LuckyLouis Casino Review

You'll find well over 2,900 titles in the LuckyLouis games' library, which are easily accessible through the casino's homepage and various verticals.

You can scroll down the homepage to browse popular, recently played, and new games, for example, while there's also a horizontal menu running just above the fold which is home to verticals such as slots, roulette, blackjack and daily jackpots.

You can find the site's live casino through a drop-down menu on the right-hand side of the page, while a handy search bar is located in the left-hand corner of the screen.

Popular slots such as Book of Dead, Starburst, and Rainbow Riches typically take between 10 and 15 seconds to load on average, while my preferred table games like Blitz Blackjack and Speed Roulette open in around 20 seconds.

I was also impressed with the site's range of progressive and daily jackpot games, which regularly trigger six-, seven-, and even eight-figure prizes for players.

In the case of daily jackpots, you can regularly pursue cash prizes well in excess of £35,000 through titles such as Dynamite Riches and Gonzo's Quest Megaways, with this adding a nice touch that's sure to appeal to high rollers.

Players who prefer even bigger jackpot games will be thrilled with the games on offer here, including Divine Fortune, Arabian Nights, Cosmic Fortune, and Mega Fortune.

Desktop Game Information

• Games: 2900
• Slots: 2500
• Table games: 250
• Jackpot games: 250

^{These numbers are an approximation at the time of writing this review.}

One of the biggest flaws that LuckyLouis had when they started was the lack of a live casino. They have since corrected this when they improved their game catalog overall.

Now LuckyLouis has a nice selection of popular live tables for their customers. From having nothing to a couple of hundred tables is a big leap and a big improvement.

The games come from Evolution, Authentic, Playtech, and Pragmatic Play, which is a wonderful sign. This means that the quality is through the roof. These providers are especially good at innovative game shows, which is a category I always like to visit.

One big plus while playing on LuckyLouis live casino was the speed at which the games loaded up. When I picked a game, I didn't have to waste time waiting for the game to start but was able to hop in quickly from one table to the next.

Live Game Information

• Total number of live casino games: 250

^{These numbers are an approximation at the time of writing this review.}

The LuckyLouis casino site is fully mobile-optimised for excellent performance on Android and iOS phones and tablets.

You can expect crisp graphics and Louis himself to crop up on the screen, inviting you to play one of the many slot games on offer.

While there are no LuckyLouis native apps available on either iOS or Android, the operator's casino site has been optimised for use on mobile browsers such as Safari and Chrome.

I was able to load the site quickly and easily through my iPhone's Safari browser, for example, while I also found its layout slightly easier to navigate a little more game-centric. You'll certainly see more titles load above the fold when playing on the move, while the use of a scrolling vertical menu helps to make the most of each individual display size.

As far as I can tell, the full desktop games library is now available to mobile players, while titles like Book of Dead and Gonzo's Quest Megaways load far quicker and in under five seconds on average.

I also love that the site and individual games can be navigated in either landscape or portrait mode, while you can move between titles and the lobby seamlessly simply by using your mobile browser's back button.

LuckyLouis Casinos accepts a wide range of payment options, which include:

Each of these methods should process almost instant transactions when crediting your account (notwithstanding the payment authentication step referenced above), and in my case, an initial £10 deposit was completed in a period of about 10 minutes.

You'll notice that the site allows for up to seven days for transactions to be completed, but this appears to be very conservative and you may be pleasantly surprised with the actual processing times (especially for debit cards and PayPal).

Just note that the minimal withdrawal here is £20, rather than the marketplace standard of £10. I found this to be a little annoying, while casual players with small bankrolls may also prefer greater access to their winnings.

LuckyLouis withdrawals may take from 1 to 5 days. When it comes to withdrawing your winnings at LuckyLouis, it's essential to know the specific processing times for different payment methods to stay on the map. Here's a quick breakdown:

• Mastercard: 2-5 working days
• Visa: 2-5 working days
• Wire transfer: 3-4 working days
• Skrill: 0-1 working days
• NETELLER: 0-1 working days
• PayPal: 0-1 working days

When it came to making my first withdrawal of £20, the current anti-money laundering laws required me to request this through a payment method that had been previously used to process a deposit.

In my case, the withdrawal took approximately 48 hours to be completed from the moment of the initial request, including an estimated 24-36 hours of internal processing time.

