused will be removed. Only bonus funds contribute towards wagering requirements. Full terms and Bonus terms apply. GambleAware.org.
Playgrand Bonus Code
You don't need a promo code to claim Playgrand's welcome bonus.
How to Claim the Sign Up Offer
To claim your deposit match welcome bonus, follow the below steps:
Your first deposit offer will be credited to your account
PlayGrand No Deposit Offer
When you sign up at Playgrand Casino, you receive 30 free spins on Book of Dead. This offer is available without a registration, meaning it is a slots free spins no id verification promotion.
Winnings earned from spins are converted into bonus funds, subject to a 35x wagering requirement. These free spins expire within 10 days, and their winnings are capped at £100.
Playgrand rewards you every time you play real money games. The loyalty program has been designed to automatically reward you with points for every £10 stakes made.
You will be able to redeem your points once you have accumulated 200 points. Collect 1,000 points to receive a bonus cash equivalent of £5 in your account.
Compare the PlayGrand Bonus Against Other Casinos
No deposit spins are one of the most wanted bonuses, and you can get them here. They offer a perfect way to get an idea of how it feels like to play in the casino and if it's to the player's liking.
In addition to the no-deposit bonus, PlayGrand also has a nice welcome package that includes bonus money as well as bonus spins. The best thing about is that it comes with reasonable terms and conditions. All in all, PlayGrand offers a welcome bonus that is better than many of its competitor's offers.
Compare how the PlayGrand welcome offer stands up against other bonus deals. Pick a casino and compare the offers.
PlayGrand Casino offers a striking lineup of game suppliers, featuring most of the largest names in the iGaming scene. Expand the below list to view the full game developer menu.
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You can access PlayGrand's games library (which includes well over 1,500 titles) through both the homepage and the ‘Games' lobby, with the latter also featuring the site's full range of verticals and search filters.
These can be found on a horizontal menu that's located well above the fold, making it easy to browse and select popular filters such as top games, slots, and live casino titles. Jackpot fans can discover a range of popular progressive jackpots and newer titles, including Mega Moolah, Mega Fortune, Mars Attacks, Hall of Gods, Divine Fortune and Mega Joker.
You shouldn't have any difficulties accessing your chosen games, with titles such as the Book of Dead taking just 10 seconds to load on average. Although live casino games like Lightning Roulette are a little slower and can take up to 20 seconds to open, I've yet to experience any lag or buffering when playing on my desktop device.
The live blackjack and roulette lobbies also load fully in well under 10 seconds, and here you'll find a relatively large and diverse range of titles to keep you entertained!
The site features a large number of Play‘n GO titles, and I was impressed with how the site regularly recommends new games from this provider to players.
Game Information
Games: 1650
Slots: 1430
Table games: 80
Jackpot games: 85
The number of games is an approximation at the time of writing the review. The numbers may change when new providers are included and new games are added.
Playgrand Casino's live casino has landed to provide players with a much-needed dose of real-life gaming. All of the site's live dealer games are supplied by Evolution and Pragmatic Play, so fun and entertainment are guaranteed here.
Among the top game favourites are Live Blackjack, Live Roulette, Live Baccarat, Three Card Poker, Caribbean Stud Poker, Dream Catcher, and Football Studio.
Since the games are live-streamed, you can relish in the real casino experience without having to be there in person. You can take a virtual seat at the table, and you can watch the dealer spin the Roulette wheel or deal out cards.
PlayGrand's live casino section only has a couple of dozen games listed, but do note that some of those icons are lobbies, which have even more games under them.
Live Game Information
Live casino games: 120
The number of games is an approximation at the time of writing the review. The numbers may change when new providers are included and new games are added.
At present, PlayGrand has yet to release a native app for either iOS or Android. However, I found the mobile site easily accessible through the Safari browser on my iPhone, with this boasting a similar design and layout to the desktop version.
This made it easy to navigate the site on the move, although in this case, the games lobby is accessible through an icon at the bottom of the screen rather than a drop-down menu in the top left-hand corner. You'll have to scroll across when navigating the main menu on this page, especially when looking for live casino or table games.
You can also navigate both the lobby and your chosen games in landscape or portrait mode, while aforementioned games like Book of Dead loaded even quicker and in well under 10 seconds through the mobile site.
I was also able to move between games and the lobby using the back button on the web browser, which makes for an even easier navigational experience. However, you may find that one or two desktop titles aren't available on your mobile, although this shouldn't impact too much on the depth or quality of gameplay on offer.
In total, I was able to choose from nearly a dozen available payment methods when first crediting my account, including Skrill and Neteller. These options aren't always available at UK casinos, depending on the geographical region in which you live, but I had the opportunity to use both after registering for an account.
Other options include Visa debit and PayPal (my personal favourites), MasterCard debit, Maestro, and online bank transfer, while you can also complete deposits using a prepaid Paysafecard if you want to manage your bankroll more carefully. Below, you can see a full overview of the payment methods at PlayGrand.
The average withdrawal time at PlayGrand is between 24 and 48 hours. This depends on several factors, including your bank.
When it came to making my first withdrawal, anti-money laundering laws required me to transfer funds using a method that had been previously used to complete a deposit. This meant using my Visa debit, with the funds eventually landing in my account in a little under four days. This may seem a little slow when compared to the market average, but you should note that the brand can take up to 48 hours to process withdrawal requests internally. If you are looking for a casino with faster withdrawal times, make sure to check out our fastest payout online casino listings.
