|1st deposit bonus||100%/£100 + 20 bonus spins|
|Minimum deposit for bonus||£20|
|Extra 1st deposit bonus info|
|Wagering requirements (bonus money)||50x (D+B)|
|Wagering requirements (bonus spins)||35x|
|Maximum bet for wagering||£5|
|Maximum cash out||5x the bonus amount|
➕ Huge game selection with the best developers
➕ Bright and clean design
➕ Great customer support
➕ Responsible gaming prioritised
➖ Mobile version feels clunky via browser
➖ Limited deposit options
➖ Heavy bonus terms
Located in the heart of London, the prestigious Grosvenor Victoria Casino is renowned for its charming ambience. The casino, known as The Vic, opened its virtual doors for UK players in 2021, bringing the complete casino experience to the comfort of your home.
The casino is operated by Rank Group, one of the UK's leading casino operators, with decades of experience and a portfolio of world-class brands. The Vic is a prime example of this, with an elegant site filled with games from the best developers in the industry. Everything from slots and live casino to classic table, arcade, and scratch games is conveniently available under one roof.
What I like best about The Vic is that the operator has flawlessly transferred the atmosphere of the land-based counterpart to your browser. The first thing I noticed upon entering the casino was a category for Club slots, which are the traditional Novomatic and IGT games you can find in brick-and-mortar casinos. Just the sound of these slots as the reels spin and lock into place is pure gold. Nevertheless, the casino also offers the opposite of this, with the hottest new releases from the likes of Play'n Go, Push Gaming and NetEnt available.
When it comes to the design of The Vic, the operator has kept everything tidy. The colour scheme is a mix of white and blue with gold accents that give the site a hint of luxury. The menus are well organized so that navigation is easy, and everything is accessible with just a click. All in all, The Vic is a visually appealing whole.
The Vic casino, like any other casino, has its flaws. Even though the site's navigation is excellent on mobile devices, it feels a little clunky. The operator answers this issue with an app, but it is only available for Android users. Furthermore, The Vic has strict bonus terms that are not in the player's favour.play on The Vic Casino »
To start off at The Vic, you receive a solid first deposit offer with some bonus spins to top it off:
New Customers only. 18+. Minimum deposit: £20. Wagering requirement: 50x (D+B). Max wager: £5. Wagering time: 7 days. Max conversion from bonus: 5x bonus amount. Bonus spins wagering requirement: 35x. Max conversion from bonus spins: £30. Game weightings apply. Please gamble responsibly. Full terms and bonus terms apply BeGambleAware.org.
The full welcome package consists of three deposit offers:
The Vic provides a generous welcome bonus to boost your first three deposits, with a total of £200 available in bonuses. The offers are forfeitable, so if you win before activating the bonus funds, you can always cash out your winnings. This naturally voids the bonus balance.
The terms, however, are heavier than usual at The Vic casino. The minimum deposit required to activate each offer is £20, which is a reasonable amount. When it comes to the wagering requirement, things start to get out of control. The bonuses have a 50x wagering requirement, which applies to both the deposit amount and the bonus amount. This is unreasonably high and makes the wagering process almost impossible.
Even if you meet the strict wagering requirements, your real-money winnings are limited to five times the bonus amount. Any bonus amount above this will be forfeited, for instance, a bonus of £100 can only be converted to £500 in real funds. Overall, the terms of the offer are way too harsh in my opinion.
Please gamble responsibly.
Each of the offers in the Vic casino's welcome package includes bonus spins. You can receive a total of 100 spins on Lucky Lady's Charm, a legendary Novomatic slot. The first offer includes 20 spins, with subsequent offers including 30 and 50 spins.
Lucky Lady's Charm is one of the timeless classics from Novomatic, with 5 reels and 10 paylines. The slot is themed on magical fairies, with an authentic old-school feel. Land three or more crystal balls that act as a scatter to trigger the bonus feature with high volatility.
The bonus spins are available for seven days, and you have to wager the winnings 35 times to convert them into withdrawable money. The winnings, like the deposit offers, are limited. You can only convert £30 into real funds from the spins.
How good is the welcome bonus offer when stacked up against other casino deals? Pick a site and see for yourself.
|1st deposit bonus||100%/£100 + 20 bonus spins|
|No deposit bonus||-|
|Wag. req. (bonus)||50x (D+B)|
|Wag. req. (spins)||35x|
|Max cash out||5x the bonus amount|
|1st deposit bonus||100%/£150 + 50 bonus spins|
|No deposit bonus||-|
|Wag. req. (bonus)||35x (D)|
|Wag. req. (spins)||-|
|Max cash out||£150|
The Vic casino is mainly driven by slots, which come in all shapes and forms. The authentic land-based casino feel is enhanced by the "Club slots" category, which features only vintage games. Looking for something more modern? Take a look at the top slots or new slots sections to find releases like Giga Jar from Push Gaming, with countless features like fruit clusters, snowball features, and wild jars. All in all, The Vic casino provides everything you need when it comes to slots.
