Grosvenor Casino is a household name, boasting several brick-and-mortar casinos across Britain. You might have visited one in coastal towns such as Blackpool or Brighton at some point or another. Since the 1970s, they have exponentially grown, taking over Gala in 2013 and having an online presence.
Grosvenor Casino has done a pretty good job of making the leap online but it’s not without its minor irritations.
When signing up as a new player, I was asked if I had an existing Grosvenor Casino membership number from their brick and mortar casinos. There’s also the option to join the exclusive Grosvenor One programme. Membership means you can deposit, withdraw and play with your funds online or in one of their local UK casinos. These crossovers create a real feel that their on and offline worlds are merging, it’s very smart!
Nowadays, Grosvenor Casino offers players variety when it comes to gaming, a mobile platform and a range of casino promotions to keep the fun flowing.
Appearance-wise, the site has a classy feel with its deep blue and white colour scheme. I found it really easy to navigate around on both mobile and desktop thanks to the clean menu design.
Grosvenor Casino is a name you already know; a name that is a long-standing institute.
Start off with a quick boost to your bankroll. Deposit £20 and play with £50.
£30 Welcome Bonus:
- Claim £20 Welcome Bonus
- Claim £10 on Classic Slots or Live Casino
Follow the below steps to claim your welcome offer:
- Sign up for an account
- Make a minimum deposit of £20
- Receive your £20 deposit bonus
- Receive also a £10 bonus for Classic Slots or Live Casino
Grosvenor is offering an interesting welcome bonus that’s not going to blow anyone away, but it’s what I’d call a solid cash bonus.
On the plus side, the wagering requirement is a pretty reasonable across the board. Though the bonuses in general might not be big, you don't spend all your time just trying to get through the wagering.
First deposit bonus code
You don't need a bonus code to claim Grosvenor Casino's first deposit bonus.
Significant terms and conditions
- 18+, New UK players only.
- First Deposit Only.
- Minimum £20 deposit.
- Bonus is subject to 5x wagering requirement.
- £10 casino bonus is subject to 10x wagering requirement.
and bonus terms apply.
VIP / Special promotions
Currently, we don’t offer a loyalty program, but we have plenty of promotions and special offers available for loyal players.
With more than 300 online slots to pick and choose from, slot lovers have plenty of games available at the click of a button. Some of the most popular titles, include Mega Moolah, Starburst, and Book of Ra.
On top of this, Grosvenor Casino has a range of progressive jackpot slots as well as Daily Jackpots. Daily jackpots are slot games with a jackpot guaranteed to drop on a daily basis.
Amongst some of the most popular jackpot games, there is Wheel of Fortune, Cleopatra, Ocean Belles and Rainbow Jackpots. Some of these jackpots, run in the millions.
Grosvenor Casino hasn’t forgotten about table game fans. You can access an array of game variations such as Blackjack and Roulette with bets, starting from as little as 20p.
Overall the site ticks along nicely and it’s pretty well laid out. I managed to find everything I wanted to play through the search function, it’s pretty cool that it updates as you type. One major gripe is the lack of a ‘favourites’ with no option to star or save games you like.
My recently played slots show up at the bottom of the account menu but it’s just not the same. That small addition would make a big difference to players.
Desktop game information
Desktop game providers
Whether you are a slots fan or a live casino player, Grosvenor Casino has created the ideal app, available for download from the AppStore or Google Play.
The same clean site design appears in the mobile version too. I particularly like the way the games menu is at the top of the screen and the deposit and account settings stuff is at the bottom. It’s a smart use of space on smaller screens.
Enjoy the sleek dual navigation of the Live Casino App, track nationwide live events and stats with the Poker App, or Bet-in-Play and enjoy Cash-Out functionality with the new Grosvenor Sport App.
The main Grosvenor Casinos App does it all – with a huge selection of games and ways to bet, including slots, poker, live casino and sport – in one comprehensive package.
