Bingo.com casino review (UK)

If you want to play bingo in a sociable atmosphere then look no further than Bingo.com. The site is rich with top-notch slot games and also includes a live casino, but it is bingo where it really shines.

A lot of care has been put into the user experience to mimic real bingo games. The website can feel slow at times - especially when you load up multiple rooms. Appearance-wise it may feel outdated but as the saying goes “if something works, don’t change it.”

They have a simple sign-up process which saw me enjoying a game of bingo within minutes. I did have trouble with the welcome offer but customer support got it sorted immediately. The bonus is underwhelming but the amount of extra things you receive whilst playing do make up for it. All in all, I had a pleasurable experience and considering the withdrawal process was such a breeze, I would come back again.

Since this was my first time at Bingo.com I decided to make use of their welcome offer where you deposit £10 and play with £30. It’s a decent offer, especially if you want to see what this website has to offer. The 40x wagering requirement is on the high side considering it expires after 7 days but it is doable.

As you play you collect XP which increases your level on the Loyalty Wheel. Here you can earn spins for extra goodies including cash, free spins and other prizes.

Apart from XP you also receive free tickets for another mini-game: HexaBingo. This is an incredibly sleek looking bingo game where you play on a 3X3 board against another 2 players for a randomly assigned prize between £1 and £500 (with the free ticket). Whilst I didn’t land on the top prizes I did manage to bag a few lower-end wins since chances of winning here are quite high (1 in 3 to win).

After creating my account I thought the bonus offer would have been waiting for me. Since it wasn’t, I had to get in touch with customer care. They asked me to verify my details and asked me to agree to the terms and conditions. Within a few minutes the bonus was loaded up in my account.

With my bonus activated I decided to head to the Bingo Hall first. There are different rooms you can choose, all having different prize pools, game modes and ticket prices.

Me being me I decided to go for the Glamour Hall because it was shiny and pink. I bought 10 tickets for £1 and sat back to wait for the game to start. The room has a simple aesthetic, with a chat room on the right side so you can chat to fellow players. This gives it a more sociable feel, similar to the real experience. The players in the Glamour Hall were quite chatty too so it made it even more fun.

Apart from the usual bingo games, you can also win what is called a progressive jackpot. If you manage to hit the full house within a range of balls you will get an even larger win. You can join multiple rooms at once but if you prefer to stick to one, you also have a range of mini-slots to play above the chatbox.

Bingo.com also offers many of the major casino games you expect to find in other casino sites, including all your favourite slots and progressive jackpots. I decided to have a few rounds on Book of Dead which left me breaking even.

You can also access a great suite of Live Casino games including Roulette, Monopoly and Blackjack. I went in for a few games of Roulette which were quite enjoyable even though I didn’t make my money back.

I then decided to try my hand at Casino Hold ‘em. I love a good game of poker and this was the first time I tried this game. It feels like a cross between normal Texas Hold’em and Blackjack as you play against the house. It is quite fun and there is a bit of skill involved. However, I was most impressed by the quality of the live feed and the experience offered by the very professional live dealer.

Bingo.com offers a fully optimized experience when playing on mobile. The bingo section, in fact, looks a lot sleeker than their desktop version, however, on desktop it is easier to follow the game. The mobile experience is more user friendly as you can quickly change rooms and keep track of different games in any other rooms you might be playing in.

Even considering these points I do prefer the desktop experience as it is a lot more sociable. You can see the names of who is closest to winning, and the chat room is readily available rather than having to click for it which makes it closer to real-life bingo.

When I signed up I had a slight problem with the bonus. I went onto the live chat and was immediately greeted by Keith who was very polite and helpful. You can even get in touch via a UK landline or via email. Customer care is said to be available 24/7.

To get to the chat option you first need to go to the help centre, look through the FAQs and then you’ll get an option to chat/call/email. Ideally, a contact button is available throughout rather than having to click through. Bingo.com does have a very extensive list of FAQs with a convenient search box helping you find your answer quickly if you have a general query.

Creating the account was simple and swift. They asked for the usual information such as name, email, address and phone number. I didn’t need to verify my email address but was greeted with a friendly email in my inbox which promoted the welcome offer.

Even though I deposited £40 and withdrew £130 I wasn’t asked for any documentation. Knowing how strict UKGC is, this felt somewhat unusual. Maybe because I chose to deposit using a Santander debit card and I provided all my details including phone number, my account didn’t trigger any flags.

You can deposit money through all the usual payment providers but I chose to deposit via Visa and I was ready to play there and then. A minimum deposit of £5 was needed but other payment methods such as Neteller and Skrill have a minimum deposit of £10.

I was lucky enough to get 2 substantial full house bingo wins (yey!). After going through the other games and live casino I decided to cancel my bonus to be able to withdraw the money without wagering.

Withdrawing is easy and I was able to do it in just a few clicks. I received an email almost immediately letting me know the money will be with me between 1-3 days. I asked for the withdrawal on Saturday afternoon. By Tuesday morning the money was in my account via a Kindred Group payment. Top marks all around!