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Casino Action casino review (UK)

Added by Casino Action. Information last updated:

User rating:

- (0)

Tester rating:

2.6 (1)

Bonuses

1st deposit bonus:100%/£150

Bonus code:-

Wagering:200x (B)

Forfeitable:Yes

No deposit bonus:-

Exclusive bonus:No

| Full terms apply.

Properties

Minimum deposit:£10

Requires registration:Yes

Live casino:Yes

VIP program:Yes

Live chat:Yes

Sports betting:No

General information

Casino name:Casino Action

Launched:08/2008

Licence:United Kingdom

Platform:Microgaming

Currency:£

Language:English

User ratings (0)

Appearance & usability:

Bonuses:

Games:

Mobile:

Customer support:

Banking:

Mastercard Visa Wire transfer Online bank transfer Skrill NETELLER Paysafecard PayPal Maestro Neosurf EcoPayz MuchBetter
Mastercard Visa Wire transfer Online bank transfer Skrill NETELLER PayPal Maestro EcoPayz MuchBetter
Microgaming Rabcat Evolution Gaming Mahi Gaming Just For the Win Foxium Triple Edge Studios
Microgaming Rabcat Evolution Gaming Mahi Gaming Just For the Win Foxium Triple Edge Studios
Evolution Gaming

Casino Action (UK) is one of the oldest and most established UK casinos in the industry.

Forming part of the Casino Rewards Group, we have successfully secured a reputation for our safe and fair gaming environment.

Since emerging on the online gambling scene in 2008, we have lived up to the highest standards on the market to ensure that players have a secure online gambling experience.

We currently have more than 500 casino games powered by leading software game developer Microgaming.

The extensive catalogue of games entails some of the finest slot games, card and table games as well as video poker. Whatever your game preferences or bankroll, there is a game for you.

Our casino site is also licensed and regulated by the UK Gambling Commission. This regulatory body ensures that our gambling platform ticks all the right boxes.

Additionally, all games use a random number generator to ensure fair and impartial results.

Keep on reading to learn more about Casino Action.

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Casino tester's comment: Charlie Stamp

This site looked pretty outdated from first impressions, and things certainly didn’t improve once I started to play.

When signing up, I tapped on ‘Click Here to Play’, and a pop-up appeared with a checkbox. I needed to tick this to confirm that I agreed with the significant terms of the bonus offer and was okay with opting into the bonus. This struck me as strange; it’s usually part of the signup process but not before entering my details. After agreeing to the checkbox, I reached the 1-page signup form and entered the usual details like date of birth, mobile, email and address.

At the bottom of the form was an opt-in box which I was required to tick to receive my ‘Welcome bonus and promotions’. This felt very dodgy as I’m pretty sure you’re not allowed to force people into receiving marketing promotions just to claim a bonus. Once I clicked ‘Create Account’ I was allocated a long username of random digits, and my password was shown without encryption on the screen. Not a great start here.

After making my first deposit, a flashing ‘Play Now’ button invited me to play the ‘Casino Rewards Millionaire’s Club’ slot which I clicked on but instantly regretted. It might be their own branded game, but it’s one of the worst slots I’ve ever played, it’s right up there with Fluffy Favourites as one to avoid.

Overall rating:

2.6

Casino Action bonus

Get in on the action and collect up to £1,250 in welcome match bonuses when you sign up to Casino Action:

To claim this welcome package, follow the below simple steps:

  1. Sign up for a Casino Action account
  2. Verify your account by email
  3. Make a minimum deposit of £10
  4. Your welcome offer will be credited to your account
  5. Make more deposits to claim reload bonuses
Avatar

Casino tester's comment: Charlie Stamp

I found that the welcome bonus offer here works in a pretty confusing way. Rather than my £40 real cash balance being used up first and then my £40 bonus balance, they are both used at the same time. When I started playing any game, I got a pop-up warning that I was about to play with bonus funds. My bets were split between my bonus and real cash balances with each spin, so if I bet £1, then it would take £0.50 from each pot. The same would apply to any winnings with an equal split being added back to each balance each time.

This was all pretty annoying as it made it hard to know exactly where I stood with my wagering requirements. If I could never deplete either balance first, then it made it impossible to start the wagering process. However, this didn’t really matter as a quick glance at the terms of the bonus showed me that the wagering was a ridiculous 200 times (B). This is the highest I’ve ever seen at an online casino and makes the offer a total joke which is best left well alone. I soon made a withdrawal to cancel the bonus and carried on playing with my real cash balance only.

First deposit bonus code

You don't need a bonus code to claim Casino Action's first deposit bonus.

Significant terms and conditions

Full terms and bonus terms apply.

VIP / Special promotions

All Casino Action players are rewarded for their loyalty every time they play real money games. The higher your status level, the bigger the benefits you will receive.

In total, there are six status levels in the Casino Rewards Loyalty Program. All players who wager money automatically become VIP loyalty program members.

Qualifying members can gain access to exclusive games, receive birthday gifts and bigger bonuses and entered into the Time of Your Life Sweepstakes and VIP Lucky Jackpot.

