LuckyLouis Casino Review

By Ville Saari Updated:

Check out the LuckyLouis Casino review at Bojoko. We go over bonuses, game selection, payment options, and customer support.

1st deposit bonus 100%/50 bonus spins
Bonus code: -
Minimum deposit for bonus £10
Extra 1st deposit bonus info
Wagering requirements (bonus money) 60x (B)
Wagering requirements (bonus spins) 60x
Maximum bet for wagering £5
Maximum cash out Unlimited
Basic information
Launch date 02/2018
Minimum deposit £10
Platform Skill On Net
Sports betting No
Live casino Yes
Bingo No
Visa
Mastercard
PayPal
Apple Pay
Skrill
NETELLER
Wire transfer
Play here » New UK players only, 18+. A minimum deposit of £10 applies. Free spin winnings are subject to a 60x wagering requirement. Max bet is 10% of free spins winnings or £5, whichever is lower. Please gamble responsibly. Full and Bonus apply. GambleAware.org.

What LuckyLouis Looks Like

Here's a quick sneak peek of what LuckyLouis looks like on mobile:

screenshot
screenshot
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Summary

LuckyLouis Casino offers a colourful and fun online gambling experience featuring their cheerful mascot, "Lucky Louis". They have a great selection of games and different banking methods to choose from, while the bonus is not from the best end.

Bojoko rating This review was made independently by Bojoko’s casino experts. Rating score is based on both quantitative and qualitative factors. The review method is uniform for all casinos affiliated with Bojoko, so you can easily compare this casino with other brands.

4.1

Bonuses

Banking

Games

Support

Usability

Player rating

3.7

Pros:

Well-designed casino platform
Thousands of games
Great search tools
Good customer support

Cons:

High bonus wagering
£20 minimum withdrawal

Deposit Methods

Mastercard Visa Wire transfer Skrill NETELLER PayPal Apple Pay

Withdrawal Methods

Mastercard Visa Wire transfer Skrill NETELLER PayPal

LuckyLouis Casino: Fast Facts

LuckyLouis Casino is a vibrant casino launched with the aim of providing players with a superb online gambling experience. Set in a celestial theme park, you'll be accompanied by the cheery mascot, "Lucky Louis".

Launched in 2018, this casino has been garnering players for all the right reasons: bonuses and promotions, numerous banking options, an impressive game portfolio, and much more.

The LuckyLouis site is part of the SkillOnNet Ltd group, which boasts a simple and character-driven design that's fun and actually quite engaging.

I also found both the desktop and the mobile platforms incredibly easy to navigate, with the layout very game-centric and the gameplay largely consistent.

Amongst the numerous benefits, LuckyLouis allows players to experience the most thrilling games available in the industry. You won't be disappointed with the design and interface either. It is an informative site that helps players navigate through the hundreds of games on offer.

The site's live chat feature is also accessible 24/7 and very responsive, while there's also a wide range of payment methods and surprising quick withdrawal times on offer.

Like all reputable UK casinos, this operator uses the latest SSL encryption technology to ensure that your personal, as well as financial information, is kept safe and secure. It also holds a license from both the UK Gambling Commission and the Malta Gaming Authority.

play on LuckyLouis »

LuckyLouis Bonuses and Promotions

LuckyLouis starts you off with a rather unique bonus offer when you sign up and deposit for the first time.

The LuckyLouis platform offers a simplistic welcome offer to new players in the form of a maximum 50 bonus spins on the popular Book of Dead slot. However, the amount of bonus spins that you earn is dictated by the precise amount that you deposit. It is an interesting choice from the casino, and it makes the player really think about how much they want to deposit.

Each spin has a fixed coin value of £0.05 across 10 active pay lines (and worth £0.50 overall), which is relatively generous for this type of welcome offer. Usually, casino bonus spins are worth only £0.10.

While this is fairly standard for a high-variance slot, the winnings were subject to a high wagering requirement of 60x the value of the bonus.

However, this doesn't include the value of any cash deposit made. This highlights the welcome offer's underlying lack of value, particularly if you opt for a lower deposit amount and earn a smaller number of spins.

On a final note, you should know that the bonus spins must be played through before you use your deposited funds. So, I'd recommend that you use these spins immediately once they've been added to your account.

