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Pokerstars casino review (UK)

This listing was updatedLast updated

100 free spins

1st deposit bonus

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  • Bonus code CASINO100
  • Wagering No
  • Forfeitable Yes
  • No deposit bonus 50 free spins
  • Special bonus No

United Kingdom

License

  • Minimum deposit-
  • Currency£
  • LanguageEnglish, Finnish
  • Requires registrationYes
  • Live casinoYes
  • VIP programYes
  • Live chatYes
  • Sports bettingYes
-

User rating

3.9

Expert rating

  • Appearance & usability
  • Bonuses
  • Games
  • Mobile
  • Customer support
  • Banking
Mastercard Visa Wire transfer Skrill +8
Mastercard Visa Wire transfer Skrill +4
NetEnt Yggdrasil Play'n GO Thunderkick +12
NetEnt Yggdrasil Play'n GO Thunderkick +12
Evolution Gaming Playtech

Pokerstars is a household name in the world of online poker. We are the largest poker service in the world, but that is not all we are. Pokerstars Casino provides you with an amazing gaming experience with slots and casino games.

Pokerstars started all the way back in 2001. We have provided our customers with premium gambling services since then and continued to expand and improve ourselves.

For years, Pokerstars was just known as the world greatest online poker service. In 2015, we decided that this just wasn't enough. We wanted to give our players even more, so we launched a proper online casino. Now our customers would have access to both casino games, like slots and table games, as well as a sportsbook.

Come and see what we have in store for you. Try some of our world-famous slots, exciting live tables or play a round of poker. Don't forget to pick up a great bonus offer when you start.

Avatar

Expert's review Melanie Hart

Casino tested

PokerStars is one of the oldest names in the online betting business. It is so old I completely forgot I already had an account with them, which I created years ago, and that it still had money in it. It is this account that was the result of most of my pain at PokerStars.

Had I been a new customer, I am sure I wouldn't have gone through all the pain. Migrating my account from the EU to the UK was no easy feat. And this is mainly due to the way their customer support is set up.

But I did manage, and I am glad I did because this reignited my passion for poker. I’m not a great poker player but I am a fairly decent one. Being back on that virtual table reminded me of the thrill of the game. Add to that the possibility of slots, live casino games and sports betting and you have an operator which provides the complete package.

As one of the longest standing betting sites out there, PokerStars offers a solid user experience. Even though there is so much to play and bet on, everything is neatly categorised. It was a breeze to get my way through what was on offer.

Pros

  • Seamless user experience between game modes
  • Vast depositing options with fast withdrawals
  • Ability to play poker as well as casino and sports betting

Cons

  • Slightly messy experience on desktop as games open up in a new window
  • Support is hit and miss
  • No live chat unless you’re logged in

Overall rating:

3.9

We at Pokerstars love a great bonus offer, and so we decided to give our players something everyone will enjoy. When you make you first deposit, you can grab yourself some wager-free spins.

But before you do that, you can get 50 free spins just by registering an account. No deposit is needed to get this bonus. Just head over to Pokerstars from the links on this page.

  • Deposit and play £10 to get 100 free spins

When you make your first deposit, use the bonus code CASINO100 to get 100 free spins. The spins are awarded to you after you have deposited and played at least £10. The spins are given in three batches of 25, 25 and 50 spins on consecutive days.

All winnings from the free spins are paid in cash.

Note that this bonus is limited to deposits made with debit cards.

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Expert's review Melanie Hart

Casino tested

OK, so my bonus experience at PokerStars was on the complicated side. I went through their promos and it showed a 100 free spin promo when you wager £10 with code CASINO100. When I deposited and entered the code, the system told me the code was wrong. This is when I got in touch with support.

Long story short, I have a very old Stars account (7 years old) so I couldn’t benefit from these promotions. I had completely forgotten about this account and it still had some money in it from my poker days. WIN!

For first-time depositors, the PokerStars bonus is a sweet one. First up there is a no-deposit-bonus that gives the player 50 wager-free spins once they sign up and verify their account (send in proof of ID and address). Then there are also 100 wager-free spins available after the player deposits and wagers at least £10. These are just the casino bonuses. If you’re more into sports or poker, there are different bonuses tailored to that.

