- Solid game library
- Cheap visual design
- Poor user experience
- Massive bonus wagering
Zodiac Casino (UK) has a long history, stretching all the way back to 2002. Since then, we have established a reputation for our range of casino games, banking options and great customer support.
Powered by leading software developers, Microgaming and Evolution Gaming, we have over 550 casino games available at the click of a button.
Our novel take on the horoscope has garnered us success. Throw in the best games along with the luck of horoscopes, and you have a fantastic platform for entertainment.
Our recipe for success has earned us awards such as the best new online casino and the best casino service.
Poor graphics gave me cause to hesitate, but things only got worse once I signed up and started to use the bonus.
Their super cheesy looking home screen made the casino look more like a US scam site than a UK casino. I ignored this fact and tapped on ‘Click Here to Play’ to begin the signup process. I got a popup box which I had to tick to confirm that I had read the significant terms of the offer and that I am opting in to the welcome bonus. I had to check this box to proceed. This felt a bit odd to get before even entering my details, and it’s pretty unusual not to have the option to opt-out of the welcome bonus.
Once the box was checked, I proceeded onto the signup form, which required the usual details of DOB and name etc but also my occupation. I’m never really sure why casinos need this and if it actually helps them to verify my identity. In this case, the occupations were very vague, so I selected ‘Marketing’ and pressed on.
Next, I had to check an opt-in box to both receive my Welcome Bonus and also give them permission to send me their promotions. This is surely illegal under the GDPR rules in the UK, and no one should be forced to opt-in to receive promotional info. This was yet another red flag, and I was growing weary of this casino before I’d even gotten started.
Once I’d clicked on ‘Complete’, I got a welcome screen which stated that my account is now ‘registered’. I also got a 15 character long username of random letters and digits assigned to me, and my password displayed right there on the screen for everyone to see. Things didn’t feel very safe here. The next screen gave me more details about the 5-part welcome offer and a big flashing button, complete with moving arrows each side, telling me to ‘Deposit Now’. This felt pretty tacky, but I clicked to add £40 worth of funds to my new account.
We give you 80 chances to win at progressive jackpot, Mega Moolah. Sign up today and make a minimum deposit of £1 to get your bonus.
The minimum first deposit required is £1. All subsequent deposits have a minimum requirement of £10:
- 1st deposit: Make a deposit of £1 and you'll get 80 chances to win the jackpot in Mega Moolah
- 2nd deposit: 100% match bonus up to £100
- 3rd deposit: 50% match bonus up to £80
- 4th deposit: 50% match bonus up to £150
- 5th deposit: 50% match bonus up to £150
Right after depositing, I was shown a page which said that my 80 jackpot chances had been credited as a £20 bonus. There was another big flashing button inviting me to play Mega Moolah right away. Clicking on the button took me to the game where I got a small popup box stating that I was playing with bonus funds and that terms and conditions apply.
I took a few spins but got confused as both my £20 bonus balance and £40 real money cash balance were being spent with each spin. I tried playing another slot game, but the same thing happened, so I contacted the support team for some clarification on what was happening here.
The support guy informed me that while my £20 bonus was active all bets would be taken from both the real cash and bonus balance at the same time. Apparently, the exact percentage of each take is decided by the total bonus/cash balance split. He also said that once I’d met all the wagering requirements (a staggering 200x), my bonus balance would be transferred, in total, to my cash balance.
I asked why the offer wasn’t the advertised £20 of £0.25 spins on Mega Moolah. The support guy said that they had introduced the new system to give customers the option to withdraw their cash balance at any time. This meant that the advertised welcome bonus no longer exists which must be breaking some sort of law.
None of this really made any sense and just made me lose any remaining trust I still had in the casino. It seems very dishonest not to give players the welcome bonus which is actually advertised.
First deposit bonus code
You don't need a bonus code to claim Zodiac Casino's first deposit bonus.