I enjoy classic table and card games in addition to slots, so I was pleased to see that The Vic has them in their own category. Unfortunately, the selection was limited to a few games, as was the scratch and arcade section. These genres could use a little more attention for a more comprehensive experience.
Navigation on The Vic casino is straightforward. You can move between the main tabs from the top bar and expand your preferred category with a single click. Further filtering is available from the smart search feature, which allows you to select features such as bonus rounds, multiways, stacked wilds, or tumbling reels. You can also select the number of paylines for the search. I think the operator did an excellent job here by giving players complete control.
Live casino enthusiasts will definitely enjoy their time at The Vic casino. The selection consists of tables from Evolution Gaming and Authentic Gaming, both of which provide high-quality streams and a range of games.
The live casino lobby is divided into three sections: generic, Authentic Gaming studio, and live roulette. For some reason, blackjack, craps, and some of the baccarat tables are accessible only through the table and card games sections, so head over there if you are looking for these games. Same goes for game shows, which do not show up in the live casino lobby, but instead in the scratch and arcade games lobby.
Overall, The Vic casino's live casino selection could be more diverse, but you'll find all of the essentials here. I was a little disappointed with how this section of the casino is laid out, as you have to switch between tabs to play certain game types. These could have been easily accessible directly from the live casino lobby.
With more and more players opting to play via mobile, a modern online casino must provide a functional mobile version. The Vic casino provides a solid mobile environment without sacrificing any of the elements its desktop counterpart offers. The navigation options are the same, with the addition of a floating bottom bar to make it easier to switch between tabs and search for games.
However, the mobile version of the site was not entirely up to modern standards, as it occasionally stutters and lacks responsiveness. For a smoother experience, it's better to download The Vic app, which is available for Android. Sadly, iOS users will only be able to use the browser version.
No matter what device you use, there are no problems with the games themselves. I tried both slots and live casino and had a flawless experience. Overall, if you don't mind the minor hiccups, The Vic is a great location for those who prefer playing via mobile.
When it comes to payment methods, the Vic casino only covers the basics. I had the option to deposit using debit cards, Paysafe, or PayPal. Unfortunately, open banking methods and e-wallets are not available for those who prefer them.
The minimum deposit at The Vic casino is £10, which is in line with the industry standard. The same goes for withdrawals, which is great to see. You don't need to risk a high amount to play on the site.
The Vic casino ensures that most withdrawals are processed instantly and paid into your bank account within 15 minutes. As all major banks and PayPal are now enabled with fast withdrawals, you can receive your winnings in no time. However, it's important to note that withdrawals to Visa and Mastercard that are not enabled with fast withdrawals will take 1-3 working days to reach you. The operator gets full marks from me for their withdrawal policy.
Customer service at The Vic casino is of the highest calibre, as you might expect from a casino of this magnitude. You can contact the team through any channel, with live chat, email, and phone support all available under the "contact us" section of the site.
Before contacting support, you should take a look at the frequently asked questions page. The topics covered include account-specific, game, and banking-related queries.
My experience with The Vic casino's support was great. I had to wait about ten minutes in the queue, but once the agent picked up my chat, I received friendly and professional assistance. The chat is open from 8:00 AM to 10:30 PM, seven days a week. If you prefer to talk by phone, the casino's phone number can be found on their support page.
The Vic casino is licensed by the UKGC, and it must follow the set Know Your Customer regulations with all of their players. This is done to prevent underage gambling and money laundering.
The process includes verifying your information, such as your identity, address, and payment method. The casino may request the following documents from you in order to do so:
You can use, for instance, a driving license, a utility bill, and a bank statement to verify your account. The casino will notify you via email when these documents are required. The casino does not specify how long the verification process may take, but as with other Rank casinos, you can expect the team to process your documents quickly.
It's important to note that all players who reach a certain level of activity will be required to go through additional verification processes. This is more relevant for high rollers, who may have to submit further documentation, such as the source of their income.
The Vic casino operates under a license from the UKGC.
I was pleased to see that the operator had taken extra precautions to promote responsible gaming. Their safer gambling hub includes a self-assessment test, links to professional help organisations, and an overview of the tools available to help you control your gambling.
To ensure that your gambling is safe and under control, You can use the following responsible gambling tools at The Vic:
The cashier will let you select a net deposit loss cap to set a daily, weekly, or monthly loss cap on the amount you can lose. The limit is the difference between your deposits and withdrawals, and helps you stay within your limits. Furthermore, you can set reminders to keep track of the time you have spent playing.
If you want to take a break from gambling, you can restrict access to your account for a set period of time using the Take a Break function. You can lock your account for up to 6 weeks. If you want to avoid playing for an even longer period of time, you can self-exclude. This can be done by navigating to the responsible gambling section under your account.
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