I downloaded the Grosvenor Android app (iOS available too) which looks and works the same as the in-browser mobile version. The app was just slightly quicker to use so it’s definitely worth downloading it. Just be aware that you’ll need to turn on your GPS for the app to work. This is so it can verify that you are playing within the UK.
Mobile game information
Mobile game providers
If you want to kick up your gaming experience up a notch, head to the Live Casino section, where you’ll find live dealer games in abundance.
The live casino section seems to be a big focus on the site which reflects the real-world beginnings of Grosvenor. Some of the streams come live from their casino in London Victoria.
Powered by the likes of Evolution Gaming, you can play old favourites, and new live dealer titles.
Besides classics such as Blackjack, Baccarat and Roulette, you can play Lightning Baccarat, Live Poker, Deal or No Deal and Monopoly Live.
You can chat to the dealers as you play your hand at Blackjack, Baccarat, 3 Card Poker and Ultimate Texas Holdem then spread your chips around or lump on your favourite number at the Live Roulette tables.
I did find it irritating that not all the games were live despite the thumbnails showing in the lobby. Clicking an unavailable title kicked me back to a different lobby with live thumbnails which was super confusing. It would be better if they used live thumbnails for all the games in the live casino lobby.
Live game information
Total number of live casino games: 108
Live game suppliers
Whether you are playing at one of Grosvenor's brick-and-mortar casinos or bingo halls or online, Grosvenor Casino wants to curb off problem gambling.
Grosvenor Casino has added the following tools to help players have better control of their gambling:
- Set Limits
Alternatively, Grosvenor Casino's customer support team is available on hand to recommend charities and organisation who can give you professional assistance.
Organisations, such as Gamstop and GamCare are available to offer guidance.
Grosvenor Casino has made their website relatively straightforward. However, should you require to get in touch with them, or have a question or query, they have a customer support team available between 8 a.m. -11.59 p.m., 7 days a week.
When contacting the support, they responded to my question about how long my withdrawal would take quickly and asked if there was anything else I needed help with. The response to my email about deposits came back in under 2 hours so live chat is the way to go for super urgent stuff.
What I found really annoying was that clicking on live chat brings up a new tab. The chatbox is obviously built for mobile so just looks odd on desktop as a thin strip in the middle of the screen. A pop-up box on the actual site would be much nicer and safe switching tabs when chatting to the support guys.
Email support languages
Live support languages
Phone support languages
In their commitment to Know Your Customer (KYC) compliance, players at Grosvenor Casino are asked to prove their identity by submitting the following documents:
- Proof of ID (passport, driving license, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of Payment Method
Despite creating an account, depositing, winning and then withdrawing my funds, I was never asked for any further documentation or ID. The automatic verification worked like a charm, and all I needed to provide were the regular details which are given during any casino signup such as DOB, address and email.
There isn’t a dedicated section for verification in the account menu either. If they did require anything, this would appear in your account “message” section but having an easy to check page would be more reassuring here.
You can sign up to Grosvenor Casino, safe in the knowledge, that they use the latest SSL encryption technology to protect your personal and financial information.
When I signed up at Grosvenor Casino my deposit options were shown as Card, PayPal or Visa checkout and Paysafecard. This came up as an option right after creating an account and before getting to the main casino lobby screen.
It was pretty annoying that after making a deposit using my Visa Debit card, the main section of the screen went blank with no further instructions displayed. All I could do was click the “x” at the top to close that screen, but it wasn’t the best welcome. At the point of depositing, it is reassuring to see the declaration that my funds will be kept in a separate account. This is to protect UK players as per UKGC regulations.
When it comes to withdrawals, it took 8 hours 25 minutes for my withdrawal to go from pending to complete at Grosvenor Casino. I’d requested it using a Visa debit card and it took the full 3 days to hit my UK bank account.
Mastercard 3-5 working days, Visa 3-5 working days, Wire transfer 3-5 working days, Skrill 1-3 working days, NETELLER 1-3 working days, PayPal 1-3 hours