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Casumo casino review (UK)

User checkmark This listing was updatedLast updated

100%/£25 + 20 bonus spins

1st deposit bonus

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  • Bonus code -
  • Wagering 30x (D+B)
  • Forfeitable Yes
  • No deposit bonus -
  • Special bonus No

United Kingdom

License

  • Minimum deposit£10
  • Currency£
  • LanguageEnglish, Finnish
  • Requires registrationYes
  • Live casinoYes
  • VIP programYes
  • Live chatYes
  • Sports bettingYes
4.5

User rating

-

Expert rating

  • Appearance & usability
  • Bonuses
  • Games
  • Mobile
  • Customer support
  • Banking
Mastercard Visa Online bank transfer Skrill +6
Visa Wire transfer Online bank transfer Skrill +3
NetEnt Microgaming WMS (Williams Interactive) Yggdrasil +23
NetEnt Microgaming WMS (Williams Interactive) Yggdrasil +18
Evolution Gaming

Casumo has established a reputation for its adventurous spirit. Based in Malta, and with offices in Barcelona and Gibraltar, they have successfully scooped up awards for innovation, mobile operations and as a casino operator.

In 2015, they received their license to operate in the United Kingdom from the UK Gambling Commission.

The first thing that struck me about the Casumo casino website is that it has a basic feel to it. Not at all in a bad way, the white background and small Casumo logo at the top of the page portrays the feeling that this is a casino that provides what it ‘says on the tin’, which is an excellent selection of games along with some realistic bonuses for both new and existing players.

With a strong emphasis on unique social gaming experience, the Casumo site has undergone a facelift to better comply with UK regulations. Instead of little Sumos greeting you across the site as was the case in the past, the site now boasts a fresh interface, giving it a clean-cut and exciting design.

Since Casumo's launch, they have added a Sports betting section for sports lovers. You can customise the Casumo Sportsbook only to see the sports or leagues you are interested in. Best of all, you can catch all the action in real-time with Live mode, so you will never miss a beat.

"We exist to erase boredom." This is what Casumo claims, and it looks like they are telling the truth.

All UK players can benefit from Casumo's lovely welcome bonus, worth 20 bonus spins and £25 in bonus money .

  1. Sign up for an account at Casumo
  2. Opt-in for the Bonus
  3. Make a minimum deposit of £10 to claim a 100% bonus up to £25 and 20 extra spins

Only UK residents, who are 18 years or over can claim this welcome deposit bonus.

There is a wager requirement of 30X the bonus and 30x any winnings from the bonus spins before a withdrawal can be made. This is the biggest hurdle in this offer. That 30x wagering for both the deposit and the bonus is a big one. It is significantly bigger than the industry standard, which makes it very difficult to get anything out of it.

The terms and conditions are clearly displayed below the bonus offer and written in a way that anyone can understand, which seems to be the theme running through the Casumo website.

Claim bonus »

First deposit bonus code

You don't need a bonus code to claim Casumo's first deposit bonus.

Significant terms and conditions

  • New Customers only. 18+.
  • Minimum deposit: £10.
  • Wagering requirement: 30x bonus + deposit.
  • Max bet of £5/spin or £0.50/line or £10/round (live casino) applies.
  • Bonus expires in 30 days.

Please Gamble Responsibly.

and apply.

Extra and no deposit spins

VIP / Special promotions

Casumo loves rewarding players for their loyalty. Gain points for bets placed in the Live Casino and on slot machines to enjoy the following benefits.

  • Bonus Spins: On the latest slot games
  • Deposit bonus: Enjoy extra money on your next deposit
  • Bonus Money: Additional cash in your account

Reel Races: Compete against other players in fast-paced and action-packed casino tournaments. Collect points as you climb up the leaderboard, to claim top prizes.

As soon as you log into Casumo, it is as if the whole place opens up to display the games which are available to play, and I don’t mind admitting that I felt like a kid let loose in a sweet shop.

With over 2,000 casino games on offer, there is something for everyone in Casumo's bountiful portfolio of games. Powered by some of the world’s leading software providers, you can enjoy a range of classic titles, including the epic Mega Moolah, the adventurous Jurassic Park and the psychedelic Jimi Hendrix.

I clicked on the Slot Machines tab, set the filter display to go from A to Z and as I scrolled down the page, it soon became evident that Casumo has partnered with top software providers such as Pragmatic Play, NetEnt, Microgaming and IGT amongst many more.

