Hot Streak Casino review (UK)

To welcome new customers, Hot Streak Casino has a no-deposit bonus offer:

Register and verify your account via SMS and you'll get:

• 10 No-Deposit Bonus Spins

The spins are eligible for NetEnt's Finn and the Swirly Spin only.

When you want to make your first deposit, you can take one of two bonus offers:

• Up to 50 bonus spins
• Up to £200 cashback

Depending on your first deposit, you can choose how many bonus spins you want:

• Deposit between £10-£29 for 20 Bonus Spins.
• Deposit between £30-£39 for 30 Bonus Spins.
• Deposit between £40-£49 for 40 Bonus Spins.
• Deposit £50 or more for 50 Bonus Spins.

These bonus spins can be used on either Starburst, Aloha! Cluster Pays, or Finn and the Swirly Spin.

Hot Streak Casino also has a different first deposit bonus promo where you can receive up to £200 cashback if you'd prefer to opt for this instead. Players would have needed to deposit a minimum of £50 to be eligible for this offer.

I received the No-Deposit spins after verifying my phone number. The spins are valued 10p each and any winnings from these bonus spins need to be wagered 60x with a maximum withdrawal limit of £200.

Needless to say, my No-Deposit spins were completed within one minute leaving me with a balance of 4p so I jumped on to live chat and asked them to remove the balance because I didn't want any annoying wagering requirements after I had made my first deposit.

The cashback bonus is advertised as a 10% cashback of up to £200 on the net losses from your initial deposit, the cashback is awarded in cash which is a plus point.

The other welcome bonus is based on receiving a number of bonus spins depending on the amount of your initial deposit.

The maximum number of spins is 50 in return for a deposit of £50 and the bonus spins can be used on Starburst, Aloha! Cluster Pays or Finn and the Swirly Spin which doesn't sound too bad until you read the terms and conditions.

There is a decent wager requirement of 30x any winnings from the bonus spins, but there's a cap on withdrawals of 4x that amount.

So, if you won £20 from the bonus spins you would need to wager £600 and the maximum you could withdraw is £80. Just imagine how you would feel if you won £900 and were able to withdraw only £80. I think ‘Gutted' is the word you are looking for.

Significant terms and conditions (hot streak welcome offer)

• New UK players only, 18+.
• Bonus credited to your account upon validating via SMS.
• Spins to be used on Finn and the Swirly Spin.
• No-deposit bonus wagering: 60x.
• No-deposit bonus max withdrawal: 4x the initial bonus up to £200.
• Deposit bonus wagering: 30x.
• Deposit bonus max withdrawal: 4x the initial bonus.
• The spins will have an in-game value of £0.10 per spin.

Please gamble responsibly.

HotStreak is primarily a slots site, there are two or three Blackjack and Roulette titles for you to get stuck into but it would be fair to say this is not really a casino that will appeal to lovers of table games.

When it comes to slots, the selection of games is superb so I couldn't wait to see what was on offer.

I started off with a slot that I hadn't played before, Taco Brothers Derailed by Elk Studios and even though I doubt I'll be playing this slot again, the game was easy to find, loaded quickly and played perfectly, just not my cup of tea.

Next on the list was a game that I had not played in ages, a good old Microgaming classic, Jurassic Park.

As expected, the game played perfectly, with no issues whatsoever so I decided to have a few spins on the new Pragmatic offering, Sugar Rush, and for good measure, one of the three Blackjack titles, a very basic game by Markor Technologies.

No problems with either, I did enjoy playing Sugar Rush as I do have a soft spot for Playtech and even though there were no bells and whistles on the Blackjack game, I found it to play very quickly which is just how I like it.

Desktop game information

• Games 900
• Slots 850
• Table games 10
• Jackpot games 70

Hot Streak Casino has added a small number on live games among their table games. These games come from Pragmatic Play, who were already providing casino games for Hot Streak. Pragmatic is always a safe choice, as their games are known for their quality.

