Slotzo casino review (UK)

New players to Slotzo casino can get started with a total of £150 bonus money and 50 extra spins over the course of the first two deposits. These are spread across two classic games Book of Dead and Starburst. Each deposit must be at least £20 to qualify for the spins. Any wins from the free spins are capped at £100 and must be wagered 35x before they move into your real money balance. This is a fair welcome offer but not one that will excite every player. It is okay, but just okay.

I decided to claim the welcome bonus and retrieved my bonus of £40 and 20 spins on Book of Dead. I won £9.42 on the spins which moved into my bonus balance. I can’t fault the fact that there are spins and bonus money, but I can question the terms of the bonus a bit. A withdrawal cap on free spins is a bit of a letdown, even if people generally won't be making past it.

All in all, it's a somewhat run-of-the-mill offer. It's fine, but doesn't have much of a wow factor.

Slotzo presents its slots across many rows and columns on the site, so you’re hit with a huge amount of game titles. I don’t mind this but what Slotzo is missing here is a clear and easy way to filter down games. At the moment, you can filter down to new games, slot games and all games, which makes it a challenge to dig out your favourite 3-reel classic slot or that jackpot slot you were keen to play. There is a search button in the menu, but this just takes you to a dedicated page for the search field. There are over 1,000 slots on this online casino, so some search functions would help!

I opened Rainbow Riches and played spins at £0.50 but didn’t land any wins. The game opened in full screen which I like, but it did look a little pixelated. I put this down to Rainbow Riches being an old slot with dated graphics. I decided to stray away from my usual favourites and try out some new titles. I picked out Gold Volcano from Play N’ Go and absolutely loved it. Its sharp graphics, cascading reels and brilliantly clear gameplay made it a joy to spin. Not only that, but I triggered the bonus feature twice and claimed a nice win for myself. I also had a few rounds on Win-A-Beast, Narcos and Rainbow Riches Cluster Magic before jumping over to live casino. I was very pleased with the slot performance across the board with no lag or hiccups.

The live casino is provided by industry leader Evolution Gaming. There is a decent range of live dealer tables but only one live dealer gameshow game. I opted to open the live blackjack table and played a couple of rounds with other players on the table. The stream was flawless, an all-round enjoyable live dealer experience.

I was impressed by Slotzos mobile site. It’s very responsive and boasts a more organised appearance. The footer is a sticky menu that provides quick access to support, account and deposit. While the top-left hamburger menu gets you around the site in a tap or two. The slot games are attractively displayed in two columns and endless rows, the game tiles also look sharp and clear.

It was easy to scroll through slots, but an improved search filter would make things a touch easier. I loaded up the Fruity Friends slot in no time and it looked great on my iPhone X device. It uses the full screen with a quick deposit button sitting at the top of the slot. I had no issues with mobile performance, just perfect.

Finding the support page was a doddle, it's listed in the footer menu and the account menu. You can reach out to Slotzo’s support service through email or live chat. The live chat feature is available between 8 am and midnight, seven days a week. I launched the live chat feature which provided a quick link to some FAQ categories before being connected to a support agent. I found the service to be very efficient and professional, my query was swiftly dealt with.

The FAQs were very extensive, each question provided a detailed answer. I almost found it to be too detailed, it reminded me of some terms and conditions. I prefer short and sweet answers that get straight to the point. Nonetheless, very thorough.

The upload documents page was easily found within the account section. This basic page provided all the file requirements but skips what documents are needed. There’s a link to the FAQs and support but a quick breakdown of the documents needed would improve the page. I proceeded to upload a copy of my passport and a recent utility bill. I was impressed with the speed of the process as my account was fully verified later that day. It’s worth pointing out that I could make a withdrawal without verifying my account.

Loading up my account with funds was a swift and painless process. I selected Visa, input my bank details and put £40 in the account. However, I was hit with a 2.5% fee for making a deposit. I guess it wasn’t completely painless.

Making a withdrawal was even easier, once I was ready to cash out I only had to open the withdrawal page and input the amount I wanted to withdraw and hit a button. But I could only withdraw to the pound and had no choice but to leave £0.73 in my account where it was lost to a few spins. I only had to wait a few hours for the funds to appear in my bank account, the money appeared in my account on the same day, a solid turnaround time let down by some unnecessary fees.