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Casilando casino review (UK)

Added by Casilando. Information last updated:

User rating:

4.7 (2)

Tester rating:

4 (1)

Bonuses

1st deposit bonus:100%/£300 + 90 FS

Bonus code:-

Wagering:35x (B)

Forfeitable:Yes

No deposit bonus:-

Exclusive bonus:No

| Full apply.

Properties

Minimum deposit:£20

Requires registration:Yes

Live casino:Yes

VIP program:Yes

Live chat:Yes

Sports betting:No

General information

Casino name:Casilando

Launched:04/2017

Licence:United Kingdom

Platform:White Hat Gaming

Currency:£

Language:English, Finnish

User ratings (2)

Appearance & usability:

Bonuses:

Games:

Mobile:

Customer support:

Banking:

Mastercard Visa Wire transfer Online bank transfer Skrill NETELLER Trustly Paysafecard PayPal Maestro
Mastercard Visa Wire transfer Skrill NETELLER Trustly PayPal Maestro
NetEnt Microgaming WMS (Williams Interactive) Betsoft Play'n GO Thunderkick NYX Genesis 1x2 Gaming Quickspin Bally +29
NetEnt Microgaming WMS (Williams Interactive) Play'n GO Thunderkick NYX Amaya Gaming Quickspin Bally Barcrest Elk +23
NetEnt Microgaming Evolution Gaming

Casilando Casino (UK) was designed to bring a joyful gambling experience to its players. From our end, we have partnered with some of theworld’s leading software game providers in the industry, including the likes of NetEnt, Microgaming and Red Tiger.

You can expect to find a solid game library bursting at the seams with top-notch casino games. We are are also licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority.

These two jurisdictions regularly audit our website for fairness and security. You can sign up safe in the knowledge that your personal and financial information won’t fall in the wrong hands.

Needless to say, there is also a nifty welcome bonus awaiting all new sign-ups and plenty of promotions to keep the fun flowing.

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Casino tester's comment: Charlie Stamp

Casilando certainly looks the part, with a clean design, but would this positive first impression carry right through?

I was presented with a simple 4-step signup form to complete with the usual details of address, phone, number, email etc. I then had to click a link in the email sent to the address I entered to verify my account. The link brought me back to the homepage where I got a popup about responsible gambling. This had a button to set the various playing limits and restrictions on my new account if I wanted to. Clicking 'Continue' dismissed this and I was free to explore the site.

There were no further prompts about anything, such as making a deposit, and I didn't feel rushed into doing so. When I wanted to deposit some funds and claim the welcome bonus, everything went smoothly, which just added to the seamless casino experience here.

Once inside, I found the layout and design of the site highly appealing. It had a nice clean feel about it with no unnecessary pop-ups or garish graphics to be seen. The menu structure was nice and simple, and it was easy to find everything I needed within a couple of minutes from signing up. It certainly felt like a solid casino site which you could trust.

Overall rating:

4

Casilando bonus

Our generous welcome offer is awaiting all new players, who make a minimum deposit of £20. Sign up today to claim the following:

In order to claim the welcome offer, you need to follow the below steps:

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Casino tester's comment: Charlie Stamp

The welcome bonus came in two parts, a 100% match up to £300 and then 90 free spins for Book of Dead with a minimum deposit requirement of £20. At first glance, it seems like a pretty balanced deal with no hidden complications.

Claiming the bonus was first straight forward. There was an option to 'Add Bonus' when I was selecting my deposit amount. On my first deposit, there was just the one welcome bonus to click on. This gave me a £40 bonus to match my £40 deposit, and it was credited instantly once the transaction was completed and the two balances were shown separately.

The wagering on the bonus was a pretty standard 35x (B) with a max bet of £5 which all seems fair. The list of non-contributing slots is fairly long, but it's certainly not the longest I've seen. I would have needed to play through my real cash balance first before the wagering kicked in. But, as I won a mere £3.55 from my 90 free spins on Book of Dead, I wasn't about to try and meet the requirements within the 30-day limit.

