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Grosvenor Casino review (UK)

User checkmark This listing was updatedLast updated

150%/£30

1st deposit bonus

Play here »
  • Bonus code -
  • Wagering 5x (B)
  • Forfeitable Yes
  • No deposit bonus -
  • Special bonus No

United Kingdom

License

  • Minimum deposit£5
  • Currency£
  • LanguageEnglish
  • Requires registrationYes
  • Live casinoYes
  • VIP programYes
  • Live chatYes
  • Sports bettingYes
-

User rating

4.4

Expert rating

  • Appearance & usability
  • Bonuses
  • Games
  • Mobile
  • Customer support
  • Banking
Withdrawals Verified
Mastercard Visa Paysafecard PayPal
Mastercard Visa Wire transfer PayPal
NetEnt Microgaming WMS (Williams Interactive) Yggdrasil +29
NetEnt WMS (Williams Interactive) Yggdrasil NYX +26
Evolution Gaming
  • You can connect your Grosvenor brick-and-mortar account here
  • Innovative gaming choices
  • Good mobile casino with and without the app
  • Could use a dedicated verification page

Grosvenor Casino is a household name, boasting several brick-and-mortar casinos across Britain. You might have visited one in coastal towns such as Blackpool or Brighton at some point or another. Since the 1970s, they have exponentially grown, taking over Gala in 2013 and having an online presence.

Nowadays, Grosvenor Casino offers players variety when it comes to gaming, a mobile platform and a range of casino promotions to keep the fun flowing.

Grosvenor Casino is the name you already know; the name you know you can trust.

Avatar

Expert's review Charlie Stamp

Casino tested

Grosvenor Casino has done a pretty good job of making the leap online but it’s not without its minor irritations.

When signing up as a new player, I was asked if I had an existing Grosvenor Casino membership number from their brick and mortar casinos. There’s also the option to join the exclusive Grosvenor One programme. Membership means you can deposit, withdraw and play with your funds online or in one of their local UK casinos. These crossovers create a real feel that their on and offline worlds are merging, it’s very smart!

Appearance-wise, the site has a classy feel with its deep blue and white colour scheme. I found it really easy to navigate around on both mobile and desktop thanks to the clean menu design.

I completed their signup process in under 2 minutes with no hitches. There were just 2 steps and the usual details such as email, name, date of birth etc required. I also was asked to set a deposit limit before I made a deposit. This was optional so I skipped it but should maybe be mandatory for new players until their accounts are fully verified.

Overall rating:

4.4

Start off with a quick boost to your bankroll. Deposit £20 and play with £50.

£30 Welcome Bonus:

  • Claim £20 Welcome Bonus
  • Claim £10 on Classic Slots or Live Casino

Follow the below steps to claim your welcome offer:

  • Sign up for an account
  • Make a minimum deposit of £20
  • Receive your £20 deposit bonus
  • Receive also a £10 bonus for Classic Slots or Live Casino
Claim bonus »
Avatar

Expert's review Charlie Stamp

Casino tested

Grosvenor is offering an interesting welcome bonus that’s not going to blow anyone away, but it’s what I’d call a solid cash bonus.

On the plus side, the wagering requirement is a pretty reasonable across the board. Though the bonuses in general might not be big, you don't spend all your time just trying to get through the wagering.

Slots contribute 100% while live casino, table games and video poker will only give a 10% contribution to the wagering. The bonus can’t be used on poker games, side games on the Grosvenor Poker client or their sportsbook either. So, only take it on if slots are your thing.

First deposit bonus code

You don't need a bonus code to claim Grosvenor Casino's first deposit bonus.

Significant terms and conditions

  • 18+, New UK players only.
  • First Deposit Only.
  • Minimum £20 deposit.
  • Bonus is subject to 5x wagering requirement.
  • £10 casino bonus is subject to 10x wagering requirement.

Play responsibly

and apply.

VIP / Special promotions

Currently, we don’t offer a loyalty program, but we have plenty of promotions and special offers available for loyal players.

With more than 300 online slots to pick and choose from, slot lovers have plenty of games available at the click of a button. Some of the most popular titles, include Mega Moolah, Starburst, and Book of Ra.

On top of this, Grosvenor Casino has a range of progressive jackpot slots as well as Daily Jackpots. Daily jackpots are slot games with a jackpot guaranteed to drop on a daily basis.

Amongst some of the most popular jackpot games, there is Wheel of Fortune, Cleopatra, Ocean Belles and Rainbow Jackpots. Some of these jackpots, run in the millions.

