BetGrouse Casino Review

BetGrouse's game lobby contains approximately 2,200 games from several suppliers, including many of the greats such as NetEnt, Microgaming, Betsoft, Play'n GO, Quickspin, Red Tiger, Pragmatic Play, and Evolution. However, be prepared to spend a lot of time with browsing the selection and finding certain types of games, as BetGrouse sure hasn't made it easy.

It's clear that BetGrouse's game lobby hasn't been designed to comfortably showcase more than a couple of hundreds of games. With a repertoire of over 2,000, things get slow, frustrating, and downright annoying.

The categories available here are Featured Games, New, Slots, Jackpots, Drops & Wins, and All Games. That's it, and the only extra help is available in the form of the search bar.

Trying to use the search tool nearly got me chewing my desk. Soon I realised that each time I typed in a letter, the site would actively start going through all of the 2,200 game titles containing that letter. And, the same tedious automated search would begin again by me adding another letter after the first one. No wonder everything else on the site stopped working.

Anyhow, let's get back to the games. BetGrouse's game portfolio contains mostly slots, but there are also table games, scratch cards, virtual sports, live dealer games, and progressive jackpots scattered around. Neither live dealer games nor table games have their own category on the desktop, meaning you can only find them via the dreadful search tool. If you happen to play on mobile, the categories show up as normal.

At BetGrouse, you can chase the legendary Mega Moolah jackpot, or take a step into the mythical worlds with Divine Fortune and Mercy of Gods.

You can also check out our BetGrouse sports review for details about the BetGrouse's sportsbook.

Game Information

• Games: 2,200
• Slots: 2,000
• Table games: 30
• Jackpot games: 50

BetGrouse has a surprisingly decent collection of live casino games. Unfortunately, for reasons that are lost to me, BetGrouse does not promote these games in any way. If you're in luck, you might spot a few of them hiding with the rest of the games, but I wouldn't count on that.

To be able to understand the size of the live dealer game selection, I had to spend a long while with the search tool. Not all live games contain the word "live" in their titles which made digging them up even harder. Later on I found out that the live games and table games do have their own categories, but these are only visible on mobile.

Alongside with Evolution, the live games here are developed by Microgaming, StakeLogic, and Skywind. As expected, most of the live games cover basic table games such as Blackjack and Roulette. The range also holds game shows such as Dream Catcher, Monopoly LIVE, and Gonzo's Treasure Hunt.

Live Game Information

• Total number of live casino games: 145

BetGrouse, like most modern-day online casinos, doesn't offer a downloadable BetGrouse app. The website is, at least on paper, optimised for mobile devices and you can access BetGrouse's mobile site directly on your mobile browser.

BetGrouse runs pretty same on mobile as it does on desktop. The search tool is still more of a nuisance than a help, but the games load and open more or less without complaints.

One of the best and biggest differences compared with the desktop version is, that on mobile you can actually get the live games and table games categorised under their own tabs.

BetGrouse supports various payment methods from which UK players may take their pick. The minimum deposit here is £10, but keep in mind that if you want to claim the welcome bonus, your first deposit needs to be £20 or more. The minimum withdrawal limit is also £10. These limits are in line with the industry standards, but you can check out our £5 deposit casino page for even lower minimum deposit casinos!

You can check out the payment methods and their deposit / withdrawal ranges below.

Aspire Global's casinos are further known to still charge fees on money transfers, and this is the case with BetGrouse, too. The deposits will be charged a 2.5% fee, and the site will charge a small fee on withdrawals as well.

BetGrouse has fairly quick withdrawal times, the operator aims to process all withdrawals within 24 hours. Below, you can see the average withdrawal times by payment method.

• Mastercard: 0-6 working days
• Visa: 0-6 working days
• Skrill: 0-2 working days
• PayPal: 0-2 working days
• MuchBetter: 0-2 working days
• Trustly: 0-4 working days
• AstroPay: 1-3 working days
• Bank transfer: 2-6 working days

All Aspire Global-powered casinos emphasise their 'C.A.R.E.' approach, which stands for Customers Are Really Everything. However, this doesn't mean that customer support would be available 24/7. Instead, support agents start their day at 7 a.m. and close the service windows at 11 p.m.

Even if the live support agents have left the desks, you can still contact support by filling out a contact form or emailing them directly to support@betgrouse.com.

BetGrouse offers an additional way to get quick solutions and answers, which is their FAQ page. The FAQ can be enough with general-type questions and issues, but if your matter is more personal and needs to be addressed urgently, I recommend trying the live chat.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌
  

BetGrouse is obliged to know who you are and verify that you're of legal age to gamble. Before you can fully access the games and withdraw, BetGrouse will prompt you to submit some documents. These can contain (but are not limited to):

• Proof of ID
• Proof of address
• Proof of payment method

You may upload the documents by opening your player account and navigating to 'Document upload'. For the proof of ID, BetGrouse recommends a driving license, and to prove your address the best document would be a bank statement.

When you upload documents, please make sure that all four corners are visible, and that the document is sharp. The proof of residence must show an issue date that's within the past three months.

BetGrouse is a safe and legit online casino which is owned by Sartesu and licensed by the UK Gambling Commission. The casino site utilises the latest 128-bit SSL encryption technology to make sure that all sensitive data is transferred securely.

To further build a safe gambling venue, BetGrouse is committed to responsible gambling and takes the issue seriously. Encouraging responsible gaming, BetGrouse offers multiple tools when you sign up to the casino. You can:

• Set a session reminder
• Set deposit limits
• Set loss limits
• Set a cool-off period
• Self-exclude

When I register an account with a new casino, I usually just set up the deposit limit right away. As I know it's there and active, it is an effective way to keep gambling within healthy limits. This is what I usually recommend to others to do as well because setting this limit is so easy and usually offered right after I first log in to the casino.

BetGrouse is a pretty standard Aspire Global casino. There are many BetGrouse sister sites available for UK players. If you want something different, our experts recommend these alternative casino sites:

• Kwiff: Kwiff, established in 2017, offers a diverse gambling experience with a focus on sports betting and a selection of casino games. The mobile casino is smooth and easy to use, and the site features a large cashback bonus. 

BetGrouse is owned by Scartesu, and operates under Aspire Global, who is behind numerous UKGC licensed online casino brands.

BetGrouse is a legit online casino, with licensing from the UK Gambling Commission.