Clicking on the 'Bonus Details' tab on the 'Account' page gave me a full breakdown of my bonus balance and progress. A really neat feature here is the ability to click on the 'Show Games' button which gives me a popup of all the games which are valid on that specific part of my bonus.

First deposit bonus code

You don't need a bonus code to claim Casilando's first deposit bonus.

Significant terms and conditions

and bonus terms apply.

Extra and no deposit spins

In addition to the £300 welcome bonus, you will also receive 90 bonus spins on popular online slot Book of Dead.

Bonus spins are valid for 10 days and are subject to a 35x wagering requirement.

VIP / Special promotions

We are dedicated to making each and every player feel valued. We have created our loyalty program to reward players with treats.

For every £10 you wager, you’ll receive loyalty points, which can be redeemed in bonus funds.

Casilando slots and games

What makes us incredibly popular amongst players, is the fact that we house numerous software game providers, including NetEnt, Betsoft, Microgaming, NYX Interactive, QuickSpin, Elk Studios and Aristocrat amongst others.

This approach has earned us loyal players due to offering games of the highest calibre. Since there are more than 500 casino games on offer, you can find games of various themes. You can enjoy popular slot games, numerous table games, and live dealer games. You can also find a handful of bingo games, virtual sports games and online scratchcards.

Amongst some of the most popular slot games, there is Book of Dead, Who Wants to Be a Millionaire?, Gonzo’s Quest, Dead or Alive and Guns ‘n Roses.

There are also plenty of jackpot games, including the likes of Mega Moolah, Mega Fortune, Divine Fortune, Hall of Gods, Irish Riches and Mega Joker.

Table game fans can play Blackjack, Roulette, Casino Hold’em, Baccarat, and plenty more video poker games.

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Casino tester's comment: Charlie Stamp

Investigating the slot games selection, the default page is the 'Top Games' selection which gave me a list of around 30 titles. There's a simple menu to pick from with table games, live casino, jackpots, etc., having their individual pages. I found an impressive list of developers, and it's certainly what I'd class as a well-stocked casino site. The layout here was very tidy, and there's also a search box if I wanted to find a game by its developer. I also liked the 'Last Played' tab, where I could easily find my most recent games. I first tried a few £0.20 spins on the snout-tastic Piggy Riches Megaways, but with no wins to speak of I trotted off. Next, I had a dig with Bonanza Megaways, but again nothing came my way there. Then I rocked out with Saxon from Play’n GO and managed to land a few decent wins of £2 plus. Finally, on the desktop, I had some £0.20 bets on Willy's Hot Chillies and got a flaming win of £4 and £2.50 to keep things ticking over. I'm happy to report that the games loaded and played without any issues on my laptop.

Moving on to the Live Casino section, I counted a pretty small collection of just 21 games to pick from which was a bit of a letdown given the large range of slots. However, when I clicked on Live Roulette, it took me to the main Evolution games lobby where I had plenty more titles to choose from. I had a few £1 bets on the basic Roulette Live but lost every time. The game loaded without any issues and there were no glitches in the live stream, so all good there.

Desktop game information

Total number of desktop games: 1200
Total number of desktop slots: 1100
Total number of desktop table games: 37
Total number of desktop jackpot games: 25

Desktop game providers

NetEnt Microgaming WMS (Williams Interactive) Betsoft Play'n GO Thunderkick NYX Genesis 1x2 Gaming Quickspin Bally Elk Rabcat NextGen Quickfire Games Leander Evolution Gaming 2 By 2 Gaming Big Time Gaming Push Gaming Merkur Slots Red Tiger Aristocrat Multicommerce WHG (WhiteHat Gaming) Portomaso Gaming Relax Gaming BluePrint Gaming Games Warehouse StakeLogic Just For the Win Spieldev Foxium Magic Dreams Probability Jones Sigma Gaming Scientific Games Bla Bla Bla Studios Storm Gaming Lightning Box

Casilando on mobile

We have built out site using the latest HTML5 technology to ensure that players can access our site, regardless of the operating device they are using.

