Grand Hotel Casino review (UK)

There is a welcome package worth £560 waiting for you ay Grand Hotel Casino:

• 1st deposit: 100% match bonus up to £100
• 2nd deposit: 50% match bonus up to £150
• 3rd deposit: 30% match bonus up to £150
• 4th deposit: 20% match bonus up to £160

There is a 200x wagering requirement on the welcome bonus. And I did ask myself a few times whether it was really worth opting in. But it's hard to say no to bonus money, so I accepted the terms and conditions and went for the bonus.

Having said that, wagering £8,000 for a £40 bonus is just way too high and also way, way above industry standards.

There is an issue with the bonus in that it isn't immediately credited to your account as soon as you deposit. I was 15 minutes into some gameplay when the bonus suddenly appeared.

Significant terms and conditions

• New UK players only, 18+.
• A minimum deposit of £10 applies.
• Bonus is subject to a 200x wagering requirement.
• Games contribute differently towards playthoughs.

Please gamble responsibly.

VIP / Special promotions

By joining Grand Hotel Casino, you are automatically enrolled into the Casino Rewards Loyalty Program.

There are six status levels for you to climb, with each and every one unleashing a set of perks and rewards.

Each level brings you a new set of benefits including bigger bonuses and promotions, 24/7 support, birthday gifts, access to exclusive games and personal VIP Hosts.

You are also entered into the Time of your Life Sweepstakes and VIP Lucky Jackpot amongst many other perks.

There is nothing grand about the selection of games at Grand Hotel Casino. The only provider which is really worth mentioning in Microgaming.

You can play slot games such as Agent Jane Blonde, Alley Cants, Bikini Party and Break Da Bank. You can also enjoy a number of progressive jackpot slot games, including Mega Moolah, King Cashalot, Triple Sevens, Fruit Fiesta and Jackpot Deuces. There are some RNG table games available as well.

On the first page, I noticed they had the option to download HD software. Is this even still a thing? I downloaded the software but after the initial launch animation the software just freezes. This means it was impossible for me to play on desktop and everything was done via mobile.

I tried a few of the games which were meant to be "exclusive" to the casino. Games such Immortal Creatures might look good as a thumbnail but that's just about as exciting as this is going to get. After a few rounds I was so bored I was wondering why I was wasting my money on such a dull game.

Back to the lobby, I went and I decided to inject some fun into my day with the help of Mega Moolah. Alas, the Mega Wheel was nowhere to be seen so I had to admit defeat and go back to the lobby to look at what else is on offer. Sadly, that's about it. There is no live casino to be found which is very disappointing considering there aren't many slots available to begin with.

Oh well, back to Mega Moolah I went.

Desktop game information

• Games 624
• Slots 519
• Table games 63
• Jackpot games 10

The live casino games are a bit perplexing on Grand Hotel Casino, as you may or may not be able to play them, and I can't really tell you why.

Grand Hotel Casino does list a dozen or so live tables, but they don't show up to everyone. While testing the site, I couldn't access any of them on mobile or desktop, but our other casino expert was able to see them in the desktop app, but not on mobile. At this point, I would just accept that they don't have them and be positively surprised if they show up.

Live game information

• Total number of live casino games -

You can take the Grand Hotel mobile site out and about with you. With hundreds of slot games, table and card games, live dealer games and video poker titles by Microgaming on offer, the site has been fully optimised to work seamlessly on mobile.

All games are web-based, so there is no Grand Hotel mobile casino app to download and install. This means that you can play directly on your web browser on any handheld device, including Android, iOS and Windows phones and tablets.

I accessed the casino via the Chrome app on my iOS device. I don't have anything to compare the mobile version with since the casino is not accessible via the browser on desktop.

Having said that, the casino behaves well on mobile. Gameplay was smooth and it was easy to go through the casino's different areas. The games do render well in portrait mode but switch to landscape and they just look too small for the screen.

I also noticed the casino drained my battery really quickly so do keep an eye out for that. My phone also got quite hot which is something that it doesn't normally do. To be fair, I did spend over an hour playing Mega Moolah.

When it comes to money transfers, the Grand Hotel Casino are serious. There are so many ways you can deposit. The whole process is swift and painless (unlike trying to use their casino on desktop). Just keep in mind it will take some time for your welcome bonus to make an appearance.

Withdrawing is incredibly easy too. The bonus is forfeited if you haven't reached your wagering requirements. In less than a minute I was able to cash out.

There are no processing fees involved when withdrawing and the site informed me it will take 1 business day for the withdrawal to be processed. After around 36 hours, I received an email saying this was successful processed. Two days later the money was in my account.

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard 1-3 working days
• Visa 1-3 working days
• Wire transfer 6-10 working days
• Skrill 0-1 working days
• NETELLER 0-1 working days
• PayPal 0-1 working days
• Maestro 1-3 working days

Support is available via live chat and email (support@crhelpdesk.com) and is there 24 hours a day, 7 days a week. This is a good place to start for any casino, as some of us players are night owls and others are early birds. There are no perfect opening hours, so 24/7 is the right move.

For email support, Grand Hotel Casino says it might take up to 48 hours for them to answer. I know this is not the average response time, but have some pride and aim lower. I know I wouldn't want to wait for over a day for an answer.

There are a few FAQs available when accessing the desktop version. These can be found at the very bottom of the page.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅

I couldn't find a way to register an account without downloading the software. At least I was able to use my phone to register the account. The process is quite easy and I created the account in less than a minute.

There is one thing however that I don't understand. Instead of logging in using your email you will be assigned a jumble of letters and numbers as the username. Now my memory is good but there is no way I would be able to remember this, so I wrote it down and went on the deposit.

In the meantime, I receive a welcome email letting me know my username and what the welcome offer consists of.

At no point was I asked to verify my email or phone number. Even when it came to withdrawing I didn't need to send in any documentation. However, if I would continue playing at the casino, they would eventually have to confirm my identity. This is known as a KYC process (Know Your Customer), and it's to fulfil the legal and regulatory obligations. It's a completely normal procedure at UK-licensed online casinos.

At some point after your registration, you will be asked to send in the following documents:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

Grand Hotel Casino encourages responsible gambling by offering players daily, weekly and monthly deposit limits, as well as cooling off periods of between 24 hours and 6 weeks, and self exclusion periods of at least 6 months.

You can avail yourself of the below options and tools which promote responsible gambling:

• Deposit Limits
• Self-Assessment Test
• Take A Break
• Reality Check
• Self-Exclusion

If you require professional support and assistance, it's recommended getting in touch with organisations such as GamStop and Gamblers Anonymous.