Playzee casino review (UK)

When making my first deposit of £40, I ticked the box to claim the full welcome bonus package. This gave me a 100% match of £40 bonus cash, 100 Zee Spins (10 initially) and 500 Zee Points. These were all instantly credited and showed up right away, which was good. The wagering on all the bonuses is 35x (B) and applies to both the bonus and deposited cash. In my case, this made it a whopping £2,800 to try and wager my way through. Combined with the massive list of non-contributing titles, this welcome offer sure has a sting in the tail.

The 100 ‘Zee Spins’ were solely for use on Starburst, and I got them at a rate of 10 per day after the initial 10 were given instantly. They must be used on the same day they are awarded, and winnings are capped at £50 for the entire 100 spins. I headed over to Starburst, and a pop-up confirmed that I had 10 Free Rounds to play. I won a mighty £0.36 in total, which was instantly added to my bonus cash balance. I thought that any winnings would be lost when I forfeited the bonus by making a withdrawal, but there was a note to say ‘cash winnings obtained from any free spins will be honoured and will be available in your cash balance’.

The 500 Zee Points are part of the Zee Club loyalty scheme which had its own page explaining the tiers and rewards. I found the ‘Zee Points’ page under the ‘My Account’ menu, and this is where I could convert my points into playable cash. Players get a £5 bonus for every 1000 points which works out at a measly £0.005 for every £1 deposited. There are other deposit-based promotions here that are a better use of your time and funds.

The games were arranged into pretty logical categories, and I could find what I needed with no issues. The extra toggle switch menus didn’t really add much, and I wasn’t a fan of the way all the game thumbnails jumped around the screen when I flicked a switch. The ability to add my favourites to the ‘Lab’ menu was a welcome touch, though.

After using up my 10 free spins on Starburst, I jumped over to the slots section to play for real money. First up, I had some £0.20 spins on Rich Wilde and the Tomb of Madness, but he didn’t bring me any wins to speak of. Dead or Alive II brought an £8 win on a single £0.36 spin which was very welcome. I then had several £0.20 spins on Gold Volcano, but it never erupted in my favour. However, my second £0.20 spin on Piggy Riches Megaways triggered 8 free spins and gave me a profitable £10.58 win, so I trotted away happy.

Moving on to the live casino section, I had a few bets on Football Studio but just broke even and found the game a bit dull. Clicking on Blackjack just took me to the full Evolution Live Games lobby which seemed like some very lazy design. I played a few hands of Free Bet Blackjack here but lost all my bets and gave up. I also checked out Mega Ball, which is a fun bingo-style live game. I somehow managed to win £20.60 with my first £2 game thanks to a 50x multiplier but lost on my next 2 games.

There is a dedicated Playzee Android app, but after using that and loading the site in my mobile browser, I couldn’t see any difference. The layout and navigation were good overall, and I even found it easier to use than the desktop, it just felt a bit smoother overall. My main issue is on the mobile homepage where the promo banner takes up the entire screen, forcing me to scroll down to view the games.

Games-wise, I tried out Hotline Touch with a few £0.25 spins and ended up bagging a £4.80 win. Next up, I had a few spins on Legacy of Dead before getting an ‘Internal error’ message. I dismissed it and was able to play on with no further issues and pretty much breaking even with my £0.10 bets. The issue came when I tapped the ‘Home’ icon to exit the game and just got a black screen but tapping ‘Back’ in the mobile browser took me to the home page. My last few spins were spent on Mega Moolah, but this didn’t land me the £10m jackpot, unfortunately. Overall the games loaded and played without issues on my OnePlus; it was just that one crash which I experienced.

Samuel answered my chat request in less than 10 seconds and proved to be very helpful. As well as answering my simple question about withdrawal times, he dropped in some other useful information. Noticing that I was a new player, he welcomed me to the casino and asked what I thought about it so far. This goes way beyond the regular short and uncaring responses I’m used to at most UK casinos.

I also fired off an email to the support address given and got instant confirmation of my enquiry. It stated that I’d get a reply from a member of the support team within 24 hours. My email was answered, with everything I needed to know, in just under 1 hour which is pretty impressive stuff.

The FAQs section is hidden under the ‘Contact Us’ tab in the main menu. I’m not sure why they did it this way, but it does cover all the basics within the accordion menu here. That said, it’s top marks for the customer support here overall.

When I was making my first deposit, just before hitting ‘Confirm’ there was a message on the page which said ‘You may be asked to provide documentation to verify your identity’. Apart from this, there was no mention anywhere on the site about the need to provide extra documentation. I had a hunt around, but I couldn’t find anywhere to upload documents or any info on doing so in the FAQs section.

That said, when I contacted customer support about withdrawal times, their lengthy reply did mention verification. It said that for a first-time withdrawal request, the verification could take slightly longer as there is more backend verification to be done.

Both of my withdrawals went through without any additional checks. I’d say that if I had some bigger wins, then I’d be triggering their KYC process, but I’m all good for now.

Using my Visa debit card, I dropped £40 into my new account. Firstly I had to enter the card details and then select the amount I wanted to deposit. On the second page of the deposit screen, I could also opt into the welcome bonus and had to check a box saying that I accept their Customer Refunds Protection Policy. My deposit went through first-time with no issues, and I arrived at a pretty empty screen which confirmed my successful deposit of £40. I also got an instant email confirmation to back this up.

Making a withdrawal was pretty straightforward, but the option to do so was slightly hidden under the ‘My Account’ setting menu. I had to go there first and then click on ‘Withdraw’ to get the right page. There was also the requirement to re-enter my password before I could complete a withdrawal request which is a nice security touch. I made an initial withdrawal request of £10, which was instantly deducted from my real cash balance. My Bonus Balance also went down to £0 automatically, thus forfeiting the welcome bonus.

The withdrawal page stated that all cash-out requests are reviewed by their team manually so can take up to 2 working days to be approved. It was nice to see that there is a no withdrawal limit policy in place, so I could take the max amount from my real cash balance no matter the amount in there.

It took just under 20 hours for my withdrawal request to be approved, and I got an email confirmation of this. It then took around 46 hours for the funds to hit my bank account.