Casilando casino review (UK)

Sign up today and make a minimum of £10 deposit to claim the following:

• 100% match bonus up to £100 + 20 bonus spins

In order to claim the welcome offer, you need to follow the below steps:

• Sign up for a Casilando account
• Verify account by email
• Make a minimum deposit of £10
• Your welcome offer will be credited to your account

At first glance, the bonus seems like a pretty balanced deal with no hidden complications.

Claiming the bonus was first straight forward. There was an option to 'Add Bonus' when I was selecting my deposit amount. On my first deposit, there was just the one welcome bonus to click on. This gave me a £40 bonus to match my £40 deposit, and it was credited instantly once the transaction was completed and the two balances were shown separately.

The wagering on the bonus was a dead-on standard 35x (B) with a max bet of £5 which all seems fair. The list of non-contributing slots is fairly long, but it's certainly not the longest I've seen. I would have needed to play through my real cash balance first before the wagering kicked in.

Clicking on the 'Bonus Details' tab on the 'Account' page gave me a full breakdown of my bonus balance and progress. A really neat feature here is the ability to click on the 'Show Games' button which gives me a popup of all the games which are valid on that specific part of my bonus.

This is a solid bonus offer that does everything by the book. No surprises here.

Significant terms and conditions 

• New UK players only, 18+.
• Min deposit £10.
• Bonus spins are valid on Book of Dead only.
• Bonus funds are 100% up to £100 and separate to Cash funds.
• Wagering requirement: 35x.
• Only bonus funds count towards wagering requirement.
• Max bet with bonus: £5.
• Bonus funds must be used within 30 days, spins within 10 days.

Please gamble responsibly.

Extra and no deposit spins at casilando

In addition to the welcome bonus, you will also receive 20 bonus spins on popular online slot Book of Dead.

Bonus spins are valid for 10 days and are subject to a 35x wagering requirement.

Casinolando's VIP / Special promotions 

At the moment Casilando does not have VIP program available.

What makes Casilando incredibly popular amongst players, is the fact that they house numerous software game providers, including NetEnt, Betsoft, Microgaming, NYX Interactive, QuickSpin, Elk Studios and Aristocrat amongst others.

This approach has earned them loyal players due to offering games of the highest calibre. Since there are more than 1,500 casino games on offer, you can find games of various themes. You can enjoy popular slot games, numerous table games, and live dealer games. You can also find a handful of bingo games, virtual sports games and online scratchcards.

Investigating the slot games selection, the default page is the 'Top Games' selection which gave me a list of around 30 titles. There's a simple menu to pick from with table games, live casino, jackpots, etc., having their individual pages.

I found an impressive list of developers, and it's certainly what I'd class as a well-stocked casino site. The layout here was very tidy, and there's also a search box if I wanted to find a game by its developer. I also liked the 'Last Played' tab, where I could easily find my most recent games.

There are also plenty of jackpot games, including the likes of Mega Moolah, Mega Fortune, Divine Fortune, Hall of Gods, Irish Riches and Mega Joker.

Table game fans can play Blackjack, Roulette, Casino Hold'em, Baccarat, and plenty more video poker games.

I'm happy to report that the games loaded and played without any issues on my laptop.

Desktop game information 

• Games: 1737
• Slots: 1620
• Table games: 38
• Jackpot games: 40

Now you can relish in the authentic casino experience, thanks to Casilando's bountiful live dealer game selection. Powered by NetEnt and Evolution Gaming, you will only find the best live dealer titles in the industry.

You can play Live Blackjack, Live Roulette, Live Baccarat, Three Card Poker, Football Studio, Deal or No Deal Live, Monopoly Live, Dream Catcher, Caribbean Stud Poker and Live Texas Hold'em.

All of these games are live-streamed in studios in real-time, so you can watch as the dealer deals out cards or spins the roulette wheel.

You can also chat with the dealer and other players in the chatroom.

Live game information 

Total number of live casino games: 21

Casilando has built their site using the latest HTML5 technology to ensure that players can access our site, regardless of the operating device they are using.

