BacanaPlay Casino Review

By Ville Saari Updated:

Our BacanaPlay casino review looks at slots, bonuses, promo code, and payment methods, among others.

1st deposit bonus 100 bonus spins
Bonus code: BACANA
Minimum deposit for bonus £10
Extra 1st deposit bonus info
Wagering requirements (bonus money) 60x (B)
Wagering requirements (bonus spins) 60x
Maximum bet for wagering £5
Maximum cash out Unlimited
Basic information
Launch date 11/2019
Minimum deposit £10
Platform Skill On Net
Sports betting No
Live casino Yes
Bingo No
Visa
Mastercard
PayPal
Skrill
EcoPayz
Paysafecard
Play here » New UK Players only, 18+. A minimum deposit of £10 applies. A 60x wagering requirement applies on both Bonus + Bonus Spins winnings. Bonus spins must be used before deposited funds. Game weightings apply. Please gamble responsibly. Full terms and Bonus apply. GambleAware.org.

What BacanaPlay Casino Looks Like

Here is what BacanaPlay looks like. The orange colour brings a fresh feel to the site, and it is easy on the eye.

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Summary

BacanaPlay is an easy-to-use online casino with a colourful site and thousands of slots. Fast withdrawals and friendly customer support are just a few of the things that we like about this casino. The multi-tiered VIB Club offers exciting rewards for punters.

Bojoko rating This review was made independently by Bojoko’s casino experts. Rating score is based on both quantitative and qualitative factors. The review method is uniform for all casinos affiliated with Bojoko, so you can easily compare this casino with other brands.

4

Bonuses

Banking

Games

Support

Usability

Player rating

2.8

Pros:

Colourful and large visual elements
Thousands of games
Easy to use
Good customer support

Cons:

Hard bonus wagering

Deposit Methods

Mastercard Visa Skrill Paysafecard PayPal EcoPayz

Withdrawal Methods

Mastercard Visa Skrill PayPal EcoPayz

BacanaPlay Casino Overview

BacanaPlay Casino was founded in 2019 with much success. The word Bacana means, for example, a rich person, and they are committed to making bacanas out of their players.

The bonus-friendly casino entertains players with a plethora of high-quality casino games, fast withdrawals and a super-friendly customer support team. With a vibrant and fresh orange and white interface, they bring you a simple concept where information can be accessed at the click of a button.

As the sister site to casino PlayOJO, Bacana Play has some great pedigree. Most importantly, they are licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority. These reputable jurisdictions ensure that everything that the casino does is within the legal framework, including using state-of-the-art security systems to keep you safe and sound as you play online.

I completed a simple 3-step form to create a new account at BacanaPlay. Once everything was complete, I hit 'Go Play' to create a new account. Because I hadn't checked the box to opt-in for bonus offers, I got a list of checkboxes where I could opt-in one medium at a time. There were 2 buttons here, one for 'Choose None' and another that said 'Choose All - Complete Registration'. This was pretty deceptive as I clicked on 'Choose None' and my signup completed just fine. It just felt like a sneaky little way to get people to opt in to their promotions.

Play on BacanaPlay »

BacanaPlay Welcome Offer

The welcome offer at BacanaPlay provides a great way to start your casino journey. Make a minimum deposit of £10 to claim the following offer:

New UK Players only, 18+. A minimum deposit of £10 applies. A 60x wagering requirement applies on Bonus Spins winnings (only slots count) within 30 days. Bonus spins must be used before deposited funds. Game weightings apply. Please gamble responsibly. Full terms and Bonus apply. GambleAware.org.

To get started, you need to follow the below steps to make sure that you get the best out of your BacanaPlay Casino experience:

  1. Sign up for a BacanaPlay account
  2. Verify your account
  3. Make a minimum deposit of £10 and use bonus code BACANA
  4. Claim your welcome package

Once I was signed in, I clicked on the little promotions icon at the top of the screen. This gave me a carousel of offers, including the welcome bonus which I clicked on. This showed me the details of the offer above a 'Deposit Now' button. This took me directly to the deposit screen, where I dropped £40 into my account to claim the offer.

