Playzee casino review (UK)

Playzee is a newly-launched online casino that makes a very good first impression. The eye-catching branding, strikingly attractive site, flawless support, generous bonusing and an outstanding array of games have hit a positive note across the board.

The site's main menu features ‘games’, ‘promos’ and ‘zee club’ while the top-left hamburger menu hosts further options. The games page knocked it out of the park with its intuitive presentation, highly functional search features and even a clear display of game providers on each slot tile, something that slot enthusiasts will appreciate!

Straight from the get-go, I was impressed with the usability and appearance of Playzee casino. The site combines the right amount of playfulness with a solid site structure to deliver an impeccable user experience in every area.

Playzee have a strong welcome offer of 100% up to £300 plus 100 zee spins and 500 zee points. The minimum deposit to claim this offer is £20. What’s more, zee spins are the same as free spins, with winnings capped at £50. I had the option to claim this bonus on the final page of the sign-up form so I ticked the box and doubled my deposit, with £40 sitting in the bonus balance and 10 zee spins to play on the Starburst slot. The rest of the spins are credited over the next nine days and must be used within 24 hours, no additional deposits are needed.

The wagering requirements attached to the bonus are bang on the industry average at 35X. I played some of the great games at Playzee and earned more zee points. Once you reach 1,000 zee points (about £50 worth of wagering) you can cash it in for £5 in bonus money with 35X wagering restrictions. This increased my bonus funds even further, yes bonus lovers, you heard correct!

Remember as standard, your real money balance is used before your bonus balance. Once you meet the playthrough threshold, bonus money will be moved to your real money balance where it can be withdrawn as cash.

I explored Playzee’s promos page which listed an enticing promotion for every day of the week. Not to mention, the chat support popped up and encouraged me to ask about their best available promotion. I took them up on this offer and was informed about my bonus options. I thought this was a great way to boost customer experience. It made me feel welcomed and cared for. Top points Playzee!

The first thing I noticed about the games at Playzee casino is that the image tile features a small banner on the top left corner which displays the logo of the game provider. I love this touch. This is something that slot enthusiasts would find very useful.

Playzee hosts an impressive number of games from the industry's top software providers such as Realistic Games, Red Tiger, NetEnt and Barcrest. There are two core search toggles: ‘top’ and ‘new’, then a drop-down to pick from a list of providers. Beneath that you can filter down by ‘slots’, ‘jackpots’, ‘live casino’, ‘blackjack’, ‘roulette’, ‘tables’, ‘poker’ and ‘other’. Of course, you can also find specific games using the search field.

I could spend a significant amount of time exploring Playzee’s extensive library of games. I picked out the classic Rainbow Riches slot and hit the reels at £0.60 per bet. I triggered a few bonus games and left with a tidy profit. The game window enlarged the slot game and provided easy access to the full-screen mode, cashier and homepage. The slot play was very smooth, nothing negative to report on.

I then dipped into the bulked out live casino that’s provided by Evolution Gaming and NetEnt. I opened a new game called Crazy Time which is a wheel-of-fortune style game but a little more challenging than the likes of Dream Catcher. The flamboyant and social game host kept me entertained for a few spins before I convinced myself that Dream Catcher was better. I hopped over and enjoyed a profitable run on the popular Dream Catcher game. The stream was smooth and the audio was excellent, so far so good.

Playzee’s website has been fully optimised to deliver a top-quality mobile experience on my iOS device. The mobile site uses a simple hamburger menu that expands to display your balances and the site’s navigation menu. On the top menu sits the deposit button and not much else.

The game tiles still have over-laying banners for the game provider logos and if the game is ‘new’ or not. These shrunken game tiles and overlaying banners could come across as a little busy. Using the search features and scrolling through the catalogue of games was easy-breezy.

I opened up the Who Wants to Be a Millionaire slot and found the game to be in full-screen mode on my iPhone’s Safari browser. The game displayed nicely in landscape and portrait modes. I razzed up the reels with my usual £0.60 per spin bet and found the mobile play to be smooth, sharp and immersive. My only criticism here is that I could not find the close or home buttons, so to exit the game I had to hit the back option twice on my browser.

The support tab is found at the bottom left of the website and is always visible. I jumped on the live chat and inquired about the wagering requirements of bonuses issued through zee points. I was immediately greeted by an agent who requested a few personal details before we could proceed. Once that was verified I received a quick and friendly answer to my questions. I was also pleased to see that the customer support operated 24/7 which is a huge tick on my points list.

Outside of the live chat tab, the contact page was located within the hamburger dropdown. The contact page is neatly presented and simply displays the email and phone contact details without any unnecessary text. Beneath that sit the FAQs which are broken down into ten categories including ‘Withdrawals’, ‘Privacy’ and ‘Troubleshooting’. However, within these category dropdowns only sits two of three questions and answers for each category. The questions don’t get too specific on each subject which may encourage more players to jump on the live chat instead.

I had a lot of trouble trying to locate the document upload section. After jumping around the site I hopped on the live chat and asked support who suggested it was in ‘my account’ under ‘my details’. However, I still could not see the verification section. The support agent then suggested I email my verification documents. In the end, I found the upload document section which was in ‘my details’ but it was in the form of a tiny piece of text that read ‘Upload your identity documents’. This was barely visible enough for me and could be far clearer.

After a solid five minutes of searching, I was able to view the verification options. This page was very clear and simple with only two options to upload proof of ID and proof of address. Surprisingly, the page listed my documents as verified already but I had not uploaded any documents. Again, I jumped on live chat and asked why I’m verified. Unfortunately, the support agent could only see that my account was ‘verified’ and nothing more. I can only assume my account is considered verified until I’ve reached a £2000 deposit threshold and would have to provide documents.

Making a deposit was swift and easy. I was spoilt for choice when it came to deposit options, PayPal, Skrill, Trustly, Neteller, debit cards and bank transfer were all available and nicely presented.

The deposit process was simplified with big clear icons and text. I found it to be incredibly user-friendly. I made a £40 deposit using my Visa debit card. I also had the option to select whether I wanted a bonus with my deposit. My deposit was secured using my bank's security protocol confirmation. I immediately received an email confirming the deposit has been processed.

The withdrawal section is within ‘my account’ and although it’s not as aesthetically pleasing and user friendly as the deposit page, it was still very easy to request a withdrawal. My card details were automatically saved from depositing so all I needed to do was type in the amount I wished to withdraw and my password. About three hours after requesting my withdrawal I received an email confirming that my withdrawal had been processed. This was a rapid fast processing time, usually, you have to wait until the next day. It took a further three days for the money to reach my Visa debit account.