Grand Hotel Casino Review

By Ville Saari Updated:

Grand Hotel Casino review goes over the games, bonuses, promo code, mobile, downloadable app, support and withdrawal times.

1st deposit bonus 100%/£100
Bonus code: -
Minimum deposit for bonus £10
Extra 1st deposit bonus info
Wagering requirements (bonus money) 200x (B)
Wagering requirements (bonus spins) 200x
Maximum bet for wagering -
Maximum cash out Unlimited
Basic information
Launch date 11/2000
Minimum deposit £10
Platform Apollo Entertainment
Sports betting No
Live casino Yes
Bingo No
Visa
Mastercard
PayPal
Skrill
NETELLER
EcoPayz
Neosurf
MuchBetter
Paysafecard
+1
Play here » New UK players only, 18+. A minimum deposit of £10 applies. Bonus is subject to a 200x wagering requirement. Games contribute differently towards playthough. Full terms and Bonus terms apply. GambleAware.org.

What Grand Hotel Casino Looks Like

Grand Hotel Casino's casino lobby looks like this when you play on your mobile phone.

screenshot
screenshot
screenshot

 

Summary

Grand Hotel Casino is part of the Microgaming casino family, which are sites known for being very unique casinos. They are old-fashioned but work like a charm if you like simple things.

Bojoko rating This review was made independently by Bojoko’s casino experts. Rating score is based on both quantitative and qualitative factors. The review method is uniform for all casinos affiliated with Bojoko, so you can easily compare this casino with other brands.

2.9

Bonuses

Banking

Games

Support

Usability

Player rating

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Pros:

Microgaming's slots
Easy deposits

Cons:

Poor bonus terms
Old-fashioned casino
Limited game library
Not good on desktop browser

Deposit Methods

Mastercard Visa Skrill NETELLER Paysafecard PayPal Maestro Neosurf EcoPayz MuchBetter

Withdrawal Methods

Mastercard Visa Online bank transfer Skrill NETELLER PayPal Maestro EcoPayz MuchBetter

Grand Hotel Casino Overview

Grand Hotel Casino offers a glimpse of a high-class gambling establishment, but sadly, doesn't really deliver the experience.

With a design resembling an actual old-fashioned hotel, I really didn't know what to expect from the Grand Hotel Casino. But old-fashioned was about right. The casino still has a downloadable software, even for PCs, which is something that's gone away with the dodo. And, when I downloaded the software, it still kept freezing and being a right pain.

The casino offers hundreds of casino games, but the only supplier really worth mentioning is Microgaming. Luckily, there are progressive jackpots and your standard collection of table games.

Banking here has been made very easy, and there are no processing fees. The customer support is also good.

Grand Hotel Casino offers a bonus package worth hundreds of pounds, which does look nice. However, I'd advise you to read the T&Cs, as the offer comes with a steep wagering requirement.

play on Grand Hotel Casino »

Grand Hotel Casino Welcome Bonus

Grand Hotel Casino divides their bonus into several deposits. When you start, you'll get the following.

There is a 200x wagering requirement on the welcome bonus. And I did ask myself a few times whether it was really worth opting in. But, it's hard to say no to bonus money, so I accepted the terms and conditions and went for the bonus.

Having said that, wagering £8,000 for a £40 bonus is just way too high and also way, way above industry standards. When you normally get bonuses with wagering around 35, getting one with 200 is ridiculous.

There is an issue with the bonus in that it isn't immediately credited to your account as soon as you deposit. I was 15 minutes into some gameplay when the bonus suddenly appeared.

Check out our newest sign up bonuses page for better offers, as there are plenty.

Grand Hotel Casino bonus is a solid bonus money offer

Significant terms: New UK players only, 18+. A minimum deposit of £10 applies. Bonus is subject to a 200x wagering requirement. Games contribute differently towards playthough. Full terms and Bonus terms apply. GambleAware.org.

VIP / Special Promotions

By joining Grand Hotel Casino, you are automatically enrolled into the Casino Rewards Loyalty Program.

There are six status levels for you to climb, with each and every one unleashing a set of perks and rewards. Each level brings you a new set of benefits, including bigger bonuses and promotions, 24/7 support, birthday gifts, access to exclusive games and personal VIP Hosts.