Casino Action slots and games

Casino Action is home to more than 500 casino games, covering a wide range of entertainment options, including online slots, card and table games as well as progressive jackpots. The entire collection of casino games is powered by leading software game developer Microgaming.

This industry veteran is renowned for its top-notch slot games with impressive attention to detail. Amongst some of the hottest slot games on offer, there is Immortal Romance, Thunderstruck II, Break da Bank Again, Treasure Nile and Lost Vegas.

The jackpot section is also home to one of the most famous games in the world: Mega Moolah. You can also try your hand at King Cashalot, Cash Splash, Tunzamunni and LotsALoot.

Alternatively, you can enjoy variants of games such as Blackjack, Roulette and Video Poker. Some of these games come with a jackpot prize attached to them, including Caribbean Draw Poker and Triple Sevens.

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Casino tester's comment: Charlie Stamp

Finding the games I wanted to play was a pretty poor experience at Casino Action. For a start, the selection is pretty small; there are no Live Casino games plus, there’s no search function or ability to select games by the developer. All you get are a few random groupings of the games on offer to pick from.

I started with Bar Bar Black Sheep, which was pretty slow to load, but without an auto spin option, it soon became annoying to play. My £0.15 bets didn’t bring anything, so I moved swiftly along. I loaded up Thunderstruck II for some £0.30 spins but again, no wins to speak of here. Things improved dramatically with my session on Tiny Gods, where I triggered the free spins round and scooped a £45.14 win. It’s just a shame I hadn’t forfeited the bonus at this stage, so I got only half of it in real cash. I had less fortune on Wolf Howl; just some modest wins there from my £0.20 spins to keep things ticking over.

There is no Live Casino section here, so I tried a few rounds of the Video Table Game, Sapphire Roulette and hit a streak of winning bets on red so left very happy.

Overall, the games I tried played without any issues but were sometimes slow to load initially, and one did crash upon loading, and I had to refresh my browser.

Desktop game information

Total number of desktop games: 500
Total number of desktop slots: 450
Total number of desktop table games: 25
Total number of desktop jackpot games: 15

Desktop game providers

Microgaming Rabcat Evolution Gaming Mahi Gaming Just For the Win Foxium Triple Edge Studios

Casino Action on mobile

You don’t have to fret about playing on the go or having your gaming experience compromised. This casino runs smoothly on mobile devices and gives you access to hundreds of thrilling games that can be played on the go since the site uses the latest HTML5 technology.

Whether you own an iOS or Android device, the site works effortlessly. You won’t find the full collection of games on the mobile casino site, but you can still enjoy hundreds of games at the click of a button.

You can take advantage of numerous promotions, make deposits and request withdrawals and speak to Customer Support if you want to.

Avatar

Casino tester's comment: Charlie Stamp

There’s no mobile app to download, so I loaded up the site on my Android device using the Chrome browser. It was difficult to log in as there’s no button to do that. I had to click ‘Tap Here to Play’ again, check the terms box, scroll down and then click ‘Already Have an Account?’. Why not just add a login button to the homepage as any other website does?

Once I’d entered the stupidly long username and my password and hit enter the screen flashed around for a bit and then eventually loaded the promotions screen. It was annoying not to just land in the casino lobby.

I tried out some £0.20 spins on 9 Pots of Gold where a few jolly nice £1 wins kept me ticking over. I tried the casino’s ‘exclusive’ slot, Roar of Thunder but could see why it’s not reached the wider market. It’s a very basic 5 reel slot which didn’t give me any decent payouts. I fell back on the classic Immortal Romance and won £12.47 after unlocking the chamber with some £0.30 spins which was very welcome. All the games loaded and played without any issues on mobile and it seemed to be slightly smoother than the desktop experience.

Mobile game information

Total number of mobile games: 450
Total number of mobile slots: 400
Total number of mobile table games: 25
Total number of mobile jackpot games: 15

Mobile game providers

Microgaming Rabcat Evolution Gaming Mahi Gaming Just For the Win Foxium Triple Edge Studios

Live casino games

Casino Action’s live casino section is home to some of the most popular games in the industry. These include Live Blackjack, Live Roulette, Live Baccarat, Live Casino Hold’em, Live Caribbean Stud Poker and Live Texas Hold’em amongst many others.

All the games are set in a professional live studio with a real-life dealer and croupier to present the games.

Live game information

Total number of live casino games: 46

Live game suppliers

Evolution Gaming

Safe gambling – is Casino Action casino safe?

We value our players and want them to enjoy our products responsibly. It is our mission to provide players with an entertaining gambling experience, but it is also our duty to prevent compulsive usage of our gaming products.

We have implemented a number of tools which promote responsible gambling:

If gambling becomes a problem, you might want to get in touch with organisations which can provide help and support to individuals who have a gambling problem.

We strongly recommend that you get in touch with BeGambleAware, Gamcare and Gamblers Anonymous.

Support

Our casino site is relatively straightforward. However, if you require further assistance, we are here to help our players with the highest level of service.

