- Warm and elegant casino design
- Perfect mobile experience
- Verification was fast and easy
- Heavy wagering requirements
Queen Vegas Casino (UK) is a classy addition to the UK market. Fronted by a stunning hostess, Mary Chip, who plays the role of the queen of the casino, as she guides you along the way.
Presented as a neat interface, Queen Vegas Casino has done their utmost to present all essential information, pertaining to the range of games, payment methods and bonuses. The typography is larger than usual, so players can easily read through the information.
When it comes to safety and security, Queen Vegas Casino uses the latest SSL encryption technology to keep your personal and financial information under wraps..
They are also licensed and regulated by the UK Gambling Commission, which means that they regularly undergo tests and audits for safety and security.
Most importantly, Queen Vegas Casino is home to the best software game providers in the industry, with a barrage of quality games available at the click of a button.
Queen Vegas presents itself like royalty with warm colours, elegantly simple menus and an arsenal of top-notch games. This casino ticks a lot of boxes but beneath the royal appearance lays some punishing issues that miss some marks.
Queen Vegas uses the SkillOnNet system from the guys behind the hugely popular PlayOJO brand. Hence sharing a few of the same site features such as Daily Picks and Tournaments.
The homepage does a great job of displaying what Queen Vegas has to offer as an online casino. I also found the signup process was easy to move through but the three-step process could be more condensed. Queen Vegas asks for a lot of personal details for an account set up, more so than most online casinos. However, it’s easy to follow and doesn’t take too long.
Once I did complete the registration process I received a welcome email as expected and then a follow-up email that suggested my account has been restricted from taking advantage of bonuses and rewards. I have no idea why I received that as I hadn’t even deposited let alone claimed a bonus. The email alarmed me but I put it down as a royal balls-up in the system.
Using Queen Vegas was a pleasant experience thanks to its site structure, well-thought-out menus and royal good looks. This site makes an elegant first impression but the positive first impressions wear down as you go deeper into the sites casino core.
What better way to welcome you to Queen Vegas Casino, then with a first deposit offer. Sign up to their site today to claim the following:
- 100% bonus up to £200 and 100 Spins on online slot Book of Dead
Signing up to our casino is easy-peasy. Follow the below steps:
- Sign up for a Queen Vegas Casino account
- Verify your account by email
- Make a minimum deposit of £20
- Your bonus will be credited to your account
As a new player, I could claim a first deposit bonus that boosts my balance with 1 Mega Spin for every £1 I deposit, up to 25 Mega Spins. Mega Spins are the same as Free Spins but Queen Vegas have rebranded them as they have a higher value than standard Free Spins. The Mega Spins are valued at £1 per spin and any winnings from the spins come attached to a 60x wagering requirement. I decided not to pursue the bonus as the wagering requirements were too high for me.
Queen Vegas does not have the usual dedicated promotions page. Instead, this brand features a Daily Picks section where each day brings a new reward that players can take advantage of. These rewards range from deposit bonuses to combo offers and double-up offers.
In general, Queen Vegas doesn’t have the big bonus offers you would expect for Vegas-like entertainment. I found the offers to be quite small-portioned compared to the majority of online casinos. No Queenly bonuses here.
First deposit bonus code
You don't need a bonus code to claim Queen Vegas's first deposit bonus.
Significant terms and conditions
- New UK players only, 18+.
- A minimum deposit of £20 applies.
- Mega spins winnings are subject to a 60x wagering requirement.
- Max bet while wagering: 10% of free spin winnings or C$5, whichever is lower.
Please gamble responsibly.
VIP / Special promotions
There are VIP Lounge benefits for all players. Get ready for some serious pampering. Simply play all your favourite casino games to receive the following perks:
- Free bonuses for moving between levels
- Your personal VIP Account Manager
- Invitations to exclusive events
- Huge bonus offers
Climb up all the way to the top, and you could be jetting off for a luxury vacation or world-famous sporting events.
