- Sleek and attractive design
- High-quality slots
- Not much going on with promotions
- Cumbersome mobile experience
- Transfer fees
Casiplay Casino (UK) is a relatively brand new casino site, created with the aim of delivering top-notch games and entertainment.
With hundreds of stupendous games on offer, from leading developers, including NetEnt and Microgaming, you can enjoy a myriad of gaming options.
Their site has been designed to make players happy, so every feature and every game on offer is catered towards making players smile. You can sign up for an account with ease; we have numerous banking options, and most importantly, we have a lucrative welcome package.
When it comes to accessibility, you’ll be pleased to learn that the site is fully compatible on mobile, allowing you to play on the move with a support system available in numerous languages.
Even better, Casiplay is licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority. The platform has been deemed safe and fair so that you can sign up with full confidence.
Ready to get started? Keep on reading to learn more about Casiplay Casino.
Casiplay looks the part with a sleek structure, attractive graphics and simplified menus. This casino achieves high marks for user experience and site performance. But beneath the good looks are a few niggles that tug Casiplay down a few notches.
The homepage is very jazzy with lots of colours and movement. Moving through the site was seamless with everything neatly laid out and clearly labelled. The site screams excitement visually and does a fantastic job of inviting you into the entertainment.
I found the two-step sign up process to be easy to follow, it was just a case of inputting my details and hitting the sign up button. I also had the option to set my deposit limits and a reality check which is always positive, but it could be a bit more noticeable if I wanted to get anal about it.
I found Casiplay to be a solid performer. The casino has done a good job of presenting their product and organises their games fantastically. It was a joy to move through but it doesn’t hit perfect marks in all areas.
There is more to our welcome offer than meets the eye. In fact, there is a bountiful welcome package worth £100 + 100 extra spins up for grabs when you become a Casiplay player:
- 1st deposit: 50% match bonus up to £50 + 30 extra spins
- 2nd deposit: 20 extra spins
- 3rd deposit: 20 extra spins
- 4th deposit: 50% match bonus up to £50 + 30 extra spins
To get your hands on this generous welcome package, follow the below steps:
- Sign up for a Casiplay Casino account
- Verify your account by email
- Make a minimum deposit of £20 or more
- Your welcome offer will be credited to your account
- Make more deposits to claim the reload bonuses
Once I completed the registration, a pop-up appeared to promote the welcome offer but it didn’t say what the welcome offer was. It just said ‘click here to get your welcome bonus’ and beneath it, there was a dulled out link to decline the offer. I clicked on the small image as I thought it would lead me to a page with more information on the bonus. However, it looped me into the bonus without me really wanting the bonus. When I made my deposit I received a £20 bonus on top. I felt a little duped into this bonus. The links could be a lot more clearer with some transparency on what I was claiming.
Casiplay offers a 50% bonus up to £50 and 30 spins on Starburst as their first deposit bonus. The bonus funds come attached to a 35x wagering requirement which is very much the industry average. I played the 30 spins I was given with my first deposit and won £4.55 to add onto my £20 bonus money. I was frustrated to see that I only had one visible balance of £64.55. I expected to have two balances separating the bonus funds and my real money. This is very usual for the industry and a little less transparent than I’d like to see. Anyhow, I cashed out my funds before completing the wagering, voiding the bonus money.
The welcome offer is a little short of the industry standard at only 50%. However, the terms are fair and the free spins are a nice touch. There isn’t much else going on in the way of promotions. The promotions page only promotes the welcome offer which spans across the first four deposits.
First deposit bonus code
You don't need a bonus code to claim Casiplay 's first deposit bonus.
Significant terms and conditions
- UK players only, 18+.
- A minimum deposit of £20 applies.
- Bonus is subject to a 35x wagering requirement.
- Various games contribute differently towards playthroughs.
- Please gamble responsibly.
