Overview
Grand Hotel Casino (UK) offers a glimpse of a high-class gambling establishment, but sadly, doesn't really deliver the experience.
With a design resembling an actual old-fashioned hotel, I really didn’t know what to expect from the Grand Hotel Casino. But old-fashioned was about right. The casino is inaccessible via browser and to play you will need to download the software. Although when I downloaded the software it still kept freezing and I wasn’t able to experience this casino on desktop.
This is when I switched to my mobile phone. I managed to create an account and start playing with a good overall experience, but only on my phone.
The casino offers hundreds of casino games, but the only supplier really worth mentioning is Microgaming. Luckily, there are progressive jackpots and your standard collection of table games.
Banking here has been made very easy, and there are no processing fees. The customer support is also good.
Grand Hotel Casino offers a bonus package worth of hundreds of pounds, which does look nice. However, I'd advice you to read the T&Cs, as the offer comes with a steep wagering requirement.
There is a welcome package worth £560 waiting for you ay Grand Hotel Casino:
- 1st deposit: 100% match bonus up to £100
- 2nd deposit: 50% match bonus up to £150
- 3rd deposit: 30% match bonus up to £150
- 4th deposit: 20% match bonus up to £160
There is a 200x wagering requirement on the welcome bonus. And I did ask myself a few times whether it was really worth opting in. But it’s hard to say no to free money so I accepted the terms and conditions and went for the bonus. Having said that, wagering £8,000 for a £40 bonus is just way too high and also way, way above industry standards.
There is an issue with the bonus in that it isn’t immediately credited to your account as soon as you deposit. I was 15 minutes into some gameplay when the bonus suddenly appeared.
First deposit bonus code
You don't need a bonus code to claim Grand Hotel Casino's first deposit bonus.
Significant terms and conditions
- New UK players only, 18+
- A minimum deposit of £10 applies
- Bonus is subject to a 200x wagering requirement
- Games contribute differently towards playthoughs
- Play responsibly
Full terms and bonus terms apply.
VIP / Special promotions
By joining Grand Hotel Casino, you are automatically enrolled into the Casino Rewards Loyalty Program.
There are six status levels for you to climb, with each and every one unleashing a set of perks and rewards.
Each level brings you a new set of benefits including bigger bonuses and promotions, 24/7 support, birthday gifts, access to exclusive games and personal VIP Hosts.
You are also entered into the Time of your Life Sweepstakes and VIP Lucky Jackpot amongst many other perks.
There is nothing grand about the selection of games at Grand Hotel Casino. The only provider which is really worth mentioning in Microgaming.
You can play slot games such as Agent Jane Blonde, Alley Cants, Bikini Party and Break Da Bank. You can also enjoy a number of progressive jackpot slot games, including Mega Moolah, King Cashalot, Triple Sevens, Fruit Fiesta and Jackpot Deuces. There are some RNG table games available as well.
On the first page, I noticed they had the option to download HD software. Is this even still a thing? I downloaded the software but after the initial launch animation the software just freezes. This means it was impossible for me to play on desktop and everything was done via mobile.
I tried a few of the games which were meant to be “exclusive” to the casino. Games such Immortal Creatures might look good as a thumbnail but that’s just about as exciting as this is going to get. After a few rounds I was so bored I was wondering why I was wasting my money on such a dull game.
Back to the lobby, I went and I decided to inject some fun into my day with the help of Mega Moolah. Alas, the Mega Wheel was nowhere to be seen so I had to admit defeat and go back to the lobby to look at what else is on offer. Sadly, that’s about it. There is no live casino to be found which is very disappointing considering there aren’t many slots available to begin with.
Oh well, back to Mega Moolah I went.
Desktop game information
| Games | 624 |
| Slots | 519 |
| Table games | 36 |
| Jackpot games | 20 |
Desktop game providers
You can take the Grand Hotel mobile site out and about with you. With hundreds of slot games, table and card games, live dealer games and video poker titles by Microgaming on offer, the site has been fully optimised to work seamlessly on mobile.
