Videoslots.com casino review (UK)

Significant terms and conditions

• New UK Customers only. 18+.
• A minimum deposit of £10 applies to claim welcome bonus.
• Bonus is subject to 35x wagering requirements.
• Games have various weightings towards wagering requirements.

Please gamble responsibly.

Extra and no deposit spins

As part of your welcome package, you can claim an additional 11 wager-free spins on NetEnt online slot Starburst.

Without any wagering requirements to meet, whatever you win from these spins are yours to keep.

VIP / Special promotions

• Weekend Booster: For every win, you make whilst playing video slots, slots, live casino and jackpot games, we will transfer 0.5% of your winnings to your vault. The winnings are collected during the week and paid out on Friday the following week, just in time for the weekend.
• Clash of Spins: Compete against other players to win various rewards as determined by the clashes you are currently playing in.
• Wheel of Jackpots: There are three exclusive jackpots up for grabs. Spin the Wheel of Jackpots by completing achievements. For every achievement attained, you win a trophy.

With over 6,000 casino games available at your disposal, there is bound to be a game that piques your interest. To make it easier for you to find what you are looking for, Videoslots has added convenient Search functions.

You can see games by software provider, the most popular games, and according to game type. Videoslots is powered by some of the most prominent software providers in the industry, including Net Entertainment, Play ‘n Go, Quickspin, Blueprint Gaming, Eyecon, Evolution Gaming and Yggdrasil.

If you want to have a go at winning a jackpot, you can play Divine Fortune, Mega Moolah, Bell of Fortune, Hall of Gods and Mega Fortune.

For players who like variety, there is an ample selection of table games, bingo titles, video poker, keno and scratch cards.

In January of 2022, Videoslots celebrated their 9,000th game. These, of course, include games that are available only on different licenced regions, like those under the MGA licence.

We have already established that Videoslots has no shortage of exciting slot games. But what about the useability factor?

The slot games can be accessed by a series of drop-down menus. You will find all the usual values such as game provider, game value, most popular and alphabetically listed here. There is also a sidebar where you will find all the major jackpot games together with all the up to date jackpot totals. Handy if you like to follow particular high-value slot games.

Videoslots probably has every major slot game on the planet somewhere on its site so experienced players will easily find their favourite games here.

Less experienced slot players will be able to dive straight into the most popular slot games as that appears to be the default view.

Disappointingly, live dealer games are not featured too highly on Videoslots main games page. This may be because these types of games are not a high revenue generator for Videoslots. Perhaps it is because there is such a wide range of games that have no need to prefer one style over another. Either way, I would have liked them to make some effort to make their live dealer options (which are good) stand out more than they do. Live dealer games are listed in the sidebar though.

Desktop game information

• Games 6200
• Slots 5800
• Table games 380
• Jackpot games 450

Desktop game providers

No gambling experience will be complete if you are unable to access your favourite casino games on the go.

Videoslots has made it easy for players to game anywhere and anytime they want. You can either download our Videoslots mobile app for both iOS and Android systems or else, directly from your web browser.

It all depends on your preference. You can either opt to download the app, or for players who can't wait, just input the address into your smartphone's or tablet's web browser to get started. You only need a stable internet connection to play.

I found the mobile version to be much more pleasing on the eye than the desktop version. Online casinos are optimised for mobile these days so even the ugliest duckling may appear like a swan on mobile.

On closer inspection, though, the drop-down menus are replaced by a single main menu which I found to be a distraction. Yes, you could take time to set up the game filters to suit yourself, but I found simply scrolling down the page worked for me. When in-game, I found it a tad fiddly to get back to the main menu and I have a decent screen size on my phone.

Videoslots live casino section features games by Evolution Gaming, Pragmatic Play and Authentic Gaming. Here you will find old classics as well as new title games for a thrilling time.

You can enjoy games such as Live Blackjack, Live Roulette, Live Baccarat, Ultimate Texas Hold'em, Lightning Dice, Dream Catcher, Sic Bo, Monopoly Live, and Lightning Roulette.

Since live dealer games provide an immersive experience, you can enjoy all the excitement of a live environment directly from your screen.

