PlayMillion Casino review (UK)

Significant terms and conditions

• New UK players only, 18+.
• A minimum deposit of £10 applies.
• Bonus is subject to a 60x wagering requirement.
• Bonus must be wagered within 30 days.
• Max bet while wagering: 10% of the bonus or £5 (lowest applies).

Please gamble responsibly.

VIP / Special promotions

Now is the time to enjoy some pampering, thanks to the Millionaire's VIP club.

Loyal UK players can expect plenty of treats and perks including:

• Higher cashbacks
• Invites to VIP Only events
• High bonus offers
• Personal Account Manager

Playmillion Casino's game library is brimming with thousands of thrilling casino games, powered by the likes of NetEnt, NextGen Gaming, Bally, Lightning Box and Aristocrat amongst many others. The casino did start with a much more meager selection, but grew over the years to the behemoth it is today.

I was more than pleased with the array of games I had at my fingertips. Playmillion hosts some top slots from the likes of Pragmatic Play, Yggdrasil, NetEnt and Play'n GO.

Working my way through the heap of games was made easy thanks to the thoughtful search features and game categories. A side menu breaks the games down into Live Casino, Most Popular, Slots, New Games, Video Poker and more. When you click into these categories, it displays further search filters, such as roulette, blackjack and baccarat for live casino games. The slots categories allow you to filter down by jackpot, the number of reels and new. The search function at Playmillion is very player-friendly; I was super impressed!

Not only were the games and verticals themselves good, so was the technical quality. The games loaded up quickly and I had no issues with any of the titles I tested. All in all, a smooth experience with no flaws.

Desktop game information

• Games: 4480
• Slots: 4100
• Table games: 250
• Jackpot games: 360

Those players who want to spice up their online gambling experience, they'll be pleased to learn that Playmillion Casino has a thriving live casino section, featuring popular live dealer games, Live Blackjack, Live Roulette and Live Baccarat.

All of these live dealer games are live-streamed from studios around the world. The best part of playing live casino games is that they are available 24 hours a day, seven days a week.

Just because you are playing from home or your smartphone, doesn't mean that the gaming experience is lacking in interactivity. On the contrary, you can chat with the dealer and other players as you play along.

Live game information

• Total number of live casino games: 260

Players who want to play the best mobile casino games on the go, won't be disappointed. Playmillion Casino was created using the latest HTML5 technology.

Playmillion delivers the goods when it comes to mobile play. The mobile site has the looks, functionality and the convenience you want in a pocket-friendly online casino. The top-left hamburger menu brings up all the key areas of the website. The games are neatly laid out in two columns, making the games visible and easy to select. Further to that is a very user-friendly search ability where you can filter down to a game of your choice.

Most importantly, there are no mobile casino apps to download. You can browse to the website and pick up where you left off.

I chose the Hall of Gods jackpot slot which opened in no time and looked great. The reels spun smoothly and the controls were well placed. I found the whole gameplay on my iPhone device to be top-class. A lot of time has gone into making the mobile site a well-rounded and intuitive counterpart to the desktop site. After all, more and more players are hitting the reels and virtual tables on their mobiles.

Playmillion Casino accepts a small variety of popular payment methods including the following:

• Debit cards
• PayPal

I was not too impressed with the variety of deposit options. Simplicity is often good, but just these is a bit restrictive. I opted for my usual Visa debit and loaded £40 onto my account in no time. I was impressed that there was an extra level of security in place. I was sent a verification code from my bank to confirm the deposit. I know this is through my bank, but I do not get this extra security option on all online casinos.

Once my account was verified, I was able to put in my withdrawal request. It was simply a case of putting in the amount I wish to withdraw and sending it back to my Visa debit at a click of a button. I received an email at every step of the process to confirm each action. My withdrawal process was swiftly picked up after hitting the button.

It took a whole four days for the money to land back into my bank account. Not something you can call quick, but I was pleased with the clear and secure process. Overall, I found this operator to be very trustworthy and left a happy customer.

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard: 2-5 working days
• Visa: 2-5 working days
• Wire transfer: 3-6 working days
• PayPal: 0-1 working day

Playmillion Casino's highly experience customer support team is available to deal with any questions or problems you might have.

The support service is available 24/7 and is available through one of the following methods:

• Email: support@playmillion.co.uk
• Live Chat

I found the support area to be a little confusing at first as it was different from logged out to logged in. On logged out there is a support link in the top menu that's easily reached. However, it only leads to a page with an email address and not much more. I could not find any trace of a live chat feature, nor any FAQs. However, on logged in, within my account section there was a dedicated support link to email and live chat. I tested out the live chat feature which didn't disappoint. I was politely greeted by a support agent who solved my query professionally and quickly. I could rate the level of satisfaction from the chat too. I still could not find any FAQs though, not in the footer, my account, not anywhere.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌
  

Playmillion Casino is obliged by law to verify their players' age and identity. The casino does checks electronically and automatically.

There is some information that Playmillion Casino is unable to verify automatically. You'll be asked to send in the following documents:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

Due to Playmillions strict approach on social responsibility, players cannot make a withdrawal without sending in their documents and verifying their account first. Luckily, it couldn't have been a clearer and simpler process to get my account fully verified.

I found the documents section within my account where it explained exactly what documents were required and how they should be copied and loaded. I swiftly uploaded a copy of my passport, a utility bill and the proof of funding. I received an email after each upload to confirm that each document was received. I then received an email the next day to confirm that my account was now verified. Quick and easy!

Gambling is a form of entertainment, which is meant to be enjoyed responsibly. It is not an easy way to make money, and you should never play with money you cannot afford to lose.

If you start to feel uncomfortable with your gambling patterns, you can avail yourself of the following options:

• Deposit Limits
• Reality Check
• Self-Assessment
• Cooling-Off
• Temporary Suspension
• Self-Exclusion

If Playmillion Casino notices that you are exhibiting signs of problem gambling, they would contact you to discuss options such as deposit limits or other restrictions.

You can also get in touch with organisations, such as Gamblers Anonymous, GamCare and the Gambling Therapy Helpline who are professionally trained to help problem gamblers.