Significant terms and conditions
- New UK Customers only. 18+
- Minimum first deposit is £1; £10 for all subsequent deposits.
- 1. and 2. bonus wagering requirement: 200x.
- 3. and 4. bonus wagering requirement: 30x.
- Certain games contribute a different percentage towards wagering requirements.
- Please gamble responsibly.
Extra and no deposit spins
VIP / Special promotions
We run our loyalty program on Casino Rewards, giving players the chance to earn comp points on a well-established loyalty scheme.
In total, there are six status levels, for players to climb up. Each status levels offers a new set of benefits, including better bonuses, more promotions, priority support, birthday gifts, exclusive games, a personal account manager, and entries into the Time of Your Life Sweepstakes and VIP Lucky Jackpot.
There are over 550 different casino games available. These games cater and suit a variety of tastes and bankrolls. Besides modern video slots, there are three-reel and five-line slot games, arcade-style British games, table games, video poker and much more.
Since the majority of the games are powered by Microgaming, the games have been designed to offer a superior gaming experience. Amongst some of the top games, there is Break Da Bank Again, Game of Thrones, Crazy 80s and Hitman.
You can access circa 16 progressive jackpot games when playing at Zodiac Casino, including the likes of Mega Moolah, King Cashalot, SupaJax, Triple Sevens and Caribbean Draw Poker.
For players who love table games, we haven’t forgotten about you. You can access plenty of variance of Blackjack, Roulette and Video Poker.
The games lobby benefits from being as basic as possible with a solid selection of titles on offer. You could argue that it’s just terrible web design; however, there are no banners or distracting graphics here, just a simple list of casino games. The menu is equally basic with a choice of ‘New Games’, ‘Recently Played’, ‘Progressives, ‘Live Casino’ and more. It works okay, but the lack of a search box or ability to filter by a developer is sadly obvious here.
I decided to start with some basic slot games and loaded up 9 Pots of Gold. I won £6 in the bonus feature after persevering with a few £0.40 spins. Next, I tried the charming Arctic Magic, but there were no major wins to speak of. Banana Drop gave me a better time with a £4.52 win in the bonus game feature. Immortal Creatures was next with some £0.30 spins, but nothing came my way.
Moving on to test out the Live Casino selection, I had a few rounds of Evolution’s Live Sic-Bo but won nothing at all. My fortune didn’t improve with Live Roulette either, and I had some limited success on Monopoly Live with a modest £3 win.
Overall, my no-frills game playing experience was seamless, with no glitches or issues loading of any slot or live games I tried out using my laptop.
Desktop game information
Desktop game providers
Our mobile casino version is faithful to the desktop version. With no need for a mobile casino app download, you can play straight from your web browser.
We do encourage our players to download the software, but it is not compulsory.
You can sign up for an account, make deposits, play a range of mobile casino games and get in touch with customer support.
I loaded up Zodiac Casino in the Chrome browser on my Android device to test it out. I found it weird that there’s no login button found anywhere on the site. I had to start the signup process again and then click ‘I Already Have An Account’ on the second page. Just plain weird.
Once I’d logged in, I landed on a screen which said ‘swipe to see all your promotions’, but this was pretty unresponsive, and I had to skip it. The layout of the mobile site was just as basic as the desktop, but everything worked without too much lag.
Game-wise, I checked out Playboy Fortunes with some £0.20 spins to start with and won a welcome £2.50 in the free spins round followed by £4 on the next spin. Next, I tried Immortal Romance, but nothing happened there beyond some occasional £1 wins. The only issue came when I tried to load a third slot game, and it broke my mobile browser. I had to restart it and login again, which was annoying.
Mobile game information
Mobile game providers
For players who want to kick up their gaming experience up a notch, we have a dedicated live dealer section. There is no need to get dressed up and to drive into town, to enjoy the authentic live casino experience.
You can enjoy a blend of table game classics and modern titles, including Live Blackjack, Roulette Live, Ultimate Texas Hold’em, Three Card Poker, Dream Catcher, Casino Hold’em, Monopoly Live, Lightning Dice and Live Baccarat.