You are also entered into the Time of Your Life Sweepstakes and VIP Lucky Jackpot, amongst many other perks.

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Compare Grand Hotel Casino Bonus

Grand Hotel Casino's sign-up offer doesn't have the best possible terms and conditions, but how does it compare to others? In comparison to other UK casino bonuses, the terms are actually one of the worst ones. 

200x wagering requirement is in many cases multiple times more than with other casinos. Yo ucan use our bonus comparison tool below and set any other casino beside Grand Hotel. Recommendation is to use some other casino's bonus at least before Grand Hotels.

Bojoko rating 2.9
1st deposit bonus 100%/£100
No deposit bonus -
Min. deposit £10
Wag. req. (bonus) 200x (B)
Wag. req. (spins) 200x
Max cash out Unlimited
Bojoko rating 4.2
1st deposit bonus 100%/£123
No deposit bonus 10 free spins
Min. deposit £10
Wag. req. (bonus) 50x (B)
Wag. req. (spins) 50x
Max cash out Unlimited

Grand Hotel Casino Game Suppliers

The list of game providers is short on Grand Hotel Casino. Their site is built mainly on Microgaming's products, and that's about it.

 

Microgaming Evolution Gaming Just For the Win Foxium Crazy Tooth Studio Fortune Factory Studios Slingshot Studios
Microgaming Evolution Gaming Just For the Win Foxium Crazy Tooth Studio Fortune Factory Studios Slingshot Studios
Evolution Gaming

There is nothing grand about the selection of games at Grand Hotel Casino. The only provider which is really worth mentioning is Microgaming.

You can play slot games such as Agent Jane Blonde, Alley Cants, Bikini Party and Break Da Bank. You can also enjoy a number of progressive jackpot slot games, including Mega Moolah, King Cashalot, Triple Sevens, Fruit Fiesta and Jackpot Deuces. There are some RNG table games available as well.

On the first page, I noticed they had the option to download HD software. Is this even still a thing? I downloaded the software, but after the initial launch animation, the software just froze. After trying the casino via browser, I had better luck.

I tried a few of the games which were meant to be "exclusive" to the casino. Games such Immortal Creatures might look good as a thumbnail but that's just about as exciting as this is going to get. After a few rounds I was so bored I was wondering why I was wasting my money on such a dull game.

Back in the lobby, I decided to inject some fun into my day with the help of Mega Moolah. The huge progressive jackpot games are perhaps the best thing about Grand Hotel Casino, but today, the game wasn't in the mood and I got stiffed.

Desktop Game Information

  • Games: 680
  • Slots: 550
  • Table games: 80
  • Jackpot games: 10
  • Crash games: 0

The number of games is an approximation at the time of writing the review. The numbers may change when new providers are included and new games are added.

The live casino games are a bit perplexing on Grand Hotel Casino, as you may or may not be able to see them, and I can't really tell you why. This is probably some technical issue that is due to the old casino platform and how it works with different regions. The same casino is available outside of the UK, and they have more live gaming options.

Grand Hotel Casino does list a dozen or so live tables, but they don't show up to everyone. While testing the site, I couldn't access any of them on mobile but did see them on desktop. Our other casino expert was able to see them in the desktop app, and also had problems on mobile.

The games are a basic selection of Evolution's live tables. The stuff that gets you by when you want something a bit different to play.

Live Game Information

  • Total number of live casino games: 20

The number of games is an approximation at the time of writing the review. The numbers may change when new providers are included and new games are added.

You can take the Grand Hotel mobile site out and about with you. With hundreds of slot games, table and card games, live dealer games and video poker titles by Microgaming on offer, the site has been fully optimised to work seamlessly on mobile.

All games are web-based, so there is no Grand Hotel mobile casino app to download and install. This means that you can play directly on your web browser on any handheld device, including Android, iOS and Windows phones and tablets.

The casino behaves well on mobile. Gameplay was smooth, and it was easy to go through the casino's different areas. The games do render well in portrait mode but switch to landscape, and they just look too small for the screen.

I also noticed the casino drained my battery really quickly so do keep an eye out for that. My phone also got quite hot which is something that it doesn't normally do.

