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LuckyLouis casino review (UK)

Added by LuckyLouis . Information last updated:

User rating:

5 (1)

Tester rating:

4.1 (1)

Bonuses

1st deposit bonus:50 FS

Bonus code:-

Wagering:60x (B)

Forfeitable:Yes

No deposit bonus:-

Special bonus:No

| Full apply.

Properties

Minimum deposit:£10

Requires registration:Yes

Live casino:Yes

VIP program:Yes

Live chat:No

Sports betting:No

General information

Casino name:LuckyLouis

Launched:02/2018

Licence:United Kingdom

Platform:Skill On Net

Currency:£

Language:English, Finnish

User ratings (1)

Appearance & usability:

Bonuses:

Games:

Mobile:

Customer support:

Banking:

Mastercard Visa Wire transfer Online bank transfer Skrill +6
Mastercard Visa Wire transfer Skrill NETELLER +3
NetEnt Microgaming WMS (Williams Interactive) Yggdrasil Play'n GO +34
NetEnt Microgaming WMS (Williams Interactive) Yggdrasil Play'n GO +34

Lucky Louis Casino (UK) is a brand-new casino launched with the aim of providing players with a superb online gambling experience. Set in a celestial theme park, you’ll be accompanied by the cheery mascot, “Lucky Louis”.

Although launched in 2018, this casino has been garnering players for all the right reasons: the generous bonuses and promotions, numerous banking options, impressive game portfolio and much more.

Amongst the numerous benefits, Lucky Louis allows players to experience the most thrilling games available in the industry. You won’t be disappointed with the design and interface either. It is an informative site that helps players navigate through the hundreds of games on offer.

Like all reputable UK casinos, this operator uses the latest SSL encryption technology to ensure that your personal, as well as financial information, is kept safe and secure. It also holds a licensed from both the UK Gambling Commission and the Malta Gaming Authority.

Keep on reading to learn more about Lucky Louis Casino.

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Casino tester's comment: Lewis Humphries

Casino tested

The LuckyLouis site is part of the Skill On Net Ltd group, which boasts a simple and character-driven design that’s fun and actually quite engaging.

I also found both the desktop and the mobile platforms incredibly easy to navigate, with the layout very game-centric and the gameplay largely consistent.

The site’s live chat feature is also accessible 24/7 and very responsive, while there’s also a wide range of payment methods and surprising quick withdrawal times on offer.

However, a minimum withdrawal threshold of £20 is a little disappointing, while the welcome offer and the lack of a comprehensive FAQ page also represent areas for improvement.

Overall rating:

4.1

LuckyLouis bonus

Get off to a flying start thanks to Lucky Louis’s exciting welcome bonus. Sign up for an account and make a minimum deposit of £10 to claim the following:

Signing up only takes a couple of minutes. Follow the below steps:

  1. Sign up for a Lucky Louis Casino account
  2. Verify your account by email
  3. Make a minimum deposit of £10
  4. Your super spins will be credited to your account
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Casino tester's comment: Lewis Humphries

Casino tested

The LuckyLouis platform offers a simplistic welcome offer to new players, in the form of a maximum 50 free spins on the popular Book of Dead slot.

However, the amount of free spins that you earn is dictated by the precise amount that you deposit. To collect the maximum 50 free spins, for example, you’ll have to credit your account with £50 (which is the default amount listed when you complete your first deposit).

Conversely, a £10 deposit will earn you 10 free spins, so you’ll need to factor this into your decision making (particularly if you’re managing a modest bankroll).

To credit your account, you’ll need to hit the ‘Deposit’ button once the registration process has been completed. You should then click through the ‘Claim your Welcome Bonus’ tab, before reading through the initial terms and conditions and selecting ‘Deposit Now’.

At this stage, you’ll get to confirm your preferred payment method and deposit amount, with a minimum £10 credit required if you’re to qualify for the bonus.

Just beneath this section on the deposit page, you’ll also see a bonus code box with ‘MyBonus’ already typed in. It’s important to leave this in place, otherwise, your deposit will be completed without the bonus being applied to your account.

Once my deposit was completed and the funds had landed in my account, I was able to access my 10 free spins through the ‘Rewards’ tab located on the drop-down menu that runs along the left-hand side of the homepage.

