Grand Hotel Casino Review

There is nothing grand about the selection of games at Grand Hotel Casino. The only provider which is really worth mentioning is Microgaming.

You can play slot games such as Agent Jane Blonde, Alley Cats, Bikini Party and Break Da Bank. You can also enjoy a number of progressive jackpot slot games, including Mega Moolah, King Cashalot, Triple Sevens, Fruit Fiesta and Jackpot Deuces. There are some RNG table games available as well.

On the first page, I noticed they had the option to download HD software. Is this even still a thing? I downloaded the software, but after the initial launch animation, the software just froze. After trying the casino via browser, I had better luck.

I tried a few of the games which were meant to be "exclusive" to the casino. Games such Immortal Creatures might look good as a thumbnail but that's just about as exciting as this is going to get. After a few rounds I was so bored I was wondering why I was wasting my money on such a dull game.

Back in the lobby, I decided to inject some fun into my day with the help of Mega Moolah. The huge progressive jackpot games are perhaps the best thing about Grand Hotel Casino, but today, the game wasn't in the mood and I got stiffed.

Desktop Game Information

• Games: 680
• Slots: 550
• Table games: 80
• Jackpot games: 10
• Crash games: 0

_{The number of games is an approximation at the time of writing the review. The numbers may change when new providers are included and new games are added.}

The live casino games are a bit perplexing on Grand Hotel Casino, as you may or may not be able to see them, and I can't really tell you why. This is probably some technical issue that is due to the old casino platform and how it works with different regions. The same casino is available outside of the UK, and they have more live gaming options.

Grand Hotel Casino does list a dozen or so live tables, but they don't show up to everyone. While testing the site, I couldn't access any of them on mobile but did see them on desktop. Our other casino expert was able to see them in the desktop app, and also had problems on mobile.

The games are a basic selection of Evolution's live tables. The stuff that gets you by when you want something a bit different to play.

Live Game Information

• Total number of live casino games: 20

_{The number of games is an approximation at the time of writing the review. The numbers may change when new providers are included and new games are added.}

You can take the Grand Hotel mobile site out and about with you. With hundreds of slot games, table and card games, live dealer games and video poker titles by Microgaming on offer, the site has been fully optimised to work seamlessly on mobile.

All games are web-based, so there is no Grand Hotel mobile casino app to download and install. This means that you can play directly on your web browser on any handheld device, including Android, iOS and Windows phones and tablets.

The casino behaves well on mobile. Gameplay was smooth, and it was easy to go through the casino's different areas. The games do render well in portrait mode, but switch to landscape, and they just look too small for the screen.

I also noticed the casino drained my battery really quickly so do keep an eye out for that. My phone also got quite hot which is something that it doesn't normally do.

When it comes to money transfers, the Grand Hotel Casino are serious. There are so many ways you can deposit. The whole process is swift and painless (unlike trying to use their casino on a desktop). Just keep in mind it will take some time for your welcome bonus to make an appearance.

Withdrawing is incredibly easy too. The bonus is forfeited if you haven't reached your wagering requirements. In less than a minute, I was able to cash out.

There are no processing fees involved when withdrawing, and the site informed me it would take 1 business day for the withdrawal to be processed. After around 36 hours, I received an email saying this was successfully processed. Two days later, the money was in my account.

Grand Hotel casino withdrawal time is 24 hours on average. It might vary though depending on the withdrawal method. 

• Mastercard: 1-3 working days
• Visa: 1-3 working days
• Skrill: 0-1 working days
• NETELLER: 0-1 working days
• PayPal: 0-1 working days
• Maestro: 1-3 working days
• Payz: 1-3 working days
• MuchBetter:1-3 working days

Support is available via live chat and email (support@crhelpdesk.com) and is there 24 hours a day, 7 days a week. This is a good place to start for any casino, as some of us players are night owls and others are early birds. There are no perfect opening hours, so 24/7 is the right move.

For email support, Grand Hotel Casino says it might take up to 48 hours for them to answer. I know this is not the average response time, but have some pride and aim lower. I know I wouldn't want to wait for over a day for an answer.

There are a few FAQs available when accessing the desktop version. These can be found at the very bottom of the page.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

Like all UK-licensed online casinos, Grand Hotel Casino needs to know who its customers are. This means you need to provide them with accurate information and verify those with documents.

When you create an account, there is one thing that I don't understand. Instead of logging in using your email, you will be assigned a jumble of letters and numbers as your username. Now my memory is good, but there is no way I would be able to remember this, so I wrote it down and went on the deposit.

Before you can make a deposit, you will be asked to send in the following documents:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

Grand Hotel Casino encourages responsible gambling by offering players daily, weekly and monthly deposit limits, as well as cooling off periods of between 24 hours and 6 weeks, and self-exclusion periods of at least 6 months.

You can avail yourself of the following options and tools, which promote responsible gambling:

• Deposit Limits
• Self-Assessment Test
• Take A Break
• Reality Check
• Self-Exclusion

If you require professional support and assistance, it's recommended to get in touch with organisations such as GamStop and Gamblers Anonymous.

Grand Hotel Casino works on the Microgaming casino platform. This makes it rather unique for usability, game variety, and the actual feel you get when browsing. Similarly, these three alternative casinos give you plenty of distinct features and gameplay: 

• Amber Spins Casino: Amber Spins has a sweet and colourful look to it. A nice selection of games and fairly good bingo rooms as well will keep you busy for a while.
• Trada Casino: Trada Casino is a great example of another, better casino family, Aspire Global. Their sites do share a lot of similarities amongst themselves, but the games there are good.
• Pub Casino: Pub Casino is a fun site that leans heavily on the classic UK pub theme. Their casino feels like a second home and comes with a lot of great games.

Grand Hotel Casino is owned and operated by Apollo Entertainment Limited.

Grand Hotel Casino is a legit casino site. It has been around since 2000, but unfortunately, they haven't really updated the site since then.