I could then claim my 100 bonus spins on Big Bass Bonanza worth £0.10 each. These bonus spins require a deposit, but there are a whole range of great casinos with no deposit bonuses available, and these might be more appealing to some gamblers.

The bonus seemed pretty generous on the surface, but when I looked into the terms and found a 60x wagering requirement, things changed. This is very steep when compared to the industry standard of 35x.

BacanaPlay Bonus Code

BacanaPlay's first deposit bonus code is BACANA.

VIP / Special Promotions - Join BacanaPlay's VIB Club!

Bacana Play wants to take your playing experience up to the next level. Join their VIB Club and get access to exclusive perks and offers and the chance to win unforgettable prizes.

The VIB Club is split into six levels. You start off with Bronze and can advance to Silver, Gold, and Platinum. Each of these levels comes with unique perks and benefits.

VIBs can expect the following treats:

In addition to the VIB Club, there are prizes to be won with the Prize Twister, slot tournaments to join, and monthly rewards, among other promotions.

Compare BacanaPlay Casino Bonus

This is the place to compare the BacanaPlay bonus offer with some of the other bonuses available. You can select the casino that you want and compare the value and terms of the offers.

The BacanaPlay offer of 100 bonus spins is quite nice, but the wagering requirement is a steep 60x. When the industry standard is 35x, it is clear that it will be a tall order to get this done successfully.

Bojoko rating 4
1st deposit bonus 100 bonus spins
No deposit bonus -
Min. deposit £10
Wag. req. (bonus) 60x (B)
Wag. req. (spins) 60x
Max cash out Unlimited
Bojoko rating 3.6
1st deposit bonus 50 bonus spins
No deposit bonus -
Min. deposit £10
Wag. req. (bonus) -
Wag. req. (spins) -
Max cash out £20

BacanaPlay Casino Game Suppliers

The BacanaPlay library is filled to the brim with slots from industry juggernauts like Play'n GO and Yggdrasil.

NetEnt WMS (Williams Interactive) Yggdrasil Play'n GO iSoftbet Thunderkick NYX
NetEnt WMS (Williams Interactive) Yggdrasil Play'n GO iSoftbet Thunderkick NYX
Evolution Gaming

With about 5,600 casino games in their repertoire, their games have been provided by some of the world's leading software providers, who have created cutting-edge games with stunning graphics and features.

These popular game providers include the likes of Yggdrasil and Nolimit City, among many others.

Bacana Play has created the following categories to help you browse their numerous games:

  • Slots
  • Roulette
  • Live Casino
  • Live Show Games
  • Card games
  • Daily Jackpot
  • Jackpot

I liked all the search options, and many casinos could do well to take note of these. You can further browse games by themes, features, volatility, minimum and max bet, the number of pay lines and reels and game providers.

The casino also offers daily jackpots and regular progressive jackpots. The difference between the two is vast. Daily jackpots are jackpot slot games that are guaranteed to drop daily, while regular progressive jackpots can drop anytime without warning.

I'm happy to report that all the games I tested loaded up and played without any issues at all. Even the live casino tables were glitch-free on my domestic broadband connection. The overall layout of the games lobbies was good here, with just a few basic categories to keep things simple. The search function worked well, and I easily found everything I wanted to play. My only annoyance was the lack of minimum bet info on the live casino thumbnails.

Desktop Game Information

  • Games: 5600
  • Slots: 5000
  • Table games: 100
  • Jackpot games: 270

The number of games is an approximation at the time of writing the review. The numbers may change when new providers are included and new games are added.

There are thrills aplenty in store for live casino fans. To replicate the feel of the authentic brick-and-mortar casino, BacanaPlay uses high-quality video streaming, professional dealers and croupiers to stream in real-time onto your device's screen.