To make it easier for you to browse through the vast selection of games, they have created categories. These include Popular, New Games, Only at Casumo, Jackpots and Live Casino.

Slot games and progressive jackpots aren’t the only types of games available at Casumo. For those players who prefer the challenge of table games, you can access games such as video poker, Caribbean Stud Poker, Blackjack and Roulette.

The casino is fast and the games load up in a jiffy. The gaming experience is good, top points for Casumo.

Desktop game information

Games 2550
Slots 2400
Table games 47
Jackpot games 70

Desktop game providers

NetEnt Microgaming WMS (Williams Interactive) Yggdrasil Play'n GO Thunderkick NYX IGT Quickspin Greentube Bally Barcrest Elk Rabcat NextGen Quickfire Games Evolution Gaming Big Time Gaming Push Gaming Merkur Slots Red Tiger Edict Novomatic Betdigital Gamomat Foxium Lightning Box

Casumo has made sure that players have access to their website, whenever and wherever they are. It is for this very reason that they have created a dedicated mobile casino app for both Android and iOS platforms.

I was pleased to see that a Casumo app is available in the App Store so I downloaded the casino onto my iPhone.

The layout and colour scheme is exactly the same as the desktop version of Casumo and it is all very well laid out.

The Casumo mobile app currently serves more than a thousand mobile games, that can be accessed from your smartphone or tablet, without compromising on quality or experience.

You can browse the game selection, make deposits, receive in-game notifications and get in touch with the customer support team, just as you would if you were playing on your desktop PC.

It should perhaps not come as a surprise when I say that the game loaded quickly and that there were no problems at all with this live dealer game, quick to play and again, no buffering.

Mobile game information

Games 2450
Slots 2300
Table games 40
Jackpot games 70

Mobile game providers

NetEnt Microgaming WMS (Williams Interactive) Yggdrasil Play'n GO Thunderkick NYX IGT Quickspin Greentube Bally Barcrest Elk NextGen Quickfire Games Big Time Gaming Push Gaming Merkur Slots Edict Novomatic Gamomat Foxium

To up the momentum, Casumo also has a dedicated live dealer section. To provide you with the most authentic casino experience, they have roped in big-name developers like Evolution Gaming to create a blend of classic and modern titles. Games on offer include such hits as Blackjack Live, Live Roulette, Baccarat, Dream Catcher and Monopoly Live.

Casumo has a great suit of live dealer games available also to Casumo mobile players. You can access all games 24/7.

Live game information

Total number of live casino games: 105

Live game suppliers

Evolution Gaming

Since Casumo has been legally allowed to operate in the UK, it means that it regularly undergoes audits and tests for safety and fairness.

It also uses the latest 128-bit SSL certificate to ensure that your personal and financial information cannot be compromised.

Casumo is available in the UK and many other countries. Please check availability and restrictions pertaining to bonuses, games and accessibility under the Help section.

In order to reduce negative impact on players' gambling, they have created the following tools:

  • Self-Assessment Test: A test to help you determine whether you or your loved one is at risk of developing a gambling addiction.
  • Set Limits: With a few clicks, you can apply limits so that you can have better control over your spending.
  • Time Out: During this time, you won’t receive any emails or texts until your time out has come to an end.
  • Self-Exclusion: A function to stop gambling for at least six months.

Additionally, their customer support team is trained and experienced in helping players spot the signs of gambling addiction. You might also want to get professional help from numerous organisations and tools which can curb down addictions.

These include GamCare, BeGambleAware, Gambling Therapy, Gam Talk, GamBlock and Gamblers Anonymous.

The Casumo Customer Support team is available to answer any questions or queries 24/7. They are there to help you.

You can either get in touch via email on hey@casumo.com or via live chat.

Before you can get connected to live chat you have to strike up a conversation with the Casumo bot, a process which I find to be a little tedious at the best of times.

After about 5 minutes of chit chat with this bot, I finally got through to a real person and I would have to say, the helpful and friendly response more than made up for having to deal with the bot.

My questions were answered straight away and it was obvious that the live chat operator was fully versed regarding everything about the casino.

Site languages

English, Finnish, Swedish, German, Norwegian

Email support languages

English, Finnish, Swedish, German, Norwegian

Live support languages

English, Finnish, Swedish, German, Norwegian

Phone support languages

-

All players are required to prove their identity according to KYC (Know Your Customer) rules. You need to send in the following documents for your safety and security:

  • Proof of Identity
  • Proof of Address
  • Proof of Payment Method

These rules are in place to prevent for example underage gambling and money laundering. Casumo follows the laws and regulations strictly and aims to create a secure gambling environment.

