- You can connect your Grosvenor brick-and-mortar account here
- Innovative gaming choices
- Good mobile casino with and without the app
- Could use a dedicated verification page
Grosvenor Casino is a household name, boasting several brick-and-mortar casinos across Britain. You might have visited one in coastal towns such as Blackpool or Brighton at some point or another. Since the 1970s, we have exponentially grown, taking over Gala in 2013 and having an online presence.
Nowadays, we offer players variety when it comes to gaming, a mobile platform and a range of casino promotions to keep the fun flowing.
Grosvenorcasinos.com is the name you already know; the name you know you can trust.
Grosvenor Casino has done a pretty good job of making the leap online but it’s not without its minor irritations.
When signing up as a new player, I was asked if I had an existing Grosvenor Casino membership number from their brick and mortar casinos. There’s also the option to join the exclusive Grosvenor One programme. Membership means you can deposit, withdraw and play with your funds online or in one of their local UK casinos. These crossovers create a real feel that their on and offline worlds are merging, it’s very smart!
Appearance-wise, the site has a classy feel with its deep blue and white colour scheme. I found it really easy to navigate around on both mobile and desktop thanks to the clean menu design.
I completed their signup process in under 2 minutes with no hitches. There were just 2 steps and the usual details such as email, name, date of birth etc required. I also was asked to set a deposit limit before I made a deposit. This was optional so I skipped it but should maybe be mandatory for new players until their accounts are fully verified.
Start off with a quick boost to your bankroll. Deposit £20 and play with £50.
£30 Welcome Bonus:
- Claim £20 Welcome Bonus
- Claim £10 on Classic Slots or Live Casino
Follow the below steps to claim your welcome offer:
- Sign up for an account
- Make a minimum deposit of £20
- Receive your £20 deposit bonus
- Receive also a £10 bonus for Classic Slots or Live Casino
Grosvenor is offering an interesting welcome bonus that’s not going to blow anyone away, but it’s what I’d call a solid cash bonus.
On the plus side, the wagering requirement is a pretty reasonable across the board. Though the bonuses in general might not be big, you don't spend all your time just trying to get through the wagering.
Slots contribute 100% while live casino, table games and video poker will only give a 10% contribution to the wagering. The bonus can’t be used on poker games, side games on the Grosvenor Poker client or their sportsbook either. So, only take it on if slots are your thing.
First deposit bonus code
You don't need a bonus code to claim Grosvenor Casino's first deposit bonus.
Significant terms and conditions
- 18+, New UK players only.
- First Deposit Only.
- Minimum £20 deposit.
- Bonus is subject to 5x wagering requirement.
- £10 casino bonus is subject to 10x wagering requirement.
VIP / Special promotions
Currently, we don’t offer a loyalty program, but we have plenty of promotions and special offers available for loyal players.
With more than 300 online slots to pick and choose from, slot lovers have plenty of games available at the click of a button. Some of the most popular titles, include Mega Moolah, Starburst, and Book of Ra.
On top of this, we have a range of progressive jackpot slots as well as Daily Jackpots. Daily jackpots are slot games with a jackpot guaranteed to drop on a daily basis.
Amongst some of the most popular jackpot games, there is Wheel of Fortune, Cleopatra, Ocean Belles and Rainbow Jackpots. Some of these jackpots, run in the millions.
We haven’t forgotten about our table game fans. You can access an array of game variations such as Blackjack and Roulette with bets, starting from as little as 20p.
I dived into the live casino section first as this seems to be a big focus on the site which reflects the real-world beginnings of Grosvenor. Some of the streams come live from their casino in London Victoria although that’s closed right now due to the global pandemic. Playing a few rounds of roulette didn’t throw up any technical issues. I managed to break even using the Martingale strategy starting at £1 and just sticking to red.
I found it irritating that not all the games were live despite the thumbnails showing in the lobby. Clicking an unavailable title kicked me back to a different lobby with live thumbnails which was super confusing. It would be better if they used live thumbnails for all the games in the live casino lobby.
I tried Book of Ra Deluxe with a £0.40 steak and managed to trigger the free spins round after just 15 spins. This landed me a tasty £41.80 win so I swiftly moved on to Piggy Riches Megaways. Sticking with the £0.40 stake I managed to bag £10.72 in 15 spins. I had a few £1 spins on Cleopatra and Eye of Horus for good measure but this didn’t bring me anything.
Overall the site ticks along nicely and it’s pretty well laid out. I managed to find everything I wanted to play through the search function, it’s pretty cool that it updates as you type. One major gripe is the lack of a ‘favourites’ with no option to star or save games you like.
My recently played slots show up at the bottom of the account menu but it’s just not the same. That small addition would make a big difference to players.
Desktop game information
Desktop game providers
Whether you are a slots fan or a live casino player, we have created the ideal app, available for download from the AppStore or Google Play.
Enjoy the sleek dual navigation of the Live Casino App, track nationwide live events and stats with the Poker App, or Bet-in-Play and enjoy Cash-Out functionality with the new Grosvenor Sport App.