The selection is very limited, and mostly focuses on game shows rather than classic table games. This does go well with the casino's theme of more fast-paced entertainment instead of slow games with emphasis on strategy or math.

Live game information

• Total number of live casino games 5

If you want to enjoy Hot Streak Casino's games while on the go, you can and it's as easy as pie! Just open your web browser on your mobile device and head straight over to the website.

Hot Streak Casino has added an app for both Apple and Android devices. You can streamline everything by using those, as they are slightly faster. But, I don't see this as a problem at all as the browser-based site is plenty quick, and displayed perfectly using a mobile device. It does not feel overcrowded as is sometimes the case with the mobile version of an online casino, the site is easy to navigate and my session on the Big Bass Bonanza slot played perfectly.

Hot Streak Casino has the basic payment methods available including Mastercard, Visa and PayPal. The selection is limited, but focused. I was quite surprised by this as I was expecting to see a much longer list of options.

I used a Starling Mastercard to make a deposit into my account which went through without any problems and the funds were instantly available to play with.

I was a little disappointed to see that there is a £1.50 charge for any withdrawals under £30 but as my withdrawal was over that figure, no charges were incurred. I made a withdrawal on a Friday afternoon and it was back in my Starling account by the following Monday morning so I was more than happy with that.

Be mindful that withdrawal processing times for each method may be different. All withdrawals are checked prior to payment, which can take up to 3 days.

Deposit methods (hot streak uk players)

Withdrawal methods (hot streak uk players)

hot streak casino Withdrawal times

• Mastercard 3-5 working days
• Visa 3-5 working days
• PayPal 3-5 working days

Customer support is available 24/7 through live chat and email and there is a live chat button at the bottom right hand corner of every page of the website, including each game which is extremely helpful. There is nothing worse than having to leave a game in order to try and find the customer support details if you come across a problem.

I contacted live chat seven times in total and found the operator to be helpful, even though he had to refer a few of my questions to a colleague before he came back with an answer. No big deal though, I would much rather a live chat operator took their time and answered correctly instead of fobbing me off with any old response, hoping I would go away.

It should be noted that I never had to wait longer than a minute to get connected to live chat.

There is no telephone support available but I did ask a question by email and received a response just over 30 minutes later so from my experience, I couldn't have been more impressed.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

For players' protection, Hot Streak Casino has to verify your identity and may do so using an independent credit reference agency. This process, known as 'know your customer' or KYC, is important to prevent underage gambling and also to stay a step ahead of illicit activities like money laundering.

Customers may be asked to provide the following:

• Proof of identity (e.g. photographic ID)
• Proof of address: (e.g. bank statement or utility bill)
• Source of funds: (e.g. payslip)

This procedure also complies with the UK Gambling Commission and Gibraltar Gambling Commission.

As is the case whenever I open an online casino account, I was ready and waiting to upload my documents but no request was forthcoming.

I contacted customer support who informed me that I had passed the automated checks so there was no requirement at this time to provide documentation but that a request could be made at any time.

I went into the My Account section of the website and clicked on the Upload Documents link to check it out and it all seems quite straightforward, with clear instructions on exactly what is required and how to upload the documents should a request be made.

Hot Streak Casino's main priority is to ensure that their players enjoy gambling on their platform and see it as a leisurely pastime, but they do recognise that gambling can become an issue for some people.

Their website is safe and they provide many features to help prevent problem gambling.

Some of these features include:

• Deposit limits: control how much you put into your account
• Reality checks: set this up to remind you how long you've been playing
• Self-assessment: online tool to see how much of an impact gambling is having on your life
• Cooling-off period: take a break from gambling for up to 6 weeks
• Self-exclusion: stop gambling on the site for at least 6 months

Hot Streak Casino also recommends to speak to their customer service and GAMSTOP is gambling online is becoming too much of an issue.