Playgrand Casino (UK) boasts one of the largest selection of games on the market. With a crisp yet luxurious design, this casino invites you to relish in a lavish lifestyle.
With its classic black backdrop and use of contrasting colours such as bright pinks and yellows, there’s certainly something aesthetically pleasing about the PlayGrand Casino.
I was also impressed with the layout and usability of the site, with its vast game library easily accessible and the live chat feature constantly available with the click of a single icon.
When bearing in mind the quality, the variety of the games and software on offer, it does supremely well in delivering an entertaining experience. This UK Casino offers fast withdrawals, a superb customer support team and accessibility in instant-play mode.
The site’s welcome bonus is also quite generous, especially when you consider its competitive wagering requirements and the low playthrough commitment needed to withdraw your winnings.
However, the quality of customer support on offer would benefit from significant improvement, with the lack of a detailed FAQ page a huge hindrance to players.
Playgrand Casino is licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority. These jurisdictions ensure that Playgrand Casino abides with strict regulations, including player protection and game fairness and randomness.
Get ready to benefit from a generous welcome package, when you sign up and become a Playgrand Casino player:
- 1st deposit: 100% match bonus up to £100 + 30 Bonus Spins (Reactoonz)
To claim your welcome bonus, follow the below steps:
- Sign up for a Playgrand Casino account
- Verify your account by email
- Make a minimum deposit of £10
- Your first deposit offer will be credited to your account
Once I’d completed the registration process and verified my account, I clicked through the ‘Deposit’ option in the top right-hand corner of the homepage.
By choosing the £10 deposit option, the first leg of the welcome bonus should be made available for you to select and opt into. You can then click to confirm this selection, before completing the deposit and adding the funds immediately to your account.
Initially, I found the 30 spins on Reactoonz a little underwhelming, despite each one being fixed at a value of £0.20. During this period of gameplay, I was only able to earn £1.38, while being unable to trigger any additional bonus features or large individual wins.
However, this is offset slightly by the wagering requirements associated with the bonus. These are fixed at 35x the value of the bonus funds, and therefore don’t include the cash value of the initial deposit that you’ve made.
So, I only had to play through £350 before withdrawing any associated winnings, based on my initial deposit of £10. This is genuinely competitive in the current marketplace, so in theory, there are fewer restrictions placed on actually claiming the funds that you accrue.
Overall, the PlayGrand welcome offer is a relatively generous one, both in terms of its value and the minimal wagering requirements applied to the bonus.
First deposit bonus code
You don't need a bonus code to claim PlayGrand's first deposit bonus.
Significant terms and conditions
- New UK players only, 18+.
- A minimum deposit of £10 applies.
- Spins on specified games only.
- Bonus money is separate to Cash funds & subject to 35x wagering requirement.
- £5 bonus max. bet applies.
- Bonus must be used within 30 days, spins within 10 days, otherwise any unused will be removed. Only bonus funds contribute towards wagering requirements.
and bonus terms apply.
Extra and no deposit spins
When you claim the Playgrand Casino welcome bonus, you also receive 30 bonus spins on Reactoonz.
Winnings earned from bonus spins are converted into bonus funds, subject to a 35x wagering requirement. Spins expire within 10 days.
VIP / Special promotions
Playgrand rewards you every time you play real money games. The loyalty program has been designed to automatically reward you with points for every £10 stakes made.
You will be able to redeem your points, once you have accumulated 200 points. Collect 1,000 points to receive a bonus cash equivalent of £5 in your account.
You can access PlayGrand’s games library (which includes well over 1,500 titles) through both the homepage and the ‘Games’ lobby, with the latter also featuring the site’s full range of verticals and search filters.
These can be found on a horizontal menu that’s located well above the fold, making it easy to browse and select popular filters such as top games, slots, and live casino titles. Jackpot fans can discover a range of popular progressive jackpots and newer titles, including Mega Moolah, Mega Fortune, Mars Attacks, Hall of Gods, Divine Fortune and Mega Joker.
You shouldn’t have any difficulties accessing your chosen games, with titles such as Reactoonz and the Book of Dead taking just 10 seconds to load on average. Although live casino games like Lightning Roulette are a little slower and can take up to 20 seconds to open, I’ve yet to experience any lag or buffering when playing on my desktop device.
The live blackjack and roulette lobbies also load fully in well under 10 seconds, and here you’ll find a relatively large and diverse range of titles to keep you entertained!
The site features a large number of Play‘n GO titles, and I was impressed with how the site regularly recommends new games from this provider to players.
Desktop game information
Desktop game providers
At present, PlayGrand has yet to release a native app for either iOS or Android. However, I found the mobile site easily accessible through the Safari browser on my iPhone, with this boasting a similar design and layout to the desktop version.
This made it easy to navigate the site on the move, although in this case, the games lobby is accessible through an icon at the bottom of the screen rather than a drop-down menu in the top left-hand corner. You’ll have to scroll across when navigating the main menu on this page, especially when looking for live casino or table games.
You can also navigate both the lobby and your chosen games in landscape or portrait mode, while aforementioned games like Reactoonz loaded even quicker and in well under 10 seconds through the mobile site.