Considering 150 free spins come with no wagering requirements, I’d say this is a pretty good bonus. It would have been made even sweeter with a 100% match bonus. However, it is worth keeping in mind there are a lot of goodies up for grabs through the Stars Rewards.

First deposit bonus code

Pokerstars 's first deposit bonus code is CASINO100.

No deposit bonus code

You don't need a bonus code to claim Pokerstars 's no deposit bonus.

Significant terms and conditions

  • New players only.
  • Minimum deposit: £10.
  • Only deposits made with a debit card will qualify for this offer.
  • Wager £10 to unlock your bonus.
  • Free spins are paid in three batches of 25, 25 and 50 spins.
  • All winnings from the spins are paid in cash.
  • You have 7 days to use the spins.

and apply.

Extra and no deposit spins

Before you deposit, you can get a taste of what's up ahead with our no deposit bonus. Grab yourself some extra free spins before you make your first deposit.

All you need to do is sign up and verify your account. For that, you'll get the following bonus:

  • 50 no-wagering free spins

This bonus offer has no wagering requirements and all wins are paid in cash when you finish your spins.

You don't need a bonus code to claim Pokerstars 's no deposit bonus.

This no deposit bonus has no wagering requirements.

VIP / Special promotions

Active players can benefit from our Star Rewards program. You can opt in and start collecting points right away. Every time you play real money games (conditions apply), you earn points.

Get enough points to complete your progress bar and you get a chest full of treasures. These include, but are not limited to, free plays and StarsCoins. The higher the level, the better the treasures are.

Welcome to Pokerstars, your home for amazing slots and classic casino games.

We have collected a catalogue of great games from leading game developers. NetEnt, Play'n GO, Yggdrasil, Pragmatic Play, Thunderkick and many more can be found right here.

Here, you'll find some of the greatest slots ever made and can even try our exclusive lineup. These games are not available anywhere else. If you want to go for the big wins, we got you covered with our massive jackpot section.

For casino gamers, we have dozens of table games and a versatile live casino service. Play by yourself or have fun with our live croupiers in a realistic casino environment.

Pokerstars is more than just a regular online casino. We are the largest online poker service in the world. With Pokerstars, you can access over 20,000 opponents at any given time.

We run thousands of tournaments ranging from small sit'n'go events to massive world wide multi-million tournaments. Pokerstars is the place for those who want to go all the way in the world of online poker.

And that's not even all. We also have a sportsbook with all the hottest bets. Bet on football, horse racing, tennis, rugby and so much more.

Avatar

Expert's review Melanie Hart

Casino tested

There is so much to do at PokerStars. At first, you might be overwhelmed by all the games on offer but when was that ever a bad thing? The only slight downside is that you will need to download the software (both on desktop or mobile) if you want to play poker. But this is a small trade-off considering you will unlock the possibility of thrilling tournaments and open tables with different buy-ins.

On desktop (and on the app) you will get access to sports betting, slots and live casino games. There’s a great range of slots on offer from well-known providers. NetEnt and Play’n GO feature heavily but many others are also available. What I found odd was the Yggdrasil games were available on the desktop version but not on the app. This was slightly disappointing, as I do like a good game of Vikings go Berzerk now and then.

Browsing through games may be a bit tricky. There are few categories to be able to discover new games. A search bar is available and as soon as you start typing, it will return all slots available with the typed word. You can also type in the provider and all their games will be listed. But the way the games are displayed is messy and is a real disservice to the rest of the site.

Live Casinos is also available and hosted by Evolution with the usual BlackJack, Roulette and Baccarat games and their other live show games.

