Slot Planet casino review (UK)

Slot Planet has actually been around since 2005, and it comes as no surprise that the site delivers a secure and largely positive gambling experience to players.

I particularly like the design of the site, with its bold colours and cosmic theme capable of catching the eye and keeping players engaged. The layout is also game-centric and incredibly intuitive, creating straightforward navigation that’s only let down by the relative difficulty of launching the live chat feature.

I was also impressed with the widespread appeal of the welcome bonus and the available range of games, while Slot Planet processes genuinely fast and efficient payouts (often in less than 24 hours).

However, the site’s customer service is in need of considerable improvement, particularly in terms of its live chat and the noticeable lack of a detailed FAQ.

In addition to its immersive, intergalactic theme, Slot Planet also offers a welcome bonus in the form of a 100% deposit match up to the value of £222.

New players who opt into the welcome offer will also earn 22 free spins, which can be deployed exclusively on the iconic Starburst slot.

To qualify for the bonus, you’ll have to make a first deposit of at least £20, simply by clicking through the ‘Deposit’ icon in the bottom left-hand corner of the screen. From here, you can confirm the value of your deposit, either by highlighting one of the predetermined amounts on-screen or clicking ‘other’ and entering a different sum of money.

At this stage, a ‘select your bonus’ section will appear beneath the deposit amounts, from which you can click through ‘Add Bonus’ and automatically bring up the welcome offer.

Then simply click the welcome bonus option and confirm your selection, before completing your deposit and adding the funds instantly to your account.

Although you won’t see the 22 free spins highlighted on your account, you can activate these by loading the aforementioned Starburst slot. You can then play through your 22 free rounds, each of which is set at a coin value of 0.01.

I won a modest £1.62 from this period of gameplay, which was immediately added to my bonus rounds. Of course, you shouldn’t expect large wins from a low-variance slot of this type, but the poor frequency of wins was something of a disappointment. It was also hard to measure this against the winnings cap for the free spins, which wasn’t listed as part of the bonuses terms and conditions.

I raised this as an issue through the site’s live chat and email channels, and was eventually told that the maximum free spins winnings were capped at £20 (which is fairly standard in the current market).

When it comes to the wagering requirements associated with the bonus, these are actually quite competitive. More specifically, you’ll have to play through 35x the total value of the bonus funds before withdrawing anything from this balance, including any winnings garnered from your free spins.

As the deposit amount isn’t included as part of the wagering requirements, I therefore only had to play through £701.62 to complete a withdrawal of my bonus funds.

This is a reasonable amount in the current marketplace, particularly as the terms dictate that you have 30 days in which to meet your wagering requirements. It also contributes to a fair and accessible welcome bonus, and one that should appeal to players across the board.

Slot Planet certainly puts its 2000-strong games library at the front and centre of its casino experience, with all titles and verticals accessible through both the homepage and the ‘games’ tab on the left-hand menu.

To browse the library in detail on either page, simply scroll down beneath the fold to review recommended games (based on your behaviour) and the full range of verticals. When accessing the games lobby, you’ll also see a list of recently played games, which lets you find your favourites quickly and efficiently.

You’ll also find a handy search bar above the fold in the games lobby, enabling you to look for specific titles and slots directly.

I was also relatively impressed by the average loading times of games like Starburst and Book of Dead. These typically took less than 10 seconds to open, while I experienced very little lag and absolutely no interruption during gameplay.

You can access the live roulette and blackjack lobbies in a similar period of time, although individual real-time games may take a little longer to load. Lightning Roulette takes between 15 and 20 seconds to open on average, for example, as did Free Bet Blackjack.

While the load times for live games would benefit from being a little shorter, it’s hard not to be impressed with the sheer range of titles on offer at Slot Planet.

There are currently more than 60 table games to enjoy at the site, for example, while the presence of 56 progressive jackpot slots should also appeal to high-rollers who want to pursue larger base game wins.

There are currently no native Slot Planet apps on either iOS or Android, but you can access the mobile site through your Safari or Chrome browser. However, the navigation is slightly different from the desktop site, so it may take you a little time to grow accustomed to the new layout.

For example, the home, games and search tabs run along a horizontal menu at the bottom of the page, while you’ll have to click through a drop-down menu to access your account information and the live chat feature.