I was also able to move between games and the lobby using the back button on the web browser, which makes for an even easier navigational experience. However, you may find that one or two desktop titles aren’t available on your mobile, although this shouldn’t impact too much on the depth or quality of gameplay on offer.
Mobile game information
Mobile game providers
Playgrand Casino's live casino has landed to provide players with a much-needed dose of real-life gaming. All of the site's live dealer games are supplied by Evolution, so fun and entertainment are guaranteed here.
Amongst top game favourites, there is Live Blackjack, Live Roulette, Live Baccarat, Three Card Poker, Caribbean Stud Poker, Dream Catcher and Football Studio.
Since the games are live-streamed, you can relish in the real casino experience, without having to be there in person. You can take a virtual seat at the table, and you watch the dealer spin the Roulette wheel or deal out cards.
Live game information
Total number of live casino games: 21
Live game suppliers
Playgrand Casino values their players and wants them to enjoy the casino products responsibly. It is Playgrand Casino's mission to provide the players with an entertaining experience, but it is also the casino's duty to help prevent compulsive usage.
As part of Playgrand Casino's Responsible Gambling Policy, the site has created the following player protection tools:
- Deposit Limits
- Game Time Reminder
- Account Closure
- Access to Account History
There are many organisations that can provide problem gamblers with help and support.
If you feel you have a problem controlling your gambling, you can get in touch with BeGambleAware, GamCare and Gamblers Anonymous.
The PlayGrand Casino offers two main channels through which players can contact customer support, namely the live chat feature and an email address.
I had to use the former to raise an initial query about the welcome bonus and was able to initiate a conversation by clicking through the floating ‘Chat’ icon in the bottom right-hand corner over every landing page (although a ‘Live Chat’ tab is also available towards the bottom of the homepage).
I was immediately connected to an agent, although the initial part of the process required me to confirm my full name, physical address, postcode, date of birth and contact number before my query was answered. What’s more, I had to provide this information again after being transferred to a second agent, and this is slightly time-consuming when dealing with an urgent issue.
Ultimately, both agents were polite and committed to resolving my query, although I did sense a little confusion when looking to confirm the precise details of the welcome offer and its T&Cs.
Initially, I raised the same query about the welcome offer through this channel, and after receiving an automated message confirming receipt, an agent responded in full in a little under two hours and 20 minutes. This is quite a competitive response time (especially for a Friday evening), although the content of the message was a little underwhelming. In fact, I was simply advised to use the live chat feature, but fortunately, the query had been resolved by then.
The site also lacks a dedicated FAQ page, which means that there’s no quick or easy way to find answers to generic queries about withdrawals, deposits and account management. This is a definite area for improvement in the future, especially as it would ease the burden placed on agents and channels such as the live chat feature.
English, Finnish, Swedish, German, Norwegian
Email support languages
English, Finnish, Swedish, German, Norwegian
Live support languages
Phone support languages
When you first register for an account with the PlayGrand Casino, you’ll have to enter your personal information across four different screens (including your date of birth, physical address, email and mobile number).
This will be used to verify your identity automatically in the background, and while the process would benefit from being condensed slightly, taking the time to ensure that you enter the data carefully and correctly can avoid the need to submit supporting documents and unnecessary delays in the future.
My identity was verified straight away by the brand, and once I’d entered the verification code that I’d received by email into a web browser, I was able to deposit funds, play games and make withdrawals from my account.
If you fail the automatic verification check, you won’t be able to make your first deposit or wager at all.
In this instance, the customer service team will immediately make contact by email, at which stage you’ll be prompted to provide:
- A photographic evidence of your passport or driver’s license
- A proof of address (dated within the last three months)
- Pictures of your preferred payment method (such as a debit card)
If you scroll through your account section, you’ll see that there’s no provision for uploading these documents directly.
However, you can share these when prompted to firstname.lastname@example.org, and your account should be fully verified within 72 hours.
In total, I was able to choose from nine available payment methods when first crediting my account, including Skrill and Neteller. These options aren’t always available at UK casinos depending on the geographical region in which you live, but I had the opportunity to use both after registering for an account.
Other options include Visa debit and PayPal (my personal favourites), MasterCard debit, Trustly, Maestro and online bank transfer, while you can also complete deposits using a prepaid Paysafecard if you want to manage your bankroll more carefully.
When it came to making my first withdrawal, anti-money laundering laws required me to transfer funds using a method that had been previously used to complete a deposit. This meant using my Visa debit, with the funds eventually landing in my account in a little under four days. This may seem a little slow when compared to the market average, but you should note that the brand can take up to 48 hours to process withdrawal requests internally.
However, you can track the status of any pending withdrawals through your account page, while the PlayGrand Casino will also confirm the transaction by email once it has been completed.
Mastercard 2-4 working days, Visa 2-4 working days, Wire transfer 2-4 working days, Skrill 0-1 working days, NETELLER 0-1 working days, Trustly 0-1 working days, PayPal 0-1 working days, Maestro 2-4 working days