Queen Vegas Casino's gaming portfolio is choc-a-block with more than 400 casino games covering a range of game categories. You can find plenty of slot games, card games, video poker, jackpot games and much more.
Their games are powered by the likes of NetEnt, Microgaming, Evolution Gaming, Aristocrat, Bally and Williams Interactive. You are in safe hands in terms of entertainment.
Amongst some of the most popular slot games on offer, there is Book of Dead, Bonanza MegaWays. Reactoonz, Starburst, Valley of the Gods, Riders of the Storm and Gonzo’s Quest.
For those players who want to shake things up, Queen Vegas Casino has a vast array of jackpot games, including Holmes and the Stolen Stones, Jackpot Raiders, Divine Fortune, Mega Fortune, Tiki Treasures and Cleopatra.
Alternatively, you can enjoy Roulette games and Video poker.
This operator does a sterling job of organising their impressive arsenal of games. The games are broken down by ‘Slots’, ‘Jackpot Games, ‘Daily Jackpots’, ‘Live Casino’ and more. The slots are further drilled down to ‘New Games’, ‘Most Popular’, ‘Jackpot Games’ and ‘Daily Jackpot’. There is also a search bar and a drop-down where you can find games by the games provider. This addition gains points for me, especially when you have such a massive array of games from top providers like Merkur, IGT and Red Tiger.
I mooched around the slots and picked out The Goonies slot from Blueprint Gaming. I spun the reels at £0.40 per spin and quickly triggered the bonus feature where I won a staggering £55.72 and walked away with a tidy profit. The game performed perfectly too, no lag, no load issues whatsoever, a real royal treat.
I then played the Divine Fortune jackpot slot where I only managed to hit some small payouts. It was time to test out the live casino so I jumped over to the dedicated area and looked through the NetEnt and Evolution provided live casino lobby. I opened my favourite game, yep, you guessed it, Dream Catcher. I placed £1 bets and found myself leaving with another nice profit. The live stream was flawless, I could not find a fault with the gameplay at Queen Vegas. I’ll bow to that!
Desktop game information
Desktop game providers
Queen Vegas Casino doesn't want players to miss out while they are out and about. This is why their website was created with a mobile-first approach, to ensure that players always have access to their favourite games, whenever and wherever they are.
As a result, there are no mobile casino apps to download. Instead, you can continue where you left off, by logging into your account from your web browser.
All the games are fully-optimised, so they can adapt perfectly to smaller screens.
The mobile play on the Queen Vegas site is fit for a King (or Queen). The site keeps its user-friendly structure with effortless navigation. The site displays the menus and game content impeccably, making it a simple task to find what you’re looking for. The load times and responsiveness also impressed.
I opened up the Dynamite Riches game with the daily jackpot and played a few spins. I was happy with the faultless performance, no lag, no issues at all. The game displayed nicely in both portrait and landscape modes, with the games view making it easy to change settings, exit and more. I also liked that you could try out the game for free on mobile. All in all, a great mobile product that doesn’t beg for a dedicated app.
Mobile game information
Mobile game providers
Queen Vegas' Live Casino section hosts games by prominent software game leaders, NetEnt and Evolution Gaming. The entertainment value here is high.
You can enjoy Live Blackjack, Live Roulette, Lightning Baccarat, Dream Catcher, Texas Hold’em, Monopoly Live. Three Card Poker, Texas Hold’em and Lightning Roulette.
The majority of these games are available in various languages and targeting different bankrolls. Most importantly, you can play all of these games any time of the day.
Whether you are commuting to work or stuck in a boring meeting, you can access these games 24/7.
Live game information
Total number of live casino games: 28
Live game suppliers
Gambling is a form of entertainment, which should be enjoyed responsibly. You should never chase after your losses or gamble money which you can’t afford to lose.