Live game information

• Total number of live casino games: 160

Live game suppliers

Videoslots accepts players from a variety of countries, and in various currencies. When it comes to our UK players, they accept the following deposit methods:

• Debit Cards (Visa, Mastercard, Maestro)
• Bank Transfers
• E-Wallets(Trustly, Neteller, Paypal, Skrill)
• Vouchers such as PaySafeCard

Videoslots has a stated withdrawal time of up to 48 hours, but in our independent Videoslots withdrawal time tests, not a single withdrawal took more than 2 hours. Follow the link to see the complete results.

My first deposit I found to be a bit confusing. I was taken to a screen with all the deposit options listed on the left-hand side. So far so good. The right-hand section of the deposit client gave me a range of quick deposit options. £100, £50, £20 etc. Still good. From the list of options, I chose my favoured deposit method and entered my details. After pressing DEPOSIT, though, instead of taking me back to my player account I was left staring at the deposit options screen one more time.

In my experience, once you have made a deposit you should be taken straight back to the account page. This is something that new registrants should be aware of so as to avoid making a mistake of depositing twice. That aside, the process is otherwise straightforward.

Once you have deposited and it shows up in your player account (immediately) you then have the option to accept or forfeit your welcome bonus. Simply click on the 'My Bonuses' tab in your player profile.

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard 2-3 working days
• Visa 2-3 working days
• Wire transfer 3-5 working days
• Online bank transfer 3-5 working days
• Skrill 1-2 working days
• NETELLER 1-2 working days

Videoslots Customer Support team is available at your beck and call to provide you with accurate answers to your questions.

You can get in touch by phone, by sending an email or else, by live chat.

I ended up testing the customer support guys out far more than I intended. I must have spoken with half the company via live chat. They did their job it has to be said. Professional and swift responses helped me out with my initial ID issues and my double deposit.

Live chat responses were followed up with emails explaining what went wrong with my account verification and how to fix the problem. All in all, I was extremely satisfied with the CS at Videoslots.

What I like the most is the number of ways that players are able to get in contact with their support team should you encounter a problem. The live chat was responsive and manned 24/7 and they also operate a telephone call back option. Leave your mobile number (by country) and an operator will call you back to assist you. Cool!

Videoslots have an FAQ page too. The page is pretty comprehensive and answers most questions that you may have regarding registration, bonuses, deposits and withdrawals and of course ID verification. You can also contact the team via email for non-urgent requests or write to them at their HQ in Malta.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅
  

As part of Videoslots KYC (Know Your Customer) procedure, they require documents as proof of your identity.

Only UK customers who are at least 18 years of age can play at Videoslots.

In order to safeguard your interests, the casino would require the following documents:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

Online gaming sites are required to demand ID from all their players. Curiously not all companies do this in exactly the same way. As a result, I made a couple of rookie errors that meant opening my account with Videoslots took way longer than it should have done. Silly me! However, my slip-up could help you to not make the same mistake.

Some companies when submitting photo ID require only the photo page to be uploaded. Videoslots require the passport to be fully open and the entire document to be scanned and uploaded. This can be quite tricky if you don't have access to a scanner and are trying to hold your passport in one hand and your mobile in the other.

It is important to note that if you do resort to this method to scan your document that you ensure that your thumbs are not obscuring anything important. All four corners of the document should be in view. I completed the task after the fifth time of asking!

My mistake aside, the process of document uploading is fairly speedy. Simply go to the 'Documents' tab in your player profile and follow the instructions. Required documents will be listed as 'Required'. Once uploaded it will show as 'Processing' before moving to either 'Rejected' or hopefully 'Approved'. You should allow 30 minutes to an hour for document verification.

Videoslots wants their players to have an enjoyable gambling experience. While most players do see gambling as a positive form of entertainment, a small percentage doesn't.

When gamblings stops being fun, you can reach out to Support Groups, such as Gamcare, GambleAware and Gordonhouse.

Videoslots customer support team can provide further assistance and contact details of these support groups.

To help players with potential problem gambling, they have added the following tools:

• Self-Exclusion
• Set Limits
• Max bet limit
• Time-out Limit
• Reality Check
• Lock Account