You can easily get in touch with a member of the highly experienced customer support team via email or phone.

• Email: support@luckylouis.com
• Phone: +44 203 150 2541

LuckyLouis offers a diverse range of customer support channels, namely live chat, telephone number, and email address.

The live chat feature is accessible 24 hours a day, and you'll find it by clicking through the ‘Support' icon located in the main drop-down menu. This will immediately open a chat window in the bottom right-hand corner of the page, where you can confirm your name and enter an initial question before hitting submit.

In my case, I raised an issue about the customer support opening hours and was connected to a friendly agent in just two minutes.

The query itself took around five minutes to resolve overall, as I had to confirm my username, postcode and date of birth before the agent could provide an answer (despite the fact that I was already logged in to my account).

I was informed that the site's customer support telephone line (+44 203 150 2541) was also available 24/7, although the agent recommended requesting a callback as the lines are often busy.

Even though you can request a callback by hitting 1 on your keypad when promoted during your call, I'd recommend avoiding the telephone number altogether. Aside from the wait time and lack of real-time resolution, the number is also not toll-free and will be charged at the standard local rate.

You can also contact the team by email at support@luckylouis.com. I raised a query pertaining to the availability of Neteller as a deposit option through this channel and received a decisive (albeit brief) reply a little under 48 hours later.

This isn't the quickest response time, and the site also failed to send an automated response to confirm receipt of the initial query.

However, you can at least find snippets of information in the ‘Personal Area' located in the same drop-down menu where the support icon is listed. Here, you'll find some basic data pertaining to deposit limits and responsible gambling, along with technical game help across different verticals.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅
  

LuckyLouis might request verification documents, in order to prove your age and identity. These include:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

When registering for an account at LuckyLouis, you'll have to enter your personal information across three different screens.

Here, you'll input data including your name, date of birth and full address, while at this stage you'll be prompted to create a unique username and password while setting a deposit limit if required.

If your identity hasn't been verified, this may be because you're not registered on the electoral roll at your listed address or failed to enter this information accurately. In this case, you won't be able to credit your account at all, at least without providing specific documentation as proof of your ID.

This will include pictures of your photo ID (such as a passport or driver's license), proof of address (dated within the last three months) and a snapshot of your chosen payment method with all four corners featured clearly in the image.

You can upload these documents directly to your account, simply by clicking through the aforementioned Personal Area in the main drop-down menu. If you scroll down from here, you'll find the ‘Upload Documents' tab located underneath account settings, at which point you can browse for files and upload these directly.

Once submitted, the site can take up to 72 hours to fully verify your ID, although in most cases this process will be completed much quicker!

LuckyLouis is a safe casino; they are licensed and regulated by the United Kingdom Gambling Commission. They are a very prolific regulator, which is great for player safety. The casino needs to follow strict guidelines to be allowed to provide gambling services in the UK.

They also take the responsible gambling aspect seriously. LuckyLouis has created the tools below to help you stay safe and in control when gambling online:

• Deposit Limits
• Reality Checks
• Time Out
• Self-Exclusion

LuckyLouis is good fun, but sometimes change can be even more fun, check out these LuckyLouis sister sites from SkillOnNet:

• Queen Vegas: Consider Queen Vegas as a royal alternative for LuckyLouis. With close to 5,000 games from top suppliers, it caters to many tastes. If you enjoy LuckyLouis, you'll like it here too.
• PlayOJO: PlayOJO is another great destination. With a solid reputation built over the years, it continues to impress. While it may have some limitations on deposit methods, PlayOJO is a top choice for UK punters.
• AhtiGames: Another sister site for LuckyLouis is AhtiGames. They offer quality gaming and reliability. With an extensive game selection and user-friendly interface, it's no surprise that Ahti Games is one of our top-rated casinos.
• Lucky Vegas: Lucky Vegas has a collection of slots alongside a diverse range of table games, jackpots, and live dealer options. While the welcome bonus may not be a jaw-opener, Lucky Vegas offers a reliable and enjoyable gaming experience for all players.

LuckyLouis is owned by SkillOnNet. You can find more SkillOnNet casinos in the UK on its reflective page.

Yes, you they very much are so. You can play on LuckyLouis with most modern mobile and tablet devices.

Yes, LuckyLouis is a safe casino with a license from the United Kingdom Gambling Commission.

No, currently, LuckyLouis does not have any no deposit bonuses for UK players.