Grosvenor Casino hasn’t forgotten about table game fans. You can access an array of game variations such as Blackjack and Roulette with bets, starting from as little as 20p.

Avatar

Expert's review Charlie Stamp

Casino tested

I dived into the live casino section first as this seems to be a big focus on the site which reflects the real-world beginnings of Grosvenor. Some of the streams come live from their casino in London Victoria although that’s closed right now due to the global pandemic. Playing a few rounds of roulette didn’t throw up any technical issues. I managed to break even using the Martingale strategy starting at £1 and just sticking to red.

I found it irritating that not all the games were live despite the thumbnails showing in the lobby. Clicking an unavailable title kicked me back to a different lobby with live thumbnails which was super confusing. It would be better if they used live thumbnails for all the games in the live casino lobby.

I tried Book of Ra Deluxe with a £0.40 steak and managed to trigger the free spins round after just 15 spins. This landed me a tasty £41.80 win so I swiftly moved on to Piggy Riches Megaways. Sticking with the £0.40 stake I managed to bag £10.72 in 15 spins. I had a few £1 spins on Cleopatra and Eye of Horus for good measure but this didn’t bring me anything.

Overall the site ticks along nicely and it’s pretty well laid out. I managed to find everything I wanted to play through the search function, it’s pretty cool that it updates as you type. One major gripe is the lack of a ‘favourites’ with no option to star or save games you like.

My recently played slots show up at the bottom of the account menu but it’s just not the same. That small addition would make a big difference to players.

Desktop game information

Games 900
Slots 650
Table games 127
Jackpot games 71

Desktop game providers

NetEnt Microgaming WMS (Williams Interactive) Yggdrasil NYX IGT Greentube Bally Barcrest Shuffle Master NextGen Quickfire Games Evolution Gaming Playtech Big Time Gaming Pragmatic Play Merkur Slots Red Tiger BluePrint Gaming Games Warehouse Novomatic Realistic Games Core Gaming OpenBet Eyecon Betdigital Inspired Gaming Extreme Live Gaming Probability Jones Sigma Gaming Light & Wonder Cayetano Gaming Lightning Box

Whether you are a slots fan or a live casino player, Grosvenor Casino has created the ideal app, available for download from the AppStore or Google Play.

Enjoy the sleek dual navigation of the Live Casino App, track nationwide live events and stats with the Poker App, or Bet-in-Play and enjoy Cash-Out functionality with the new Grosvenor Sport App.

The main Grosvenor Casinos App does it all – with a huge selection of games and ways to bet, including slots, poker, live casino and sport – in one comprehensive package.

Avatar

Expert's review Charlie Stamp

Casino tested

The same clean site design appears in the mobile version too. I particularly like the way the games menu is at the top of the screen and the deposit and account settings stuff is at the bottom. It’s a smart use of space on smaller screens.

I tried out Buffalo Wild first and got a touch icon covering the whole screen. I’m not sure what the point of that is on a mobile device as touching the screen is the only thing you can do. After dismissing that, the game worked just fine with a few £0.50 spins but didn’t bring me any winnings.

Other slot games and live casino sessions I played were fine too and I didn’t experience any lag playing over 4G in the UK.

I downloaded the Grosvenor Android app (iOS available too) which looks and works the same as the in-browser mobile version. The app was just slightly quicker to use so it’s definitely worth downloading it. Just be aware that you’ll need to turn on your GPS for the app to work. This is so it can verify that you are playing within the UK.

Mobile game information

Games 860
Slots 630
Table games 123
Jackpot games 63

Mobile game providers

NetEnt WMS (Williams Interactive) Yggdrasil NYX IGT Greentube Bally Barcrest Shuffle Master NextGen Quickfire Games Evolution Gaming Playtech Big Time Gaming Pragmatic Play Merkur Slots BluePrint Gaming Games Warehouse Novomatic Realistic Games Core Gaming OpenBet Eyecon Betdigital Inspired Gaming Extreme Live Gaming Probability Jones Sigma Gaming Light & Wonder Cayetano Gaming

If you want to kick up your gaming experience up a notch, head to the Live Casino section, where you’ll find live dealer games in abundance.

Powered by the likes of NetEnt and Evolution Gaming, you can play old favourites, and new live dealer titles.

Besides classics such as Blackjack, Baccarat and Roulette, you can play Lightning Baccarat, Live Poker, Deal or No Deal and Monopoly Live.

