Bingo.com casino review (UK)

Significant terms and conditions

• New UK players only, 18+.
• A minimum deposit of £10 applies.
• Bonus is subject to a 40x wagering requirement.
• Bonus expires within 7 days.
• Various game weightings apply.

Please gamble responsibly.

You are in for a thrilling time when you become a Bingo.com player. As the name suggests, this is a bingo site first, a and casino second. That being said, being second here is still amazing.

I thought, first things first. As the room was so calling, I decided to go for the Glamour Hall because it was shiny and pink. I bought 10 tickets for £1 and sat back to wait for the game to start. The room has a simple aesthetic, with a chat room on the right side so you can chat to fellow players. This gives it a more sociable feel, similar to the real experience. The players in the Glamour Hall were quite chatty too so it made it even more fun.

Apart from the usual bingo games, you can also win what is called a progressive jackpot. If you manage to hit the full house within a range of balls you will get an even larger win. You can join multiple rooms at once but if you prefer to stick to one, you also have a range of mini-slots to play above the chatbox.

Bingo.com also offers many of the major casino games you expect to find in other casino sites, including all your favourite slots and progressive jackpots.

You can find games created and developed by leading providers, including NetEnt, Microgaming, ELK Studios, Play‘n GO and Big Time Gaming amongst many others. There are in the fact thousands of games to pick and choose from, including video slots, classic slots and jackpot games.

If you want to kick up your gaming experience up a notch, try out the jackpot games, including Mega Moolah, Wheel of Wishes, Arabian Nights, Mega Fortune Dreams, Divine Fortune and many more.

Alternatively, you can enjoy a range of popular table games and video poker options, including Blackjack and Roulette.

I was generally very pleased on how the casino site functioned. Playing was fast, things worked like they should and everything was smooth.

Desktop game information

• Games 1900
• Slots 1600
• Table games 45
• Jackpot games 210

Playing on the go should not be a problem when you are playing at Bingo.com. You can either download the Bingo.com mobile casino app, available for Apple and Android devices or play directly from your web browser.

Bingo.com offers a fully optimized experience when playing on mobile. The bingo section, in fact, looks a lot sleeker than their desktop version, however, on desktop it is easier to follow the game. The mobile experience is more user friendly as you can quickly change rooms and keep track of different games in any other rooms you might be playing in.

Even considering these points I do prefer the desktop experience as it is a lot more sociable. You can see the names of who is closest to winning, and the chat room is readily available rather than having to click for it which makes it closer to real-life bingo.

Besides the obvious slot games, you can enjoy bingo games, video poker and a range of progressive jackpot games. All of these games can be played on your smartphone or tablet, as long as you have a stable internet connection.

Players who want to enjoy an authentic casino experience, better head to the live casino section, which is brimming with top player favourites, supplied by Evolution Gaming.

You can find all classic games, including Live Blackjack, Live Roulette and Live Baccarat. You can also find newer and exciting titles, including Dream Catcher, Lightning Roulette, Monopoly Live, Deal or No Deal and Super Sic Bo.

I went in for a few games of Roulette which were quite enjoyable. I then decided to try my hand at Casino Hold ‘em. I love a good game of poker and this was the first time I tried this game. It feels like a cross between normal Texas Hold'em and Blackjack as you play against the house. It is quite fun and there is a bit of skill involved. However, I was most impressed by the quality of the live feed and the experience offered by the very professional live dealer.

Live game information

• Total number of live casino games: 280

Bingo.com is a highly established and experienced operator. They offer several safe payment methods to their players. You can make deposits via one of the below methods:

• Debit Cards
• EWallets
• Prepaid Vouchers

You can deposit money through all the usual payment providers but I chose to deposit via Visa and I was ready to play there and then. A minimum deposit of £10 was needed, which is a very common and decently low limit.

I was lucky enough to get 2 substantial full house bingo wins (yey!). After going through the other games and live casino I decided to cancel my bonus to be able to withdraw the money without wagering.

Withdrawing is easy and I was able to do it in just a few clicks. I received an email almost immediately letting me know the money will be with me between 1-3 days. I asked for the withdrawal on Saturday afternoon. By Tuesday morning the money was in my account via a Kindred Group payment. Top marks all around!

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard 3-5 working days
• Visa 3-5 working days
• Wire transfer 1-3 working days
• Skrill 0-1 working days
• NETELLER 0-1 working days
• PayPal 0-1 working days

Bingo.com has a dedicated Help section that covers a range of topics. If you still need help, their customer support team is available 24/7 via one of the below methods:

• Live Chat
• Phone: 0207 257 8703
• Email: support-up@bingo.com

When I signed up I had a slight problem with the bonus. I went onto the live chat and was immediately greeted by Keith who was very polite and helpful. You can even get in touch via a UK landline or via email. Customer care is said to be available 24/7.

To get to the chat option you first need to go to the help centre, look through the FAQs and then you'll get an option to chat/call/email. Ideally, a contact button is available throughout rather than having to click through. Bingo.com does have a very extensive list of FAQs with a convenient search box helping you find your answer quickly if you have a general query.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅
  

Bingo.com is obliged by law to verify the identity of their players. These essential steps are carried out to protect the players and to prevent any potential money-laundering and fraud attempts.

To verify your account smoothly and successfully, you'll be asked to submit the following documentation:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

Creating the account was simple and swift. They asked for the usual information such as name, email, address and phone number. I didn't need to verify my email address but was greeted with a friendly email in my inbox which promoted the welcome offer.

Even though I deposited £40 and withdrew £130 I wasn't asked for any documentation. Knowing how strict UKGC is, this felt somewhat unusual. Maybe because I chose to deposit using a Santander debit card and I provided all my details including phone number, Bingo.com was able to verify my account automatically.

Betting should be fun and should be viewed as a pastime. It is Bingo.com's duty to help their players stay safe and to help them gamble responsibly.

They have created the following tools and options to help you stay in control:

• Deposit Limits
• Time-Out
• Reality Checks
• Self-Exclusion

If you or someone you know is affected by problem gambling, they strongly recommend you get in touch with leading organisations, such as GamCare, BeGambleAware and Gambling Therapy for professional support.