Significant terms: New UK players only, 18+. A minimum deposit of £10 applies. Free spin winnings are subject to a 60x wagering requirement. Max bet is 10% of free spins winnings or £5, whichever is lower. Please gamble responsibly. Full and Bonus apply. BeGambleAware.org.

LuckyLouis Bonus Codes

At the moment, you don't need any bonus codes to claim this offer at LuckyLouis. If this changes, we will update the review accordingly.

How To Claim The Bonus

Signing up only takes a couple of minutes. Follow the below steps:

LuckyLouis Casino No Deposit Bonus

At the moment, there isn't a no deposit offer available, but you can claim up to 50 Super Spins on your first deposit to play on the online slot Book of Dead. Each spin is worth £0.50.

If you're after bonuses that do not require a deposit, you can read more on the best no deposit bonus casinos here.

Luckylouis VIP / Special Promotions

LuckyLouis Casino has a lucrative VIP program based on a point system. Points can be earned every time you play with real money and can be redeemed for instant cash.

Any accumulated VIP loyalty points will be removed if not wagered with real money for more than 30 days.

Climb up between the VIP levels to unlock bigger rewards.

Looking for more info on special promotions like this? Check out our page on the best casino loyalty programs here.

Compare LuckyLouis Casino Bonus

LuckyLouis offers a welcome bonus with high wagering requirements, and the bonus itself isn't particularly impressive, which might not appeal to everyone.

Wondering about the quality of the welcome bonus? Click the magnifying glass icon to choose a casino and compare their bonuses.

Bojoko rating 4.1
1st deposit bonus 100%/50 bonus spins
No deposit bonus -
Min. deposit £10
Wag. req. (bonus) 60x (B)
Wag. req. (spins) 60x
Max cash out Unlimited
Bojoko rating 3.2
1st deposit bonus 100%/£100
No deposit bonus -
Min. deposit £10
Wag. req. (bonus) 200x (B)
Wag. req. (spins) -
Max cash out Unlimited

LuckyLouis Casino Game Suppliers

At LuckyLouis, you'll have over 40 game suppliers to choose from. You'll discover games from top providers like NetEnt, Evolution Gaming, NextGen, Amaya, and WMS, among others. You'll easily find all sorts of games you like, so it's quick and simple to start playing.

NetEnt Microgaming WMS (Williams Interactive) Yggdrasil Play'n GO Thunderkick NYX
NetEnt Microgaming WMS (Williams Interactive) Yggdrasil Play'n GO Thunderkick NYX
Evolution Gaming Playtech Pragmatic Play Authentic Gaming

You'll find well over 2,900 titles in the LuckyLouis games' library, which are easily accessible through the casino's homepage and various verticals.

You can scroll down the homepage to browse popular, recently played, and new games, for example, while there's also a horizontal menu running just above the fold which is home to verticals such as slots, roulette, blackjack and daily jackpots.

You can find the site's live casino through a drop-down menu on the right-hand side of the page, while a handy search bar is located in the left-hand corner of the screen.

Popular slots such as Book of Dead, Starburst, and Rainbow Riches typically take between 10 and 15 seconds to load on average, while my preferred table games like Blitz Blackjack and Speed Roulette open in around 20 seconds.

I was also impressed with the site's range of progressive and daily jackpot games, which regularly trigger six-, seven-, and even eight-figure prizes for players.

In the case of daily jackpots, you can regularly pursue cash prizes well in excess of £35,000 through titles such as Dynamite Riches and Gonzo's Quest Megaways, with this adding a nice touch that's sure to appeal to high rollers.

Players who prefer even bigger jackpot games will be thrilled with the games on offer here, including Divine Fortune, Arabian Nights, Cosmic Fortune, and Mega Fortune.

Desktop Game Information

  • Games: 2900
  • Slots: 2500
  • Table games: 250
  • Jackpot games: 250

These numbers are an approximation at the time of writing this review.

One of the biggest flaws that LuckyLouis had when they started was the lack of a live casino. They have since corrected this when they improved their game catalog overall.

Now LuckyLouis has a nice selection of popular live tables for their customers. From having nothing to a couple of hundred tables is a big leap and a big improvement.

The games come from Evolution, Authentic, Playtech, and Pragmatic Play, which is a wonderful sign. This means that the quality is through the roof. These providers are especially good at innovative game shows, which is a category I always like to visit.