You can chat to the dealers as you play your hand at Blackjack, Baccarat, 3 Card Poker and Ultimate Texas Holdem then spread your chips around or lump on your favourite number at the Live Roulette tables.

Live game information

Total number of live casino games: 108

Live game suppliers

Evolution Gaming

Whether you are playing at one of Grosvenor's brick-and-mortar casinos or bingo halls or online, Grosvenor Casino wants to curb off problem gambling.

Grosvenor Casino has added the following tools to help players have better control of their gambling:

  • Self-Exclusion
  • Set Limits

Alternatively, Grosvenor Casino's customer support team is available on hand to recommend charities and organisation who can give you professional assistance.

Organisations, such as Gamstop and GamCare are available to offer guidance.

Grosvenor Casino has made their website relatively straightforward. However, should you require to get in touch with them, or have a question or query, they have a customer support team available between 8 a.m. -11.59 p.m., 7 days a week.

Avatar

Expert's review Charlie Stamp

Casino tested

The support team at Grosvenor Casino had been reduced due to the Coronavirus outbreak, but they still answered me on the live chat in around 2 minutes. It gave me a number showing my place in the queue which is a neat touch.

They responded to my question about how long my withdrawal would take quickly and asked if there was anything else I needed help with. The response to my email about deposits came back in under 2 hours so live chat is the way to go for super urgent stuff.

What I found really annoying was that clicking on live chat brings up a new tab. The chatbox is obviously built for mobile so just looks odd on desktop as a thin strip in the middle of the screen. A pop-up box on the actual site would be much nicer and safe switching tabs when chatting to the support guys.

Site languages

English

Email support languages

English

Live support languages

English

Phone support languages

-

In their commitment to Know Your Customer (KYC) compliance, players at Grosvenor Casino are asked to prove their identity by submitting the following documents:

  • Proof of ID (passport, driving license, ID card)
  • Proof of address (utility bill, bank statement, official government letter)
  • Proof of Payment Method
Avatar

Expert's review Charlie Stamp

Casino tested

Despite creating an account, depositing, winning and then withdrawing my funds, I was never asked for any further documentation or ID. As a UK player, I was expecting to get checked, but my withdrawal was approved regardless. All I needed to provide were the regular details which are given during any casino signup such as DOB, address and email.

There isn’t a dedicated section for verification in the account menu either. If they did require anything, this would appear in your account “message” section but having an easy to check page would be more reassuring here.

You can sign up to Grosvenor Casino, safe in the knowledge, that they use the latest SSL encryption technology to protect your personal and financial information.

Grosvenor Casino accepts various payment methods for your convenience, including Visa Debit Cards, Prepaid Cards, PayPal and PaySafeCard.

Avatar

Expert's review Charlie Stamp

Casino tested

When I signed up at Grosvenor Casino my deposit options were shown as Card, PayPal or Visa checkout and Paysafecard. This came up as an option right after creating an account and before getting to the main casino lobby screen.

I initially tried to deposit using my Revolut account and it looked as though it was going to work on screen. However, I got a failed message in the app when trying to approve it. I later saw that since 14th April Revolut can no longer be used at UK online casinos. It’s classified as a “money service business” but not a registered UK bank.

It was pretty annoying that after making a deposit using my Visa Debit card, the main section of the screen went blank with no further instructions displayed. All I could do was click the “x” at the top to close that screen, but it wasn’t the best welcome.

At the point of depositing, it is reassuring to see the declaration that my funds will be kept in a separate account. This is to protect UK players as per UKGC regulations.

When it comes to withdrawals, it took 8 hours 25 minutes for my withdrawal to go from pending to complete at Grosvenor Casino. I’d requested it using a Visa debit card and it took the full 3 days to hit my UK bank account.

Depositing methods

Mastercard Visa Paysafecard PayPal

Withdrawal methods

Mastercard Visa Wire transfer PayPal

Withdrawal times

Mastercard 3-5 working days, Visa 3-5 working days, Wire transfer 3-5 working days, Skrill 1-3 working days, NETELLER 1-3 working days, PayPal 1-3 hours


Expert's profile

Avatar

Charlie Stamp

Charlie Stamp

Charlie has worked in the casino industry for over 3 years, spinning thousands of reels along the way. He’s a pro at weighing up any casino game, site or bonus. Charlie loves free spins and tasty biscuits.

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First deposit bonus: 150%/£30

Wagering: 5x (B)

Bonus code: -

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