Playzee casino review (UK)

First deposit bonus code

You don't need a bonus code to claim Playzee's first deposit bonus.

Significant terms and conditions

• 18+.
• New players only.
• Min Deposit £20.
• Max Bonus Bet £5.
• Winnings from spins capped at £50.
• 100 Zee Spins valid on Starburst (first 10 credited immediately upon first deposit; rest credited at 07:00 GMT at 10/day).
• Spins must be used by 23:59 GMT of the day on which they are credited to player account, any unused shall be removed.
• Bonus funds must be used within 30 days.
• Bonus funds are separate to Cash funds, and subject to 35x wagering (bonus + cash).

Full terms and bonus terms apply.

Extra and no deposit spins

In addition to your £300 welcome bonus offer, you are also entitled to 100 Zee Spins on NetEnt online classic slot Starburst.

Winnings from Zee Spins are capped at £50 and are credited in bonus funds subject to a 35x wagering requirement.

VIP / Special promotions

The Zee Club Casino Programme is a straightforward loyalty programme, where loyalty points are gained and exchanged for top rewards.

In total, there are five levels to the club: Zee Club, Master Zee, Doctor Zee, Professor Zee and Zee Secret Society.

All players automatically become members of the Zee Club upon signing up.

You receive 500 Zee points when you claim your first welcome offer.

Every level unlocks a new VIP perk as you move up between levels.

Playzee Casino boasts one of the most immersive selections of slots games by some of the world’s leading software providers, including NetEnt, Microgaming, Blueprint Gaming, Evolution, NYX Interactive, Play ’n Go and Bally.

The games were arranged into pretty logical categories, and I could find what I needed with no issues. The extra toggle switch menus didn’t really add much, and I wasn’t a fan of the way all the game thumbnails jumped around the screen when I flicked a switch. The ability to add my favourites to the ‘Lab’ menu was a welcome touch, though.

Playzee hosts an impressive number of games from the industry's top software providers such as Realistic Games, Red Tiger, NetEnt and Barcrest. There are two core search toggles: ‘top’ and ‘new’, then a drop-down to pick from a list of providers. Beneath that you can filter down by ‘slots’, ‘jackpots’, ‘live casino’, ‘blackjack’, ‘roulette’, ‘tables’, ‘poker’ and ‘other’. Of course, you can also find specific games using the search field.

I could spend a significant amount of time exploring Playzee’s extensive library of games. The slots play was very smooth, nothing negative to report on.

The jackpots run into the six figures. You can play prominent jackpot titles, such as Mega Moolah, Lion Festival, Vikings of Fortune, Wish Upon a Leprechaun and Star Spinner.

Card and table game fans can relish in Playzee Casino's bountiful collection of games, including Blackjack, Pontoon, Casino Hold’em, Roulette and Jacks or Better.

You can also enjoy an array of video poker games and online scratchcards.

The first thing I noticed about the games at Playzee casino is that the image tile features a small banner on the top left corner which displays the logo of the game provider. I love this touch. This is something that slot enthusiasts would find very useful.

Desktop game information

Desktop game providers

Playzee Casino works seamlessly on mobile devices, and it looks pretty great.

The site has been optimised to give you the power to play all your favourite casino games, no matter where you are and whatever time it may be.

Whether you own an Android, iOS or Windows phone, Playzee Casino works perfectly. You can still collect Zee points as you play along.

Most importantly, the games look super on a smaller screen, thanks to bigger buttons. You only need to navigate to Playzee Casino's site via the web browser to play games on the go.

There is a dedicated Playzee Android app, but after using that and loading the site in my mobile browser, I couldn’t see any difference. The layout and navigation were good overall, and I even found it easier to use than the desktop, it just felt a bit smoother overall. My main issue is on the mobile homepage where the promo banner takes up the entire screen, forcing me to scroll down to view the games.

Games-wise, I had a few spins on Legacy of Dead before getting an ‘Internal error’ message. I dismissed it and was able to play on with no further issues. The problem came when I tapped the ‘Home’ icon to exit the game and just got a black screen but tapping ‘Back’ in the mobile browser took me to the home page.

Overall the games loaded and played without issues on my OnePlus; it was just that one crash which I experienced.

Mobile game information

Mobile game providers

Land-based casinos are coming straight to your screens, thanks to live dealer games. Playzee Casino's live casino section is powered by Evolution, one of the leading pioneers in live casino gaming.

You can find a mix of classic games and tv-show-style games to keep up the momentum and the thrills.