Their site is fully-responsive and works seamlessly on small screens, like smartphones or tablets.

Opening up the mobile version of the site on my Android-powered handset, I found things just as simple and easy to use as the desktop version. The navigation was clean with a nice 3 button menu at the bottom of the screen, and my account balance displayed at the top.

Checking out some of the mobile games, I first loaded up Fire Joker, followed by Rainbow JackpotsBoth games loaded up quickly and there were no glitches in the gameplay to speak of. This site gets top marks for its mobile platform.

Casilando Casino accepts a variety of popular banking methods, including the following:

• Debit Cards
• EWallets
• Prepaid vouchers

Making my first deposit using my UK bank Mastercard Debit went without any hitches. It was a simple 2 screen form which asked for my card details and then the amount I wished to deposit. I tapped on the £40 option, checked the box to agree to the terms and then I was all set to go. I got a popup to confirm a successful deposit as well as an email with all the details.

When I went to make a withdrawal, I was a bit disappointed to see that the minimum withdrawal was £20. I always feel like £10 is a high enough limit for an online casino, so they get marked down for this. Once I'd made the request, I didn't receive an email to confirm it, but it did display in my 'Pending Withdrawals' section of the 'My Account' page.

My first withdrawal request was approved in under 16 hours, confirmed via email, and it took less than 1 hour for the funds to hit my account after approval. Casilando can't be faulted here, the process was smooth, and it's one of the faster withdrawals I've had for some time.

Deposit methods for casilando

Withdrawal methods for casilando

casilando Withdrawal times 

• Mastercard: 2-5 working days
• Visa: 2-5 working days
• Wire transfer: 3-6 working days
• Skrill: 12-36 hours
• NETELLER: 12-36 hours
• Trustly: 12-36 hours
• PayPal: 2-5 hours
• Maestro: 2-5 hours

Casilando's customer support agents are ready to answer any questions and queries you might have. They are available 24/7 and can be contacted via livechat or email.

On the dedicated 'Contact Us' page, it said that all of their industry knowledge can be found "logged within the souls of our customer support agents" which I found slightly freaky. I wonder what happens when they quit their jobs?!

Support is provided 24/7 via email, but I opted to jump on the 'Live Chat' function, and my call was answered in just a few seconds by one of their team. The support agent was friendly and handled my question about account verification very well. The answers were comprehensive, and it didn't feel like he was just trying to get rid and even asked if there was anything else he could help me with. Top marks there.

Beyond Live Chat, I couldn't find any dedicated FAQ page on the site and the guy on the chat confirmed it didn't exist. This lets the support side of things down a little, and I think they could deal with a lot of basic questions by adding one in the future.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

Casilando is required by law to verify players' identity and age, to comply with fraud and anti-money laundering regulations.

You'll be requested to send in the following documents:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

When I first signed up, I was presented with a simple 4-step signup form to complete with the usual details of address, phone, number, email etc. I then had to click a link in the email sent to the address I entered to verify my account. The link brought me back to the homepage where I got a popup about responsible gambling. This had a button to set the various playing limits and restrictions on my new account if I wanted to. Clicking 'Continue' dismissed this and I was free to explore the site.

I had a good look around the site but couldn't find anything about account verification, checks or documentation anywhere. Even under the 'My Account' section of the site, there was nowhere that I could find to upload documents or get more info on verification. The customer support guy did say that I could upload docs on the site or just email them in but didn't offer any further details.

As it turned out, my first withdrawal went through swiftly without any issues, and nothing was asked for. It's just always nice to know what's coming further down the track so I think they should warn of future checks in their initial emails etc. Fortunately automatic verification does make this easy for some players.

Casilando Casino wants their players to enjoy their products responsibly. If gambling stops being fun and entertaining, they recommend players to use responsible gambling tools to help curb off problem behaviours:

• Deposit Limits
• Account Closure
• Time-Out
• Self-Exclusion

There are many organisations that are ready to offer help and assistance to players who might be vulnerable to problem gambling.

Please get in touch with BeGambleAware, GamCare and Gamblers Anonymous to discuss your issues.