Extra and no deposit spins
If the match offers weren’t enough, you also benefit from extra spins on popular slot games:
- 30 extra spins on online slot Starburst when you claim your first deposit bonus offer
- 20 extra spins on Starburst when you claim your second deposit bonus offer
- 20 extra spins on online slot Book of Dead when you claim your third deposit bonus offer
- 30 extra spins on slot game Gold Kind when you claim your fourth deposit bonus offer
Any earnings generated from the extra spins are subject to a 35x wagering requirement.
VIP / Special promotions
We reward our players for their loyalty with captivating benefits from the moment you join us and play real money games.
The Casiplay VIP program rewards you with generous perks and benefits including:
- VIP Welcome Package
- Sunday Free Play Bonus
- Monthly Cash Back Bonus
- Personal Account Manager
There are hundreds of casino games on offer, thanks to Casiplay's excellent partnership with top providers in the industry. The majority of the games are powered by NetEnt, Thunderkick, Microgaming, Play ‘n Go and NextGen Gaming amongst many others.
Amongst top slot games on offer, there is Gonzo’s Quest, Sticky Joker, Jewel Scrabs, Diamond Strike, Bonanza, Fortune Dragons, Jack and the Beanstalk and Thunderstruck II.
You also have a vast selection of table games, including Blackjack, Roulette and Baccarat. If you want to try your hand at a different type of games, you can give Video Poker and Online Scratch Cards a go.
Casiplay has a library of quality slot games, albeit, not the largest library. They do a sterling job of organising their games with some clear and neat icons that break the content down into ‘Featured Games’, ‘New’, ‘Slots, ‘Classic’, ‘Table Games’ and ‘Scratch Cards’. Casiplay host games from some of the industry’s top gaming providers. However, I was disappointed to see that there were no progressive jackpot games.
I browsed through the slot offering and picked out Big Buffalo, Gonzo’s Quest and the Cat Wilde and the Doom of Dead slot for a spin. I spun the reels at £0.50 per spin and didn’t have many payouts to report on with the first two slots but I hit a few good wins on the Doom of Dead game. The slot performance was flawless, no lag, no pixelation, clear gameplay, just flawless.
I moved over to the live casino section which has its dedicated place on the menu. The live casino is provided by Evolution Gaming and packs in a large number of live dealer games, including Football Studio Pro, Deal or No Deal and Side Bet City. I opened the Crazy Time live dealer game which played smoothly with clear visuals and impeccable audio. On top of great game performance, I thoroughly enjoyed the Crazy Time game and would recommend it to the entertainment seekers out there!
Desktop game information
Desktop game providers
If you want to play numerous casino games on the go, then you can give Casiplay’s mobile casino a go. There are hundreds of mobile casino games that you find on the main desktop casino here.
Designed to be easy to navigate on smaller screens, it is an excellent choice for players who like gambling on the go. It is accessible for both beginners and experienced players alike.
Since the website was created using the latest HTML5 technology, it is fully optimised and fully responsive on both smartphones or tablets. You only need to browse to the site to continue where you left off.
You have access to hundreds of mobile casino games, features and promotions available at the click of a button.
Casiplay has a lovely looking mobile site but a few technical setbacks allow this mobile experience to drop points. The site itself looks sharp and clean, and navigating around was made easy thanks to clear menus and buttons. But, the casino page (the main page I might add) did not load up on mobile. I moved from my Safari browser to chrome and I still had the same issue, only the site seemed less responsive on the Google browser. I went back over to the Safari browser and the casino page finally loaded correctly.
I picked out the Mighty Sphinx slot which only plays in landscape mode on mobile. I had no issues with the game's performance, it was quick to load and there were no signs of lag. The game view was well presented and made for a solid mobile gaming experience. My £0.50 spins were only enough to land a couple of small wins.
There are some load issues here and the mobile site seems to be far better on Safari than Chrome on mobile. I found the site size was larger on chrome and didn’t make for a very responsive affair. Forgetting the few minor issues I uncovered, there is a great mobile site here that’s easy to explore and provides excellent on-the-go play.
Mobile game information
Mobile game providers
No need to dress up and to drive into town to play at your local brick-and-mortar casino if you are craving the live experience.
