Casiplay casino review (UK)

There is more to Casiplay's welcome offer than meets the eye. In fact, there is a bountiful welcome bonus package up for grabs when you become a Casiplay player:

• 1. deposit: 100% match bonus up to £50 + 20 bonus spins
• 2. deposit: 50% bonus up £75 + 20 bonus spins
• 3. deposit: 50% bonus up £75 + 20 bonus spins
• 4. deposit: 40 bonus spins

So, in total, you can get £200 in bonus money and 100 bonus spins.

To get your hands on this offer, follow the below steps:

1. Sign up for a Casiplay Casino account
2. Verify your account by email
3. Make a minimum deposit of £10 or more
4. Your first welcome offer will be credited to your account

The minimum deposit is £10 for the first bonus and £20 for all the other ones. The bonus funds come attached to a 35x wagering requirement which is very much the industry average. The terms in general are straight up fine, so completing the wagering is a real possibility.

After I had played my bonus, I expected to have two balances separating the bonus funds and my real money. This is very usual for the industry and a little less transparent than I'd like to see. Anyhow, I cashed out my funds before completing the wagering, voiding the bonus money.

All in all, this is a nice bonus package that has plenty of bonus money and spins for everyone.

Significant terms and conditions (Casiplay welcome offer)

• UK players only, 18+.
• A minimum deposit of £10 applies.
• Bonus is subject to a 35x wagering requirement.
• Bonus spins are valid for 24 hours.
• Various games contribute differently towards playthroughs.
• Bonus spins are limited to a withdrawal of £100.

Please gamble responsibly.

Extra and no deposit spins at casiplay

If the match offer isn't enough, you also benefit from extra spins on Starburst:

• 30 extra spins on online slot Starburst when you claim your first deposit bonus offer

Any earnings generated from the extra spins are subject to a 35x wagering requirement.

VIP / Special promotions - lots to enjoy

Casiplay rewards the players for their loyalty with captivating benefits from the moment you join us and play real money games.

The Casiplay VIP program rewards you with generous perks and benefits including:

• VIP Welcome Package
• Sunday Free Play Bonus
• Monthly Cash Back Bonus
• Personal Account Manager

There are hundreds of casino games on offer, thanks to Casiplay's excellent partnership with top providers in the industry. The majority of the games are powered by NetEnt, Thunderkick, Microgaming, Play ‘n Go and NextGen Gaming amongst many others.

Casiplay has a library of quality slot games, albeit, not the largest library. They do a sterling job of organising their games with some clear and neat icons that break the content down into ‘Featured Games', ‘New', ‘Slots, ‘Classic', ‘Table Games' and ‘Scratch Cards'. Casiplay host games from some of the industry's top gaming providers. However, I was disappointed to see that there were no progressive jackpot games.

I browsed through the slot offering and picked out Big Buffalo, Gonzo's Quest and the Cat Wilde and the Doom of Dead slot for a spin. The slot performance was flawless, no lag, no pixelation, clear gameplay, just flawless.

You also have a vast selection of table games, including Blackjack, Roulette and Baccarat. If you want to try your hand at a different type of games, you can give Video Poker and Online Scratch Cards a go.

Desktop game information 

• Games 780
• Slots 650
• Table games 25
• Jackpot games 20

No need to dress up and to drive into town to play at your local brick-and-mortar casino if you are craving the live experience.

Leading game providers like Evolution Gaming have come to the rescue to supply you with top-notch live games fronted by stunning dealers and professional croupiers. You can enjoy top games, including Live Blackjack, Live Roulette, Live Baccarat, Dream Catcher, Lightning Roulette and many more.

All of these games can be enjoyed from the comfort of your home, on desktop or mobile.

After slots, I moved over to the live casino section which has its dedicated place on the menu. The live casino is provided by Evolution Gaming and packs in a large number of live dealer games, including Football Studio Pro, Deal or No Deal and Side Bet City. I opened the Crazy Time live dealer game which played smoothly with clear visuals and impeccable audio. On top of great game performance, I thoroughly enjoyed the Crazy Time game and would recommend it to the entertainment seekers out there!

Live game information 

• Total number of live casino games 110

If you want to play numerous casino games on the go, then you can give Casiplay's mobile casino a go. There are hundreds of mobile casino games that you find on the main desktop casino here.

Designed to be easy to navigate on smaller screens, it is an excellent choice for players who like gambling on the go. It is accessible for both beginners and experienced players alike.

Since the website was created using the latest HTML5 technology, it is fully optimised and fully responsive on both smartphones or tablets. You only need to browse to the site to continue where you left off.

You have access to hundreds of mobile casino games, features and promotions available at the click of a button.

When it comes to making deposits into your Casiplay Casino account, you have dozens of payment methods to pick and choose from:

• Debit Cards
• EWallets
• Prepaid Vouchers

Making a deposit was more than easy. Casiplay has a respectable selection of payment options including PayPal. I made a deposit using my Visa debit card which was an easy two-step process. I did discover that I had to reluctantly pay a 2.5% fee on my deposit which totalled my deposit to £41.

When I was ready to withdraw my funds I hopped over to the ‘Cashout' section where I discovered that I could only withdraw to the pound. I had £21.61 in my account to withdraw but I was only able to cashout £21 with the £0.61 remaining in my account and lost to a few spins on a game. There is no reason as to why you can't withdraw the entire amount, it's just a case of the casino using sneaky tactics to keep some funds in your account. This is not uncommon across online casinos.

Once I requested my withdrawal I received an automated email to confirm the process. It took a total of five working days for the funds to reach my bank account. All in all, a below-average withdrawal process with some unfair tactics.

Deposit methods (UK Players)

Withdrawal methods (Uk players)

Casiplay Withdrawal times 

• Mastercard 2-3 working days
• Visa 2-3 working days
• Wire transfer 2-3 working days
• Skrill 1-2 working days
• NETELLER 1-2 working days

At Casiplay, they care about their customers. This is why they have created a detailed Help section that is easy to follow.

If you require to get in touch with a member of their Customer Support team, you can do so via one of the below methods:

• Live Chat
• Phone: 0203 318 9367
• Email

Casiplay features a chat icon at the bottom right of the website. There is also a ‘contact us' page at the footer of the site which displays the contact options and details. Casiplay provides live chat and email support. I opened up the live chat which confused me slightly as there was Hebrew or a similar language around the chat box feature.

I still managed to get connected to a support agent without waiting. I queried about the cash-out feature as I couldn't seem to cash out my funds. After I confirmed my details to the support agent I received a response that suggested I couldn't withdraw my money until I completed the wagering on my bonus. Shortly after, I received another response backtracking on that statement, then guiding me how to cash out my funds. Outside of the non-English language scattered around the chatbox and the initial incorrect response, the live chat experience was good. Casiplay need to tidy up the language issue on the chatbox and they have a solid support service here.

The FAQs section was found in the footer of the site. This page was very thorough but lacked the presentation the rest of the website holds.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅

As part of their licensing agreement, Casiplay is obliged to verify the identity of their players. As soon as you sign up and make a real money deposit, they run verification checks.

Whenever they are unable to verify information automatically, you'll be asked to submit the following documentation:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

Casiplay takes the issue of responsible gambling seriously and is dedicated to providing a responsible gaming service for players.

In order to help players stay in control of their spending and gambling, they have created the following player protection tools:

• Personal Limits
• Cool Off
• Reality Check
• Session Time Limits
• Self-Exclusion

If you require support and assistance for yourself or a loved one, it is strongly recommend getting in touch with leading organisations such as Gamblers Anonymous and Gambling Therapy Helpline.