You can find a diverse and extensive gaming list of games, including live blackjack, live roulette, live baccarat, Caribbean Stud Poker, Dream Catcher, Three Card Poker and Monopoly Live, amongst many others.

Their live dealer section is powered by notable software company Evolution Gaming.

Live Game Information

  • Total number of live casino games: 150

The number of games is an approximation at the time of writing the review. The numbers may change when new providers are included and new games are added.

There is no need to play on your desktop PC if you don't want to. BacanaPlay has made sure that players can play across numerous devices, whenever and wherever they are.

I liked the layout on the mobile site and could see that things had been well thought through. All the navigation buttons were the ideal size for my fingers, not something that always happens on a mobile casino site. The full functionality of the desktop menus was here, which was good to see.

As long as you have a steady internet connection, you only need to log into your account from your web browser to pick up where you left off. There are no mobile casino apps to download.

Since they created their website with a mobile-first approach, you can enjoy numerous features on the go. You can sign up for an account, make deposits and withdrawals, play mobile casino games, and contact customer support if you need to.

All the games loaded and played on my Android mobile phone without any issues, and the navigation was also a smooth experience. This is certainly one of the better mobile casino experiences I've had recently, so top marks for BacanaPlay here.

A number of payment options are available at BacanaPlay. You can make a quick and easy deposit as follows:

Payment method Min deposit Min withdrawal Possible fees
Mastercard £10 £20 -
 Visa £10 £20 -
PayPal £10 £20 -
Paysafecard £10 -
Skrill £10 £20 -
Payz £10 £20 -
Wire transfer £10 £50 £10

Clicking on ‘Deposit Now' from the welcome offer promotion, I landed on the cashier screen that displayed all the payment options along with their minimum deposit amounts and any fees. I selected Mastercard Debit and filled in my card details on the simple form. I also had to check a box here to say that I understood the casino's funds protection policy and agreed with their terms.

All that complete, I hit 'Submit' and after a few seconds got a notice to say that my transaction request was now ‘Pending'. Around a minute later, I got a pop-up message confirming that my deposit had been successful. I'm not sure what the delay was for, but it was slightly unnerving as a brand-new player to have this short wait.

Going to make a withdrawal request, I was halted in my tracks by a pop-up notice that said I'd need to upload some documents and verify my account first. I followed the instructions, and my account was verified within around 40 hours, after which I was able to make a withdrawal. I put in my request using the simple form, which was a speedy process as my details were already saved here. It took just under 22 hours for my request to be approved and the funds to instantly hit my account, not too shabby for my first withdrawal.

The average withdrawal time for BacanaPlay is 1-2 business days. They aim to process all withdrawals within a few hours.

  • Mastercard: 0-3 business days
  • Visa: 0-3 business days
  • Skrill: 0-2 business days
  • Payz: 0-2 business days
  • PayPal: 0-2 business days

BacanaPlay has a good selection of customer support options for gamblers. The casino also has a FAQ section that covers promotions, banking options, and technical issues, among others.

  • Email support: ✅
  • Live support:
  • Phone support:

I triggered a pop-up chat window to load. I was pretty disappointed that it took over 3 minutes for my chat to get connected to an agent. When it was, I asked a basic question about when my account would be verified, and I was transferred to another support agent. This made the overall experience pretty slow, but the support guys were very polite and gave some detailed answers, which was good to see.

Here are the contact details:

  • Email: support@bacanaplay.com
  • Phone: +1 647 578 9860
  • Live Chat: Available between 6 a.m. and midnight

For security reasons, BacanaPlay requires standard verification documents as proof of your identity. They kindly ask you to provide them with the following:

  • Proof of ID (passport, driving license, ID card)
  • Proof of address (utility bill, bank statement, official government letter)
  • Proof of Payment Method

BacanaPlay aims to check the documents in under 12 hours. It could, however, take longer if extra verification is required.

When I attempted to make my first withdrawal, a pop-up notification informed me that I'd need to submit some documents before I could request any funds. I clicked OK, and this took me directly to the Documents Upload page.