One big plus while playing on LuckyLouis live casino was the speed at which the games loaded up. When I picked a game, I didn't have to waste time waiting for the game to start but was able to hop in quickly from one table to the next.

Live Game Information

  • Total number of live casino games: 250

These numbers are an approximation at the time of writing this review.

The LuckyLouis casino site is fully mobile-optimised for excellent performance on Android and iOS phones and tablets.

You can expect crisp graphics and Louis himself to crop up on the screen, inviting you to play one of the many slot games on offer.

While there are no LuckyLouis native apps available on either iOS or Android, the operator's casino site has been optimised for use on mobile browsers such as Safari and Chrome.

I was able to load the site quickly and easily through my iPhone's Safari browser, for example, while I also found its layout slightly easier to navigate a little more game-centric. You'll certainly see more titles load above the fold when playing on the move, while the use of a scrolling vertical menu helps to make the most of each individual display size.

As far as I can tell, the full desktop games library is now available to mobile players, while titles like Book of Dead and Gonzo's Quest Megaways load far quicker and in under five seconds on average.

I also love that the site and individual games can be navigated in either landscape or portrait mode, while you can move between titles and the lobby seamlessly simply by using your mobile browser's back button.

LuckyLouis Casinos accepts a wide range of payment options, which include:

Payment method Min deposit Min withdrawal Possible fees
Mastercard £10 £20 -
Visa £10 £20 -
Wire transfer £10 £20 £10 if withdrawal is under £500
PayPal £10 £20 -
NETELLER £10 £20 -
Skrill £10 £20 -
ApplePay £10 -

Each of these methods should process almost instant transactions when crediting your account (notwithstanding the payment authentication step referenced above), and in my case, an initial £10 deposit was completed in a period of about 10 minutes.

You'll notice that the site allows for up to seven days for transactions to be completed, but this appears to be very conservative and you may be pleasantly surprised with the actual processing times (especially for debit cards and PayPal).

Just note that the minimal withdrawal here is £20, rather than the marketplace standard of £10. I found this to be a little annoying, while casual players with small bankrolls may also prefer greater access to their winnings.

LuckyLouis withdrawals may take from 1 to 5 days. When it comes to withdrawing your winnings at LuckyLouis, it's essential to know the specific processing times for different payment methods to stay on the map. Here's a quick breakdown:

  • Mastercard: 2-5 working days
  • Visa: 2-5 working days
  • Wire transfer: 3-4 working days
  • Skrill: 0-1 working days
  • NETELLER: 0-1 working days
  • PayPal: 0-1 working days

When it came to making my first withdrawal of £20, the current anti-money laundering laws required me to request this through a payment method that had been previously used to process a deposit.

In my case, the withdrawal took approximately 48 hours to be completed from the moment of the initial request, including an estimated 24-36 hours of internal processing time.

You can easily get in touch with a member of the highly experienced customer support team via email or phone.

  • Email: support@luckylouis.com
  • Phone: +44 203 150 2541

LuckyLouis offers a diverse range of customer support channels, namely live chat, telephone number, and email address.

The live chat feature is accessible 24 hours a day, and you'll find it by clicking through the ‘Support' icon located in the main drop-down menu. This will immediately open a chat window in the bottom right-hand corner of the page, where you can confirm your name and enter an initial question before hitting submit.

In my case, I raised an issue about the customer support opening hours and was connected to a friendly agent in just two minutes.

The query itself took around five minutes to resolve overall, as I had to confirm my username, postcode and date of birth before the agent could provide an answer (despite the fact that I was already logged in to my account).

I was informed that the site's customer support telephone line (+44 203 150 2541) was also available 24/7, although the agent recommended requesting a callback as the lines are often busy.

Even though you can request a callback by hitting 1 on your keypad when promoted during your call, I'd recommend avoiding the telephone number altogether. Aside from the wait time and lack of real-time resolution, the number is also not toll-free and will be charged at the standard local rate.

You can also contact the team by email at support@luckylouis.com. I raised a query pertaining to the availability of Neteller as a deposit option through this channel and received a decisive (albeit brief) reply a little under 48 hours later.

This isn't the quickest response time, and the site also failed to send an automated response to confirm receipt of the initial query.