Our site is thus fully-responsive and works seamlessly on small screens, such as that of smartphones or tablets.

Whether you own an iOS, Android or Windows phone, you can access more than 350 mobile casino games, anytime and anywhere.

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Casino tester's comment: Charlie Stamp

I couldn't find a dedicated mobile app for Casilando, so I just used the chrome browser on my device. Opening up the mobile version of the site on my Android-powered handset, I found things just as simple and easy to use as the desktop version. The navigation was clean with a nice 3 button menu at the bottom of the screen, and my account balance displayed at the top.

Checking out some of the mobile games, I first loaded up Fire Joker, where I managed to land a couple of £1.50 wins from £0.10 spins. This topped up my balance nicely. I'd unwittingly saved the best for last with Rainbow Jackpots where I triggered the free spins game from some £0.20 spins to bag a tidy £17.20 from 11 spins. Both games loaded up quickly and there were no glitches in the gameplay to speak of. This site gets top marks for its mobile platform.

Mobile game information

Total number of mobile games: 1000
Total number of mobile slots: 800
Total number of mobile table games: 20
Total number of mobile jackpot games: 25

Mobile game providers

NetEnt Microgaming WMS (Williams Interactive) Play'n GO Thunderkick NYX Amaya Gaming Quickspin Bally Barcrest Elk Rabcat Leander Evolution Gaming 2 By 2 Gaming Big Time Gaming Push Gaming Merkur Slots Red Tiger Aristocrat WHG (WhiteHat Gaming) Relax Gaming BluePrint Gaming Games Warehouse Just For the Win Spieldev Foxium Magic Dreams Probability Jones Realtime Gaming Sigma Gaming Scientific Games Seven Deuce Vista Gaming

Live casino games

Now you can relish in the authentic casino experience, thanks to our bountiful live dealer game selection. Powered by NetEnt and Evolution Gaming, you will only find the best live dealer titles in the industry.

You can play Live Blackjack, Live Roulette, Live Baccarat, Three Card Poker, Football Studio, Deal or No Deal Live, Monopoly Live, Dream Catcher, Caribbean Stud Poker and Live Texas Hold’em.

All of these games are live-streamed in studios in real-time, so you can watch as the dealer deals out cards or spins the roulette wheel.

You can also chat with the dealer and other players in the chatroom.

Live game information

Total number of live casino games: 12

Live game suppliers

NetEnt Microgaming Evolution Gaming

Safe gambling – is Casilando casino safe?

We want our players to enjoy our products responsibly. If gambling stops being fun and entertaining, we recommend to players to use our responsible gambling tools to help curb off problem behaviours:

There are many organisations that are ready to offer help and assistance to players who might be vulnerable to problem gambling.

Please get in touch with BeGambleAware, GamCare and Gamblers Anonymous to discuss your issues.

Support

Our customer support agents are ready to answer any questions and queries you might have. They are available 24/7 and can be contacted via one of the below methods:

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Casino tester's comment: Charlie Stamp

On the dedicated 'Contact Us' page, it said that all of their industry knowledge can be found "logged within the souls of our customer support agents" which I found slightly freaky. I wonder what happens when they quit their jobs?!

Support is provided 24/7 via email, but I opted to jump on the 'Live Chat' function, and my call was answered in just a few seconds by one of their team. The support agent was friendly and handled my question about account verification very well. The answers were comprehensive, and it didn't feel like he was just trying to get rid and even asked if there was anything else he could help me with. Top marks there. Beyond Live Chat, I couldn't find any dedicated FAQ page on the site and the guy on the chat confirmed it didn't exist. This lets the support side of things down a little, and I think they could deal with a lot of basic questions by adding one in the future.