I have to admit that I made a bit of a cock up by opening a Casumo account because as it turns out, I already have an account which was opened in 2016!

As a result, the new account which I had just opened as well as my original account were both suspended until I went through the verification process.

To start with, I had to send Casumo, as an attachment in live chat, a selfie of myself, holding a passport next to my face.

After several failed attempts of fitting my head and passport in the same photo, I solved the problem by getting someone else to take the picture for me.

I was then able to log into my account and then go through the verification process again by uploading a photo of my passport as well as a copy of a bank statement.

I received an email from Casumo 24 hours later to tell me that my account had been verified and I would be able to make deposits and withdrawals, to and from my account.

It should be noted that it was down to the fact that I tried to open a second Casumo account that I had to send in a selfie and the lengths that Casumo went to ensure that I wasn’t trying to pull a fast one was actually quite reassuring.

There’s a decent selection of banking options available at Casumo which includes Skrill, Neteller, Visa/Mastercard debit cards, PayPal and PaySafecard. All deposits are credited instantly to the Casumo balance.

Please be advised that withdawals under £10 incur a £3 fee.

I made a deposit into my account using Apple Pay without any problems, the cashier section of the website is well laid out and you can choose your deposit method from the drop down menu.

When it came to making a withdrawal it was just a matter of clicking on the Withdrawal tab and entering the amount that I wanted to withdraw.

It took Casumo just over 30 hours to process my withdrawal which is well within the advertised time frame of up to 72 hours, so all in all, I was more than happy with the speed and efficiency that my withdrawal was handled. Could it be faster, sure, but it was faster than they said it might take.

Depositing methods

Mastercard Visa Online bank transfer Skrill NETELLER Paysafecard PayPal Apple Pay MuchBetter Pay by Mobile

Withdrawal methods

Visa Wire transfer Online bank transfer Skrill NETELLER Apple Pay MuchBetter

Withdrawal times

Visa 1-5 working days, Wire transfer 1-3 working days, Online bank transfer 1-5 hours, Skrill 0-1 hours, NETELLER 0-1 hours

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First deposit bonus: 100%/£25 + 20 bonus spins

Wagering: 30x (D+B)

Bonus code: -

User reviews

Help others by rating Casumo

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Review by patrik
Super hra vážne naj zatiaľ čo som hral
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Review by casinofreak
I've tried many online casinos, but I always keep coming back to Casumo. I really love their website and great selection of slots. The bonuses aren't that appealing to be honest. Once a week I receive an offer such as "receive 20 free spins on your next deposit". Not very interesting if you decide to deposit a big amount and realize you only receive 2 EUR, or maybe when you're 'lucky', 4 EUR or 5 EUR bonus (when the free spins are worth 0,20 EUR or 0,25 EUR each). If you prefer to play without bonuses, Casumo is by far one of the best casinos in my eyes.
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Review by tssge
Casumo is easy to use, looks good and sleek, and has the selection of games you'd expect from a good casino.

The only thing I don't like about this casino is the wagering requirement for deposits, but other than that the bonuses seem to be great.

I really like the gamification aspect as well, there's more to Casumo than just the games themselves.

Also withdrawal was fast and effortless.
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Review by Kimble82
My experience in casumo casino was super great. After couple of deposits and using bonuses there is silenced time of winnings but then one day heaven opening. I win my biggest win ever. Withdrawal is fast after sending documents. Withdrawal takes only 1 day and the winnings are payed to my bank account. Lot of games that I never played before. If there's something bad to say is that the games lag sometimes when you win big but who cares? :) Definitely worth to try this casino. This is good kindergarden for players who had little bit "child mind". Playfully designed casino. Customer service/chat answering quickly and there is professional customer service.
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Review by JussiV
I really enjoyed playing at Casumo. I like their graphics a lot and the site just looks stylish. They have a decent deposit bonus but what I really like is the other offers they give to players who play regularly.

Usually I tend to play only the most popular slots from NetEnt like Gonzo, but Casumo has it all really. If I feel I want to try something different, there is always a game that I've never even seen before.

I haven't had to use customer service that much but I did use the live chat a while ago. It was quick and they answered to my problem so pretty positive experience. I didn't win so have no experience of withdrawing anything from Casumo.

Overall thumbs up!

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