Hot Streak Casino review (UK)

There are currently three welcome bonuses on offer for new players, 10 free bonus spins on the NetEnt classic, Fin and the Swirly Spin, a £200 cashback bonus and a 50 bonus spins offer on selected slots, so let's begin with my kind of bonus, the 10 free bonus spins.

This is one of those offers where the bonus is awarded once you have opened an account and verified your mobile phone number by clicking on a confirmation link which has been sent in a text message.

The bonus spins are added automatically and are ready to use when you open the Finn and the Swirly Spin slot.

The spins are valued 10p each and any winnings from these bonus spins need to be wagered 60x with a maximum withdrawal limit of £200.

Needless to say, my spins were completed within one minute leaving me with a balance of 4p so I jumped on to live chat and asked them to remove the balance because I didn’t want any annoying wagering requirements after I had made my first deposit.

The other two welcome bonuses didn’t appeal to me at all.

The cashback bonus is advertised as a 10% cashback of up to £200 on the net losses from your initial deposit, the cashback is awarded in cash which is a plus point but I am not a lover of these cashback bonuses at all so decided to give it a miss.

The other welcome bonus is based on receiving a number of bonus spins depending on the amount of your initial deposit.

The maximum number of spins is 50 in return for a deposit of £50 and the bonus spins can be used on Starburst, Aloha! Cluster Pays or Finn and the Swirly Spin which doesn’t sound too bad until you read the terms and conditions.

There is a wager requirement of 30x any winnings from the bonus spins but there is a cap on withdrawals of 4x that amount.

So, if you won £20 from the bonus spins you would need to wager £600 and the maximum you could withdraw is £80.

Just imagine how you would feel if you won £900 and were able to withdraw only £80.

I think ‘Gutted’ is the word you are looking for.

If you fancy getting involved in any of these welcome bonuses, bear in mind that you can take advantage of the 10 bonus spins on registration, plus only one of the two welcome bonuses that require a deposit.

HotStreak is primarily a slots site, there are two or three Blackjack and Roulette titles for you to get stuck into but it would be fair to say this is not really a casino that will appeal to lovers of table games.

When it comes to slots, the selection of games is superb so I couldn’t wait to see what was on offer.

I started off with a slot that I hadn’t played before, Taco Brothers Derailed by Elk Studios and even though I doubt I’ll be playing this slot again, the game was easy to find, loaded quickly and played perfectly, just not my cup of tea.

Next on the list was a game that I had not played in ages, a good old Microgaming classic, Jurassic Park.

As expected, the game played perfectly, with no issues whatsoever so I decided to have a few spins on the new Pragmatic offering, Sugar Rush, and for good measure, one of the three Blackjack titles, a very basic game by Markor Technologies.

No problems with either, I did enjoy playing Sugar Rush as I do have a soft spot for Playtech and even though there were no bells and whistles on the Blackjack game, I found it to play very quickly which is just how I like it.

This casino does not have a mobile app but I don’t see this as a problem at all as the site is displayed perfectly using a mobile device.

It does not feel overcrowded as is sometimes the case with the mobile version of an online casino, the site is easy to navigate and my session on the Big Bass Bonanza slot played perfectly.

Customer support is available 24/7 through live chat and email and there is a live chat button at the bottom right hand corner of every page of the website, including each game which is extremely helpful, there is nothing worse than having to leave a game in order to try and find the customer support details if you come across a problem.

I contacted live chat seven times in total and found the operator to be helpful, even though he had to refer a few of my questions to a colleague before he came back with an answer.

No big deal though, I would much rather a live chat operator took their time and answered correctly instead of fobbing me off with any old response, hoping I would go away.

It should be noted that I never had to wait longer than a minute to get connected to live chat.

There is no telephone support available but I did ask a question by email and received a response just over 30 minutes later so from my experience, I couldn’t have been more impressed.

As is the case whenever I open an online casino account, I was ready and waiting to upload my documents but no request was forthcoming.

I contacted customer support who informed me that I had passed the automated checks so there was no requirement at this time to provide documentation but that a request could be made at any time.

I went into the My Account section of the website and clicked on the Upload Documents link to check it out and it all seems quite straightforward, with clear instructions on exactly what is required and how to upload the documents should a request be made.

I was quite surprised by the limited banking options at this casino with only Visa/Mastercard, PayPal and Trustly deposits accepted.

I used a Starling Mastercard to make a deposit into my account which went through without any problems and the funds were instantly available to play with.

I was a little disappointed to see that there is a £1.50 charge for any withdrawals under £30 but as my withdrawal was over that figure, no charges were incurred.

I made a withdrawal on a Friday afternoon and it was back in my Starling account by the following Monday morning so I was more than happy with that.