The main Grosvenor Casinos App does it all – with a huge selection of games and ways to bet, including slots, poker, live casino and sport – in one comprehensive package.
The same clean site design appears in the mobile version too. I particularly like the way the games menu is at the top of the screen and the deposit and account settings stuff is at the bottom. It’s a smart use of space on smaller screens.
I tried out Buffalo Wild first and got a touch icon covering the whole screen. I’m not sure what the point of that is on a mobile device as touching the screen is the only thing you can do. After dismissing that, the game worked just fine with a few £0.50 spins but didn’t bring me any winnings.
Other slot games and live casino sessions I played were fine too and I didn’t experience any lag playing over 4G in the UK.
I downloaded the Grosvenor Android app (iOS available too) which looks and works the same as the in-browser mobile version. The app was just slightly quicker to use so it’s definitely worth downloading it. Just be aware that you’ll need to turn on your GPS for the app to work. This is so it can verify that you are playing within the UK.
Mobile game information
Mobile game providers
If you want to kick up your gaming experience up a notch, head to the Live Casino section, where you’ll find live dealer games in abundance.
Powered by the likes of NetEnt and Evolution Gaming, you can play old favourites, and new live dealer titles.
Besides classics such as Blackjack, Baccarat and Roulette, you can play Lightning Baccarat, Live Poker, Deal or No Deal and Monopoly Live.
You can chat to the dealers as you play your hand at Blackjack, Baccarat, 3 Card Poker and Ultimate Texas Holdem then spread your chips around or lump on your favourite number at the Live Roulette tables.
Live game information
Total number of live casino games: 108
Live game suppliers
We feel responsible for our players, so whether you are playing at one of our brick-and-mortar casinos or bingo halls or online, we want to curb off problem gambling.
We have added the following tools to help players have better control of their gambling:
- Set Limits
Alternatively, our customer support team is available on hand to recommend charities and organisation who can give you professional assistance.
Organisations, such as Gamstop and GamCare are available to offer guidance.
We have made our website relatively straightforward. However, should you require to get in touch, or have a question or query, we have a customer support team available between 8 a.m. -11.59 p.m., 7 days a week.
The support team at Grosvenor Casino had been reduced due to the Coronavirus outbreak, but they still answered me on the live chat in around 2 minutes. It gave me a number showing my place in the queue which is a neat touch.
They responded to my question about how long my withdrawal would take quickly and asked if there was anything else I needed help with. The response to my email about deposits came back in under 2 hours so live chat is the way to go for super urgent stuff.
What I found really annoying was that clicking on live chat brings up a new tab. The chatbox is obviously built for mobile so just looks odd on desktop as a thin strip in the middle of the screen. A pop-up box on the actual site would be much nicer and safe switching tabs when chatting to the support guys.
Email support languages
Live support languages
Phone support languages
In our commitment to Know Your Customer (KYC) compliance, players are asked to prove their identity by submitting the following documents:
- Proof of ID (passport, driving license, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of Payment Method
Despite creating an account, depositing, winning and then withdrawing my funds, I was never asked for any further documentation or ID. As a UK player, I was expecting to get checked, but my withdrawal was approved regardless. All I needed to provide were the regular details which are given during any casino signup such as DOB, address and email.
There isn’t a dedicated section for verification in the account menu either. If they did require anything, this would appear in your account “message” section but having an easy to check page would be more reassuring here.
You can sign up to Grosvenor Casino, safe in the knowledge, that we use the latest SSL encryption technology to protect your personal and financial information.
We accept various payment methods for your convenience, including Visa Debit Cards, Prepaid Cards, PayPal and PaySafeCard.
When I signed up at Grosvenor Casino my deposit options were shown as Card, PayPal or Visa checkout and Paysafecard. This came up as an option right after creating an account and before getting to the main casino lobby screen.
I initially tried to deposit using my Revolut account and it looked as though it was going to work on screen. However, I got a failed message in the app when trying to approve it. I later saw that since 14th April Revolut can no longer be used at UK online casinos. It’s classified as a “money service business” but not a registered UK bank.
It was pretty annoying that after making a deposit using my Visa Debit card, the main section of the screen went blank with no further instructions displayed. All I could do was click the “x” at the top to close that screen, but it wasn’t the best welcome.
At the point of depositing, it is reassuring to see the declaration that my funds will be kept in a separate account. This is to protect UK players as per UKGC regulations.
When it comes to withdrawals, it took 8 hours 25 minutes for my withdrawal to go from pending to complete at Grosvenor Casino. I’d requested it using a Visa debit card and it took the full 3 days to hit my UK bank account.
Mastercard 3-5 working days, Visa 3-5 working days, Wire transfer 3-5 working days, Skrill 1-3 working days, NETELLER 1-3 working days, PayPal 1-3 hours
Charlie has worked in the casino industry for over 3 years, spinning thousands of reels along the way. He’s a pro at weighing up any casino game, site or bonus. Charlie loves free spins and tasty biscuits.