BacanaPlay Casino Review

With about 5,600 casino games in their repertoire, their games have been provided by some of the world's leading software providers, who have created cutting-edge games with stunning graphics and features.

These popular game providers include the likes of Yggdrasil and Nolimit City, among many others.

Bacana Play has created the following categories to help you browse their numerous games:

• Slots
• Roulette
• Live Casino
• Live Show Games
• Card games
• Daily Jackpot
• Jackpot

I liked all the search options, and many casinos could do well to take note of these. You can further browse games by themes, features, volatility, minimum and max bet, the number of pay lines and reels and game providers.

The casino also offers daily jackpots and regular progressive jackpots. The difference between the two is vast. Daily jackpots are jackpot slot games that are guaranteed to drop daily, while regular progressive jackpots can drop anytime without warning.

I'm happy to report that all the games I tested loaded up and played without any issues at all. Even the live casino tables were glitch-free on my domestic broadband connection. The overall layout of the games lobbies was good here, with just a few basic categories to keep things simple. The search function worked well, and I easily found everything I wanted to play. My only annoyance was the lack of minimum bet info on the live casino thumbnails.

Desktop game information

• Games: 5600
• Slots: 5000
• Table games: 100
• Jackpot games: 270

_{The number of games is an approximation at the time of writing the review. The numbers may change when new providers are included and new games are added.}

There are thrills aplenty in store for live casino fans. To replicate the feel of the authentic brick-and-mortar casino, BacanaPlay uses high-quality video streaming, professional dealers and croupiers to stream in real-time onto your device's screen.

You can find a diverse and extensive gaming list of games, including live blackjack, live roulette, live baccarat, Caribbean Stud Poker, Dream Catcher, Three Card Poker and Monopoly Live, amongst many others.

Their live dealer section is powered by notable software company Evolution Gaming.

Live game information

• Total number of live casino games: 150

_{The number of games is an approximation at the time of writing the review. The numbers may change when new providers are included and new games are added.}

There is no need to play on your desktop PC if you don't want to. BacanaPlay has made sure that players can play across numerous devices, whenever and wherever they are.

I liked the layout on the mobile site and could see that things had been well thought through. All the navigation buttons were the ideal size for my fingers, not something that always happens on a mobile casino site. The full functionality of the desktop menus was here, which was good to see.

As long as you have a steady internet connection, you only need to log into your account from your web browser to pick up where you left off. There are no mobile casino apps to download.

Since they created their website with a mobile-first approach, you can enjoy numerous features on the go. You can sign up for an account, make deposits and withdrawals, play mobile casino games, and contact customer support if you need to.

All the games loaded and played on my Android mobile phone without any issues, and the navigation was also a smooth experience. This is certainly one of the better mobile casino experiences I've had recently, so top marks for BacanaPlay here.

A number of payment options are available at BacanaPlay. You can make a quick and easy deposit as follows:

Clicking on ‘Deposit Now' from the welcome offer promotion, I landed on the cashier screen that displayed all the payment options along with their minimum deposit amounts and any fees. I selected Mastercard Debit and filled in my card details on the simple form. I also had to check a box here to say that I understood the casino's funds protection policy and agreed with their terms.

All that complete, I hit 'Submit' and after a few seconds got a notice to say that my transaction request was now ‘Pending'. Around a minute later, I got a pop-up message confirming that my deposit had been successful. I'm not sure what the delay was for, but it was slightly unnerving as a brand-new player to have this short wait.

Going to make a withdrawal request, I was halted in my tracks by a pop-up notice that said I'd need to upload some documents and verify my account first. I followed the instructions, and my account was verified within around 40 hours, after which I was able to make a withdrawal. I put in my request using the simple form, which was a speedy process as my details were already saved here. It took just under 22 hours for my request to be approved and the funds to instantly hit my account, not too shabby for my first withdrawal.

The average withdrawal time for BacanaPlay is 1-2 business days. They aim to process all withdrawals within a few hours.

• Mastercard: 0-3 business days
• Visa: 0-3 business days
• Skrill: 0-2 business days
• Payz: 0-2 business days
• PayPal: 0-2 business days

BacanaPlay has a good selection of customer support options for gamblers. The casino also has a FAQ section that covers promotions, banking options, and technical issues, among others.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅

I triggered a pop-up chat window to load. I was pretty disappointed that it took over 3 minutes for my chat to get connected to an agent. When it was, I asked a basic question about when my account would be verified, and I was transferred to another support agent. This made the overall experience pretty slow, but the support guys were very polite and gave some detailed answers, which was good to see.

Here are the contact details:

• Email: support@bacanaplay.com
• Phone: +1 647 578 9860
• Live Chat: Available between 6 a.m. and midnight

For security reasons, BacanaPlay requires standard verification documents as proof of your identity. They kindly ask you to provide them with the following:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

BacanaPlay aims to check the documents in under 12 hours. It could, however, take longer if extra verification is required.

When I attempted to make my first withdrawal, a pop-up notification informed me that I'd need to submit some documents before I could request any funds. I clicked OK, and this took me directly to the Documents Upload page.

There were 2 separate boxes here, one for proof of ID and the other for my proof of address. Clicking on either one of these gave me full details on the type of document that was required and exactly how it should be displayed. It's certainly one of the clearest verification portals I've ever seen across all the sites I've used. Below this election was a dropdown menu of document types to choose from, plus a 'Choose File' and 'Upload' button.

The uploads were fast, and I managed to submit both of the required documents in just a couple of minutes. I also got a confirmation email for each document that I'd uploaded. From submitting the documents to having my account verified took 40 hours, so just under 2 days in total. This isn't so bad, especially if it improves the speed of any future withdrawals.

Gambling is a form of entertainment which should be enjoyed responsibly. If you start to feel uncomfortable due to your gambling, you can use one of the below tools for better control:

• Cooling-Off
• Temporary Suspension
• Self-Exclusion
• Deposit Limits
• Reality Checks

Alternatively, you can install filtering software, such as Cyber Patrol, Net Nanny and Gamblock, which block access to gambling sites.

If you require to speak to a professional, you can get in touch with charities and organisations, such as GamCare, Gamblers Anonymous and Gambling Therapy.

BacanaPlay is a SkillOnNet casino, and it has a number of sister sites. One of them is PlayOJO, and we have provided our readers with a PlayOJO casino review so you can compare the casinos.

Here are some other alternatives for you to check out.

• Jackpot.com: This casino, operated by Lottomatrix, is home to massive jackpots and lotteries. It offers a nice amount of casino games and a tasty first deposit bonus of 50 bonus spins.
• Miami Jackpots: The classy and simplistic design of this SkillOnNet casino will appeal to many. It is easy to use, which provides a solid base for an entertaining visit.
• Fun Casino: Here is a casino that lives up to its name, and the colourful interface takes you to a faraway place. That place offers a great selection of casino games, including slots and live casino games.
• Kwiff Casino review: At Kwiff Casino, punters can enjoy a good library of slots, table games, and live casino games. These are provided by a huge number of top providers, like NetEnt, Play'n GO and Evolution.

BacanaPlay is owned and operated by SkillOnNet. The casino has a number of sister sites, like PlayOJO and LuckyNiki.

BacanaPlay is absolutely safe. It operates under a UK licence, which guarantees fair results.