However, you can track the status of any pending withdrawals through your account page, while the PlayGrand Casino will also confirm the transaction by email once it has been completed. Here are the Playgrand withdrawal times by payment method:
Mastercard: 2-4 working days
Visa: 2-4 working days
Wire transfer: 2-4 working days
Skrill: 0-1 working days
Neteller: 0-1 working days
PayPal: 0-1 working days
Maestro: 2-4 working days
Neosurf: 2-4 working days
The PlayGrand Casino offers two main channels through which players can contact customer support, namely the live chat feature and an email address.
I had to use the former to raise an initial query about the welcome bonus and was able to initiate a conversation by clicking through the floating ‘Chat' icon.
I was immediately connected to an agent, although the initial part of the process required me to confirm my full name, physical address, postcode, date of birth and contact number before my query was answered. What's more, I had to provide this information again after being transferred to a second agent, and this is slightly time-consuming when dealing with an urgent issue.
Ultimately, both agents were polite and committed to resolving my query, although I did sense a little confusion when looking to confirm the precise details of the welcome offer and its T&Cs.
Initially, I raised the same query about the welcome offer through this channel, and after receiving an automated message confirming receipt, an agent responded in full in a little under two hours and 20 minutes. This is quite a competitive response time (especially for a Friday evening), although the content of the message was a little underwhelming. In fact, I was simply advised to use the live chat feature, but fortunately, the query had been resolved by then.
The site also lacks a dedicated FAQ page, which means that there's no quick or easy way to find answers to generic queries about withdrawals, deposits, and account management. This is a definite area for improvement in the future, especially as it would ease the burden placed on agents and channels such as the live chat feature.
Email support: ✅
Live support: ✅
Phone support: ❌
Playgrand Casino is licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority. These jurisdictions ensure that Playgrand Casino abides by strict regulations, including player protection and game fairness and randomness.
When you first register for an account with PlayGrand Casino, you'll have to enter your personal information across four different screens (including your date of birth, physical address, email and mobile number).
This will be used to verify your identity automatically in the background, and while the process would benefit from being condensed slightly, taking the time to ensure that you enter the data carefully and correctly can avoid the need to submit supporting documents and unnecessary delays in the future.
My identity was verified right away by the brand, and once I'd entered the verification code that I'd received by email into a web browser, I was able to deposit funds, play games, and make withdrawals from my account.
If you fail the automatic verification check, you won't be able to make your first deposit or wager at all.
In this instance, the customer service team will immediately make contact by email, at which stage you'll be prompted to provide:
A photographic evidence of your passport or driver's license
A proof of address (dated within the last three months)
Pictures of your preferred payment method (such as a debit card)
If you scroll through your account section, you'll see that there's no provision for uploading these documents directly.
However, you can share these when prompted to support@playgrand.com, and your account should be fully verified within 72 hours.
PlayGrand is a safe casino to it's core, thanks to its dual licencing and responsible gambling policies. This commitment to player safety is more important than ever as players look for trustworthy casinos to play at. If you want to find out more about safe gambling practices and discover additional casino options, browse our safest casinos page.
Playgrand Casino values its players and wants them to enjoy the casino products responsibly. It is Playgrand Casino's mission to provide the players with an entertaining experience, but it is also the casino's duty to help prevent compulsive usage.
As part of Playgrand Casino's Responsible Gambling Policy, the site has created the following player protection tools:
Deposit Limits
Game Time Reminder
Account Closure
Time-Out
Access to Account History
Self-Exclusion
There are many organisations that can provide problem gamblers with help and support.
If you feel you have a problem controlling your gambling, you can get in touch with GambleAware, GamCare and Gamblers Anonymous.
If you're a fan of PlayGrand and looking for similar gaming experiences, consider exploring its sister sites. These casinos offer a blend of unique themes, diverse game selections, and engaging experiences!
Grand Ivy Casino: Grand Ivy Casino brings elegance to the table, offering a luxurious casino platform. It offers a vast library of high-quality games, including a wide range of slots and live dealer games. The casino's classic theme of luxury and high-roller appeal is complemented by its user-friendly interface and enticing welcome bonuses.
SpinYoo Casino: SpinYoo Casino is a minimalistic, fast and user-friendly online casino that offers you everything you could ever want when in comes to online casino gambling. Thousands of games, great bonuses, lots of free spins, and more to satisfy all preferences.
Temple Nile Casino: Immerse yourself in the mystique of ancient Egypt with Temple Nile Casino. This visually stunning casino offers nearly 2,000 games, including a wide array of slots and live dealer games. The unique Egyptian theme, combined with a rewarding welcome bonus, makes it an attractive choice for players.
FAQ
PlayGrand is owned by White Hat Gaming Limited, which is a huge casino operator behind numerous first-rate UK brands.
It takes between 24 and 48 hours to withdraw from PlayGrand. You can see the payment method-specific estimates in the casino's cashier section.
PlayGrand is a dual-licensed online casino with both UKGC and MGA licenses. This makes it a completely legit casino.
Ville is an industry veteran, who has written thousands of gambling-related reviews and articles since 2009. He is an IT engineer with a passion for game and strategy optimisation, and to teach the world to play better.
Methodology
This review was made independently by Bojoko’s casino expert. Rating score is based on both
quantitative and qualitative factors: bonuses, game selection, payment methods, customer service and usability.
The review method is uniform for all casinos affiliated with Bojoko, so you can easily compare this casino with other brands.
Great customer support and amazing welcome bonus offers, non sticky <3
They have almost all the providers that I look for these days. They will paid fair and square, I'm happy with it.
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