Each spin was fixed at a coin value of £0.05 across 10 active paylines (and worth £0.50 overall), which is relatively generous for this type of welcome offer. In total, my 10 free spins generated a yield of £0.75, with three separate wins of £0.25 recorded during this period of gameplay.

While this is fairly standard for a high-variance slot, the winnings were subject to relatively high wagering requirements of 60x the value of the bonus.

Although this doesn’t include the value of any cash deposit made, in my case it created a total playthrough requirement of £45 (which is relatively disproportionate to the amount actually won). This highlights the welcome offer’s underlying lack of value, particularly if you opt for a lower deposit amount and earn a smaller number of free spins.

On a final note, you should know that the free spins must be played through before your deposited funds. So, I’d recommend that you use these spins immediately once they’ve been added to your account.

First deposit bonus code

You don't need a bonus code to claim LuckyLouis 's first deposit bonus.

Significant terms and conditions

and apply.

Extra and no deposit spins

Your can claim up to 50 Super Spins on your first deposit, to play on online slot Book of Dead. Each spin is worth £0.50.

Any winnings generated from the Super Spins are subject to a 60x wagering requirement.

VIP / Special promotions

There is a lucrative VIP programme based on a point system at Lucky Louis Casino. Points can be earned every time you play with real money and can be redeemed for instant cash.

Any accumulated VIP loyalty points will be removed if not wagered with real money for more than 30 days.

Climb up between the VIP levels to unlock bigger rewards.

LuckyLouis slots and games

There are more than 500 casino games available at LuckyLouis, including online slots, classic games and progressive jackpots.

You can find games powered by the likes of Net Entertainment, Evolution Gaming, NextGen, Amaya and WMS amongst many others.

Amongst some of the hottest games on offer, there is Starburst, Jack Hammer 2, Gonzo’s Quest, Neon Staxx and The Invisible Man.

Players who prefer jackpot games will be thrilled with the games on offer here, including Divine Fortune, Arabian Nights, Cosmic Fortune and Mega Fortune.

If you prefer more challenging games, you can try your hand at Blackjack, Roulette, Casino Hold’em, Baccarat, Jacks or Better and many more.

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Casino tester's comment: Lewis Humphries

Casino tested

You’ll find well over 500 titles in the LuckyLouis games’ library, which are easily accessible through the casino’s homepage and various verticals.

You can scroll down the homepage to browse popular, recently played and new games, for example, while there’s also a horizontal menu running just above the fold which is home to verticals such as slots, roulette, blackjack and daily jackpots.

You can find the site's live casino through a drop-down menu on the right-hand side of the page, while a handy search bar is located in the left-hand corner of the screen.

Popular slots such as Book of Dead, Starburst and Rainbow Riches typically take between 10 and 15 seconds to load on average, while my preferred table games like Blitz Blackjack and Speed Roulette open in around 20 seconds.

LuckyLouis is also home to one of the largest live casinos on the marketplace, with well over 100 real-time games and tables available to players. This number includes titles such as Lightning Roulette and VIP Roulette Pro, which typically load in around 20 seconds on a desktop device.

The live casino lobby loads considerably quicker, of course, enabling you to access a wide range of tables featuring various game types and bet limits.

I was also impressed with the site’s range of progressive and daily jackpot games, which regularly trigger six, seven and even eight-figure prizes to players.

In the case of daily jackpots, you can regularly pursue cash prizes well in excess of £35,000 through titles such as Dynamite Riches and Gonzo’s Quest Megaways, with this adding a nice touch that’s sure to appeal to high rollers.

Desktop game information

Total number of desktop games: 1200
Total number of desktop slots: 800
Total number of desktop table games: 80
Total number of desktop jackpot games: 25

Desktop game providers

NetEnt Microgaming WMS (Williams Interactive) Yggdrasil Play'n GO Thunderkick NYX IGT Genesis Amaya Gaming 1x2 Gaming Bally Barcrest Shuffle Master Rabcat NextGen Quickfire Games Evolution Gaming 2 By 2 Gaming Chance Interactive Merkur Slots GVG (Green Valley Games) Xpro Aristocrat GameArt Edict BluePrint Gaming Leap Gaming Realistic Games Bally Wulff Old Skool Studios Just For the Win Gamomat Foxium Extreme Live Gaming Sigma Gaming Reel Time Gaming Lightning Box Ganapati

LuckyLouis on mobile

The Lucky Louis casino site is fully mobile optimised for excellent performance on Android and iOS phones and tablets.