You can play Live Blackjack, Live Roulette, Live Baccarat Dream Catcher, Super Sic Bo, Deal or No Deal Live, Live Caribbean Stud, Ultimate Texas Hold’em and many more.

The dealers are trained in providing maximum entertainment. You can chat with them and other players in the chat room.

Live game information

Total number of live casino games: 38

Live game suppliers

Playzee Casino wants players to enjoy the products responsibly while still having fun.

It is Playzee Casino's mission to provide their players with an entertaining online gambling experience, but it is also the casino's duty to prevent compulsive usage.

Playzee Casino has created the following player protections tools for your perusal.

• Deposit Limits
• Game Time Reminder
• Account Closure
• Time-Out
• Access to Account History
• Self-Exclusion

If you require professional assistance with your gambling, please get in touch with organisations, such as BeGambleAware, Gamblers Anonymous, and GamCare.

All of these organisations promote responsibility in gambling and offer support to problem gamblers.

You can check out Playzee Casino's FAQs page for help on getting started, making deposits and requesting withdrawals, troubleshooting and more. The friendly support team is available to answer your questions 24/7:

• Email: support@playzee.com
• Live Chat

When I needed assistance, Samuel answered my chat request in less than 10 seconds and proved to be very helpful. As well as answering my simple question about withdrawal times, he dropped in some other useful information. Noticing that I was a new player, he welcomed me to the casino and asked what I thought about it so far. This goes way beyond the regular short and uncaring responses I’m used to at most UK casinos.

I also fired off an email to the support address given and got instant confirmation of my enquiry. It stated that I’d get a reply from a member of the support team within 24 hours. My email was answered, with everything I needed to know, in just under 1 hour which is pretty impressive stuff.

The FAQs section is hidden under the ‘Contact Us’ tab in the main menu. I’m not sure why they did it this way, but it does cover all the basics within the accordion menu here. That said, it’s top marks for the customer support here overall.

Site languages

English, Finnish, Swedish, German, French, Norwegian

Email support languages

English, Finnish, Swedish, German, Norwegian

Live support languages

English, Finnish, Swedish, German, Norwegian

Phone support languages

-

In most cases, Playzee Casino is required by law to verify your identity and age. This is done to prevent identity fraud and to meet compliance with regulations against illegal money laundering.

Whenever Playzee Casino can’t verify information automatically, you’ll be requested to send in the following documents:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

I had a lot of trouble trying to locate the document upload section. After jumping around the site I hopped on the live chat and asked support who suggested it was in ‘my account’ under ‘my details’. However, I still could not see the verification section. The support agent then suggested I email my verification documents. In the end, I found the upload document section which was in ‘my details’ but it was in the form of a tiny piece of text that read ‘Upload your identity documents’. This was barely visible enough for me and could be far clearer.

After a solid five minutes of searching, I was able to view the verification options. This page was very clear and simple with only two options to upload proof of ID and proof of address.

Playzee Casino offers a range of popular banking methods for deposits and withdrawals as follows:

• Debit Cards
• EWallets
• Prepaid Vouchers

Withdrawal times can range from instantly and up to a few days, depending on your account status.

Using my Visa debit card, I dropped £40 into my new account. Firstly I had to enter the card details and then select the amount I wanted to deposit. On the second page of the deposit screen, I could also opt into the welcome bonus and had to check a box saying that I accept their Customer Refunds Protection Policy. My deposit went through first-time with no issues, and I arrived at a pretty empty screen which confirmed my successful deposit of £40. I also got an instant email confirmation to back this up.

Making a withdrawal was pretty straightforward, but the option to do so was slightly hidden under the ‘My Account’ setting menu. I had to go there first and then click on ‘Withdraw’ to get the right page. There was also the requirement to re-enter my password before I could complete a withdrawal request which is a nice security touch. I made an initial withdrawal request of £10, which was instantly deducted from my real cash balance. My Bonus Balance also went down to £0 automatically, thus forfeiting the welcome bonus.

The withdrawal page stated that all cash-out requests are reviewed by their team manually so can take up to 2 working days to be approved. It was nice to see that there is a no withdrawal limit policy in place, so I could take the max amount from my real cash balance no matter the amount in there.

It took just under 20 hours for my withdrawal request to be approved, and I got an email confirmation of this. It then took around 46 hours for the funds to hit my bank account.

Depositing methods

Withdrawal methods

Withdrawal times

Mastercard 3-5 working days, Visa 3-5 working days, Wire transfer 3-5 working days, Skrill 1-24 hours, NETELLER 1-24 hours, Trustly 1-24 hours