Videoslots.com casino review (UK)

The VideoSlots welcome bonus offer is a very generous 100% match up to £200. Happily, this bonus still applies if you deposit using an eWallet such as Skrill or Neteller. Upon deposit, you can also claim an extra 11 FREE spins. Why 11? In all honesty, I have no idea. 20 or 25 extra spins is more normal. 50 would be awesome! 11 seems to be a bit meagre in my opinion. Maybe there is some significance in the number that I am not getting.

Players do get the option, however, of forfeiting the welcome bonus should they wish to do so. This is good for those that do not want to be bothered trying to meet the wagering requirements. I chose to accept the bonus.

For those (like myself) that do enjoy playing for the bonus amounts, the wagering requirements are 35x (B). Basically, you have to turn your money over 35 times in order to be able to cash out your bonus amount. I really liked that you get an impressive 60 days to complete! 35x (B) is challenging but doable. Challenge accepted!

We have already established that VideoSlots has no shortage of exciting slot games. But what about the useability factor?

The 3000+ slot games can be accessed by a series of drop-down menus. You will find all the usual values such as game provider, game value, most popular and alphabetically listed here. There is also a sidebar where you will find all the major jackpot games together with all the up to date jackpot totals. Handy if you like to follow particular high-value slot games.

VideoSlots probably has every major slot game on the planet somewhere on its site so experienced players will easily find their favourite games here.

Less experienced slot players will be able to dive straight into the most popular slot games as that appears to be the default view.

Disappointingly, live dealer games are not featured too highly on VideoSlots main games page. This may be because these types of games are not a high revenue generator for VideoSlots. Perhaps it is because there is such a wide range of games that have no need to prefer one style over another. Either way, I would have liked them to make some effort to make their live dealer options (which are good) stand out more than they do. Live dealer games are listed in the sidebar though.

The live dealer games are provided by Evolution Gaming and are clearly aimed at BlackJack players. There are a lot of BJ games. Ultimately, I found the live dealer lobby to be clear enough to navigate but not really enticing.

I found the mobile version to be much more pleasing on the eye than the desktop version. Online casinos are optimised for mobile these days so even the ugliest duckling may appear like a swan on mobile.

On closer inspection, though, the drop-down menus are replaced by a single main menu which I found to be a distraction. Yes, you could take time to set up the game filters to suit yourself, but I found simply scrolling down the page worked for me. When in-game, I found it a tad fiddly to get back to the main menu and I have a decent screen size on my phone.

I ended up testing the customer support guys out far more than I intended. I must have spoken with half the company via live chat. They did their job it has to be said. Professional and swift responses helped me out with my initial ID issues and my double deposit.

Live chat responses were followed up with emails explaining what went wrong with my account verification and how to fix the problem. All in all, I was extremely satisfied with the CS at VideoSlots.

What I like the most is the number of ways that players are able to get in contact with their support team should you encounter a problem. The live chat was responsive and manned 24/7 and they also operate a telephone call back option. Leave your mobile number (by country) and an operator will call you back to assist you. Cool!

VideoSlots have an FAQ page too. The page is pretty comprehensive and answers most questions that you may have regarding registration, bonuses, deposits and withdrawals and of course ID verification. You can also contact the team via email for non-urgent requests or write to them at their HQ in Malta.

Online gaming sites are required to demand ID from all their players. Curiously not all companies do this in exactly the same way. As a result, I made a couple of rookie errors that meant opening my account with VideoSlots took way longer than it should have done. Silly me! However, my slip-up could help you to not make the same mistake.

Some companies when submitting photo ID require only the photo page to be uploaded. VideoSlots require the passport to be fully open and the entire document to be scanned and uploaded. This can be quite tricky if you don't have access to a scanner and are trying to hold your passport in one hand and your mobile in the other.

It is important to note that if you do resort to this method to scan your document that you ensure that your thumbs are not obscuring anything important. All four corners of the document should be in view. I completed the task after the fifth time of asking!

This process does need to be completed before you are able to deposit. You will not be able to put money into your player account until you have been verified.

My stupidity aside, the process of document uploading is fairly speedy. Simply go to the 'Documents' tab in your player profile and follow the instructions. Required documents will be listed as 'Required'. Once uploaded it will show as 'Processing' before moving to either 'Rejected' or hopefully 'Approved'. You should allow 30 minutes to an hour for document verification.

My first deposit I found to be a bit confusing. I was taken to a screen with all the deposit options listed on the left-hand side. So far so good. The right-hand section of the deposit client gave me a range of quick deposit options. £100, £50, £20 etc. Still good. From the list of options, I chose my favoured deposit method and entered my details. After pressing DEPOSIT, though, instead of taking me back to my player account I was left staring at the deposit options screen one more time.

As a result, I ended up depositing a second time believing that the first deposit had not gone through. It had.

Was this a glitch? I can't be sure, but in my experience, once you have made a deposit you should be taken straight back to the account page. This is something that new registrants should be aware of so as to avoid making a similar mistake.

That aside, the process is otherwise straightforward. It is possible to deposit using all the usual suspects. Mastercard, Visa and the most popular wallets, Skrill and Neteller as well as via Paypal and Paysafe.

Once you have deposited and it shows up in your player account (immediately) you then have the option to accept or forfeit your welcome bonus. Simply click on the 'My Bonuses' tab in your player profile. Don't forget to play your FREE spins before accepting your welcome bonus!