You can expect crisp graphics and Louis himself to crop up on the screen inviting you to play one of the many slot games on offer.

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Casino tester's comment: Lewis Humphries

Casino tested

While there are no LuckyLouis native apps available on either iOS or Android, the operator’s casino site has been optimised for use on mobile browsers such as Safari and Chrome.

I was able to load the site quickly and easily through my iPhone’s Safari browser, for example, while I also found its layout slightly easier to navigate a little more game-centric. You’ll certainly see more titles load above the fold when playing on the move, while the use of a scrolling vertical menu helps to make the most of each individual display size.

As far as I can tell, the full desktop games’ library is now available to mobile players, while titles like Book of Dead and Gonzo’s Quest Megaways load far quicker and in under five seconds on average.

I also love that the site and individual games can be navigated in either landscape or portrait mode, while you can move between titles and the lobby seamlessly simply by using your mobile browser’s back button.

Mobile game information

Total number of mobile games: 650
Total number of mobile slots: 400
Total number of mobile table games: 50
Total number of mobile jackpot games: 15

Mobile game providers

NetEnt Microgaming WMS (Williams Interactive) Yggdrasil Play'n GO Thunderkick NYX IGT Genesis Amaya Gaming 1x2 Gaming Bally Barcrest Rabcat NextGen Quickfire Games Evolution Gaming 2 By 2 Gaming Big Time Gaming Chance Interactive Merkur Slots GVG (Green Valley Games) Xpro Aristocrat GameArt Edict BluePrint Gaming Leap Gaming Realistic Games Bally Wulff Old Skool Studios Just For the Win Gamomat Foxium Extreme Live Gaming Sigma Gaming Reel Time Gaming Lightning Box Ganapati

Live casino games

There are currently no live dealer games available.

Live game information

Total number of live casino games: 0

Live game suppliers

Safe gambling – is LuckyLouis casino safe?

We have created the below tools to help you stay safe and in control when gambling online:

Support

You can easily get in touch with a member of our highly-experienced customer support team via email or phone.

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Casino tester's comment: Lewis Humphries

Casino tested

LuckyLouis offers a diverse range of customer support channels; namely live chat, telephone number and email address.

The live chat feature is accessible 24 hours a day, and you’ll find it by clicking through the ‘Support’ icon located in the main drop-down menu. This will immediately open a chat window in the bottom right-hand corner of the page, where you can confirm your name and enter an initial question before hitting submit.

In my case, I raised an issue about the customer support opening hours and was connected to a friendly agent in just two minutes.

The query itself took around five minutes to resolve overall, as I had to confirm my username, postcode and date of birth before the agent could provide an answer (despite the fact that I was already logged in to my account).

I was informed that the site’s customer support telephone line (+44 203 150 2541) was also available 24/7, although the agent recommended requesting a callback as the lines are often busy.

I certainly found this to be the case, as during my initial call I was kept waiting on the line for more than 10 minutes before hanging up.

Even though you can request a callback by hitting 1 on your keypad when promoted during your call, I’d recommend avoiding the telephone number altogether. Aside from the wait time and lack of real-time resolution, the number is also not toll-free and will be charged at the standard local rate.

You can also contact the team by email at support@luckylouis.com. I raised a query pertaining to the availability of Neteller as a deposit option through this channel, and received a decisive (albeit brief) reply a little under 48 hours later.

This isn’t the quickest response time, while the site also failed to send an automated response to confirm receipt of the initial query.

I was also disappointed to see that the site doesn’t have a clearly defined FAQ page, so it can be hard to find quick and detailed answers to generic queries in real-time.

However, you can at least find snippets of information in the ‘Personal Area’ located in the same drop-down menu where the support icon is listed. Here, you’ll find some basic data pertaining to deposit limits and responsible gambling, along with technical game help across different verticals.

