Casiplay casino review (UK)

Casiplay looks the part with a sleek structure, attractive graphics and simplified menus. This casino achieves high marks for user experience and site performance. But beneath the good looks are a few niggles that tug Casiplay down a few notches.

The homepage is very jazzy with lots of colours and movement. Moving through the site was seamless with everything neatly laid out and clearly labelled. The site screams excitement visually and does a fantastic job of inviting you into the entertainment.

I found the two-step sign up process to be easy to follow, it was just a case of inputting my details and hitting the sign up button. I also had the option to set my deposit limits and a reality check which is always positive, but it could be a bit more noticeable if I wanted to get anal about it.

I found Casiplay to be a solid performer. The casino has done a good job of presenting their product and organises their games fantastically. It was a joy to move through but it doesn’t hit perfect marks in all areas.

Once I completed the registration, a pop-up appeared to promote the welcome offer but it didn’t say what the welcome offer was. It just said ‘click here to get your welcome bonus’ and beneath it, there was a dulled out link to decline the offer. I clicked on the small image as I thought it would lead me to a page with more information on the bonus. However, it looped me into the bonus without me really wanting the bonus. When I made my deposit I received a £20 bonus on top. I felt a little duped into this bonus. The links could be a lot more clearer with some transparency on what I was claiming.

Casiplay offers a 50% bonus up to £50 and 30 spins on Starburst as their first deposit bonus. The bonus funds come attached to a 35x wagering requirement which is very much the industry average. I played the 30 spins I was given with my first deposit and won £4.55 to add onto my £20 bonus money. I was frustrated to see that I only had one visible balance of £64.55. I expected to have two balances separating the bonus funds and my real money. This is very usual for the industry and a little less transparent than I’d like to see. Anyhow, I cashed out my funds before completing the wagering, voiding the bonus money.

The welcome offer is a little short of the industry standard at only 50%. However, the terms are fair and the free spins are a nice touch. There isn’t much else going on in the way of promotions. The promotions page only promotes the welcome offer which spans across the first four deposits.

Casiplay has a library of quality slot games, albeit, not the largest library. They do a sterling job of organising their games with some clear and neat icons that break the content down into ‘Featured Games’, ‘New’, ‘Slots, ‘Classic’, ‘Table Games’ and ‘Scratch Cards’. Casiplay host games from some of the industry’s top gaming providers. However, I was disappointed to see that there were no progressive jackpot games.

I browsed through the slot offering and picked out Big Buffalo, Gonzo’s Quest and the Cat Wilde and the Doom of Dead slot for a spin. I spun the reels at £0.50 per spin and didn’t have many payouts to report on with the first two slots but I hit a few good wins on the Doom of Dead game. The slot performance was flawless, no lag, no pixelation, clear gameplay, just flawless.

I moved over to the live casino section which has its dedicated place on the menu. The live casino is provided by Evolution Gaming and packs in a large number of live dealer games, including Football Studio Pro, Deal or No Deal and Side Bet City. I opened the Crazy Time live dealer game which played smoothly with clear visuals and impeccable audio. On top of great game performance, I thoroughly enjoyed the Crazy Time game and would recommend it to the entertainment seekers out there!

Casiplay has a lovely looking mobile site but a few technical setbacks allow this mobile experience to drop points. The site itself looks sharp and clean, and navigating around was made easy thanks to clear menus and buttons. But, the casino page (the main page I might add) did not load up on mobile. I moved from my Safari browser to chrome and I still had the same issue, only the site seemed less responsive on the Google browser. I went back over to the Safari browser and the casino page finally loaded correctly.

I picked out the Mighty Sphinx slot which only plays in landscape mode on mobile. I had no issues with the game's performance, it was quick to load and there were no signs of lag. The game view was well presented and made for a solid mobile gaming experience. My £0.50 spins were only enough to land a couple of small wins.

There are some load issues here and the mobile site seems to be far better on Safari than Chrome on mobile. I found the site size was larger on chrome and didn’t make for a very responsive affair. Forgetting the few minor issues I uncovered, there is a great mobile site here that’s easy to explore and provides excellent on-the-go play.

Casiplay features a chat icon at the bottom right of the website. There is also a ‘contact us’ page at the footer of the site which displays the contact options and details. Casiplay provides live chat and email support. I opened up the live chat which confused me slightly as there was Hebrew or a similar language around the chat box feature.

I still managed to get connected to a support agent without waiting. I queried about the cash-out feature as I couldn’t seem to cash out my funds. After I confirmed my details to the support agent I received a response that suggested I couldn’t withdraw my money until I completed the wagering on my bonus. Shortly after, I received another response backtracking on that statement, then guiding me how to cash out my funds. Outside of the non-English language scattered around the chatbox and the initial incorrect response, the live chat experience was good. Casiplay need to tidy up the language issue on the chatbox and they have a solid support service here.

The FAQs section was found in the footer of the site. This page was very thorough but lacked the presentation the rest of the website holds.

The verification section was found within the account area. The file uploader was very simple to use but there was no guidance on what documents Casiplay require to verify the account. There are instructions on the file types and size but nothing on whether they require a passport, bank card or proof of address.

I went ahead and uploaded a copy of my passport and proof of address which was successfully submitted. There was still no indication how I would know my account had been verified. It would have been nice to receive a confirmation and the process could be improved but the verification area does the job nonetheless.

Making a deposit was more than easy. Casiplay has a respectable selection of payment options including PayPal and Skrill. I made a deposit using my Visa debit card which was an easy two-step process. I did discover that I had to reluctantly pay a 2.5% fee on my deposit which totalled my deposit to £41.

When I was ready to withdraw my funds I hopped over to the ‘Cashout’ section where I discovered that I could only withdraw to the pound. I had £21.61 in my account to withdraw but I was only able to cashout £21 with the £0.61 remaining in my account and lost to a few spins on a game. There is no reason as to why you can’t withdraw the entire amount, it’s just a case of the casino using sneaky tactics to keep some funds in your account. This is not uncommon across online casinos.

Once I requested my withdrawal I received an automated email to confirm the process. It took a total of five working days for the funds to reach my bank account. All in all, a below-average withdrawal process with some unfair tactics.