Desktop game information

Total number of desktop games: 1600
Total number of desktop slots: 1350
Total number of desktop table games: 25
Total number of desktop jackpot games: 210

Desktop game providers

NetEnt Yggdrasil Play'n GO Thunderkick IGT Quickspin Leander Playtech Big Time Gaming Pragmatic Play Red Tiger High 5 games BluePrint Gaming StakeLogic Scientific Games Skywind Group

Pokerstars mobile casino is an adaptive and lightweight place for you to play wherever you are. It is built with HTML5 technology, which means you don't even need to download any apps to play our casino games. Just open your browser, hop on to our site and enjoy.

You can find almost all of our slots and casino games in our mobile casino. You have a massive selection of games that play on any modern phone or tablet.

Pokerstars online poker requires an app, which you can download directly from our website. The app helps you play safely and quickly whenever you feel like.

Avatar

Expert's review Melanie Hart

Casino tested

If you want to play poker, you will need to download the mobile app, there’s no other way around it. Once you download the app, you will also be able to play casino games and bet on sports.

Accessing the PokerStars website via the Chrome browser on an iOS device, I was able to use the casino and sports section seamlessly. The experience mirrors that on desktop and you will also get the list of the recently played games.

When playing Agent Destiny, I did get this weird popup asking me to swipe up. I did, but it didn’t go. Ultimately an X showed up and I was able to close it down and get to the game. This didn’t happen again so I thought it was just an advertising popup.

Mobile game information

Total number of mobile games: 1400
Total number of mobile slots: 1150
Total number of mobile table games: 20
Total number of mobile jackpot games: 200

Mobile game providers

NetEnt Yggdrasil Play'n GO Thunderkick IGT Quickspin Leander Playtech Big Time Gaming Pragmatic Play Red Tiger High 5 games BluePrint Gaming StakeLogic Scientific Games Skywind Group

Get ready to experience super realistic gaming in our live casino. These games feel just like a brick-and-mortar casino and you get to play on real tables with the help of our live croupiers.

Our live games come from two big names in live casino entertainment, Evolution and Playtech. With developers like these, you can rest assured that you are in for a high-quality experience.

Pokerstars live casino catalogue has a lot of options. You can try Blackjack, Roulette, Baccarat, Sic bo, Andar bahar or maybe try something different with live slots or game shows. Don't forget to check out our exclusive live tables.

Live game information

Total number of live casino games: 58

Live game suppliers

Evolution Gaming Playtech

Pokerstars has always advocated safe and responsible gaming. We have always tried to build a service where gambling can be enjoyed safely and to help those who need it.

Our customer support is there for you even if you just need the slightest bit of help. With their aid or from your account settings, you can set yourself limits, including:

  • Deposit limits
  • Game limits
  • Time limits
  • Self-exclusion

If you or someone you know needs help, we provide easy access to gambling help services. You can contact Gamcare, Gambling Therapy or Gamstop for additional help.

If you ever need help, we got you covered. The most common questions, and some uncommon ones, are answered in our comprehensive FAQ. You can use search or browse categories to find the answer you are looking for.

If you need to contact us, you can reach our Help Bot (called Stella) by clicking the green contact bubble. It is good to be logged in to get better help. Stella can help reach our human customer service in case you need them.

Avatar

Expert's review Melanie Hart

Casino tested

Customer support at PokerStars is hit and miss. With my account complications, I needed to get in touch with support a few times. The first time around my experience was OKish. The customer rep was professional, but I did get the feeling he was new to the job and didn’t understand the nitty-gritty of certain problems. He gave me some wrong info and I did waste a bit of time getting to the bottom of my problem, which he didn’t manage to solve.

Then the next day I got in touch with support again and spoke with Andreia, who was awesome. She told me the bonus wasn’t working as the system noticed I had an old account with the Stars Group, so my new account violated their Ts&Cs. She helped me access my old account and closed my new one.

Once I accessed my old account, I then spoke with Dyego to take care of the migration to the UK jurisdiction. He told me he sent my details to the relevant department and they would get in touch once this is done.

I received an email asking for proof of my UK address. Once this was sent through I had to wait a few days for the confirmation that the migration was completed. Once it did I tried logging in to the .co.uk site yet my account still showed as a .eu one. I tried to get to the bottom of this but the lack of support outside the logged-in area and their no-reply emails made it very hard.