Leading game providers like Evolution Gaming have come to the rescue to supply you with top-notch live games fronted by stunning dealers and professional croupiers. You can enjoy top games, including Live Blackjack, Live Roulette, Live Baccarat, Dream Catcher, Lightning Roulette and many more.
All of these games can be enjoyed from the comfort of your home, on desktop or mobile.
Live game information
Total number of live casino games: 10
Live game suppliers
Casiplay takes the issue of responsible gambling seriously and is dedicated to providing a responsible gaming service for players.
In order to help players stay in control of their spending and gambling, they have created the following player protection tools:
- Personal Limits
- Cool Off
- Reality Check
- Session Time Limits
If you require support and assistance for yourself or a loved one, it is strongly recommend getting in touch with leading organisations such as Gamblers Anonymous and Gambling Therapy Helpline.
At Casiplay, they care about our customers. This is why they have created a detailed Help section that is easy to follow. If you require to get in touch with a member of their Customer Support team, you can do so via one of the below methods:
- Live Chat
- Phone: 0203 318 9367
Casiplay features a chat icon at the bottom right of the website. There is also a ‘contact us’ page at the footer of the site which displays the contact options and details. Casiplay provides live chat and email support. I opened up the live chat which confused me slightly as there was Hebrew or a similar language around the chat box feature.
I still managed to get connected to a support agent without waiting. I queried about the cash-out feature as I couldn’t seem to cash out my funds. After I confirmed my details to the support agent I received a response that suggested I couldn’t withdraw my money until I completed the wagering on my bonus. Shortly after, I received another response backtracking on that statement, then guiding me how to cash out my funds. Outside of the non-English language scattered around the chatbox and the initial incorrect response, the live chat experience was good. Casiplay need to tidy up the language issue on the chatbox and they have a solid support service here.
The FAQs section was found in the footer of the site. This page was very thorough but lacked the presentation the rest of the website holds.
English, Finnish, German, Norwegian
Email support languages
English, Finnish, German, Norwegian
Live support languages
Phone support languages
As part of their licensing agreement, Casiplay is obliged to verify the identity of their players. As soon as you sign up and make a real money deposit, they run verification checks.
Whenever they are unable to verify information automatically, you’ll be asked to submit the following documentation:
- Proof of ID (passport, driving license, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of Payment Method
The verification section was found within the account area. The file uploader was very simple to use but there was no guidance on what documents Casiplay require to verify the account. There are instructions on the file types and size but nothing on whether they require a passport, bank card or proof of address.
I went ahead and uploaded a copy of my passport and proof of address which was successfully submitted. There was still no indication how I would know my account had been verified. It would have been nice to receive a confirmation and the process could be improved but the verification area does the job nonetheless.
When it comes to making deposits into your Casiplay Casino account, you have dozens of payment methods to pick and choose from:
- Debit Cards
- Prepaid Vouchers
Making a deposit was more than easy. Casiplay has a respectable selection of payment options including PayPal and Skrill. I made a deposit using my Visa debit card which was an easy two-step process. I did discover that I had to reluctantly pay a 2.5% fee on my deposit which totalled my deposit to £41.
When I was ready to withdraw my funds I hopped over to the ‘Cashout’ section where I discovered that I could only withdraw to the pound. I had £21.61 in my account to withdraw but I was only able to cashout £21 with the £0.61 remaining in my account and lost to a few spins on a game. There is no reason as to why you can’t withdraw the entire amount, it’s just a case of the casino using sneaky tactics to keep some funds in your account. This is not uncommon across online casinos.
Once I requested my withdrawal I received an automated email to confirm the process. It took a total of five working days for the funds to reach my bank account. All in all, a below-average withdrawal process with some unfair tactics.
Mastercard 2-3 working days, Visa 2-3 working days, Wire transfer 2-3 working days, Skrill 1-2 working days, NETELLER 1-2 working days
Adam has worked within the world of iGaming for over eight years, across casino, sports, bingo, poker and lottery. He’s worked with established iGaming brands and start-up brands. He’d consider himself an industry expert who loves a little spin of the reels.