When it comes to money transfers, the Grand Hotel Casino are serious. There are so many ways you can deposit. The whole process is swift and painless (unlike trying to use their casino on desktop). Just keep in mind it will take some time for your welcome bonus to make an appearance.

Payment method Min deposit Min withdrawal Possible fees
Visa £10 £10 -
Mastercard £10 £10 -
Maestro £10 £10 -
PayPal £10 £10 -
Paysafecard £10 -
Neteller £10 £10 -
MuchBetter £10 £10 -
Skrill £10 £10 -
Neosurf £10 -
Payz £10 £10 -

Withdrawing is incredibly easy too. The bonus is forfeited if you haven't reached your wagering requirements. In less than a minute, I was able to cash out.

There are no processing fees involved when withdrawing, and the site informed me it would take 1 business day for the withdrawal to be processed. After around 36 hours, I received an email saying this was successfully processed. Two days later, the money was in my account.

Grand Hotel casino withdrawal time is 24 hours on average. It might vary though depending on the withdrawal method. 

  • Mastercard: 1-3 working days
  • Visa: 1-3 working days
  • Skrill: 0-1 working days
  • NETELLER: 0-1 working days
  • PayPal: 0-1 working days
  • Maestro: 1-3 working days
  • Payz: 1-3 working days
  • MuchBetter:1-3 working days

Support is available via live chat and email (support@crhelpdesk.com) and is there 24 hours a day, 7 days a week. This is a good place to start for any casino, as some of us players are night owls and others are early birds. There are no perfect opening hours, so 24/7 is the right move.

For email support, Grand Hotel Casino says it might take up to 48 hours for them to answer. I know this is not the average response time, but have some pride and aim lower. I know I wouldn't want to wait for over a day for an answer.

There are a few FAQs available when accessing the desktop version. These can be found at the very bottom of the page.

  • Email support: ✅
  • Live support:
  • Phone support: ❌

Like all UK-licensed online casinos, Grand Hotel Casino needs to know who their customers are. This means you need to provide them with accurate information and verify those with documents.

When you create an account, there is one thing that I don't understand. Instead of logging in using your email, you will be assigned a jumble of letters and numbers as the username. Now my memory is good, but there is no way I would be able to remember this, so I wrote it down and went on the deposit.

Before you can make a deposit, you will be asked to send in the following documents:

  • Proof of ID (passport, driving license, ID card)
  • Proof of address (utility bill, bank statement, official government letter)
  • Proof of Payment Method

Grand Hotel Casino encourages responsible gambling by offering players daily, weekly and monthly deposit limits, as well as cooling off periods of between 24 hours and 6 weeks, and self-exclusion periods of at least 6 months.

You can avail yourself of the below options and tools which promote responsible gambling:

  • Deposit Limits
  • Self-Assessment Test
  • Take A Break
  • Reality Check
  • Self-Exclusion

If you require professional support and assistance, it's recommended to get in touch with organisations such as GamStop and Gamblers Anonymous.

Grand Hotel Casino is part of the Microgaming casino family, officially known as Casino Rewards. They can be a handful these days, so here are some more modern options to choose from.

  • Amber Spins Casino: Amber Spins has a sweet and colourful look to it. A nice selection of games and fairly good bingo rooms as well will keep you busy for a while.
  • Trada Casino: Trada Casino is a great example of another, better casino family, Aspire Global. Their sites do share a lot of similarities amongst themselves, but the games there are good.
  • Pub Casino: Pub Casino is a fun site that leans heavily on the classic UK pub theme. Their casino feels like a second home and comes with a lot of great games.

FAQ

Grand Hotel Casino is owned and operated by Apollo Entertainment Limited.

Grand Hotel Casino is a legit casino site. It has been around since 2000, but unfortunately, they haven't really updated the site since then.

About the Author

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Ville Saari

Reviewed by:

Ville Saari
Ville is an industry veteran, who has written thousands of gambling-related reviews and articles since 2009. He is an IT engineer with a passion for game and strategy optimisation, and to teach the world to play better.

Methodology

This review was made independently by Bojoko’s casino expert. Rating score is based on both quantitative and qualitative factors: bonuses, game selection, payment methods, customer service and usability.

The review method is uniform for all casinos affiliated with Bojoko, so you can easily compare this casino with other brands.

See the full review methodology here.

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