Jackpot.com Casino Review

Jackpot.com's main focus is on massive lotteries and progressive jackpot games. The site offers the world's largest lotteries as well as a plethora of progressive jackpot games to choose from. 

Aside from these genres, Jackpot.com casino's slot, table game, and instant game categories are brimming with pure quality. The casino section includes more traditional slot machines, such as Playtech's Age of Gods series, while the dedicated slots section includes everything from Megaways games to classics like Starburst and Flower Fortunes. While they have a number of excellent providers, they lack some of the biggest names. If you're looking for names like Hacksaw Gaming or Nolimit City, this may not be the casino for you.

I had mixed feelings about the categorisation at Jackpot.com. There are categories for each type of game, but there are none for themes or game mechanics. You also don't have the option to filter games, but the search function allows you to see the entire selection of each developer. I believe the casino should have done better by including at least some subcategories for a smoother experience. 

On a positive note, I appreciated Jackpot.com's attention to detail. Each game displays the provider behind it when you hover over the game icon, and you can see additional details about them with labels. Games participating in tournaments, for example, or the most recent releases, are labelled with their own symbols to help you spot them while browsing the selection.

game information

• Games: 1200
• Slots: 1100
• Table games: 20
• Jackpot games: 80
• Crash games: 0

^{The number of games is an approximation at the time of writing the review. The numbers may change when new providers are included and new games are added.}

When it comes to live casino, Jackpot.com relies solely on Playtech Live. While the game developer provides everything you could want from a solid live casino experience, I felt the selection lacked a bit of variety.

For instance, traditional games like roulette, blackjack, and baccarat have tables covering all bet sizes and game variants, but you can't say the same for game shows. There are some thrilling games available, such as Deal or No Deal and Buffalo Blitz Live, but not being able to play Crazy Time or Mega Wheel is always a letdown.

The live casino lobby itself was well organised; each game type has its own category, making it easy to browse the tables and make your pick. I was pleased with the smooth, glitch-free, and quick loading of all Playtech games in terms of performance.

Simply put, Jackpot.com has a great live casino environment but could do with some additional game providers.

Live game information

• Total number of live casino games: 60

^{The number of games is an approximation at the time of writing the review. The numbers may change when new providers are included and new games are added.}

The site was already straightforward and easy to use on desktop, but Jackpot.com's mobile experience took things even further. You can download the Jackpot.com app on both Android and iOS for a fully immersive casino experience.

The casino was quick to respond on mobile, each tab loaded in seconds regardless of which device I used. I played mostly with my OnePlus, and I can definitely recommend Jackpot.com's app as one of the best Android casino apps.

Finally, rather than having the games in rows of five, you can now browse them in rows of two, which are easier on the eyes on mobile. Jackpot.com gets top marks for its mobile version.

Jackpot.com goes above and beyond when it comes to the deposit methods they offer for UK players. Deposits begin at £10 and can be made using traditional payment cards, open banking methods, prepaid cards, the leading e-wallets. It is a pay by phone casino with Boku for mobile bill deposits.

The £10 deposit minimum is in line with the industry standard, which was great to see. Just keep in mind that the exclusive welcome offer requires a minimum deposit of £15 to be activated.

The operator has also handled the withdrawal side well, with a minimum of £5 accepted for cashouts. You can use the same variety of methods to withdraw, with the exception of those that only work for deposits. There are no fees for withdrawals from Jackpot.com.

The average withdrawal time at Jackpot.com is 1-3 banking days for card withdrawals, and 0-1 working days for e-Wallets like Skrill, Neteller, and PayPal.

The casino estimates that withdrawal processing takes up to 72 hours, but fortunately, this seems to be a safe estimate as most withdrawals are processed within hours.

Estimated withdrawal times:

• Mastercard: 1-3 working days
• Visa: 1-3 working days
• Maestro: 1-3 working days
• Skrill: 0-1 working days
• Neteller: 0-1 working days
• Trustly: 0-1 working days
• Sofort: 1-3 working days
• PayPal: 0-1 working days
• Bank transfer: 2-5 working days

Jackpot.com shines when it comes to its customer service, which is available through all channels possible. You can contact the team via live chat, email, phone, and Facebook Messenger, so you can use whichever method you prefer. 

When it comes to the available hours, the team can be contacted between 10:00 GMT and 22:00 GMT. For emails, the team aims to respond within 24 hours, which is also fairly quick.

My personal experience with Jackpot.com support was fantastic. I had a question about the casino's withdrawal process and contacted the support team via live chat. Within minutes, I received assistance from an agent who both resolved the issue and gave me clear instructions on how to proceed in the future. Solid support like this should be the norm at all casinos, but compared to some of the sites I've played at, Jackpot.com really delivers excellence.

You can get help from the frequently asked questions section of the page in addition to their contact channels. This is also far superior to the norm, with multiple topics covered by detailed responses.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅
  

Jackpot.com follows the KYC (Know Your Customer) regulations in order to prevent underage gambling and money laundering as well as adhere to the licencing regulations. 

There are two parts to the KYC process, starting from the moment you register at the casino. You are required to fill out a form with your basic information, which is then verified in the second part of the process.

The second part of the process is to upload documentation supporting the details you gave the casino. This must be done before you can start playing at the casino.

You need to provide the following documents for full verification:

• Proof of ID
• Proof of address
• Proof of payment

If your account is put on hold after you register, which may happen if the automatic ID check fails, you can send the requested documentation to the team via email. You can also do this through your account manager, and if you're unsure what types of files are accepted, check out the dedicated documentation page for detailed instructions on how to submit the documents. 

Jackpot.com aims to process all documents within 72 hours.

Jackpot.com is a safe casino, that is licensed and regulated in Great Britain by the Gambling Commission under account number 49262, making it a safe gambling destination. 

The operator has also made certain that the casino is on top of responsible gambling, with a variety of responsible gambling tools available to assist you in controlling your gambling.

These include the following:

• Deposit limits
• Reality checks
• Self-exclusion (Time outs)

You can control your spending with the deposit limit tool, which allows you to set daily, weekly, or monthly limits. This can be enabled from the "account details" section of your account. The reality checks are a great way to keep track of how much time you spent on the site, and the time out option allows you to take a break from gambling at the casino for a specific amount of time.

The dedicated responsible gambling page also features a self-assessment test as well as other helpful information about safe gambling.

If you enjoy Jackpot.com, you might be interested in these alternatives as well. 

• Vegasland: VegasLand strives to deliver the authentic Vegas experience to your home. This Aspire Global casino has a robust bonus for newcomers and sports over 3,000 games.
• Yako: Yako Casino is the perfect destination for slot fans. Here, you'll find plenty of entertainment from various leading game suppliers.
• Casumo: Casumo is an innovative, and award-winning online casino with plenty to offer. It stands out with unique features, clever design, and rewards for all types of players.

Jackpot.com Casino is owned by Lottomatrix Operations LTD.

Jackpot.com is a legit online casino with UKGC licensing.

Jackpot.com offers slots, table games, live casino, jackpots, and special games.