My main problem was that I couldn’t log in so sending me emails asking me to log in made me quite frustrated (especially when I highlighted this quite clearly). I was only able to send one-way emails, to which a customer rep would reply with a canned reply not addressing my issue. Finally (and on the verge of tears), I went on the PokerStars support Twitter account and there I managed to solve my issue as I was able to have a two-way conversation.

Turns out I needed to download the EU software, log in through there, accept a few terms and then confirm the migration of the account. Why no one told me this is beyond me. I did just that and finally, my account was migrated to the UK.

It wasn’t an easy migration and the lack of help outside of the login makes any of these already complicated problems even worse. I was close to just quitting everything and not touching PokerStars ever again. Luckily, the person on Twitter - KK - took great care of me and was able to solve this huge migration headache.

Site languages

English, Finnish, German, French, Russian, Latvian, Lithuanian, Slovene

Email support languages

English, Finnish, German, French, Russian, Latvian, Lithuanian, Slovene

Live support languages

-

Phone support languages

-

We follow the gambling laws strictly, and as a part of this, we need to know who you are. This process begins when you join the casino and create your account.

If we are having problems identifying you right away, you need to upload documents as proof via our document uploader. We might ask these documents as well at some point.

  • Proof of identity - ID, passport, etc.
  • Proof of address - Utility bill, bank statement, etc.
  • Proof of deposit - Picture of your card, online bank screenshot, etc.
Avatar

Expert's review Melanie Hart

Casino tested

Creating an account with PokerStars worked slightly differently than usual. I was asked to provide an email address, a username and a password, and my account was created there and then. After this, I was invited to fill in the usual personal details. I received an email welcoming me to the casino and reminding me of the welcome bonus offer.

Verification with PokerStars was one for the record books. I was in touch with support at the time and they gave me a link where to upload my documents. I did it whilst on live chat and my account was verified there and then. I just needed to send a copy of an ID document and a recent utility bill for proof of address.

Of course, this was for nothing as it was on my new account which had to be closed. After I managed to access the old account I started the migration process. I hopped onto support and explained the situation. After a few minutes, I was told the case was forwarded to the relevant department and they will take care of migrating my account from .eu to the .co.uk jurisdiction.

We provide our customers multiple ways to deposit and withdraw funds. Deposits are instantaneous and withdrawals usually take between 1-2 days.

Here are the methods you can choose from:

Avatar

Expert's review Melanie Hart

Casino tested

Depositing with PokerStars is a breeze and I kind of wish everything worked as well as this. There are many different methods to use and on this occasion, I deposited £40 using a debit card. In the middle of the transaction, I needed to use my bank app to confirm the deposit and within a few seconds, I was ready to jump into action.

Withdrawing is easy, although not that straightforward. I asked for a £60 withdrawal and the system was only showing me a £40 withdrawal. I continued with the process and turns out the extra £20 was also included. I have a feeling that the £40 mentioned was my initial deposit amount, which would simply be reverted, and then the company would only need to cash out the rest of the withdrawal. This is the first time I’ve seen this happen, so I was a bit perplexed but it does make sense. I received an email about the request instantly and the money was with me less than 24 hours later.

Depositing methods

Mastercard Visa Wire transfer Skrill NETELLER Trustly Paysafecard PayPal Maestro Neosurf Apple Pay MuchBetter

Withdrawal methods

Mastercard Visa Wire transfer Skrill NETELLER PayPal Apple Pay MuchBetter

Withdrawal times

Mastercard 0-2 working days, Visa 0-2 working days, Wire transfer 1-5 working days, Skrill 0-2 working days, NETELLER 0-2 working days, PayPal 0-2 working days, Apple Pay 0-2 working days, MuchBetter 0-2 working days


Expert's profile

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Melanie Hart

Melanie Hart

Mel has been writing for the past decade covering anything tech from software to gaming. Poker is her card game of choice, and she does enjoy feature-rich slots, but her real passion is competitive FPS games.

Latest reviews:
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First deposit bonus: 100 free spins

Wagering: No

Bonus code: CASINO100

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