However, you can at least find snippets of information in the ‘Personal Area' located in the same drop-down menu where the support icon is listed. Here, you'll find some basic data pertaining to deposit limits and responsible gambling, along with technical game help across different verticals.

  • Email support: ✅
  • Live support:
  • Phone support:

LuckyLouis might request verification documents, in order to prove your age and identity. These include:

  • Proof of ID (passport, driving license, ID card)
  • Proof of address (utility bill, bank statement, official government letter)
  • Proof of Payment Method

When registering for an account at LuckyLouis, you'll have to enter your personal information across three different screens.

Here, you'll input data including your name, date of birth and full address, while at this stage you'll be prompted to create a unique username and password while setting a deposit limit if required.

If your identity hasn't been verified, this may be because you're not registered on the electoral roll at your listed address or failed to enter this information accurately. In this case, you won't be able to credit your account at all, at least without providing specific documentation as proof of your ID.

This will include pictures of your photo ID (such as a passport or driver's license), proof of address (dated within the last three months) and a snapshot of your chosen payment method with all four corners featured clearly in the image.

You can upload these documents directly to your account, simply by clicking through the aforementioned Personal Area in the main drop-down menu. If you scroll down from here, you'll find the ‘Upload Documents' tab located underneath account settings, at which point you can browse for files and upload these directly.

Once submitted, the site can take up to 72 hours to fully verify your ID, although in most cases this process will be completed much quicker!

LuckyLouis is a safe casino; they are licensed and regulated by the United Kingdom Gambling Commission. They are a very prolific regulator, which is great for player safety. The casino needs to follow strict guidelines to be allowed to provide gambling services in the UK.

They also take the responsible gambling aspect seriously. LuckyLouis has created the tools below to help you stay safe and in control when gambling online:

  • Deposit Limits
  • Reality Checks
  • Time Out
  • Self-Exclusion

LuckyLouis is good fun, but sometimes change can be even more fun, check out these LuckyLouis sister sites from SkillOnNet:

  • Queen Vegas: Consider Queen Vegas as a royal alternative for LuckyLouis. With close to 5,000 games from top suppliers, it caters to many tastes. If you enjoy LuckyLouis, you'll like it here too.
  • PlayOJO: PlayOJO is another great destination. With a solid reputation built over the years, it continues to impress. While it may have some limitations on deposit methods, PlayOJO is a top choice for UK punters.
  • AhtiGames: Another sister site for LuckyLouis is AhtiGames. They offer quality gaming and reliability. With an extensive game selection and user-friendly interface, it's no surprise that Ahti Games is one of our top-rated casinos.
  • Lucky Vegas: Lucky Vegas has a collection of slots alongside a diverse range of table games, jackpots, and live dealer options. While the welcome bonus may not be a jaw-opener, Lucky Vegas offers a reliable and enjoyable gaming experience for all players.

FAQ

LuckyLouis is owned by SkillOnNet. You can find more SkillOnNet casinos in the UK on its reflective page.

Yes, you they very much are so. You can play on LuckyLouis with most modern mobile and tablet devices.

Yes, LuckyLouis is a safe casino with a license from the United Kingdom Gambling Commission.

No, currently, LuckyLouis does not have any no deposit bonuses for UK players.

About the Author

cover
Ville Saari

Reviewed by:

Ville Saari
Ville is an industry veteran, who has written thousands of gambling-related reviews and articles since 2009. He is an IT engineer with a passion for game and strategy optimisation, and to teach the world to play better.

Methodology

This review was made independently by Bojoko’s casino expert. Rating score is based on both quantitative and qualitative factors: bonuses, game selection, payment methods, customer service and usability.

The review method is uniform for all casinos affiliated with Bojoko, so you can easily compare this casino with other brands.

See the full review methodology here.

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Help Others by Rating LuckyLouis

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0/500
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Review by Kim P
Good site with a nice selection of games. The customer support was okay.. Overall, it’s a good place to play.
Bonuses:
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Review by ryan82
TO all the other casinos / online gambling sites out there you all need to pop on to this site and learn from a "A*" run casino. Personally im yet to find a bad thing about this site. all ov the staff need to be proud of themselves as they do the site a massive service. and to all of the staff that have had to handle my nagging id like say THANKS FOR YOUR HELP, yours sincerely ogre82

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