LuckyLouis casino review (UK)

Get off to a flying start thanks to Lucky Louis's exciting welcome bonus. Sign up for an account and make a minimum deposit of £10 to claim the following:

• 100% up to 50 Super Spins on your first deposit

Signing up only takes a couple of minutes. Follow the below steps:

1. Sign up for a Lucky Louis Casino account
2. Verify your account by email
3. Make a minimum deposit of £10
4. Your super spins will be credited to your account

The LuckyLouis platform offers a simplistic welcome offer to new players, in the form of a maximum 50 bonus spins on the popular Book of Dead slot. However, the amount of bonus spins that you earn is dictated by the precise amount that you deposit. It is an interesting choice from the casino, and it makes the player really think about how much they want to deposit.

Each spin has a fixed coin value of £0.05 across 10 active paylines (and worth £0.50 overall), which is relatively generous for this type of welcome offer. Usually casino bonus spins are worth only £0.10.

While this is fairly standard for a high-variance slot, the winnings were subject to a high wagering requirements of 60x the value of the bonus.

Although this doesn't include the value of any cash deposit made. This highlights the welcome offer's underlying lack of value, particularly if you opt for a lower deposit amount and earn a smaller number of spins.

On a final note, you should know that the bonus spins must be played through before you use your deposited funds. So, I'd recommend that you use these spins immediately once they've been added to your account.

Significant terms and conditions

• New UK players only, 18+.
• A minimum deposit of £10 applies.
• Bonus spin winnings are subject to a 60x wagering requirement.
• Max bet is 10% of bonus spins winnings or £5, whichever is lower.

Please gamble responsibly.

Extra and no deposit spins available at LuckyLouis

Your can claim up to 50 Super Spins on your first deposit, to play on online slot Book of Dead. Each spin is worth £0.50.

Any winnings generated from the Super Spins are subject to a 60x wagering requirement.

luckylouis VIP / Special promotions

There is a lucrative VIP programme based on a point system at Lucky Louis Casino. Points can be earned every time you play with real money and can be redeemed for instant cash.

Any accumulated VIP loyalty points will be removed if not wagered with real money for more than 30 days.

Climb up between the VIP levels to unlock bigger rewards.

You'll find well over 4,000 titles in the LuckyLouis games' library, which are easily accessible through the casino's homepage and various verticals.

You can scroll down the homepage to browse popular, recently played and new games, for example, while there's also a horizontal menu running just above the fold which is home to verticals such as slots, roulette, blackjack and daily jackpots.

You can find games powered by the likes of Net Entertainment, Evolution Gaming, NextGen, Amaya and WMS amongst many others.

You can find the site's live casino through a drop-down menu on the right-hand side of the page, while a handy search bar is located in the left-hand corner of the screen.

Popular slots such as Book of Dead, Starburst and Rainbow Riches typically take between 10 and 15 seconds to load on average, while my preferred table games like Blitz Blackjack and Speed Roulette open in around 20 seconds.

I was also impressed with the site's range of progressive and daily jackpot games, which regularly trigger six, seven and even eight-figure prizes to players.

In the case of daily jackpots, you can regularly pursue cash prizes well in excess of £35,000 through titles such as Dynamite Riches and Gonzo's Quest Megaways, with this adding a nice touch that's sure to appeal to high rollers.

Players who prefer even bigger jackpot games will be thrilled with the games on offer here, including Divine Fortune, Arabian Nights, Cosmic Fortune and Mega Fortune.

Desktop game information

• Games 4400
• Slots 4000
• Table games 250
• Jackpot games 350

One of the biggest flaws that LuckyLouis had when they started was the lack of a live casino. They have since corrected this when they improved their game catalogue overall.

Now LuckyLouis has a nice selection of popular live tables for their customers. From having nothing to couple of hundred tables is a big leap and a big improvement.

The games come from Evolution, Authentic, Playtech and Pragmatic Play, which is a wonderful sign. This means that the quality is through the roof. These providers are especially good at innovative game shows, which is a category I always like to visit.

One big plus while playing on LuckyLouis live casino was the speed that the games loaded up. When I picked a game, I didn't have to waste time waiting for the game to start, but was able to hop in quickly from one table to the next.

Live game information

• Total number of live casino games 250

The Lucky Louis casino site is fully mobile optimised for excellent performance on Android and iOS phones and tablets.

You can expect crisp graphics and Louis himself to crop up on the screen inviting you to play one of the many slot games on offer.

While there are no LuckyLouis native apps available on either iOS or Android, the operator's casino site has been optimised for use on mobile browsers such as Safari and Chrome.

I was able to load the site quickly and easily through my iPhone's Safari browser, for example, while I also found its layout slightly easier to navigate a little more game-centric. You'll certainly see more titles load above the fold when playing on the move, while the use of a scrolling vertical menu helps to make the most of each individual display size.

As far as I can tell, the full desktop games' library is now available to mobile players, while titles like Book of Dead and Gonzo's Quest Megaways load far quicker and in under five seconds on average.