Site languages

English, Finnish, Swedish, German, Norwegian

Email support languages

English, Finnish, Swedish, German, Norwegian

Live support languages

English, Finnish, Swedish, German, Norwegian

Phone support languages

-

KYC & Documents

We are required by law to verify our players' identity and age, to comply with fraud and anti-money laundering regulations.

You'll be requested to send in the following documents:

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Casino tester's comment: Charlie Stamp

I had a good look around the site but couldn't find anything about account verification, checks or documentation anywhere. Even under the 'My Account' section of the site, there was nowhere that I could find to upload documents or get more info on verification. The customer support guy did say that I could upload docs on the site or just email them in but didn't offer any further details.

As it turned out, my first withdrawal went through swiftly without any issues, and nothing was asked for. It's just always nice to know what's coming further down the track so I think they should warn of future checks in their initial emails etc.

Banking

We accept a variety of popular banking methods, including the following:

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Casino tester's comment: Charlie Stamp

Making my first deposit using my UK bank Mastercard Debit went without any hitches. It was a simple 2 screen form which asked for my card details and then the amount I wished to deposit. I tapped on the £40 option, checked the box to agree to the terms and then I was all set to go. I got a popup to confirm a successful deposit as well as an email with all the details.

When I went to make a withdrawal, I was a bit disappointed to see that the minimum withdrawal was £20. I always feel like £10 is a high enough limit for an online casino, so they get marked down for this. Once I'd made the request, I didn't receive an email to confirm it, but it did display in my 'Pending Withdrawals' section of the 'My Account' page.

My first withdrawal request was approved in under 16 hours, confirmed via email, and it took less than 1 hour for the funds to hit my account after approval. Casilando can't be faulted here, the process was smooth with no checks required, and it's one of the quickest withdrawals I've had for some time.

Depositing methods

Mastercard Visa Wire transfer Online bank transfer Skrill NETELLER Trustly Paysafecard PayPal Maestro

Withdrawal methods

Mastercard Visa Wire transfer Skrill NETELLER Trustly PayPal Maestro

Withdrawal times

Mastercard 2-5 working days, Visa 2-5 working days, Wire transfer 3-6 working days, Skrill 12-36 hours, NETELLER 12-36 hours, Trustly 12-36 hours, PayPal 2-5 hours, Maestro 2-5 hours


Casino tester's profile

Avatar

Charlie Stamp

Charlie Stamp

Charlie Stamp is an expert casino reviewer for Bojoko. He’s currently busy giving his honest opinion on every single online casino out there so you can make much better gaming decisions.

Charlie has worked in the online gaming industry for over 3 years and joined the Bojoko team in early 2020. He writes regular casino reviews and content which delve into all the nitty-gritty details that players want to know. By testing out the deposits, withdrawals and speed of each online casino he gives players a no-holds-barred review and honest ratings.

Charlie loves to use simple and clear language to get his point across, always writing in a way that’s easy for anyone to understand. He realises that the world of online casinos can be pretty confusing and aims to demystify it through his content at Bojoko.

Before joining in the fun of the iGaming industry in 2017, Charlie worked in the tourism sector in his native London. This is where he honed his skills in communicating complex stuff in a simple way to make them accessible to everyone!

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Casino Casilando cover

First deposit bonus:100%/£300 + 90 FS

Bonus code:-

No deposit bonus:-

Wagering:35x (B)

Licence:United Kingdom, Malta

Number of desktop games:1200

User rating: 4.7
Tester rating: 4
Play here » | Full apply.

User reviews

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Review by Steakchef
I have gotten so many great deposit bonuses from this casino ,quick verification and payouts.
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2
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Review by Shredder
I used to play in Casilando before the re-branding and it was fairly good, nothing special. I tried it out mainly because I like the WHG casinos and the Netent slots. But now I returned to the new Casilando and I like it much more, especially on mobile, fast and easy to navigate, simple design with a light background just as I like it. Decent Casino, I can definitely recommended it
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2

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