Site languages

English, Finnish, Swedish, German, Danish, Norwegian

Email support languages

English, Finnish, Swedish, German, French, Spanish, Italian, Russian, Czech, Danish, Greek, Hungarian, Polish, Norwegian, Portuguese, Romanian, Serbian, Slovak, Turkish, Japanese

Live support languages

-

Phone support languages

English, Finnish, Swedish, German, French, Spanish, Italian, Russian, Danish, Greek, Hungarian, Polish, Norwegian, Portuguese, Romanian, Serbian, Slovak, Turkish, Japanese

KYC & Documents

We might request verification documents, in order to prove your age and identity. These include:

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Casino tester's comment: Lewis Humphries

Casino tested

When registering for an account at LuckyLouis, you’ll have to enter your personal information across three different screens.

Here, you’ll input data including your name, date of birth and full address, while at this stage you’ll be prompted to create a unique username and password while setting a deposit limit if required.

Unusually, it took around 10 minutes for my initial £10 deposit after I’d successfully input this information, and after it had been processed a payment authentication notice appeared on this screen.

This had been issued in conjunction with my bank, so if you use a Visa debit card to process your first deposit you may receive a one-time passcode to your registered mobile number.

You’ll then have to enter this on-screen, at which point the deposit should be completed and the bonus added (so long as your identity has been verified successfully in the background).

If your identity hasn’t been verified, this may be because you’re not registered on the electoral roll at your listed address or failed to enter this information accurately. In this case, you won’t be able to credit your account at all, at least without providing specific documentation as proof of your ID.

This will include pictures of your photo ID (such as a passport or driver’s license), proof of address (dated within the last three months) and a snapshot of your chosen payment method with all four corners featured clearly in the image.

You can upload these documents directly to your account, simply by clicking through the aforementioned Personal Area in the main drop-down menu. If you scroll down from here, you’ll find the ‘Upload Documents’ tab located underneath account settings, at which point you can browse for files and upload these directly.

Once submitted, the site can take up to 72 hours to fully verify your ID, although in most cases this process will be completed much quicker!

Banking

LuckyLouis Casinos accepts a wide range of payment options which include:

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Casino tester's comment: Lewis Humphries

Casino tested

There are nine payment options available at LuckyLouis, including my two preferred options in the form of Visa Debit and PayPal.

Additionally, you can credit your account using MasterCard Debit, Trustly and the prepaid Paysafecard, alongside Sofort, MuchBetter, Instant Payments by Citadel and a Fast Bank Transfer option.

Each of these methods should process almost instant transactions when crediting your account (notwithstanding the payment authentication step referenced above), and in my case, an initial £10 deposit was completed in a period of about 10 minutes.

When it came to making my first withdrawal of £20, the current anti-money laundering laws required me to request this through a payment method that had been previously used to process a deposit.

In my case, the withdrawal took approximately 48 hours to be completed from the moment of the initial request, including an estimated 24-36 hours of internal processing time.

You’ll notice that the site allows for up to seven days for transactions to be completed, but this appears to be very conservative and you may be pleasantly surprised with the actual processing times (especially for debit cards and PayPal).

Just note that the minimal withdrawal here is £20, rather than the marketplace standard of £10. I found this to be a little prohibitive, while casual players with small bankrolls may also prefer greater access to their winnings.

Depositing methods

Mastercard Visa Wire transfer Online bank transfer Skrill NETELLER Trustly Paysafecard Zimpler PayPal Maestro

Withdrawal methods

Mastercard Visa Wire transfer Skrill NETELLER Trustly PayPal Maestro

Withdrawal times

Mastercard 2-5 working days, Visa 2-5 working days, Wire transfer 3-6 working days, Skrill 0-1 working days, NETELLER 0-1 working days, Trustly 0-1 working days, PayPal 0-1 working days, Maestro 2-5 working days


Casino tester's profile

Avatar

Lewis Humphries

Lewis Humphries

I've been playing at and reviewing casinos for years, while I have extensive knowledge of the iGaming market in the UK. I particularly enjoy slots, table games and live casino gameplay, and have played at most of the UK's licensed casinos.

Latest reviews:
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First deposit bonus: 50 FS

Wagering: 60x (B)

Bonus code: -

User reviews

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Review by ryan82
TO all the other casinos / online gambling sites out there you all need to pop on to this site and learn from a "A*" run casino. Personally im yet to find a bad thing about this site. all ov the staff need to be proud of themselves as they do the site a massive service. and to all of the staff that have had to handle my nagging id like say THANKS FOR YOUR HELP, yours sincerely ogre82
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