All games are web-based, so there is no Grand Hotel mobile casino app to download and install. This means that you can play directly on your web browser on any handheld device, including Android, iOS and Windows phones and tablets.
I accessed the casino via the Chrome app on my iOS device. I don’t have anything to compare the mobile version with since the casino is not accessible via the browser on desktop.
Having said that, the casino behaves well on mobile. Gameplay was smooth and it was easy to go through the casino’s different areas. The games do render well in portrait mode but switch to landscape and they just look too small for the screen.
I also noticed the casino drained my battery really quickly so do keep an eye out for that. My phone also got quite hot which is something that it doesn’t normally do. To be fair, I did spend over an hour playing MegaMoolah.
Mobile game information
| Games | 260 |
| Slots | 229 |
| Table games | 31 |
| Jackpot games | 5 |
Mobile game providers
Live casino fans will be delighted to learn that there is a humongous collection of live dealer titles supplied by Evolution Gaming.
You can play games, including Live Blackjack, Roulette Live, Live Baccarat, Dream Catcher, Live Caribbean Stud Poker and Live Casino Hold’em amongst many others.
You can play all of these games either within the comfort of your own home, or on the go, from your smartphone or tablet.
Live game information
Total number of live casino games: 46
Live game suppliers
Grand Hotel Casino encourages responsible gambling by offering players daily, weekly and monthly deposit limits, as well as cooling off periods of between 24 hours and 6 weeks, and self exclusion periods of at least 6 months.
You can avail yourself of the below options and tools which promote responsible gambling:
- Deposit Limits
- Self-Assessment Test
- Take A Break
- Reality Check
- Self-Exclusion
If you require professional support and assistance, it's recommended getting in touch with organisations such as GamStop and Gamblers Anonymous.
Support is available via live chat and email (support@crhelpdesk.com) and is there 24 hours a day, 7 days a week. There are a few FAQs available when accessing the desktop version. These can be found at the very bottom of the page.
Site languages
English, German, French
Email support languages
English, Finnish, German, French, Spanish, Italian, Russian, Croatian, Czech, Danish, Norwegian, Slovak, Ukrainian, Korean, Japanese
Live support languages
English, Finnish, German, French, Spanish, Italian, Russian, Croatian, Czech, Danish, Norwegian, Slovak, Ukrainian, Korean, Japanese
Phone support languages
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I couldn’t find a way to register an account without downloading the software. At least I was able to use my phone to register the account. The process is quite easy and I created the account in less than a minute.
There is one thing however that I don’t understand. Instead of logging in using your email you will be assigned a jumble of letters and numbers as the username. Now my memory is good but there is no way I would be able to remember this, so I wrote it down and went on the deposit.
In the meantime, I receive a welcome email letting me know my username and what the welcome offer consists of.
At no point was I asked to verify my email or phone number. Even when it came to withdrawing I didn’t need to send in any documentation. However, if I would continue playing at the casino, they would eventually have to confirm my identity. This is known as a KYC process (Know Your Customer), and it's to fulfil the legal and regulatory obligations. It's a completely normal procedure at UK-licensed online casinos.
At some point after your registration, you will be asked to send in the following documents:
- Proof of ID (passport, driving license, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of Payment Method
When it comes to money transfers, the Grand Hotel Casino are serious. There are so many ways you can deposit. The whole process is swift and painless (unlike trying to use their casino on desktop). Just keep in mind it will take some time for your welcome bonus to make an appearance.
Withdrawing is incredibly easy too. The bonus is forfeited if you haven’t reached your wagering requirements. In less than a minute I was able to cash out. There are no processing fees involved when withdrawing and the site informed me it will take 1 business day for the withdrawal to be processed. After around 36 hours, I received an email saying this was successful processed. Two days later the money was in my account.
Depositing methods
Withdrawal methods
Withdrawal times
Mastercard 1-3 working days, Visa 1-3 working days, Wire transfer 6-10 working days, Skrill 0-1 working days, NETELLER 0-1 working days, PayPal 0-1 working days, Maestro 1-3 working days
