Casiplay Casino Review

Casiplay has a library of quality slot games, albeit not the largest library. They do a sterling job of organising their games with some clear and neat icons that break the content down into ‘Featured Games', ‘New', ‘Slots, ‘Classic', ‘Table Games', and ‘Scratch Cards'. Casiplay hosts games from some of the industry's top gaming providers. However, I was disappointed to see that there were no progressive jackpot games.

I browsed through the slot offering and picked out Big Buffalo, Gonzo's Quest, the Cat Wilde, and the Doom of Dead slot for a spin. The slot performance was flawless; there was no lag, no pixelation, and clear gameplay.

You also have a vast selection of table games, including Blackjack, Roulette, and Baccarat. If you want to try your hand at a different type of game, you can give Video Poker and Online Scratch Cards a go.

Desktop Game Information 

• Games: 980
• Slots: 810
• Table games: 25
• Jackpot games: 20

^{These numbers are an approximation at the time of writing this review.}

No need to dress up and drive into town to play at your local brick-and-mortar casino if you are craving the live experience.

Leading game providers like Evolution Gaming have come to the rescue to supply you with top-notch live games fronted by stunning dealers and professional croupiers. You can enjoy top games, including Live Blackjack, Live Roulette, Live Baccarat, Dream Catcher, Lightning Roulette, and many more.

All of these live games can be enjoyed from the comfort of your home, on desktop or mobile.

After slots, I moved over to the live casino section, which has its dedicated place on the menu. The live casino is provided by Evolution Gaming and packs in a large number of live dealer games, including Football Studio Pro, Deal or No Deal, and Side Bet City. I opened the Crazy Time live dealer game, which played smoothly with clear visuals and impeccable audio. On top of the great game performance, I thoroughly enjoyed the Crazy Time game and would recommend it to the entertainment seekers out there!

For exclusive live casino bonuses from leading UK casinos, visit the live casino bonus UK page.

Live Game Information 

• Total number of live casino games: 127

^{These numbers are an approximation at the time of writing this review.}

If you want to play numerous casino games on the go, then you can give Casiplay's mobile casino a go. There are hundreds of mobile casino games that you can find on the main desktop casino here.

Designed to be easy to navigate on smaller screens, it is an excellent choice for players who like gambling on the go. It is accessible for both beginners and experienced players alike.

Since the website was created using the latest HTML5 technology, it is fully optimised and fully responsive on both smartphones and tablets. You only need to browse the site to continue where you left off.

You have access to hundreds of mobile casino games, features, and promotions available at the click of a button.

When it comes to making deposits into your Casiplay Casino account, you have dozens of payment methods to pick and choose from:

Making a deposit was more than easy. Casiplay has a respectable selection of payment options, including PayPal. I made a deposit using my Visa debit card, which was an easy two-step process. I discovered that I had to reluctantly pay a 2.5% fee on my deposit, which totaled my deposit to £41.

When I was ready to withdraw my funds, I hopped over to the ‘Cashout' section, where I discovered that I could only withdraw to the pound. I had £21.61 in my account to withdraw, but I was only able to cash out £21 with the £0.61 remaining in my account and lost a few spins on a game. There is no reason as to why you can't withdraw the entire amount; it's just a case of the casino using sneaky tactics to keep some funds in your account. This is not uncommon across online casinos.

Once I requested my withdrawal, I received an automated email to confirm the process. It took a total of five working days for the funds to reach my bank account. All in all, a below-average withdrawal process with some unfair tactics.

• Mastercard 1-6 working days
• Visa 1-6 working days
• Wire transfer 2-3 working days
• Skrill 1-2 working days
• NETELLER 1-2 working days
• AstroPay 2-3 working days
• EcoPayz 1-4 working days

At Casiplay, they care about their customers. This is why they have created a detailed Help section that is easy to follow.

If you require to get in touch with a member of their Customer Support team, you can do so via one of the below methods:

• Live Chat
• Phone: 0203 318 9367
• Email

Casiplay features a chat icon at the bottom right of the website. There is also a ‘contact us' page at the footer of the site which displays the contact options and details. Casiplay provides live chat and email support. I opened up the live chat which confused me slightly as there was Hebrew or a similar language around the chat box feature.

I still managed to get connected to a support agent without waiting. I queried about the cash-out feature as I couldn't seem to cash out my funds. After I confirmed my details to the support agent I received a response that suggested I couldn't withdraw my money until I completed the wagering on my bonus. Shortly after, I received another response backtracking on that statement, then guiding me how to cash out my funds. Outside of the non-English language scattered around the chatbox and the initial incorrect response, the live chat experience was good. Casiplay need to tidy up the language issue on the chatbox and they have a solid support service here.

The FAQs section was found in the footer of the site. This page was very thorough but lacked the presentation the rest of the website holds.

• Email support: ✅
• Live support:✅
• Phone support:✅

As part of their licensing agreement, Casiplay is obliged to verify the identity of their players. As soon as you sign up and make a real money deposit, they run verification checks.

Whenever they are unable to verify information automatically, you'll be asked to submit the following documentation:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

Casiplay takes the issue of responsible gambling seriously and is dedicated to providing a responsible gaming service for players.

In order to help players stay in control of their spending and gambling, they have created the following player protection tools:

• Personal Limits
• Cool Off
• Reality Check
• Session Time Limits
• Self-Exclusion

If you require support and assistance for yourself or a loved one, it is strongly recommended getting in touch with leading organisations such as Gamblers Anonymous and Gambling Therapy Helpline.

Playing at Casiplay is fun, but sometimes we need the change. Great alternatives for Casiplay are The Rialto Casino, Casumo, and Jackpot Village.

• The Rialto Casino: The Rialto Casino is operated by The Rank Group. They offer a wide range of games from providers like Evolution Gaming and Red Tiger, the players can enjoy a great range of options, from slots to table games and jackpots. 
• Casumo: Casumo is a casino that stands out for it adventurous gaming style and innovative approach. With their focus on social gaming, casino offers really diverse selection of slots and bonuses, for both new and existing players.
• Jackpot Village: Jackpot Village is another real great alternative for Casiplay. They offer thousands of casino games and over 80 progressive jackpots. They got a generous welcome package and the site is pretty straight-forward to use. 

Casiplay is owned by AG Communications Ltd.

Casiplay withdrawal generally lasts for about 1-6 days, depending on the method chosen for withdrawal.

Yes, Casiplay is a legit casino with a license from the United Kingdom Gambling Commission.