To promote responsible gambling, Queen Vegas Casino has created the below options to give you better control of your gambling:
- Deposit Limits
- Reality Checks
- Temporary Suspension
If they spot any players who might have a gambling problem, Queen Vegas Casino will get in touch to discuss possibly applying deposit limits or any other restrictions.
You can get in touch with leading organisations and charities, such as Gamblers Anonymous, GamCare and Gambling Therapy Helpline, who can provide support and advice in overcoming gambling problems.
If you can’t find answers to your questions and queries on Queen Vegas Casino's FAQ page, you can get in touch with their customer support team, which is available 24/7:
- Live Chat
- Email: firstname.lastname@example.org
The Support section appears in both the main menu and the account section. In the main menu, the support title opens up the live chat feature while the account area also provides the contact information for the email support. I opened the live chat feature and found it to be very efficient. The support staff were friendly and helpful. I could not find any FAQs on the site so I queried this with the support agent who provided a link to the FAQs.
Then I realised that for some bizarre reason the help page and FAQs are only visible when you are logged out. This didn’t make any sense to me, the more extensive footer menu is only displayed when you are logged out, hiding a lot of useful links from logged-in players. Seems to be a bit of a royal blunder to me. However, the FAQs are nicely displayed with clear categories to make it easy to nail down to the right question.
English, Finnish, Swedish, German, French, Spanish, Italian, Russian, Czech, Danish, Polish, Norwegian, Portuguese, Romanian, Slovak
Email support languages
English, Finnish, Swedish, German, French, Spanish, Italian, Russian, Czech, Danish, Greek, Polish, Norwegian, Portuguese, Romanian, Slovak
Live support languages
Phone support languages
Upon registration, Queen Vegas Casino will send a welcome email, where you will find a link to verify your account.
As part of their security procedure, you’ll be requested to send in the following documents:
- Proof of ID (passport, driving license, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of Payment Method
I found the account verification section within my account. The upload documents section provides clear information on what’s required when it comes to uploading the correct documents. It was easy to upload my files with only a few clicks involved. Once I submitted the documents I received a message that stated it could take up to 48 hours to verify my account but usually, it takes 12 hours.
I received an email for each of the documents I uploaded to confirm that they had been accepted. I revisited the verification page and indeed my account was now fully verified. Overall, a thorough process that shouts social responsibility and I can’t fault that.
Once you are ready to play with real money, you can avail yourself of numerous payment options.
Queen Vegas Casino accepts all major payment methods including:
- Debit Cards
- Prepaid Vouchers
Queen Vegas boasts a solid choice of payment methods including Trustly and PayPal. I went through the process of depositing £40 using my Visa debit and found it very easy to follow. One thing I did notice before completing my deposit was a couple of terms that worried me. One of which was that the funds will be protected at a ‘medium level’ which made it sound insecure and another term that mentioned I would not be able to withdraw my funds until I’ve met certain thresholds and provided a variety of personal documents. I did not like this approach at all, it made me feel uneasy and like my funds were being intentionally locked in.
When I was ready to make a withdrawal I could not make a withdrawal. The withdrawal area only stated that I would have to provide my documents before I could make a withdrawal.
Once my account was verified I was able to request my withdrawal. I was happy to see that there were no fees involved. I received an email to state that my withdrawal will take between five and seven days to reach my bank account. This is on the lengthier side of withdrawal times across the industry. It took a total of six working days for the money to reach my account.
Mastercard 2-3 working days, Visa 2-3 working days, Wire transfer 2-3 working days, Online bank transfer 2-3 working days, Skrill 1-24 hours, NETELLER 1-24 hours, Trustly 1-24 hours, Zimpler 2-3 working days, PayPal 1-24 hours, Maestro 2-3 working days
Adam has worked within the world of iGaming for over eight years, across casino, sports, bingo, poker and lottery. He’s worked with established iGaming brands and start-up brands. He’d consider himself an industry expert who loves a little spin of the reels.