There were 2 separate boxes here, one for proof of ID and the other for my proof of address. Clicking on either one of these gave me full details on the type of document that was required and exactly how it should be displayed. It's certainly one of the clearest verification portals I've ever seen across all the sites I've used. Below this election was a dropdown menu of document types to choose from, plus a 'Choose File' and 'Upload' button.

The uploads were fast, and I managed to submit both of the required documents in just a couple of minutes. I also got a confirmation email for each document that I'd uploaded. From submitting the documents to having my account verified took 40 hours, so just under 2 days in total. This isn't so bad, especially if it improves the speed of any future withdrawals.

Gambling is a form of entertainment which should be enjoyed responsibly. If you start to feel uncomfortable due to your gambling, you can use one of the below tools for better control:

  • Cooling-Off
  • Temporary Suspension
  • Self-Exclusion
  • Deposit Limits
  • Reality Checks

Alternatively, you can install filtering software, such as Cyber Patrol, Net Nanny and Gamblock, which block access to gambling sites.

If you require to speak to a professional, you can get in touch with charities and organisations, such as GamCare, Gamblers Anonymous and Gambling Therapy.

BacanaPlay is a SkillOnNet casino, and it has a number of sister sites. One of them is PlayOJO, and we have provided our readers with a PlayOJO casino review so you can compare the casinos.

Here are some other alternatives for you to check out.

  • Jackpot.com: This casino, operated by Lottomatrix, is home to massive jackpots and lotteries. It offers a nice amount of casino games and a tasty first deposit bonus of 50 bonus spins.
  • Miami Jackpots: The classy and simplistic design of this SkillOnNet casino will appeal to many. It is easy to use, which provides a solid base for an entertaining visit.
  • Fun Casino: Here is a casino that lives up to its name, and the colourful interface takes you to a faraway place. That place offers a great selection of casino games, including slots and live casino games.
  • Kwiff Casino review: At Kwiff Casino, punters can enjoy a good library of slots, table games, and live casino games. These are provided by a huge number of top providers, like NetEnt, Play'n GO and Evolution.

FAQ

BacanaPlay is owned and operated by SkillOnNet. The casino has a number of sister sites, like PlayOJO and LuckyNiki.

BacanaPlay is absolutely safe. It operates under a UK licence, which guarantees fair results.

About the Authors

cover
Ville Saari

Reviewed by:

Ville Saari
Ville is an industry veteran, who has written thousands of gambling-related reviews and articles since 2009. He is an IT engineer with a passion for game and strategy optimisation, and to teach the world to play better.

Methodology

This review was made independently by Bojoko’s casino expert. Rating score is based on both quantitative and qualitative factors: bonuses, game selection, payment methods, customer service and usability.

The review method is uniform for all casinos affiliated with Bojoko, so you can easily compare this casino with other brands.

See the full review methodology here.
cover
Tomi Ristola

Reviewed by:

Tomi Ristola
Tomi has been writing translations and content during a career spanning over a decade. Honesty and patience come naturally to Tomi, and this will be evident in his work for Bojoko. You can expect nothing short of authentic and meticulous analysis.

Methodology

This review was made independently by Bojoko’s casino expert. Rating score is based on both quantitative and qualitative factors: bonuses, game selection, payment methods, customer service and usability.

The review method is uniform for all casinos affiliated with Bojoko, so you can easily compare this casino with other brands.

See the full review methodology here.

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Help Others by Rating BacanaPlay

Bonuses
Appearance & usability
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Mobile
0/500
Bonuses:
Appearance & usability:
Games:
Customer support:
Banking:
Mobile:
Review by BluePhoenix8
The games are brill but it will not let you withdraw whilst a bonus is active ....the customer support is rubbish as I have been waiting 4 days for a withdrawal after speaking to Christos and in that time I have lost money I wanted to withdraw.....stay clear as I don't think I will be recieving that money unless I take legal action which may have to be the last resort for these thieves

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