You can get in touch via one of the below methods:

Avatar

Casino tester's comment: Charlie Stamp

Tapping on the ‘Help’ tab at the bottom of the screen gave me access to the Live Chat function. I clicked on the Web 1.0 style button and a chat box opened up. My call was answered in just a few seconds by one of the casino’s support agents. They were helpful enough and answered my question about withdrawals with a polite but standard reply.

The major drag here is that the text is aligned to the right of the chatbox which made typing out messages a real pain and always put a question mark in the wrong place. I’m not sure what was going on, but it made me feel a bit drunk just trying to chat with the support agent.

Looking around the site, there’s a pretty shocking lack of information. The ‘Help’ screen just has the Live Chat button and an email address and the ‘Profile’ page has some very limited options. There’s no FAQ section to be found anywhere either, so beyond the live chat support, I felt pretty much on my own to figure things out.

Site languages

English

Email support languages

English

Live support languages

English

Phone support languages

-

KYC & Documents

It is our legal obligation to verify the identity of our players as soon as they sign up for an account.

You’ll be requested to send in the following documentation, but not limited to:

Avatar

Casino tester's comment: Charlie Stamp

I searched around the Casino Action site, but there was no info on account verification to be found anywhere. The welcome email didn’t mention it either, that was all about the Loyalty Scheme instead. The only info I did get was when I asked about my withdrawal. The support agent informed me that the 1 day waiting time is to “run mandatory security checks to ensure the funds are sent to you, the correct recipient”. It seems pretty poor not to provide some kind of heads up about the inevitable KYC checks, but the lack of an FAQ section on the site didn’t help.

As it turned out, I was able to withdraw my funds without any further details or documentation being required. I’m sure that if I kept on playing at this casino (not very likely!), then I’d get an email request for some proof of address etc.

Banking

We work with a number of payment methods to offer players a number of depositing options. You can facilitate deposits via one of the following methods:

Avatar

Casino tester's comment: Charlie Stamp

After signing up, I was taken to a screen displaying the full welcome offer details with a big red ‘Click Here to Deposit’ button flashing away. It all felt a little tacky, to be honest. I hit the button, and a page of payment providers appeared. Selecting the Visa/Mastercard option, I was asked for an amount. I clicked ‘Own Amount’ and entered £40, £10 being the minimum here, and then checked the box to say I understood the casino’s Protection of Customer Funds policy.

Once I’d entered my card details, I hit deposit, and after a few nervous seconds of delay, my funds went through. This was confirmed by another flashing pop-up which also mentioned the second deposit bonus, but it felt a bit early to think about that. I got an email confirmation for the deposit 14 hours, maybe they should switch to posting out receipts to speed things up? When it came to making a withdrawal, things were equally straightforward. Clicking on the ‘Banking’ menu and then ‘Withdrawals’ gave me the option to extract my winnings from the casino. I selected Visa/Mastercard and saw my saved deposit method. Selecting this, I entered the amount manually and then checked the terms box to complete my request. The message stated that it would be processed within 1 business day subject to satisfactory validation checks. I got the email to confirm my withdrawal request just over 8 hours later, better late than never I guess.

It took just under 20 hours for my withdrawal to be approved by the casino but then a further 60 plus hours for the funds to land in my bank account via Mastercard Debit. It was a total time of 3.3 days, mainly held up at the payment provider side of things.

Depositing methods

Mastercard Visa Wire transfer Online bank transfer Skrill NETELLER Paysafecard PayPal Maestro Neosurf EcoPayz MuchBetter

Withdrawal methods

Mastercard Visa Wire transfer Online bank transfer Skrill NETELLER PayPal Maestro EcoPayz MuchBetter

Withdrawal times

Mastercard 1-3 working days, Visa 1-3 working days, Skrill 1-3 working days, NETELLER 1-3 working days, PayPal 1-3 working days


Casino tester's profile

Avatar

Charlie Stamp

Charlie Stamp

Charlie Stamp is an expert casino reviewer for Bojoko. He’s currently busy giving his honest opinion on every single online casino out there so you can make much better gaming decisions.

Charlie has worked in the online gaming industry for over 3 years and joined the Bojoko team in early 2020. He writes regular casino reviews and content which delve into all the nitty-gritty details that players want to know. By testing out the deposits, withdrawals and speed of each online casino he gives players a no-holds-barred review and honest ratings.

Charlie loves to use simple and clear language to get his point across, always writing in a way that’s easy for anyone to understand. He realises that the world of online casinos can be pretty confusing and aims to demystify it through his content at Bojoko.

Before joining in the fun of the iGaming industry in 2017, Charlie worked in the tourism sector in his native London. This is where he honed his skills in communicating complex stuff in a simple way to make them accessible to everyone!

Latest reviews:
Casino Casino Action cover

First deposit bonus:100%/£150

Bonus code:-

No deposit bonus:-

Wagering:200x (B)

Licence:United Kingdom, Malta

Number of desktop games:500

User rating: -
Tester rating: 2.6
Play here » | Full terms apply.

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