I also love that the site and individual games can be navigated in either landscape or portrait mode, while you can move between titles and the lobby seamlessly simply by using your mobile browser's back button.

LuckyLouis Casinos accepts a wide range of payment options which include:

• Debit Cards
• EWallets
• Prepaid Vouchers

There are nine payment options available at LuckyLouis, including my two preferred options in the form of Visa Debit and PayPal.

Additionally, you can credit your account using MasterCard Debit, Trustly and the prepaid Paysafecard, alongside Sofort, MuchBetter, Instant Payments by Citadel and a Fast Bank Transfer option.

Each of these methods should process almost instant transactions when crediting your account (notwithstanding the payment authentication step referenced above), and in my case, an initial £10 deposit was completed in a period of about 10 minutes.

When it came to making my first withdrawal of £20, the current anti-money laundering laws required me to request this through a payment method that had been previously used to process a deposit.

In my case, the withdrawal took approximately 48 hours to be completed from the moment of the initial request, including an estimated 24-36 hours of internal processing time.

You'll notice that the site allows for up to seven days for transactions to be completed, but this appears to be very conservative and you may be pleasantly surprised with the actual processing times (especially for debit cards and PayPal).

Just note that the minimal withdrawal here is £20, rather than the marketplace standard of £10. I found this to be a little annoying, while casual players with small bankrolls may also prefer greater access to their winnings.

luckylouis Deposit methods

luckylouis Withdrawal methods

Withdrawal times at luckylouis casino

• Mastercard 2-5 working days
• Visa 2-5 working days
• Wire transfer 3-6 working days
• Skrill 0-1 working days
• NETELLER 0-1 working days
• Trustly 0-1 working days
• PayPal 0-1 working days
• Maestro 2-5 working days

You can easily get in touch with a member of the highly-experienced customer support team via email or phone.

• Email: support@luckylouis.com
• Phone: +44 203 150 2541

LuckyLouis offers a diverse range of customer support channels; namely live chat, telephone number and email address.

The live chat feature is accessible 24 hours a day, and you'll find it by clicking through the ‘Support' icon located in the main drop-down menu. This will immediately open a chat window in the bottom right-hand corner of the page, where you can confirm your name and enter an initial question before hitting submit.

In my case, I raised an issue about the customer support opening hours and was connected to a friendly agent in just two minutes.

The query itself took around five minutes to resolve overall, as I had to confirm my username, postcode and date of birth before the agent could provide an answer (despite the fact that I was already logged in to my account).

I was informed that the site's customer support telephone line (+44 203 150 2541) was also available 24/7, although the agent recommended requesting a callback as the lines are often busy.

I certainly found this to be the case, as during my initial call I was kept waiting on the line for more than 10 minutes before hanging up.

Even though you can request a callback by hitting 1 on your keypad when promoted during your call, I'd recommend avoiding the telephone number altogether. Aside from the wait time and lack of real-time resolution, the number is also not toll-free and will be charged at the standard local rate.

You can also contact the team by email at support@luckylouis.com. I raised a query pertaining to the availability of Neteller as a deposit option through this channel, and received a decisive (albeit brief) reply a little under 48 hours later.

This isn't the quickest response time, while the site also failed to send an automated response to confirm receipt of the initial query.

I was also disappointed to see that the site doesn't have a clearly defined FAQ page, so it can be hard to find quick and detailed answers to generic queries in real-time.

However, you can at least find snippets of information in the ‘Personal Area' located in the same drop-down menu where the support icon is listed. Here, you'll find some basic data pertaining to deposit limits and responsible gambling, along with technical game help across different verticals.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅
  

LuckyLouis might request verification documents, in order to prove your age and identity. These include:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

When registering for an account at LuckyLouis, you'll have to enter your personal information across three different screens.

Here, you'll input data including your name, date of birth and full address, while at this stage you'll be prompted to create a unique username and password while setting a deposit limit if required.

If your identity hasn't been verified, this may be because you're not registered on the electoral roll at your listed address or failed to enter this information accurately. In this case, you won't be able to credit your account at all, at least without providing specific documentation as proof of your ID.

This will include pictures of your photo ID (such as a passport or driver's license), proof of address (dated within the last three months) and a snapshot of your chosen payment method with all four corners featured clearly in the image.

You can upload these documents directly to your account, simply by clicking through the aforementioned Personal Area in the main drop-down menu. If you scroll down from here, you'll find the ‘Upload Documents' tab located underneath account settings, at which point you can browse for files and upload these directly.

Once submitted, the site can take up to 72 hours to fully verify your ID, although in most cases this process will be completed much quicker!

LuckyLouis is licensed and regulated by the United Kingdom Gambling Commission. They are very prolific regulator, which is great for player safety. The casino needs to follow strict guidelines to be allowed to provide gambling services in the UK.

They also take the responsible gambling aspect seriously. LuckyLouis has created the below tools to help you stay safe and in control when gambling online:

• Deposit Limits
• Reality Checks
• Time Out
• Self-Exclusion