We also offer a range of online scratchcards and Keno.
Live game information
Total number of live casino games: 32
Live game suppliers
Gambling is meant to be fun and entertaining. Before sitting down to play, we advise our players to know beforehand how much time and money you can afford to spend.
If you have been worried about a potential gambling problem, you can try our self-assessment test.
Additionally, we have the following tools available to help curb down problem gambling.
- Session Reminders
- Deposit Limits
- Take a Break period
Alternatively, you can get support and help from sites such as GambleAware and Gamcare.
We have a dedicated FAQ page, where you’ll find answers to questions on registration, banking, loyalty program and casino games.
We also have a Support Centre, which is available 24 hours, seven days a week. You can get in touch with an agent, either by sending an email on email@example.com or else, via live chat.
Clicking on the ‘Support’ tab gives a basic page with an email address and a flashing ‘Live Chat’ button which belongs in the early 2000s. It says that support is available 24/7 so I tapped the button and my chat was answered pretty much immediately by one of the team. They were able to reply to my question about my bonus issues with a comprehensive answer. It felt like they really did want to help and get top marks for their proactive attitude.
What lets the support down here was the chat box itself. For some reason, everything I typed was coming out right to left on the screen. If I added a question mark, it placed it at the start of the line which was really annoying. My chat transcript looked like I’d been on the beers all evening, not a great support experience!
There’s also a noticeable lack of FAQs or general information on any of the pages inside the site. It made it feel like I was really on my own here and was only saved by the super helpful chat guy.
English, German, French
Email support languages
English, Finnish, Swedish, German, French, Spanish, Italian, Danish, Dutch, Portuguese, Slovak, Ukrainian, Korean, Japanese
Live support languages
Phone support languages
By virtue of online gaming regulations and requirements, we will ask you to provide documentation and other security documents as part of our KYC.
These include the following:
- Proof of ID (passport, driving license, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of Payment Method
I looked around the site but couldn’t find any information about the verification of my account or a place to upload documents anywhere. There was also a distinct lack of info in any of the emails which Zodiac sent me as these were mainly focused on promotions.
My withdrawal of £26.47 didn’t trigger any additional checks beyond the basic information which I’d provided on signup. I’m certain that if I deposited and played with larger funds then I’d need to go through some form of KYC checks in the future.
All major banking methods are accepted at Zodiac Casino including:
- Debit Cards: Maestro, Visa Electron, Entropay
- e-Wallets: Paypal, Neteller, Skrill
- Direct Bank Transfers
- Pre-paid Vouchers: PaySafeCard
After clicking on the ‘Deposit Now’ button, which appeared when I signed up, I was given a list of payment providers to choose from. I clicked on Mastercard and got a screen with the pre-set options of depositing £1, £10 or £40, which felt a bit random. There was also the option for ‘Own Amount’. I went for the £40 option and checked the box to say that I understood and agreed to their funds protection method.
I proceeded to enter my card details, and the deposit went through after a few seconds delay. This was the easiest part of using the Zodiac site, and I even got an email to confirm my full deposit details.
Making a withdrawal was pretty straight forward but longer than expected. When I made the withdrawal request, I got an email confirmation stating that it will be processed within 1 business day, subject to satisfactory verification checks. In reality, it took nearly a full 3 days to be approved, but this was over a weekend. Once it was approved, it took just over 40 hours to hit my bank account. I feel that this is pretty slow overall and hope that future withdrawals come through much faster.
Mastercard 48-123 hours, Visa 48-123 hours, Wire transfer 48-123 hours, Skrill 48-123 hours, NETELLER 48-123 hours, PayPal 48-123 hours, Maestro 48-123 hours
Charlie has worked in the casino industry for over 3 years, spinning thousands of reels along the way. He’s a pro at weighing up any casino game, site or bonus. Charlie loves free spins and tasty biscuits.