In contrast, the mobile games lobby largely mirrors the design of the desktop version, immediately displaying your recently played games and the most popular titles above the fold. The search icon also remains fixed in place at the bottom of the page even as you scroll down in search of games.

You’ll find that the average time taken to load games is quicker through the mobile site, with titles like Starburst opening in under 10 seconds. However, the mobile games library is a little smaller than the desktop version, so some of your favourite titles may not be available on the move.

There are two primary channels through which you can access Slot Planet’s customer service team; namely live chat and email.

In the case of the live chat feature, this is available 24/7 and can be accessed by scrolling down to the bottom of either the homepage or the games lobby. However, I had to spend a couple of minutes searching for the feature, as this site has chosen not to make it available through a floating icon on every landing page.

When you click through the ‘Live Chat’ icon, you’ll be able to launch the feature and enter a brief outline of your query. In my case, I raised a query about the 22 bonus free spins and whether they were subject to a maximum winnings cap, entering the queue in position one before being connected to an agent within five minutes.

As polite as the agent was, however, it seemed that they were unable to answer my query, as I was advised that she would have to transfer to me a UK host as soon as one became available. The agent then left the chat and there was no further interaction for 30 minutes before I had to end the conversation.

This suggests that there may be issues when contacting the live chat feature depending on your region and the precise time of day, creating a frustrating experience that may fall beneath your expectations as a player.

I subsequently messaged the same query to support@slotplanet.com, before immediately being sent an automated response confirming receipt and advising that an agent should get back to me within 24 hours.

The site was at least true to its word in this respect, as I received a reply in less than two hours confirming the maximum winnings cap for free spins in £20.

On a final note, the provision of customer service at Slot Planet is let down by the lack of a dedicated FAQ page. This means that you won’t be able to access quick answers to simple and generic questions, placing a strain on the two available customer service channels and making it harder to deal with problems pertaining to account management, bonus terms and withdrawals.

The site would definitely benefit from building a detailed FAQ section, especially if it’s serious about improving the quality of customer service that it provides in the future.

It can be argued that the initial sign up process at Slot Planet is a little long-winded, as you’ll have to enter your personal data across four different screens before verifying your new account officially by email.

During this, the site will try to automatically verify your identity, primarily by using your name, date of birth, physical address and mobile number (which you’ll enter on the final screen).

So long as you enter the details accurately and are registered at the electoral roll at your listed address, the customer service team at Slot Planet should be able to verify your identity successfully and get you up and running immediately.

This was true in my case, and once I’d received my verification link by email, I simply had to load this into a browser before completing my first deposit and qualifying for the welcome bonus. At this stage, your identity should be fully verified, and you shouldn’t have to provide any supporting documentation going forward.

If this isn’t the case, the team will send you an email prompting you to send photographic evidence of your passport or driving license (or ID card if you’re an EU resident), proof of your address dated within the last three months and copies of your chosen payment method.

You can then reply directly to this message and send the uploaded documents to support@slotplanet.com, ensuring that all four corners of the requested documents are fully visible.

There’s no facility to upload these documents to your account, nor is there a great deal of information about the verification process on the website. It’s also fair to say that this process could also be expedited and a little slicker, but it’s at least robust and compliant with UKGC laws.

There is a huge range of accepted payment methods at Slot Planet, and I was pleasantly surprised to discover that there were no regional restrictions placed on one or more of these options.

More specifically, I could choose to credit my account using Visa, MasterCard and Maestro debit cards, along with trusted e-wallets such as PayPal, Neteller and Skrill.

Deposits can also be made using Trustly and traditional bank transfer, while the prepaid Paysafecard provides a responsible and convenient option for players who are keen to manage their bankroll carefully.

I made my initial deposit of £20 using Visa Debit, with the funds landing in my account immediately and making me eligible to receive a further £20 in bonus funds.

I was quickly able to make my first withdrawal of £20 (which is the minimum threshold for transferring money from your account) using the same method, according to anti-money laundering laws that require you to withdraw funds through a method that has been previously used to credit your account.

The payment was internally processed the very same day, while in total it took less than 18 hours to land in my bank account. This is considerably quicker than the market average, while you can also track your pending and completed withdrawals quickly and easily through your account page when logged into the account.

Of course, some may be a little deterred by the fact that you can’t make a withdrawal of less than £20, but this is a relatively small detail that shouldn’t impact too dramatically on your overall experience.